We were greeted with a smile by the lady on reception, it is a basic for business which is sadly, quite lacking nowadays. Dan then helped us shape our decisions with his friendly professional manner,... Ver más
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Brought study table arrived package damaged, and top table and other pieces damaged ,emailed with image , brought on 17th of June still waiting to sort this out , very poor product and customer suppo... Ver más
La empresa ha respondido
Our windows were supplied and fitted brilliantly by this company and at a reasonable price. The man they sent to install our windows was a very pleasant man and also a perfectionist. It was very enjoy... Ver más
Problems with my builders held up fitting a number of times but Home Hub's customer service could not be bettered. This lovely family business make a great team. Very professional & considerate.... Ver más
La empresa ha respondido
Información sobre la empresa
Información de contacto
Unit 6 The Western Centre, RG12 1RW, Bracknell, Reino Unido
- 01344 588140
- support@homehubgroup.co.uk
- homehubgroup.co.uk
4,1
Muy bueno
200 opiniones
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Ha contestado el 50% de las opiniones negativas
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Good and fast service the service top 5…
Good and fast service the service top 5 Stars
thank you
4 de julio de 2024
Opinión espontánea
Respuesta de Home Hub Group
Thank you so much for your kind words and the 5-star rating! We're thrilled to hear that you had a positive experience with our service. Providing fast and top-notch service is our priority, and we're glad we could meet your expectations.
If you ever need anything else, please don't hesitate to reach out. We look forward to serving you again soon!
Best regards,
Home Hub Team
Had our new front door installed by…
Had our new front door installed by Home Hub Group, and the service was excellent from start to finish. They have a fantastic showroom showcasing the different options, and I would highly recommend them!
25 de junio de 2024
Respuesta de Home Hub Group
Thank you so much for your wonderful review! We’re thrilled to hear that you had an excellent experience with Home Hub Group. Our team takes great pride in providing top-notch service, and it’s gratifying to know that you appreciated our showroom and the variety of options available. Your recommendation means a lot to us, and we hope you enjoy your new front door for many years to come! If you ever need anything else, don’t hesitate to reach out.
Very efficient work undertaken no…
Very efficient work undertaken no problems very tidy and always kept us updated with any issues which might have arisen in respect of the fitting
Would fully recommend to anyone thinking of having new windows put in
Excellent work
12 de junio de 2024
Opinión espontánea
Respuesta de Home Hub Group
Dear Varol,
Thank you for your kind review. We're pleased to hear you found our work efficient and tidy. Your recommendation means a lot to us.
Best regards,
Home Hub Team
Sad to leave such a negative review but…
Sad to leave such a negative review but the service is so bad they need to make major changes. I’ve had dates cancelled, rescheduled, waited months for parts, wrong colour windows fitted - yes seriously and bits missing. Paid for the old windows to be collected and waited weeks for them to be taken off my drive. Currently I’m still waiting for a replacement front door panel as it was fitted dented - they made an appointment to come round on the 5th June and never showed up. No apology and no response to my emails. The front door won’t open if it’s a warm morning so we can’t get out ! No end of problems and no one bothers to answer the phone or email me back. The worst customer service I’ve experienced in a long time.
5 de junio de 2024
Opinión espontánea
Dan was professional and knowledgeable…
Dan was professional and knowledgeable and there was no hard sell. The fitting teams were also a pleasure to deal with. We’re delighted with our sliding door and windows. Definitely recommend.
15 de junio de 2024
Respuesta de Home Hub Group
Dear Naomi,
Thank you very much for your kind review. We're thrilled to hear that Dan and our fitting teams provided you with a professional and pleasant experience. It's wonderful to know you're delighted with your new sliding door and windows. Your recommendation means a lot to us.
Best regards,
The Home Hub Team
Great experience from start to finish-…
Great experience from start to finish- very happy and would recommend
12 de junio de 2024
Opinión espontánea
Respuesta de Home Hub Group
Dear Joseph,
Thank you so much for your wonderful feedback! We're delighted to hear that you had a great experience from start to finish. Your satisfaction is our top priority, and it's fantastic to know that you're very happy with our service. We truly appreciate your recommendation and look forward to serving you again in the future.
Best regards,
The Home Hub Team
Wonderful Team
Problems with my builders held up fitting a number of times but Home Hub's customer service could not be bettered.
