My engineer Lee, went above and beyond! Not only providing a top quality hassle and stress-free service but was lightning fast as well! A happy outgoing cheerful manner that would brighten up anyone's... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
Absolutely fantastic. The engineer not only kept me informed about his arrival time but he was a thorough professional. He explained things to me and serviced the boiler very well taking his time unli... Ver más
La empresa ha respondido
Highly discouraged! A GAS engineer visited my home and, without my knowledge, contacted the gas network to shut off supply. He flagged a POC without conducting a thorough check. His actions were both... Ver más
La empresa ha respondido
Job ref. 958500-1 Arrived on time. Fitter was polite and respectful of property. Work finished in good time. Didn’t do unnecessary work and gave good advice about preventative measures which we took... Ver más
La empresa ha respondido
Información sobre la empresa
- Servicio de instalación de gas
- Electricista
- Fontanero
- Ingeniero de gas
- Proveedor de calderas
- Servicio de prevención de incendios
Información proporcionada por diversas fuentes externas
WE DELIVER A helpline that can provide your customers with access to help when a home emergency occurs. We can apply our expertise in all types of home emergency situations and put your clients at ease. WE OPERATE A customer service centre 24 hours a day, 365 days a year, and maintain a network of qualified service engineers, we have also partnered with most manufacturers service engineers at reduced rates. This enables us to achieve a high ‘first time fix rate’ and reduces your claims exposures. OUR PROPOSITION Includes a ‘first notification of loss service’ through to ‘full claims management’. We believe that customer communication and claims resolution is one of the most important processes in the claims-resolution lifecycle. This philosophy is enhanced by gaining customer feedback and rating our service contractors accordingly. We will only use the best service contractors who are presentable, professional, have been trained to a high level and those who have been given consistent high ratings by our customer feedback. OUR CLAIMS PROCESS INVOLVES Capture of key data in the first call Claims Validation Routing to OEM or Sub Contractor Network Within Agreed SLA’S Keeping Communication Open With the Engineer and Customer Gaining Customer Feedback Validate Contractor Invoices Live Claims Tracking & Reporting OUR CLAIMS PROCESS IN A SNAPSHOT This approach has resulted in us investing in a live claims capture and tracking software. This technology has been designed in house after listening to customer feedback and trades people. It is available to tradespeople as an App which streamlines the claims process and assists our staff and tradespeople in delivering and excellent service by placing the customer at the heart of all of our services. OUR TARGET PARTNERS Our Target Partners Energy Providers Insurance Companies Off Gas Grid Suppliers Utility Companies OEM’S Housing Associations & Local Councils Resident Management Companies
Información de contacto
Queen Street 24, M2 5HX, Manchester, Reino Unido
- 03339962360
- info@homeresponse360.co.uk
- homeresponse360.co.uk
4,3
Excelente
1 mil opiniones
No consta que haya invitado a opinar recientemente
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Respuesta de HOME RESPONSE 360
Hi,
We are so grateful for your kind words. Thanks for sharing your review with us and the community.
Kind Regards,
Home Response 360
On time polite and efficient
28 de julio de 2023
Opinión espontánea
Respuesta de HOME RESPONSE 360
Hi,
We are so grateful for your kind words. Thanks for sharing your review with us and the community.
Kind Regards,
Home Response 360
Very efficient
My boiler service was brought forward as there was an engineer in the area. Brilliant service. Clean, tidy and friendly.
24 de julio de 2023
Opinión espontánea
Respuesta de HOME RESPONSE 360
Dear Adrienne,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.
Kind Regards,
Home Response 360
Charlie the engineer was great
Charlie the engineer was great, very polite and professional. Would recommend to anyone!
21 de julio de 2023
Opinión espontánea
Respuesta de HOME RESPONSE 360
Dear Tim,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts. We will make sure that Charlie's manager receives this feedback so that he gets the praise that he deserves.
Kind Regards,
Home Response 360
Respuesta de HOME RESPONSE 360
Hi,
We are so grateful for your kind words. Thanks for sharing your review with us and the community.
Kind Regards,
Home Response 360
Excellent service
Excellent service. My home boiler was serviced quickly and efficiently. The engineer doing the service was very friendly and knowledgeable and completed the service quickly and neatly.
18 de julio de 2023
Opinión espontánea
Respuesta de HOME RESPONSE 360
Dear,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.
