Holly & Co Opiniones 

58
TrustScore: 4 sobre 5

4,0

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I came across Holly & Co and was really impressed by the range of interesting and very creative Sellers they feature. I have since made two orders (one with 4 different Sellers). All items are superb... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

A gorgeous selection of curated items, many of them handmade in the UK. And excellent customer service the few times that I’ve had a query. Holly&Co is my new favourite place to shop, particularly for... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Nothing worse than feeling ripped off. I bought what was supposed to be a kintsugi inspired porcelain heart keepsake for my wife. It was our 18th wedding anniversary. What i received was a cheap, tr... Ver más

Valorada con 3 estrellas sobre 5

I received a leaking sauce jar (bought as gift) Reported it to holly & co It took a week for a response which was 'we will contact the supplier'. Nothing for another week. I asked again and was... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Mercado online

Escrito por la empresa

Holly & Co is more than a marketplace – it’s a movement. We exist to inspire a more thoughtful, joyful way to shop, live and work. Every one of the 25,000 unique items on site is created by our community of talented UK makers and artists (95% of whom are women) – each made with love, purpose and care for a happier society and planet.


Información de contacto

4,0

Muy bueno

TrustScore: 4 sobre 5

58 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 84% de las opiniones negativas

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4,0

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(58)

57 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

I love my 'Dramatic Exit' …

I love my 'Dramatic Exit' sign from Drifting Bear at Holly &Co. It looks fabulous in my kitchen and makes me smile every time I pass through that door.
Delivery was fast and though I had a query about the product, this was dealt with swifty and to my total satisfaction.

21 de mayo de 2026
Opinión espontánea
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Respuesta de Holly & Co

Hi Chris, thank you so much for taking the time to leave a review for us and our lovely Co, Drifting Bear - we're delighted to hear that the brilliant Dramatic Exit sign brings so much joy! We're thrilled that you've had such a great experience, it's exactly what we hope to provide :) Team Holly & Co x

Valorada con 5 estrellas sobre 5

Mug with a dog

I requested a mug with my very characterful Cockapoo to be added on the handle as a present from my brother. I sent him the link and Lucy the potter, requested images of my hound, so a sent a few across. She captured him perfectly and I am so thrilled with the gift, the service, packaging and personal touches given.

14 de mayo de 2026
Opinión espontánea
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Respuesta de Holly & Co

Hi Andrea, thank you so much for taking the time to leave a review for us and our lovely Co, lucyandjaneceramics. We're so happy to hear that your mug showed such a good likeness of your gorgeous dog - hope it brings a smile every time you use it! Thanks for supporting small businesses with us Andrea :) Team Holly & Co x

Valorada con 5 estrellas sobre 5

They seem to really care about customers

I ordered a handmade card for a colleague of mine in the hope it would arrive in time for her last day at work. The delivery time stated it should arrive one day before, but just in case I dropped them an email to ask if there was any chance they could try to get it out a bit quicker. They responded straight away to confirm they got my request. The card arrived several days early and I got a personal follow up email to check whether it has arrived on time. The quality of the product was beautiful and exactly as described. I would definitely use Holly & co. again.

5 de mayo de 2026
Opinión espontánea
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Respuesta de Holly & Co

Hi Lindsey, thank you so much for taking the time to leave a review and share your experience. We're so glad to hear that the team was able to make this happen for you - thanks for thinking of us to be part of this thoughtful gift for your colleague. We'd love to see you again! Team Holly & Co x

Valorada con 2 estrellas sobre 5

Disappointed!!

I came across Holly and Co whilst looking for a coin purse online. They had a seller business called Natthakur, who had listed a coin purse in the design of a silver half crown. I thought it was lovely and great idea! I purchased said item. In the flesh, the purse was okay! I love hand-made items, but the stitching was again okay? the embossing on the back was also okay! the front (queen’s head) was less than satisfactory and quite faint, you could only make out the queen’s head it certain light sources and still faint, not as the photos listed? I passed my comments onto Holly & Co and felt them to be quite patronising, but over the top friendly? It was sorted to have a replacement purse, which to be honest was not much better on the front embossing! Luckily an aunt of mine, very professional in art and crafts. Has she could help with the embossing, so I chose to keep the replacement purse, after working some magic the embossing was crisp, clear and more visible as it should have been! I was asked to return the original purse, which was fine. I asked for a return label etc, as the item was not as described, but they don’t do this?? I returned the purse at my expense and did get that money back. Every platform I purchase from has a dedicated return, where a QR code or paid return label is supplied if item “Not as described “ or unsatisfactory! The whole experience wasn’t the best. I did intend to purchase more similar coin purses in different colours, but with all the issues decided not to! Very disappointed with the product and platform!

