Home Hub Group Opiniones 

Excellent service and goods,pickup very easy with helpful staff

Everything started well from the sales team they were recommended by a friend so we didn’t look for reviews, I wish we had! Like I say it all was going fine until the delivery and fitting, the doors were due to be fitted on the Friday and we had everything arranged, however they called us on the Monday asking if they could come earlier we explained that no they couldn’t as the plasterers were there and we wouldn’t be ready until the previously arranged day of the Friday. We then received two texts in the Wednesday confirming the installation for Friday which was fine. But in the Thursday they rang to say was it ok to come that day, they left an answerphone message as my husband was unable to take the call, they turned up on the off chance having not spoken to either of us, the builders had their workers here plastering and laying slabs non of which had the authority to give them the ok, the contract between ourselves and Homehub states that there must be a nominated person on site, which there wasn’t, by the time my husband was able to call them back they had started the install whilst the plasterers were working, needless to say I was fuming when I arrived home to find the chaos of four guys working around each other. All they could do was apologise!!! To top the lot we were then chased several times for the installation payment which we had already paid using the bank details on the invoice. We then discovered that a small piece of mastic had become dislodged, I rang and spoke to one of the sales guys, firstly to explain that we had paid the outstanding fitting fee and also mentioned the problem with the mastic, he seemed helpful and told me to log it on their portal which I did, it said that someone would be in touch within 48 hours, that was a week ago, be careful using this company it looks like once they have your money they don’t give a damn.

Very helpful, always available to answer queries, polite and great to deal with.
Thanks

I received excellent sales assistance and advice for aluminium French doors and a large fixed window form Dan in sales and I'm really pleased with the results. Dan was friendly, experienced and responded immediately to all requests for information, quotations and demos. My overall rating would would have been 5 stars if it wasn't for issues with the initial installation team, but Home Hub reacted well to my concerns and sent some really keen and helpful guys over who couldn't do enough the make things right; which they did... So all in all a good experience and I am happy to go back to them with further new window requirements.

The finish on the window replacement is inconsistent.

The manufacturer has confirmed that there should be a 3mm tolerance which is fine but there are gaps on one side and not the other. I did raise this with HomeHub but they would not answer my question when I challenged that the 3mm tolerance is visible on one side and not the other.

I would not be happy to recommend them based on this outcome.

Excellent product and very good job with professional service

Homehub Group is a costly joke. After spending 17K with this company 2 years ago to get all our windows/doors replaced we are now having to take them to court because our windows are all very poorly manufactured and the top sashes are bending.

Happy to take your money, when things go wrong don’t expect any help whatsoever, they could care less. Well done to the Bracknell team for providing some of the worst customer service I have had. Needless to say I have advised a number of clients to get their bifold/roof lights elsewhere, and will continue to do so.

We bought windows and bi fold doors from them, and the guide wheels on the bi fold doors keep breaking so we can only open 1 door, have phoned many times and they keep saying they will come back to me and never do been waiting now about 3 months and can never get through on the phone so just be careful

Very happy with the Home Hub Group and my installation and the whole experience. Lawrence thank you for reaching out to explain some of the bottle necks.

I have waited over 6 months for a replacement panel for a BiFolding door that Home Hub installed a few years ago. First after waiting 4 month they sent a fitter to fi the new panel on to discover that they had sent the wrong colour panel. The new one was due to be fitted next week but just received an email cancelling yet again. The poorest of the poor service.

We've had an existing problem with our front door for a number of years, which was supplied and installed by a company who Home Hub Group have taken over. The previous suppliers did everything they could to avoid fixing the issue. When I first got in touch with The Home Hub Group, their Customer Service team took on board our problems and after ratifying we were a legit customer, moved to provide a first class service and fix our problem. I cannot fault their service team and their commitment to provide a first class service. Their engineer was also a credit to the company. I would not hesitate in recommending this company based on the performance of their service team.

Just had our old sliding patio door replaced with a set of French doors and fixed side panel with opening sash.
Their service was excellent from start to completion starting with an exceptional design, and installation.
The product is good quality, fitting was quick and very neat and explained how the doors locked the fitters also took the old sliding door away.
We have used Home Hub for replacement windows and doors in our last 2 houses and have always been very happy with the product and service

Homehub Bracknell

Had our bi-fold doors for about 5 years now.
Handle went floppy. Got in touch. They arranged an engineer. Took 10 mins to sort. He was excellent and very professional.

Homehub Bracknell first class. Great product. Had our whole house done including bifold doors at the back and repositioned front door and outhouse doors.
Danny & Dave the fitters were superb. Very professional,cleaned up at the end of the day. Really nice and friendly. We have cats and dogs and they were very mindful of them. Thank you guys

Poor to non existent after care service.
The lock of bi-fold doors broke after 3 years, they promised to send replacement part, it didn’t arrive, emailed- no reply, can not get to speak directly to person responsible, left 2 messages still no contact.
They are only interested in your 7k, after that you are on your own- be warned

During a full renovation in late-2019, we engaged HomeHub to supply and install all windows, as well as the front entrance and 4M sliding doors. Once our deposit was received, they have disappointed us every step of the way.

Surveys were difficult to schedule - and, in the end, their measurements were wrong!  Part of the initial installation was temporary, as some of the windows had cracked in transit. Due to poor fit of the manufactured windows, they sawed into the existing cement window sills which are now severely cracked and require masonry repair. Not only did their installation efforts result in damage, but we enlisted the help of a separate contractor to properly seal all doors and windows.

Now, after less than a year, all four sash windows are visibly warped. We shared photos and requested repair in July. It wasn't until September that a technician visited and informed us they need to be replaced. And HomeHub tells us that replacements will not be available until December, at the earliest. To recap: installed in October, issue reported in July, issue inspected in September, replacement of defective product? Maybe December. To be fair, we think the rear sliding doors are nice. But, the locks are rubbish (unbelievably difficult to manage) and HomeHub have yet to repair this misalignment. Also, we paid extra for additional pressings, which have not been installed. When asked for an update last month, HomeHub said the fitter was on annual leave and would call us directly. Six weeks later, we're still waiting.

There's no sense of urgency, and zero sense of ownership. They did express regret that our experience has not been perfect. However, in this instance, the regret belongs is ours. We paid HomeHub a lot of money to fit out our "dream" home. We do have windows. But, our overall experience has been characterised by careless installation of defective products, after which the seller displayed no urgency and surprisingly little interest in ensuring that reasonable customers received either appropriate resolution or even minimal courtesy in response to communication.

I’m not all satisfied with Home Hub. We bought a front door and back door from them last November. Since then we have had after sales engineers out to fix SEVEN different issues with the products and installation. One being the Front door Ultion lock falling off in the middle of Christmas!!!! And the Back door handle being fitted inside-out (screw on outside offering easy way in)

The annoying thing is since they are neither manufacturers nor fitters, they just keep passing blame onto either.

Not satisfied as all Homehub!!!