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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I only needed 2 lengths of cornice to attach to my existing kitchen prior to a professional respray, but HKUK couldn't have been more helpful. I don't live too far away, but couldn't collect as the 3m... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Fantastic company!!!! We moved to a new house will a few kitchen doors and drawer fronts damaged. We were nearly ready to order a new kitchen, which was a shame because everything else was good. I fou... Ver más

Valorada con 5 estrellas sobre 5

Outstanding company...very pleased with service. When one of our kitchen hinges got wrenched off during an over zealous biscuit mission, getting a new one to match in an outdated kitchen was always go... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Tried several Companies trying find replacement kitchen cupboard door. HKUK had good range of sample colours. Communication good between myself & their office. Found & ordered exact match. Arrived saf... Ver más

Información sobre la empresa

  1. Tienda de suministros de cocina
  2. Reformas de cocina

Escrito por la empresa

On-line reseller of made to measure kitchen cupboard doors, handles, hinges and kitchen accessories.


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

90 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(90)

6 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

I found HKUK 100% efficient

I found HKUK 100% efficient, very helpful, through their site and on the telephone. HKUK went out of their way to help and delivered on time. Excellent.

8 de diciembre de 2022
Opinión espontánea
Logotipo de HKUK

Respuesta de HKUK

We aim to provide an excellent service and we appreciate your positive feedback very much.

Valorada con 5 estrellas sobre 5

Excellent service and product

Excellent service and product, sent me colour samples which I matched then I received excellent product in good time. Would recommend.

1 de noviembre de 2022
Opinión espontánea
Logotipo de HKUK

Respuesta de HKUK

Thank you for your positive feedback

Valorada con 5 estrellas sobre 5

Ordered a few parts for my Elica…

Ordered a few parts for my Elica extractor, arrived quickly and well packaged. Would happily order from them again.

14 de noviembre de 2022
Opinión espontánea
Logotipo de HKUK

Respuesta de HKUK

Thank you for your positive feedback.

Valorada con 5 estrellas sobre 5

What a change to actually deal with a…

What a change to actually deal with a company that cares! Hannah my special thanks to you for giving me first class service and support in processing my order and all the little oops along the way ( mostly mine I'm afraid) note to self: buy a better tape. Will have no hesitation in using you again and would thoroughly recommend your excellent services. All the very best for the future.

30 de noviembre de 2022
Opinión espontánea
Logotipo de HKUK

Respuesta de HKUK

We appreciate your review very much.

Valorada con 5 estrellas sobre 5

Would recommend this company to family…

Would recommend this company to family and friends.Found them to be very professional,helpful and courteous from my initial visit to ordering,delivery.Kept me informed and updated at all times would like to take the opportunity to thank the whole team kind regards JB

30 de noviembre de 2022
Opinión espontánea
Logotipo de HKUK

Respuesta de HKUK

We are happy that you are happy - both with the quality of your kitchen doors and the service you have received. Thank you for your positive review.

Valorada con 5 estrellas sobre 5

Excellent product and service

I found the website excellent - easy to follow and complete an order. The promised delivery date was met and the doors arrived in good condition and were exactly as described and ordered. The quality of the doors were better than expected and the instructions on preping them for painting were spot on.

On my second order one door suffered slight damage in transit and it was replaced without quibble, again on the promised delivery date. Excellent customer service.

31 de julio de 2022
Opinión espontánea
Logotipo de HKUK

Respuesta de HKUK

We really appreciate your honest and positive feedback, thank you for taking the time to leave a review.

Valorada con 5 estrellas sobre 5

Great service

Door and drawer front arrived today and both exactly what I had ordered. They were well priced without a huge delivery fee that some companies were quoting.
I was kept up to date via email and they were delivered by a friendly driver. Would recommend and use again.

10 de octubre de 2022
Opinión espontánea
Logotipo de HKUK

Respuesta de HKUK

Thank you Nat, for your positive feedback. Come back soon !

