So far so good.. I've not yet solid my property. The first stage was finding cheap but efficient conveyancers. Home Legal Direct seem, so far, to have achieved success in this objective.
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Consulta las opiniones de los clientes
I had a positive experience working with this solicitor. Communication was clear and timely throughout the process, which made everything much less stressful. They were professional, approachable, and... Ver más
La empresa ha respondido
Excellent service from Charlotte. I only wish she was my solicitor. Made an enquiry over the weekend and by 9.30am this Monday morning id had a follow up call. Charlotte put my mind at ease about her... Ver más
La empresa ha respondido
This is the third time we’ve used home legal direct for arranging conveyancing for house purchases and on education we found them to be super responsive and able to answer any questions we have in dou... Ver más
Información sobre la empresa
Acerca de Home Legal Direct
Escrito por la empresa
At Home Legal Direct, we maintain a network of conveyancing firms to bring our clients competitive rates, with a safety net against costly surprises. We provide upfront quotes based on flat rates and not hourly charges, to take the stress out of finding and instructing a conveyancer.
If you're looking to begin your next property journey, start with an online conveyancing quote from Home Legal Direct to get you on your way!
Get A QuoteInformación de contacto
Southchurch Rd, SS1 2LR, Southend-on-Sea, Reino Unido
- 020 3868 4519
- support@homelegaldirect.com
- homelegaldirect.com
4,5
Excelente
4 mil opiniones
Ha contestado el 98% de las opiniones negativas
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Simple
Simple, not pushy, fast appoint of a solicitor., effective
9 de marzo de 2026
Opinión espontánea
Respuesta de Home Legal Direct
Hi Scott
We really appreciate the five star rating. Our team does an excellent job and it really means a lot to them to get such positive feedback. Thank you.
All the best,
The Home Legal Direct Team
What is going on……………
Quoted an amount for the Legal Services I asked for. I accepted and had to pay some funds then the legal company they provided have sent forms unrelated to what I require.
11 de marzo de 2026
Opinión espontánea
Respuesta de Home Legal Direct
Hi Debra
We are sorry to hear that there is an issue with the forms supplied by the firm. Please be aware that most firms do not have forms specific to every eventuality and they will often use a best fit to begin the process. They will then input the relevant information into their case management systems. However, one of our team will reach out to find out what the issue is and seek to resolve this for you.
If you have any issues in the future, please do not hesitate to contact our support team who will be happy to assist.
Regards
The Home Legal Direct Team
Friendly & professional service
Friendly & professional service
11 de marzo de 2026
Opinión espontánea
Respuesta de Home Legal Direct
Hi Ray
Thank you for the five star rating! We're delighted to hear you're happy with the service provided and we really appreciate your kind words.
All the best,
The Home Legal Direct
Great service
Charlotte made the whole experience very simple, was always to hand for questions and queries much later than normal office hours. Process was simple, felt much more affordable and got matched with a solicitor that has made life very easy so far with our sale and onwards purchase.
11 de marzo de 2026
Opinión espontánea
Respuesta de Home Legal Direct
Hi Sam
Thanks for taking a moment to leave such fantastic feedback for Charlotte in our team. We agree, she's extremely helpful and delivers excellent service. She will be delighted with your feedback.
All the best,
The Home Legal Direct Team
An attractive but MISLEADING initial quote that does not reflect the final cost. I would not recommend this service.
I had a disappointing experience with Home Legal Direct. The final amount I paid was around 30% higher than the initial quote provided to me. These additional charges were not included in the original quote and were not even mentioned by the solicitor (NPS Law) during the process. When I raised the issue, Home Legal Direct did not take any responsibility and simply stated that I should pay the price given in the initial quote.