15 de abril de 2026
Opinión espontánea
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Respuesta de Holly & Co

Hi Rachael, thanks for taking the time to leave a review. We're really sorry to hear that the coin purse from our Co, Natthakur, wasn't quite what you were expecting.

It's common for handmade items to vary from piece to piece - this is often something customers love about buying from small businesses, as each item is completely unique. We do of course understand that expectations can vary, and our Co was happy to arrange a replacement for you, even sharing a photo for approval beforehand, which you confirmed you were happy with.

We're sorry to hear the replacement also fell short for you. We're glad your aunt was able to help, and we hope you're able to enjoy the purse now.

On returns postage - while we'd love to offer prepaid labels in every case, each of our small businesses manages their own orders and returns processes. Where we've confirmed that costs will be covered, we'll always make sure this happens, and we can see that your postage was reimbursed in full.

We're sorry the overall experience wasn't what we'd have wanted for you - we'll always try our best to be warm and helpful, even if that doesn't always land as intended!

Team Holly & Co x

Valorada con 1 estrellas sobre 5

Disappointed

I was initially very excited to order through Holly & Co for what was intended to be a meaningful wedding gift, but unfortunately the experience became disappointing once the artwork arrived.

The main issue was the final quality of the piece compared to the price paid. While I understand handmade artwork can vary, parts of the image appeared poorly finished and lacked the level of detail and refinement shown in the promotional examples. The result was not something I felt comfortable presenting as an important gift.

What frustrated me most was the lack of communication before dispatch. I was never contacted to discuss any potential quality concerns with the uploaded image, despite being told afterwards that the source image may have contributed. The image I supplied was neither especially small nor blurry, and if there were concerns, I would have expected to be informed before production started.

I was also disappointed that no preview or draft was provided before the artwork was shipped. Had I seen the final result beforehand, I would have raised concerns immediately and potentially avoided the situation altogether.

Customer service responses were polite, but overall the experience did not match expectations given the premium pricing and emphasis on quality. Sadly, the finished piece could not be used for the occasion it was purchased for.

14 de mayo de 2026
Opinión espontánea
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Respuesta de Holly & Co

Hi Ray, thank you for taking the time to share your feedback, and we're so sorry to hear that the finished piece wasn't what you'd hoped for, especially for such a meaningful occasion.

Each of our Co's, the small businesses on our site, works in their own unique style, which is reflected in the examples shown on the product page. The Co will create a commissioned piece with your trust in them to use their signature style in interpreting the source material, and from what we can see, this piece reflects the style and quality demonstrated in the photos of previous commissions.

While a sketch was shared and approved before the final work began, which our Co offers as part of their process, final proofs aren't something that's included as standard, and this will always be clear in the product information before ordering. Many Co's will be happy to offer this on request, which can offer the peace of mind that the final piece will be exactly aligned with your expectations.

We're sorry that you felt that the piece wasn't right for the occasion, but I hope you'll be keen to continue supporting small businesses in future. Team Holly & Co x

Valorada con 5 estrellas sobre 5

Fab customer service

I have ordered a few items from this site. Not only have the items I have purchased been beautiful but the customer services have also been fab. When I changed my mind about an item not only did they get back to me super fast but I was offered multiple options to try and resolve my purchase. I will certainly be buying again form Holly and co.

14 de mayo de 2026
Opinión espontánea
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Respuesta de Holly & Co

Hi Andrea, thanks very much for taking the time to leave a review, we're delighted to hear that you've had such a lovely experience shopping on Holly & Co - it's exactly what we hope to provide! We'd love to see you again, thanks so much for your support for small businesses :) Team Holly & Co x

Valorada con 5 estrellas sobre 5

I ordered a personalised sign for a…

I ordered a personalised sign for a friend and gave an idea of the design, i quickly received three beautiful options to chose from and when I picked my design they sent the final product to me (which was perfect!). Grace has been really friendly, helpful and kind. I will definitely be ordering from here again!