Valorada con 5 estrellas sobre 5

Fantastic service

Fantastic service from start to finish! Great communication from placing my order through to delivery, always kept up to date on order progress.
A brilliant company to deal with.

21 de septiembre de 2022
Opinión espontánea
Valorada con 1 estrellas sobre 5

Awful customer service - still waiting for delivery!!

If I could leave no stars I would. Do not recommend ordering from this company. Was told delivery would be 2-3 days, still waiting over a week later and when queried with customer services, they blamed courier company and haven't tried to help us at all or even refund the delivery charge. They are now ignoring emails.

20 de septiembre de 2022
Opinión espontánea
Logotipo de HKUK

Respuesta de HKUK

Dear Mr Burton

We thank you for your feedback, and we apologise for the delay in your parcel being delivered. Unfortunately, as you are aware, your parcel was delayed at a delivery depot as described in tracking details provided to you. You placed your order with us at 10:38 of 12th September, and we responded with a tracking number appox. 1.5hrs later 11.58 the same day. Tracking details show that the delivery company received your parcel on the same day as ordering.

As soon as you informed us that there was a problem, we chased down the delivery company. Unfortunately, the delivery companies do not confirm to us whether deliveries have been completed, and any delivery issue, once reported, goes through their internal system which in this case stipulates a minimum 48hr response to that enquiry. This was done with immediate effect and highlighted to the delivery company that parcel was missing. Your delivery was made on 21st September, approx. 7 working days after placing your order.

I’m sure you can appreciate that ourselves as well as numerous other companies rely on nationally recognised delivery companies to move parcels and products around the country, and we are reliant on the services provided by the delivery company, as expressed in our T’s & C’s, and provide estimated delivery times.

The above situation is very rare, and our record of delivering on-time is extremely high, if not exceeding stated manufacture and delivery times.

In respect of your other complaints about our “not trying to help you”, and “now ignoring your emails”. We have spoken to our colleague who managed your order, and the delay to you order and cannot see how we could have done more, as expressed above. Our call logs show that you have called us, and we have called you. Again, we have looked into your emails (2) and on both accounts were answered within 15 minutes of receiving them.

Unfortunately, this is frustrating for both parties, where you have had a delay in your product arriving, and in turn, we have received a negative review when we strive to excel at all that we do.

HKUK

Valorada con 5 estrellas sobre 5

Excellent customer service

Excellent customer service, I can’t praise them enough. I had a problem which wasn’t caused by them but they went above and beyond to sort the problem for me.

7 de septiembre de 2022
Opinión espontánea
Logotipo de HKUK

Respuesta de HKUK

We do our best to be helpful. Thank you for the positive feedback.

Valorada con 3 estrellas sobre 5

Ordered online and the wrong door was…

Ordered online and the wrong door was supplied
Apologies made by the company but this error created a delay in getting the door fitted for a meter store

27 de julio de 2022
Opinión espontánea
Logotipo de HKUK

Respuesta de HKUK

With the best intentions and endeavour, mistakes sometimes happen. We rectified the mistake, re-ordered and re-sent the correct door. We apologise for the inconvenience this caused.

Valorada con 5 estrellas sobre 5

Hannah provided amazing customer…

Hannah provided amazing customer service. I was really stuck for a small part that was potentially going to br holding up my whole build and Hannah saved the day by helping me place an order for the last piece and checking stock for me etc so quickly.

Shes sending it via post today and had saved us so much trouble.

Thanks Hannah!

18 de julio de 2022
Opinión espontánea
Logotipo de HKUK

Respuesta de HKUK

Thank you Siobhan for your very positive review. We aim to provide good customer service and it means a lot to know when we have done a good job.

Valorada con 5 estrellas sobre 5

Excellent Range and Service

I found the hinge I needed and at a competitive price. The order was received within the timescale quoted and all worked out fine. Website has been earmarked for future orders.