This lovely family business make a great team. Very professional & considerate. One person was especially helpful in dealing with my 'numerous' queries & visits to shop. Fitters arrived as arranged & did a really good job & products were perfect.
Great Team, Great work. Can't thank them enough. Customer: Gill S.
31 de mayo de 2024
Respuesta de Home Hub Group
Dear Gill,
Thank you ever so much for your kind review. We are thrilled to hear that you had such a positive experience with Home Hub. It's always our aim to provide exceptional customer service, and we're delighted that our team could assist you effectively, especially through the challenges with your builders.
We pride ourselves on being a family-run business, and your words affirm the dedication and professionalism we strive to deliver every day. It's wonderful to know our fitters met your expectations and that you are pleased with the final products.
Your gratitude means a great deal to us. Should you need any further assistance in the future, please don't hesitate to get in touch.
Best regards,
The Home Hub Team
Impressive company
Recommended by builder and found the whole process very slick and professional, from showroom to installation day. Kept well informed throughout. Products (external doors) look well made and expertly fitted.
21 de mayo de 2024
Opinión espontánea
Respuesta de Home Hub Group
Dear Neil Macdonald,
Thank you very much for your kind words. We're thrilled to hear that your experience with us was both smooth and professional from start to finish. It's wonderful to know that you felt well informed throughout the process and that you're pleased with the quality and fitting of your new external doors. We take great pride in delivering top-notch products and exceptional service, and your feedback truly affirms our efforts. If you have any further needs or questions in the future, please don't hesitate to get in touch. Thanks again for choosing us!
So sad to have to write such a bad review…
A lot has gone wrong with the products they supplied and they have tried to put it right but I doubt the quality will ever be there because of how badly the doors and windows were originally put together by them. Two blown windows in under 5 years due to their faulty work. The doors/windows weren’t healed and toed or siliconed in at all. The worse bit was they blamed it on us. Upon realising it was their fault they rushed in and tried to put it right. They also said they would refund me as I claimed on insurance. Two years later I’m still waiting for my refund!!!
26 de mayo de 2023
Opinión espontánea
Respuesta de Home Hub Group
Dear Ruth Larsen,
Thank you for taking the time to share your feedback. We sincerely apologise for the issues you've encountered with our products and services. We understand your frustration and regret the inconvenience this has caused.
We have refunded as promised and hope this helps alleviate some of your concerns. We take full responsibility for any oversights in our initial work and have taken steps to ensure that such mistakes do not happen again.
Your satisfaction is our priority, and we appreciate your patience as we worked to resolve these problems. If there is anything further we can do to assist you, please do not hesitate to contact us directly.
Product just installed so unable to…
Product just installed so unable to offer 5 star has not yet been used / too soon to say! So far good service.
21 de mayo de 2024
Opinión espontánea
Respuesta de Home Hub Group
Thank you for your feedback! We appreciate your comments about our service and understand that you need more time to evaluate the product. If you have any questions or need assistance as you start to use the doors, feel free to reach out. We're here to help!
Excellent service
Excellent service and I love my beautiful new front door.
20 de mayo de 2024
Opinión espontánea
Respuesta de Home Hub Group
Thank you so much for taking the time to write such a wonderful review! We are thrilled to hear that you love the door and service received. Your feedback means a lot to us.
Lovely French Doors and Windows with great service.
My Home Hub experience was exceptional from start to finish. The showroom is beautiful, the staff,attentive and helpful. Dan sent across our quote the same day, for French doors and 3 windows. We chose the black aluminium heritage Origin products for a Victorian cottage kitchen.
We are absolutely thrilled with our new windows and doors. They have literally transformed our kitchen. Danny and Dave were absolutely amazing,extremely professional and lovely.
The whole process has been absolutely seemless.
I just wanted to say a big thank you 😊
8 de mayo de 2024
Opinión espontánea
Respuesta de Home Hub Group
Hi Annick,
We're thrilled to hear your experience at Home Hub was exceptional and that our showroom and staff met your expectations. Choosing the black Origin Soho products for your Victorian cottage sounds like a perfect fit! We're delighted Danny and Dave provided you with professional and lovely service, and we're grateful for your kind words.