13 de mayo de 2026
Opinión espontánea
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Respuesta de Holly & Co

Hi Serena, thank you so much for your lovely review, and kind words for Holly & Co and our team. We're thrilled to hear that you found the perfect gift, and of course that Grace was so helpful - we'll make sure to pass this feedback on! Thanks so much for supporting small businesses with us Serena :) Team Holly & Co x

Valorada con 5 estrellas sobre 5

Holly &co were fast at getting the item…

Holly &co were fast at getting the item delivered. There was an issue with dpd, however staff went above and beyond to get the item to me on time! They kept emailing me to inform me of the next steps, which is all anyone wants. Thank you so much to the staff who dealt with me. I would definitely order again x

1 de mayo de 2026
Opinión espontánea
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Respuesta de Holly & Co

Hi Rachel, thank you so much for your review and lovely comments. We're so glad to hear that you were kept updated by our fab Customer Service team, and that the delivery issue was quickly resolved! We'll make sure your kind words get to the team. Thanks again Rachel :) Team Holly & Co x

Valorada con 5 estrellas sobre 5

Amazing experience - LOVE LOVE LOVE

The most amazing and thoughtful company!! I bought two gifts for close friends of mine that where both personalised. It was super easy to send my images to the customer service team and they kept me updated throughout the process. Both of my friends said it was their best gift this year - they got the likeness perfectly!! Just a wonderful business that really really cares about its customers and makers xx

11 de mayo de 2026
Opinión espontánea
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Respuesta de Holly & Co

Hi Tills, thank you so much for your lovely review and such kind words! We're so glad to hear that you found the perfect gifts for your friends and that our Customer Service team was so helpful. Hope we'll see you again soon :) Team Holly & Co x

Valorada con 5 estrellas sobre 5

Excellent customer service

Excellent customer service. I wasn't sure about the product I received and I was able to send it back and got a quick refund. A really nice experience provided by nice people. This is a shop you can trust.

29 de abril de 2026
Opinión espontánea
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Respuesta de Holly & Co

Hi Catalina, thanks so much for your really kind review - this is such lovely feedback for our Customer Service team who will be thrilled to hear you were so pleased with your experience. What you've described is exactly what we try to provide - we're so glad! Thanks again Catalina :) Team Holly & Co x

Valorada con 5 estrellas sobre 5

Brilliant customer service

Super fast delivery. Gorgeous card. Brilliant customer service! I will definitely be purchasing from Holly & Co again.

6 de mayo de 2026
Opinión espontánea
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Respuesta de Holly & Co

Hi Jennifer, thank you so much for taking the time to leave a review for us. We're thrilled that you loved your experience supporting small businesses with us! Team Holly & Co x

Valorada con 5 estrellas sobre 5

What a find

What a find! A great site to find something different to gift or own.
I received the striped vase I ordered for a friends birthday, with a view to returning it thinking it would be too small.
I liked it so much I've kept it myself and found something else to gift.
Great service, fast delivery, well packaged and a beautiful item. Thank you

5 de mayo de 2026
Opinión espontánea
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Respuesta de Holly & Co

Hi Diane, thanks so much for your kind words - we're delighted that you found something perfect for your friend's birthday, and a treat for you too! Thanks so much for supporting small businesses with us :) Team Holly & Co x

Valorada con 5 estrellas sobre 5

Fantastic site

What a fantastic site with so many unique and wonderful products. I bought a card for my daughter & son-in-law on their Wedding Day by Aimee and Fred and it’s just perfect. Very swift delivery & excellent communication. Thank you

22 de abril de 2026
Opinión espontánea
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Respuesta de Holly & Co

Hi Shannon, thank you so much for taking the time to leave a review. We're thrilled to hear that you found the perfect card, and honoured that you thought of us to be part of such a special milestone. Huge congratulations to the happy couple :) Team Holly & Co x

Valorada con 5 estrellas sobre 5

Wonderful gift & truly exceptional …

Wonderful gift & truly exceptional customer service. The little touches are very nice & i will definitley be ordering again.

2 de mayo de 2026
Opinión espontánea
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Respuesta de Holly & Co

Hi Brian, thank you so much for leaving such a glowing review for our Customer Service team and for our Co's and their fab products. We're so glad you had this experience, it's just what we hope to provide! Thanks for supporting small businesses with us :) Team Holly & Co x

Valorada con 5 estrellas sobre 5

I continue to use Holly& Co to seek out…

I continue to use Holly& Co to seek out special gifts and cards for the special people in my life. On the odd occasion I have made an error with the order first class customer service kicks in to rectify the problem and refunds quickly sorted if necessary. Many thanks from the Channel Island of Guernsey 🇬🇬👍