15 de julio de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent customer service.

Excellent website, extremely comprehensive information re Hettich hinges, fast delivery, and great customer service. Highly recommended.

30 de junio de 2022
Opinión espontánea
Logotipo de HKUK

Respuesta de HKUK

We appreciate your positive feedback - we are always here to help - by phone or email.

Valorada con 5 estrellas sobre 5

Exceptional customer service…

I was initially disappointed with my purchase due to a misunderstanding of what was on the web site. However, after contacting the company it soon became apparent that they place a high importance on customer satisfaction and my issue was resoved to my satisfaction. I would not hesitate to buy from this company again. Truly exceptional customer service.

21 de mayo de 2022
Opinión espontánea
Logotipo de HKUK

Respuesta de HKUK

Thank you for taking the time to leave us a review. We really do appreciate it.

Valorada con 5 estrellas sobre 5

Great service and support from HKUK

Great service and support from HKUK.
In a short space of time the hinges on two of our kitchen cupboards needed replacing. As the installers were no longer in business I had to source these myself.
Having identified HKUK as suppliers I needed their advice on which of the range I needed to order. Not only did they quickly point me in the right direction they also advised me what to order and volunteered that I did not need to order hinge plates which I could easily have done otherwise.
They went the extra mile by sending one out late in the day on a Thursday so that I got it before the weekend and they did this entirely on their own initiative.
Further, not being very much of a "DIYer" I also received some incredibly patient help from one of the team (Scott?) with how to install one of the hinges.
All in all an exceptional example of customer service all too often missing these days.

18 de mayo de 2022
Opinión espontánea
Logotipo de HKUK

Respuesta de HKUK

Thank you for taking the time to leave us a 5 star review. We are very pleased to hear that you are satisfied with our service and our products

Valorada con 5 estrellas sobre 5

Great customer experience!

I bought handles for my new kitchen and have an incredible customer service from them.
Not only the items arrive in time and were perfect also dealing with them was super nice.
Thanks

18 de mayo de 2022
Opinión espontánea
Logotipo de HKUK

Respuesta de HKUK

Thank you for taking the time to leave us a review. We really appreciate your positive feedback.

Valorada con 4 estrellas sobre 5

Happy customer

Great experience from order to delivery; I was advised of the expected delivery date by email and my queries were responded to promptly and courteously. The delivery arrived as promised and was well packaged. I would have given 5 stars except for the fact that the cornice I had ordered drank basecoat paint as if basecoat was going out of fashion, and I lost count of the number of coats of basecoat and topcoat I had to apply to achieve proper coverage. Still, all good in the end.

8 de marzo de 2022
Opinión espontánea
Logotipo de HKUK

Respuesta de HKUK

Thank you for leaving us a positive review. Much appreciated.

Hi Alok, since you left us your kind review, we spoke to Rob at our friendly paint specialist at Chesham Colour Supplies. Rob advises that Dulux Trade MDF water based Primer is the best on the market and should only require two coats for this type of application. He also says to follow up with either two coats of Dulux Trade Eggshell, Satin or Gloss (oil or water based, and which ever is your preference of finish) for the top coats. Importantly, he emphasises "Trade" grade paint for greater coverage. Hope this helps with any future project you may have.

Valorada con 5 estrellas sobre 5

Good service

When I came across HKUK’s website I was interested in buying their products as their prices are competitive. I will go back to the company again next time as the order arrived the next day and in recyclable packaging.

5 de marzo de 2022
Opinión espontánea
Logotipo de HKUK

Respuesta de HKUK

Thank you Stuart, for leaving us a review. Much appreciated.

Valorada con 5 estrellas sobre 5

Got what I needed

A relatively straightforward order, but the only place I could get the hinges I needed and be certain they were the right ones.
Price was fair and delivered when expected.
Good work HKUK!

31 de enero de 2022
Opinión espontánea

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