What was particularly concerning is that these extra charges were only mentioned in the afternoon of the day before completion. At that point, I was told about the additional fees and given the option (must be kidding) to avoid them by delaying completion until the following week. This is not a realistic option for most buyers, as it can disrupt the entire chain and delay the process for everyone involved. As a result, I had no option but to pay these charges
The initial quote may look attractive, but in my experience the final cost was significantly higher. Be prepared for additional fees that were not part of the original quotation.
It is also important to note that Home Legal Direct does not provide the legal service directly; they simply find a solicitor for you. In my opinion, it is better to search for and instruct a solicitor directly rather than relying on a middleman.
Based on my experience, I would not recommend Home Legal Direct.
10 de marzo de 2026
Opinión espontánea
Respuesta de Home Legal Direct
Hi Babar,
Thank you for taking the time to leave a review. We are genuinely sorry to hear that you feel disappointed with your experience, as we always take concerns like this seriously. However, there are a few important points that we feel are missing from the context provided.
When you raised your concerns about the fees, we immediately escalated this to the conveyancing firm. They confirmed that you had already had a agreed with them earlier that day that you had accepted the fees. At that stage, our ability to intervene was limited, as the agreement was already in place between yourself and the firm.
The fee in question related specifically to an expedited exchange and completion within five working days. You were advised that if you did not wish to incur this fee, you could simply delay completion to allow the firm sufficient time to prepare. In addition, one of the other fees was waived as a gesture of goodwill, and you had confirmed your agreement to proceed on that basis.
Our quotes are generated based on the information provided at the point of instruction. We cannot predict future decisions made between clients and their conveyancers, such as opting for expedited exchange and completion, which are outlined in the firm’s onboarding documentation and are standard across the industry.
Had the fees not already been agreed before you raised the concern with us, we may have been able to support you further. As the agreement had already been made, the situation was unfortunately outside of our control.
We are sorry that your experience did not meet your expectations, but we hope this clarifies the full context of what happened.
Regards
The Home Legal Direct Team
Excellent customer service
Excellent customer service. Knowledgeable and friendly staff. Unbeatably cheap rates. Great experience all round.
4 de marzo de 2026
Opinión espontánea
Respuesta de Home Legal Direct
Hi RM
Thank you for rating your experience with us five stars! It really means a lot to our team to be recognised for all their hard work so we will make sure to share it with them.
All the best,
The Home Legal Direct Team
Excellent service
Excellent service, friendly staff, very helpful.
3 de marzo de 2026
Opinión espontánea
Respuesta de Home Legal Direct
Hi Melanie
We really appreciate the five star rating. Our team does an excellent job and it really means a lot to them to get such positive feedback. Thank you.
All the best,
The Home Legal Direct Team
Warren is a pleasure to deal with and…
Warren is a pleasure to deal with and credit to the company.
Helped me in selling and buying and is always happy.
10 de marzo de 2026
Opinión espontánea
Respuesta de Home Legal Direct
Hi Daniel
Thank you for taking the time to rate your experience with us five stars. We agree that Warren is great to talk to and is always happy to explain the process to our clients. He will really appreciate your feedback so we will make sure to share it with him.
All the best,
The Home Legal Direct Team
Property purchase took over 6 months, with no chain and no explanation for the delays
The solicitor that Home Legal Direct connected me to, PCS Legal, took over 6 months from offer to completion for a 4 year old flat with no chain. I have not been given any reason as to what has caused the delays.
Don't bother and work with a solicitor directly, you might save on additional fees that way. The quote that i'd pay directly to the conveyancer was also about half of what i actually paid. A lot got added later on.
6 de marzo de 2026
Opinión espontánea
Respuesta de Home Legal Direct
Hi Vienna
We are sorry to hear that your transaction took longer than expected. Unfortunately, as your transaction was complex being both leasehold and shared ownership, these transactions can take significantly longer than standard conveyancing. This is primarily due to third party involvement, especially with shared ownership where a lease agreement needs to be drafted and approved by all parties.