27 de abril de 2026
Opinión espontánea
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Respuesta de Holly & Co

Hi Wendy, thank you so much for such a lovely review. We're just delighted that you think of Holly & Co when you need unique gifts for your loved ones - this is exactly why we do what we do! It's great to hear that our Customer Service team has been so helpful too. Thanks for supporting small businesses with us from Guernsey - Team Holly & Co x

Valorada con 5 estrellas sobre 5

Holly and Co is my go-to for gifts and home decor

Holly and Co is my go-to for gifts and house decor. The standard of their sellers’ products is very high and I love that the products are so unique. I prefer to support small businesses, especially hand-made, and many are female founders. The customer service is the best I’ve experienced in years also. Highly recommend!

27 de abril de 2026
Opinión espontánea
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Respuesta de Holly & Co

Hi Lucy, what a lovely review to read - thank you so much for taking the time to tell us about your experience with Holly & Co. We're thrilled that you've had such a wonderful experience, it's exactly what we hope to provide, from the products to the customer service. Thanks for supporting small businesses with us! Team Holly & Co x

Valorada con 5 estrellas sobre 5

Beautiful Gift options

Holly&Co had amazing options for a gift I had to get, but while I was looking, I wanted so many more beautiful things! From finding my gift to ordering it to it arriving, it was such a smooth and easy process. I definitely recommend Holly&Co and will be 100% returning!

27 de abril de 2026
Opinión espontánea
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Respuesta de Holly & Co

Hi Nancy, thank you so much for your review and this lovely feedback. It's wonderful to hear that you not only found the gift you were looking for, but discovered lots of other small business finds too - this is why Holly & Co exists! Thanks so much for your support :) Team Holly & Co x

Valorada con 5 estrellas sobre 5

Beautiful original ideas .

Beautiful original ideas .
Good communication & the goods arrive well wrapped & exactly as shown on their site .
Life is short so treat yourself or a really good friend.

24 de abril de 2026
Opinión espontánea
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Respuesta de Holly & Co

Thank you so much for your lovely feedback, we're so happy to hear that you love your products so much. And we think you're absolutely right about treating yourself or a loved one - we're so pleased that you chose Holly & Co. Thanks for supporting small businesses with us! Team Holly & Co x

Valorada con 4 estrellas sobre 5

Great experience ... But please allow customers to leave reviews on Holly&Co

After searching for a special gift for my hubby, I made my first purchase on the Holly&Co website on Sunday. All 3 items (purchased from different sellers) arrived by Friday, each packed with care and extending their thanks for my purchase. The whole process was very straightforward & positive.

Why the 4 stars though.... Well, I would have loved to have had the opportunity to leave a review for each of the sellers. Not only does it feedback to the maker/designer that their item was happily received and beautifully crafted & designed, but it also gives confidence to potential future customers to go ahead with a purchase. I say this inparticular because one of the items I purchased was £90. Not a cheap price, but having received it I can certainly see that the craftsmanship involved in making the piece is worth the price tag. I must admit I was in two minds to make that particular purchase because there were no reviews available from fellow customer, but I chose to take a risk. I'm over the moon with my purchase, and I'm more than sure my hubby is going to love it too when I gift it.

I do hope that Holly&Co moves forward with enabling customers to leave reviews against their purchase/maker (after all I'm not the first person to make such a comment here on Trust Pilot).

24 de abril de 2026
Opinión espontánea
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Respuesta de Holly & Co

Hi Angela, thank you so much for such a detailed review and for the lovely words about Holly & Co. We're thrilled to hear that you've had such a positive experience, so much so that you're so keen to leave reviews for our wonderful Co's and their products.

As a young marketplace in only our third year, we're adding updates to our site all the time to give you the best possible experience. While we haven't been able to add the option for reviews just yet, it's certainly something we're considering for the future - so it's great to hear that this would be useful for you.

Thanks once again for taking the time to share your feedback, and we hope your hubby enjoyed those special gifts! Hope we'll see you again - Team Holly & Co x

Valorada con 5 estrellas sobre 5

Lovely company with lovely people

Lovely company with lovely people! Great customer service. All the items I ordered arrived in perfect condition, and are a lovely quality. Would definitely recommend.

24 de abril de 2026
Opinión espontánea
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Respuesta de Holly & Co

Thank you so much for taking the time to share your kind words - we're so glad you had exactly the experience we hope to provide! Wishing you lots of enjoyment with your small business finds, and hope we'll see you again :) Team Holly & Co x

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