HoMedics Opiniones 

Duplicate order by mistake. I tried to cancel the second order straight away on the day, but they still went ahead and shipped both orders.
On the second order, the foot wrap and wrist support wrap were faulty.
I have sent more than 10 emails within the past two weeks but no response from the customer service. And still haven’t refunded me.

My Walgreens blood pressure machine made by homedics isn’t even a year old. Said low battery. Replaced them. Restarted machine low battery again error message under icon. Called their customer service number twice. Don’t waste your time. Rings forever. Tells you leave number for call back and they don’t. When I finally got thru they said take picture and send to their email address , The email address is invalid! Walgreens said they’d help but they only sell this brand. Hopefully I’ll get a credit.

I only wish I had read these reviews before I purchased the Ellia Gather diffuser. Despite giving a 3 year warranty on this product it was worth nothing! The product was aesthetically beautiful and I was extremely happy to use it. However, it failed within 6 months of use. I had purchased my item from Costco in Edinburgh, who have been extremely helpful in providing me with a duplicate receipt confirming proof of purchase. Although initially happy with that receipt Homedics then decided that it was not valid??? Contacted customer service again for advice and basically had to "jump through hoops" to provide all the requested information - videos, receipts, product codes, manufacturing codes etc etc again! They then agreed the product was faulty and they would provide a replacement. However this apparently was out of stock so offered something else. I checked on their website to view to new replacement and it was exactly the one I had purchased! Now very confused!! I agreed to accept the replacement then was told that I would have to return the faulty one at my expense! I have never known any company to ask the customer to pay for returning a faulty item? After daily emails back and forward I was getting nowhere! I have decided to just return the item to Costco and look to a more reputable and trustworthy company to purchase a replacement.
Please think twice before ordering anything from this company!

Ordered by mistake. I tried to cancel but apparently they do not read their email and ship the product Three days later. They want me to wait for the product to arrive to return it and then wait up to 4 weeks for a refund that could have been given to me 2 days ago instantly.

I ordered and paid for a massage cushion from Homedics but did not receive the item. I contacted Homedics and was told they would do nothing to help and I should contact my credit card company.

Purchased an expensive Homedics humidifier with a 2 year warranty due to our daughter having asthma. The unit failed in under a year and customer service requested receipt, model number, photo of cord cut, etc. which we provided directly. Customer service indicated that a replacement unit was shipping out over two weeks ago and when we requested tracking (due to our daughter having asthma), we were told that the unit is backordered and will ship when back on stock. We purchased due to the two year warranty and this is a theft of services as they cannot replace due to lack of stock. Stay away and purchase from a different company.

I've ordered from them and I am unable to make contact.
I have ordered a heated back massage seat, and it said that I will be texted with a delivery/tracking code within 3 working days. I have not. It's now been over 2 weeks and its been shipped with no tracking number or code. No one has wanted to assist me and I do not know where it is. It's not great service. Waste of £100.

I bought a homedics foot spa with heat... I couldn't see from the box that it cannot heat the water. False advertising. Also, I can't add oil, salt, or soap, so what's it's purpose? At least it was only $20..

I purchased a calf massager from them and the description said that there were three levels of heat with hot being the highest one. After using the massager I did not feel any heat at all. On further investigation I noticed a very small area that was becoming lukewarm even on the highest setting. I emailed the company but they would not give me a refund for the shipping (which would be substantial) even though they acknowledged that the heat was only mild (although it said it was supposed to be hot). The product has not been advertised correctly.

Reached out to customer service after my order was marked delivered but not delivered to the correct address (delivery shown in photos were not at my property). Their only response was to file a claim with my method of payment. This was my first purchase from their site and definitely my last. Do yourself a favor and purchase from other retailers

I wish I could give a zero but I can’t. I was severely burned by the Homedics Percussion Dual-Node Body Massager with Heat massager. I contacted the company and they were so nonchalant and rude about it. This was their response “Our staff has read your review and values your contribution even though it did not meet all our website guidelines. Thanks for sharing, and we hope to publish next time! Thanks again,
HoMedics. Wow!! Ok so therefore. If the review was positive we would care. I sent pictures to show how dangerous this product is. I wish I could upload them here. This product needs to be removed from stores and band.