With both of these transactions, we are unable to quote for elements outside of the conveyancer's control such as management packs, notification fees, apportionments, deed of covenant, or creation of a lease where the shared ownership company may not have it's own. These fees are set out by the management companies and other requirements are outlined within the existing lease agreement, which is not something which is available until the vendor provides it.
If you feel there are additional fees on the statement which do not align with these, please reach out to our support team with a copy of your completion statement, who will be happy to run through this with you.
Regards,
The Home Legal Direct Team
Quick and great communication
Connor went way beyond on our project, he was really clear, responsive and well knowledged in auction property conveyancing.
Thank you for all your help.
5 de marzo de 2026
Opinión espontánea
Respuesta de Home Legal Direct
Hi Zs
Thank you for taking the time to rate your experience with us five stars. We agree that Connor is great to talk to and is always happy to explain the process to our clients. He will really appreciate your feedback so we will make sure to share it with him.
All the best,
The Home Legal Direct Team
Conveyancer appointed by Home Legal Direct has gone bust!
The conveyancer appointed by HLD has disappeared and is now being investigated by the Solicitors Regulatory Authority. The firm stopped trading after 5-months of working on the sale and only days before my buyer wanted to move in. I have had to appoint a new conveyancer and restart the process again. Home Legal Direct has refused to return my payment to them as 'a refund is no longer available to you as your cooling off period has expired'.
This indicates poor due diligence by HLD when appointing legal firms and also poor customer service in resolving serious client issues.
To summarise HLD invoiced me for £296.00 to appoint a legal firm and now take no responsibility or liability for doing this or the potential loss of my buyer due to delays caused by the legal firm stopping trading just days before the sale was due to go through?
9 de febrero de 2026
Opinión espontánea
Respuesta de Home Legal Direct
Hi Richard
We are sorry to hear that you were impacted by the unforeseen closure of PM Law. It is shocking that such a large firm could close so suddenly with no forewarning. However, the suggestion that we did not do our due diligence on the firm is simply untrue. We had been working with them successfully for nearly 10 years, and not even the SRA who regulate them or their own staff were aware of what was going to happen.
You are correct in that we are not offering refunds related to this as we are not at fault. We actively reached out to our clients with live cases assigned to PM Law to let them know what had happened and to place them with another firm within our network.
While we are sympathetic to the impact this has had on many clients, we are unable to refund everyone that has been affected.
Regards
The Home Legal Direct Team
Recommended
Very helpful service from Connor. Communication was quick and everything was clearly explained.
Recommended.
25 de febrero de 2026
Opinión espontánea
Respuesta de Home Legal Direct
Hi Joel
Thank you for taking the time to rate your experience with us five stars. We agree that Connor is great to talk to and is always happy to explain the process to our clients. He will really appreciate your feedback so we will make sure to share it with him.
All the best,
The Home Legal Direct Team
Connor was very helpful
Connor was very helpful, in getting things setup and a solicitor appointed.
27 de febrero de 2026
Opinión espontánea
Respuesta de Home Legal Direct
Hi Steven
Thanks for taking a moment to leave such fantastic feedback for Connor in our team. We agree, he's extremely helpful and delivers excellent service. He will be delighted with your feedback.
All the best,
The Home Legal Direct Team
Very early stages at present
Very early stages at present, all good so far, quick and responsive, were able to answer our initial questions immediately.Thank you. Charlotte.
26 de febrero de 2026
Opinión espontánea
Respuesta de Home Legal Direct
Hi Sallie
Thanks for taking the time to leave us such positive feedback. We agree, Charlotte is fantastic at what she does and delivers great service to our clients. We really appreciate the review and will share your kind words with her.
All the best
The Home Legal Direct Team
Warren was great from start to finish
Warren was great from start to finish. Very knowledgeable and put me at ease.
23 de febrero de 2026
Opinión espontánea
Respuesta de Home Legal Direct
Hi Meryl
Thank you for the fantastic feedback for Warren. We agree, he's super helpful and is great at what he does. He will be thrilled with your feedback so we will make sure to share it with him.
