This is a really great family run business. Superb customer service with very fast response times and friendly and helpful contact. I found them after having made a search on a Fjallraven jacket. They... Ver más
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Consulta las opiniones de los clientes
Hit the Trail is a great shop - they have hard-to-find items at really good prices with prompt service and delivery. They feel like a company that really cares about their customers and it shows thro... Ver más
My first purchases from Hit The Trail - a selection of Fjallraven goodies: shirt, seat pad, travel pillow, key ring - arrived quickly and safely (courtesy of DHL) in a sturdy brown paper envelope, all... Ver más
La empresa ha respondido
firstly i saw a youtube video from Russell on his channel and had looked at hestra gloves previously. I sent an email, but actually spoke with Russell who called immediately after i'd sent it. He was... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
A family-run business that specializes in providing a wide range of high-quality outdoor adventure gear and camping equipment to help customers enjoy their adventures while minimizing their impact on the environment.
Información de contacto
Unit 43, KT23 3EU, Great Bookham, Reino Unido
- hitthetrail.co.uk
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This is a really great family run…
This is a really great family run business. Superb customer service with very fast response times and friendly and helpful contact. I found them after having made a search on a Fjallraven jacket. They had it in stock and at a great price. It was posted out the same day and reached me in Shetland a few days later. Please have no hesitation in ordering from this store - they’re excellent!
Great products, great prices
Great products, great prices and quick postage. There was a small issue with my product (manufacturers fault) which they rectified asap and posted out the missing item within 2 days
Excellent prompt service at good prices
Hit the Trail is a great shop - they have hard-to-find items at really good prices with prompt service and delivery. They feel like a company that really cares about their customers and it shows throughout the process.
Highly recommended!
Fantastic company - gem of a find!
What a gorgeous company and gem of a find. Nothing was too much bother and incredibly hands on, caring and personable customer service with 'real humans' making the process seamless. A proper family business who delivered within 2 days, gorgeous leading market ski products at exceptional value. After using another company that failed to deliver with weeks of delays, this was a breath of fresh air. A truly fantastic company who deserve every credit they get.
brilliant service
firstly i saw a youtube video from Russell on his channel and had looked at hestra gloves previously. I sent an email, but actually spoke with Russell who called immediately after i'd sent it. He was extremely helpful and friendly and i felt straight away this was someone passionate about his business and knowledgeable about the products. he re enforced the decision to purchase the wakayama gloves, and i wasnt disappointed.I woould highly recommend Russell and his business and will be using them again.

Respuesta de Hit The Trail
I can't rate Hit the Trail highly enough!
I can't rate Hit the Trail highly enough. Selling quality products at a reasonable price and not losing sight of customer focus. The personal note and sweeties in the bag were much appreciated.
Thank you & well done!
All round excellent service!
Excellent first experience ordering from HTT - delivery was far quicker than anticipated (including a BH it was 3 days quicker!). Price was top and £50 for free delivery is a winner. Came with DHL so was able to reschedule delivery easily to take account of the surprise early arrival. Nice to support a family concern!
Great service
Quick delivery, competitively priced product and product as described.
Wow really great customer service
Wow really great customer service. We ordered Friday before bank holiday weekend for next day delivery and they phoned to let us know we would be receiving on the Tuesday and checking this was ok.(which was perfect). Our bag got delivered and my
Daughter is over the moon, specially with the little note and bag of sweets. Lovely little touch. Thank you.
Will definitely order again and recommend my family & Friends
Completely satisfied
They had the thing I wanted. The price was extremely competitive. Delivery was fast. I made a mistake on my order and they spotted it and contacted me to correct it. I am entirely satisfied and I recommend this company.
Very impressed
My first purchases from Hit The Trail - a selection of Fjallraven goodies: shirt, seat pad, travel pillow, key ring - arrived quickly and safely (courtesy of DHL) in a sturdy brown paper envelope, all in their original packaging with labels. I'm delighted with them. The printed receipt included a handwritten thank you and a small packet of sweets. Excellent website, good prices, superb communication and fantastic service. Just as it should be...other retailers take note! Thank you Russ.

Respuesta de Hit The Trail
Reliable and quick delivery
I bought a bag from here at a discounted price, cheaper than anywhere else I could find online. It was dispatched quickly, arrived in perfect condition, and I even had a nice handwritten note from Russ! You have the option of choosing recycled packaging which was great. Would highly recommend.

Respuesta de Hit The Trail
Exceptional!!
Exceptional!!! What a fantastic company. I am so pleased to have come across Hit the trail. This company is one of those golden nugget businesses that you rarely come across these days. Their customers are at the heart of the service they provide. Thank you for thanking me for purchasing from you.
Thank you for taking my call to ask for a quick delivery and getting my product to me the very next day.
Thank you for your passion of the products you sell ( they're lucky to have you selling their products)
And lastly thank you for sending me a little something for my trip to Switzerland that you so kindly asked me about.
Every business should take a leaf out of your book. I shall absolutely be purchasing from you again in the future
Thank you John

Respuesta de Hit The Trail
Cracking service and happily pleased.
I'm not one to usually leave reviews but this one totally worth it. Superb fast delivery and price seriously competitive, I'm one that prefers to support non chain businesses and wasn't disappointed here, the Roben fire beetle being a cracking little cooker to take out on military exercises and more, time for some egg banjos in quick time.
Plus love the offer of green packaging and re using packaging when possible, hats off to them and will be my first port of call when needing anything else.
Hand written thank you note!
Great company! Prompt delivery and a lovely hand written note inside, alongside free gift wrapping! The personal touch goes a long way. Will definitely order from these guys again :)
Absolutely Perfect!
I'm not usually one to leave reviews but felt I had to make an exception for Hit The Trail. Not only were they the cheapest place for what I wanted (beating all the big names and literally every other online shop I could find), the reward scheme essentially gives me 10% of my order back for my next shop making the cheap prices even cheaper! First class, friendly and efficient service all round too (and the note & Haribo were very much appreciated :)) Thanks very much and I will definitely be back in the future.
Great genuine family run company that you can trust
What a great family run company this is. I dont normally leave reviews, but on this occasion felt that the service, quick delivery and very friendly approach warranted it plus you earn real value points to discount your next purchase.
This is a genuine review so do yourself a favour and place your order with confidence.
Ralph
Super Service and Superior Products
Called up this morning for a specific running bottle , immediate answer on the phone and call back with answers to the Queries in minutes.
Well stocked shop with great brands not found elsewhere.
Great price on the item and cheaper than elsewhere.
and keen supported of the scouts to top it off!

Respuesta de Hit The Trail
Excellent Service
Straight forward buying experience and kept up to date with the order, good communication. Would definitely recommend.
The best company for outdoor equipment
I have now made a large number of purchases from Hit The Trail. The equipment they stock is such a wide range giving me everything that I need for our family adventures.
What's nice as this is a small family run business offering fantastic brands and 5 star customer service going above and beyond. Many thanks to Russell and the team.
I love the fact that they support the Scout movement and D of E organisations.
I have no hesitations in recommending this fabulous business.
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