400 EURO PER UN APPARECCHIO DI LUCE PULSATA CHE HA SMESSO DI FUNZIONARE ALLA QUINTA VOLTA CHE LO USAVO. CONTATTO L'AZINADA E DOPO MILLE EMAIL MI DICONO CHE NN HANNO UN CENTRO ASSISTENZANE UN CENTRO RIPARAZIONI DA SUGGERIRMI NEANCHE A PAGAMENTO E QUINDI NESSUNA SOLUZIONE PER IL RIPRISTINO E MI HANNO CONSIGLIATO DI RIVOLGERMI AD UN RIPARATORE PER PICCOLI ELETTRODOMESTICI NELLA MIA CITTA. VERGOGNATEVI!!

Bought a massage gun paying the extra thinking Homedics was a reputable brand. Wrong. Massage gun broke not even a month after the warranty ended and we had not used much so if we had used normally I think this product was made to break just on warranty end. Of course as it was a month after warranty I had then lost the receipt. Company at first seemed helpful but after then dragging the issue out for over 6 months (requesting photos of broken product then not responding) refused to help and offered a discount voucher for another of their products. I don't think so, why would I purchase something else and waste more money for it to break just out of warranty period? A company that does not back their own products and does not seem to care about the customer. Do yourself and the environment a favour and stay away from this brand until they get the hint from all of these reviews that their products and service are obviously not what they used to be. My massage gun, bag, attachments all going to landfill along with my money. I don't believe one year out of such a product is fit for purpose or reasonable. How distressing and disappointing Homedics.

Stay away from this company as they have the worse customer service ever! I ordered a new filter for our air purifier. Somehow my address got mixed up and it was delivered to a neighbor that didn’t know me. Once I figured out where it was delivered, I went to the house and spoke with the gentleman. He didn’t know who I was so he sent the filter back to Homedics. Homedics customer service would not resend the filter to my correct address. They said I’ll receive a credit once they receive it back at their facility but I’m not expecting it. We will see. I’ll never deal with Homedics and I advise you to stay away from this horrible company.

I purchased a Blood Pressure Monitor a few years ago and it came with a lifetime warranty. The unit died under warranty but they replaced it with one that only had a 5 year warranty. Well that one has already stopped working and the company wants the old one back before they will send a new one. It has been a couple of weeks now, I am still without a monitor and they have not even shipped a replacement yet. Most good companies will usually send a warranty replacement right away but not them. Very poor quality products and terrible customer service.

Homedics massage gun. Battery died after 16 months. As the warranty is only 12 months there is no help from homedics. Battery cannot be replaced so it had to be thrown in the bin. I only used it maybe 2 dozen times, really poor quality.

If i was allowed to give this company 1000 below zero, I would. they are terrible.It sold me face masks that expired 2 years ago. I paid shipping top return their items. The company got their rotten masks back on January 13, 2024 and they still refuse to refund my money.

I have enjoyed the actual Homedics Air Purifier purchased at Costco several years ago, but getting a filter refill has been a nightmare, due to their extremely poor customer service. You're only allowed to order online, so after waiting 25 minutes for customer service, I had to try that without any matching product number. The one I got didn't fit, so I sent an email (never replied beyond initial form acknowledgement letter) and tried calling again. Left my number to get return call (never returned) then called again, waiting 20 minutes for a robotic-sounding agent to finally get the correct filter to look for, again online only, snd instruction for returning the first one...which I have to pay for return. Customer service needs a serious upgrade!

I purchased a humidifier from HoMedics & after six (6) months it stopped working. They emailed me a prepaid FedEx label & I shipped it the same day, January 8, 2024. The broken humidifier is lost in transit, but since HoMedics is listed as the sender, FedEx cannot/will not deal with me. I have spent COUNTLESS hours on the phone with HoMedics explaining the issue & how essential a humidifier is for my husband at 86 years of age & suffering with COPD. Even the so called supervisior at HoMedics said she cannot/will not help me. I had to buy another humidifier - and, NO, it's not the horrible HoMedics NO customer service brand. Warning, they always have five (5) callers ahead of you & they NEVER return your call. You wait approximately 30 minutes only to be told they cannot/will not help you!

Ordered a seat cushion. Website said on sale for $29.99 plus shipping and Tax.
filled in my info, pressed place order and got a message saying could not complete order, pressed place order again and it worked BUT what I didn't see OR know was that the price went back to $74.99 and I paid $103 and change instead of $54 and change. The company said they would not change the price back. Very disappointed and I would use Homedics again.