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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Stunning chairs! I bought 2 eames style chairs & they are beautiful & very comfy. There are cheaper versions out there but you pay for what you get. Highly recommend HM chairs 5*

Valorada con 5 estrellas sobre 5

Best customer support ive ever had. Delivery drivers were helpful and brought it into the house and even offered to help me carey it up my stairs. I couldnt have asked for a better phone expe... Ver más

Valorada con 5 estrellas sobre 5

I struggled to make contact or arrange an appointment with Herman Miller authorised repairs. I don’t want to be unfair but because I only had one chair I do wonder if there was any interest in... Ver más

Valorada con 5 estrellas sobre 5

5* treatment even when the courier makes mistakes, (the seller even refunded me some cash for the couriers error m) i've had my chair (mirra2) for a few weeks now and it handles my 18stone friend no... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de mobiliario para oficinas
  2. también en la categoría
  3. Accesorios para muebles
  4. Taller de reparación de mobiliario
  5. Tienda de mobiliario de oficina usado
  6. Tienda de mobiliario usado

Escrito por la empresa

Based in London, HM Chairs specializes in high-quality Herman Miller office chairs and replacement parts. We offer a wide range of products, including the iconic Aeron, Mirra, and Embody chairs, along with essential chair parts such as arm pads, casters, and seat pads. Our services include expert refurbishment to restore chairs to like-new condition, ensuring comfort and durability. Customers can enjoy competitive prices, a price match guarantee, and both national and international delivery options. Visit our showroom in London or shop online to experience the comfort and quality of Herman Miller chairs.


Información de contacto

4,8

Excelente

TrustScore: 5 sobre 5

123 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,8

Todas las opiniones

(123)

36 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Good shopping experience

Bought the Atlas headrest for my Steelcase Leap V2 as there are not many places in the UK that stock these. Very happy with my experience. Shipping was quick and the item had no issues.

7 de febrero de 2026
Opinión espontánea
Valorada con 2 estrellas sobre 5

2 chairs both faulty.

29 de diciembre de 2025
Logotipo de HM Chairs

Respuesta de HM Chairs

Thanks for your feedback.

We’d like to clarify that both chairs were returned to us and fully tested, and no faults were found. The reason given for the return was noise from the casters when moving, which is typically caused by the type or condition of the floor surface rather than a fault with the chairs themselves.

Valorada con 4 estrellas sobre 5

I purchased replacement arm cushions…

I purchased replacement arm cushions for my Humanscale Liberty chair, and they arrived promptly. The quality is satisfactory—while not as soft as the originals, they're quite adequate—and they fit perfectly. The delivery and service were faultless. Ultimately, only extended use will reveal the durability of the product.

31 de diciembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Bought a refurbished chair

Bought a refurbished chair. Arrived promptly. When there was a very minor issue Adam from customer services responded extremely quickly and was very helpful. Would definitely recommend

21 de noviembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

hands down best customer support ive ever had!

Best customer support ive ever had. Delivery drivers were helpful and brought it into the house and even offered to help me carey it up my stairs.

I couldnt have asked for a better phone experience when processing my order.

Came ontime exactly as they said.

HmAeron came in an amazing near new condition (1 scuff that doesnt need attention, and basic wear and tear like under seat padding needing replaced) The chair's is working wonders for my back :))

Praise were praise is due, thank you 10/10

22 de octubre de 2025
Valorada con 5 estrellas sobre 5

Very pleased, thank you :)

Very pleased with my chair and Adam was very helpful with guidance and assistance setting it up. Definitely recommend buying from HM Chairs, delivery was exactly as scheduled. Many thanks ...

22 de octubre de 2025
Valorada con 5 estrellas sobre 5

Excellent Service

Chair dispatched within the promised time period, delivered by DPD at the time they promised and chair looks absolutely brand new and is super comfortable.

22 de octubre de 2025
Valorada con 5 estrellas sobre 5

Very Professional support

I recently purchased a refurbished Mirra chair from HM Chairs. There were a few initial hiccups with delivery and a minor issue with the chair, but the support from Adam was genuinely exceptional. He handled everything professionally, responded quickly to both emails and calls, and arranged a replacement without any hassle. Really appreciate the level of service. Thank you.

24 de octubre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Replacement arm pads for Humanscale Liberty

Bought the replacement arm pads for the Humanscale Liberty chair. Arrived in time, decent quality (not as soft as original but pretty good), and fit very well. Basically nothing to complain about in terms of delivery and service. Only time and use would tell whether the quality of item is also good.

5 de octubre de 2025
Valorada con 3 estrellas sobre 5

Herman Miller Aeron Lumbar on 15…

Had Herman Miller Aeron Lumbar on 15 July, sent picture and video to show the issue, had it repaired, and eventually delivered on 05 Aug through 40 emails and few calls in the process. The first one was faulty and the repaired arrived without assembled so had to assemble it and managed to adjust up/down pressure with the help of YouTube. DPD experience for return and delivery was not pleasant either. 50/50 if I would have buy one next time.

Update: since not able to reply: For clarity, I live in London and I'm not Chinese.

Update: The initial reply from HM Chairs claimed that the delay was partly because of some communications were written Chinese and that's now edited and removed. Just for full context but not the edited.

For transparency:
Trust Support

Hi again,

We're following up about your review of hmchairs.co.uk, which was flagged for containing harmful or illegal content.

Our decision

We've assessed your review and concluded that it follows our guidelines. That's why we've now put your review back online.

5 de agosto de 2025
Opinión espontánea
Logotipo de HM Chairs

Respuesta de HM Chairs

Hi Kit,

Thank you for your review. We’re pleased your chair was repaired and returned in full working order.

For clarity:

The delay was not with the repair itself — this was completed promptly once the chair arrived with us. The delay came from the return collection. We arranged DPD and provided a label, but as the label wasn’t printed, the driver was refused when he came to collect. This meant rebooking and additional emails before the chair was finally collected.

We send all of our chairs partially assembled as standard. This is to ensure safe delivery and avoid damage in transit — only a small amount of assembly is required on arrival.

Once the chair reached us, the fault was repaired, tested, and the chair was returned ready for use.

We value all feedback as it helps us improve our service and also reassure future customers of how situations are handled.

HM Chairs

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