Kind Regards,
Home Response 360
Very happy customer …
I am more than delighted with this company, arrived exactly when they said they would,very efficient workers, extremely polite, and considerate, highly recommended,
17 de julio de 2023
Opinión espontánea
Respuesta de HOME RESPONSE 360
Hi Diane,
We are so grateful for your kind words. Thanks for sharing your review with us and the community.
Kind Regards,
Home Response 360
The engineer was top class at his job…
The engineer was top class at his job and explained everything to me.
14 de julio de 2023
Opinión espontánea
Respuesta de HOME RESPONSE 360
Dear William,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.
Kind Regards,
Home Response 360
Good service!
16 de julio de 2023
Opinión espontánea
Respuesta de HOME RESPONSE 360
Hi,
We are so grateful for your kind words. Thanks for sharing your review with us and the community.
Kind Regards,
Home response 360
Professional And polite
17 de julio de 2023
Opinión espontánea
Respuesta de HOME RESPONSE 360
Hi,
We are so grateful for your kind words. Thanks for sharing your review with us and the community.
Kind Regards,
Home Response 360
Good service done on the boiler
Good service done on the boiler. Got a call 30 mins before engineer arrived. He was polite and tidy and got the service done as well as putting inhibitor in for me. I think his name was Alexander. Good job. Well done!
13 de julio de 2023
Opinión espontánea
Respuesta de HOME RESPONSE 360
Dear,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts. We will make sure that Alexander's manager receives this feedback so that he gets the praise that he deserves.
Kind Regards,
Home Response 360
Friendly and efficient engineer, quick, professional and efficient boiler service
received a call on the Wednesday to remind me the free service was due, engineer arrived on Thursday after calling me 1/2 hour in advance to say i was next, all completed in an efficient and professional way. A*
12 de julio de 2023
Opinión espontánea
Respuesta de HOME RESPONSE 360
Hi,
We are so grateful for your kind words. Thanks for sharing your review with us and the community.
Kind Regards,
Home Rescue 360
Excellent very polite and friendly service
On time very polite and friendly I'm very happy with the gentleman who serviced my boiler.
11 de julio de 2023
Opinión espontánea
Respuesta de HOME RESPONSE 360
Dear,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.
Kind Regards,
Home Response 360
His work was first class
10 de julio de 2023
Opinión espontánea
Respuesta de HOME RESPONSE 360
Hi,
We are so grateful for your kind words. Thanks for sharing your review with us and the community.
Kind Regards,
Home Response 360
Respuesta de HOME RESPONSE 360
Hi,
We are so grateful for your kind words. Thanks for sharing your review with us and the community.
Kind Regards,
Home Response 360
Gaurav pal is an excellent
Gaurav pal is an excellent, this a second time he visited my house, real gentleman, always very friendly/ pleasant and knows is jib very well ,I'll give him 5 star ⭐️
7 de julio de 2023
Opinión espontánea
Respuesta de HOME RESPONSE 360
Dear Arshad,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts. We will make sure that Gaurav's manager receives this feedback so that he gets the praise that he deserves.
Thanks for being a 247 Home Rescue customer.
Kind Regards,
Home rescue 360
Good friendly Service
Engineer was on time, polite and did a good service...
5 de julio de 2023
Opinión espontánea
Respuesta de HOME RESPONSE 360
Dear,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.
Thanks for being a 247 Home Rescue customer.
Kind Regards,
Home Response 360
Great experience
Great experience. Had to call a couple of times. Same engineer came out as he covers this area. Great guy finished the job and made sure everything was fine.
28 de junio de 2023
Opinión espontánea
Respuesta de HOME RESPONSE 360
Dear,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.
Thanks for being a 247 Home Rescue customer.
Kind Regards,
24/7 Home Rescue
Respuesta de HOME RESPONSE 360
Hi,
We are so grateful for your kind words. Thanks for sharing your review with us and the community.
Kind Regards,
24/7 Home Rescue
The engineer craig was very courteous…
The engineer craig was very courteous and professional and completed the service with a smile. Very happy with the service.
26 de junio de 2023
Opinión espontánea
Respuesta de HOME RESPONSE 360
Dear,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.
Thanks for being a 247 Home Rescue customer.
Kind Regards,
Home Rescue 360
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