All the best,
The Home Legal Direct Team
Unfortunately
Unfortunately, I have had a very disappointing experience, particularly in my dealings with Michael (Coventry office) and another member of staff. I feel that my circumstances were not properly understood or considered.
Due to unexpected family financial difficulties, I had no choice but to withdraw from the property purchase. This was not a decision I took lightly. However, despite explaining my situation, I have been informed that the £756 I paid will not be refunded.
I am extremely upset and disappointed. Losing £756 under these circumstances has caused me further financial stress, especially as the transaction did not proceed. I believe there should be consideration and fairness where a client’s genuine financial hardship is involved.
I respectfully request that you review my case again and reconsider your decision regarding the refund. I would appreciate a written response addressing this complaint
as soon as possible.
26 de febrero de 2026
Opinión espontánea
Respuesta de Home Legal Direct
Hi Arman
You contacted us asking for a refund because you were not happy with the inconsistent information being provided by the estate agent regarding the property, therefore, you made the decision to withdraw from the purchase.
You also stated that you might look to proceed again in the future, but wanted a refund at the time. We confirmed that we could keep funds on account for up to 24 months from the date of instruction, but as your file was well outside of the cooling off period, no refund was due.
You then argued that this was unfair as you had received a refund from us in the past so you thought a refund should be due now. We did offer you a refund in 2025 as your request came within our 14 day cooling off period.
While we appreciate your frustration with this, Home Legal Direct is not at fault so we have no reason to deviate from our terms and conditions which clearly state that outside of the cooling off period, no refund is due.
Regards,
The Home Legal Direct Team
Better to find your own solicitors
Initially the service was good, explained the process, provided me quotes and found me a solicitor, one that I have used previously so was okay with that part.
Home legal direct guaranteed me the quote and that I wouldn't pay anymore then the quote (with the exception of a couple minor add ones) but I ended up paying about £400 more than what they guaranteed me.
I think it will be cheaper just researching and finding your own solicitor rather than using a this or any other broker. Quick enough to get a quote independently, and you'll be dealing directly with your own chosen solicitors.
1 de septiembre de 2025
Opinión espontánea
Respuesta de Home Legal Direct
Hi Osman
We are sorry to hear that you were not happy with the final statement provided. We are clear in our policy terms and conditions that if additional elements come up during the transaction which require additional work that falls outside of the scope of the original quote, that the firm can charge for these.
During your conversation with our team, you did ask if that was "everything", which the agent confirmed as everything you had disclosed to us was included on the quote. While we make our quotes as accurate as we can, unfortunately, much like yourself, we have no way of knowing what will be revealed when the contract pack is received and the conveyancer is able to assess the title and address any deficits that could put you at financial risk.
Regards,
The Home Legal Direct Team
Alfie was brilliant from start to…
Alfie was brilliant from start to finish, took the time to explain everything in detail, broke all the information down and kept me informed all through the process making sure to cover all the points, much appreciated for all the hard work
23 de febrero de 2026
Opinión espontánea
Respuesta de Home Legal Direct
Hi Mickel
Thank you for taking the time to rate your experience with us five stars. Alfie delivers excellent service to our clients and is always happy to help. He will really appreciate your feedback so we will make sure to pass it on to him.
All the best,
The Home Legal Direct Team
Respuesta de Home Legal Direct
Hi James
Thank you for rating your experience with us four stars! It really means a lot to our team to be recognised for all their hard work so we will make sure to share it with them.
All the best,
The Home Legal Direct Team
Second time we have used HLD
Second time we have used HLD, who are effective and efficient
24 de febrero de 2026
Opinión espontánea
Respuesta de Home Legal Direct
Hi Dawn
It's great to have you back and we really appreciate the five star rating. Our team does an excellent job and it really means a lot to them to get such positive feedback from our returning clients. Thank you.
All the best,
The Home Legal Direct Team
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