Kind regards,
The Home Hub Team
Jordyn
Jordyn, Laura, the surveyor and the installers were friendly, helpful, professional. I had a great experience. Windows next 🤩
13 de mayo de 2024
Opinión espontánea
Respuesta de Home Hub Group
Hello Mike,
Thank you for your glowing review! Our team are overjoyed by your kind words. Your satisfaction means the world to us.
We're thrilled you had a great experience with us and are excited for the possibility of working on your windows next! Rest assured, the same care and professionalism will be applied.
If you have any further questions or need assistance, feel free to reach out anytime.
I would give 0 stars if u could!
I would give 0 stars if u could!
Customer service was diabolical, faulty products and Laurence is full of empty promises
Swerve it!
20 de abril de 2024
Opinión espontánea
Respuesta de Home Hub Group
Dear LP,
Thank you for bringing this matter to our attention. We're truly sorry to hear about your disappointing experience with our customer service and the product you received. Your feedback is valuable to us as it helps us identify areas for improvement.
We would like to extend our sincerest apologies for any inconvenience you may have encountered. We strive to provide excellent customer service and deliver high-quality products, and it's disheartening to learn that we fell short of meeting your expectations.
We would greatly appreciate the opportunity to investigate this matter further and address your concerns promptly. Could you please reach out to us directly with more details about your experience and the specific issue you encountered with the product? Our team is here to assist you in resolving this matter to your satisfaction.
Absolutely disgusted with the service I…
Absolutely disgusted with the service I received .
Broke my order up into 3 different install dates and each time got something or everything wrong . Too small , forgot parts , no response on complaints.
Joke of a company do not use .
21 de abril de 2024
Opinión espontánea
Respuesta de Home Hub Group
Dear Mark Hunt,
We are truly sorry to hear about your negative experience and want to extend our sincerest apologies for any inconvenience or frustration caused. Your feedback is invaluable to us, and we take it very seriously.
As we approach the final phase of works next week, we are fully committed to delivering the exceptional service and product quality that you rightfully expect. We are confident that the end result will meet, if not exceed, your expectations.
Your satisfaction is our top priority, and we are grateful for the opportunity to make things right. If there are any specific concerns you would like to address or if you have any further feedback, please don't hesitate to reach out to us directly.
Don’t do the job required.
I needed my bifold doors fixed. The bottom hinge had bent. Also wanted all of the external seals replaced. Gave measurements etc. Took the full payment upfront. Eventually arrived to do the job. Only brought internal seal for 1side of 1 door (3doors). Couldn’t fit the hinge as needed an “expert”. Would contact me by the end of the week & would return with the rest of the correct seal.
That was 5 months ago. It is impossible to phone anyone have to use their contact form. Never reply to any of my messages. I just want my money back. Don’t use them.
12 de octubre de 2023
Opinión espontánea
Thank you so much Home Hub
Thank you so much Home Hub! Amazing job and great value for money. We have a Victorian property and had been nervous about replacing the windows but we finally took the plunge to increase heating economy and warm in the Winter. Home Hub guided us through the process and went above and beyond with their customer service. The guys that installed the windows were amazing as they talked through any changes or decisions and cleaned up after themselves each day. Would highly recommend !
20 de febrero de 2023
Opinión espontánea
Aftercare service is outstanding and…
Aftercare service is outstanding and very efficient. Booked remedial work swiftly and arrived as agreed. Both installers were very polite and tidy.
28 de julio de 2023
Opinión espontánea
Want a roof light - look no further than Home Hub
As part of my kitchen extension I decided to have a HomeHub roof light - which I am delighted with. A little while later, due to a new roof installation, I needed to contact their aftercare service in order to remove and re-install the light. I have to say how absolutely refreshing it is to deal with a company that provides a fast, efficient, courteous and competent service. The teams of men who carried out the work were so professional, it was a joy to have them in my home. Thank you Home Hub, I can honestly recommend you to anyone thinking of having a roof light, such as mine.
28 de julio de 2023
Opinión espontánea
Great service again
We had windows and 2 x 4m bifold doors fitted and couldn't have been happier with the service received. The windows and doors look great and i couldn't fault the service from both the sales team and the fitters.
Great job all round. Thank you.
17 de julio de 2023
Opinión espontánea
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