Honeywell Opiniones 

It is a shame that Honeywell ruins their efforts in making quality products by having appalling customer service and quality control.

I bought a new wireless thermostat today. When I got it home, and despite the box being sealed, I found that the box had no backplate nor stand which it should have.

I rang the retailer who, rightly or wrongly, suggested I call Honeywell to request the parts as I didn't really want another 40 minute round trip to the shop.

Firstly, I struggled to find a customer service number and, when I did, its overly long automated options didn't cover my issue.

Eventually, I spoke to a man in their technical support section who clearly wasn't interested and said Honeywell couldn't help me. I asked him if there was a specific customer service number which he gave me - this ended up being the number for a completely different company.

Clearly, Honeywell doesn't feel it needs consumer sales.

To Connect to there wifi is really harder then anyone else call for help they are no help

De meest slechte app ooit. Verwarming gaat niet aan als ik binnen aangeven gebied ben, moet blijkbaar app openen of hoesje . Inloggegevens ondhoud die niet. Had ze opgeslagen spontaan uitgelogd log je met gegevens in zegt het dat niet klopt. Echt zwaar waardeloze app.

Bought a VisionPRO 8000 and now I have problems connecting VIA laptop PC 4 months later. I can't make changes to the device and when I look for customer service, the number for Resideo Customer Care at 1-855-733-5465 or via Chat do not work and there is no "CHAT" button to contact them. Very disappointed...do not buy this unit.

I bought a humidifier from Canadian tire(Honeywell)oct of 2020 and stop working by January 2021. I called them about repair or replace because it's under warranty(2yr). Representative told me because it's in Canada that's why it doesn't cover but she will do me a favor and send me a new humidifier within 10 to 14 days. That was in Feb 5th, I Called them today to follow up today( Feb 18th) she told me they have the product, they will send to me soon. When I asked her why it wasn't sent earlier, her reply was it was back order. When I asked her can you guarantee me within 10 to 14 days her reply was she can't guarantee the time. I asked her to send me an email saying that it will be coming within the time frame she told me , she doesn't have access to the email. I asked her if I could talk to a supervisor or someone with email access , she put me on hold after 20 minutes she told me no one was available.

This the company that made the turbos on the new infiniti VR30TT let me tell y'all folks this turbos are straight out trash. No liability at all. I don't know how Nissan was able to pull this off. You guys have very bad quality turbos. People stay away from this sucker's.

II could give this company a zero I would. They obviously could care less about customer service or tech support. I have a thermostat that seems to have internet connectivity issues. I need to remote reset it and if I was there to reset as they suggest I would not really need a remote thermostat. I have been on hold for over 30 minutes on 2 seperate occasions over the last 2 days. Your company needs help but of course no one wants to pay to hire any one anymore. I will definitely be shopping for another companies device. It is too bad because when your device works it is great but hope that you do not have a problem because you will not ever speak to anyone. And from other posts that is useless any way from the repsonses.

If I could give zero stars, I would. The thermostat keeps having issues from power issues, then WiFi, now the device won’t even let us connect to WiFi. It’s awful. Each and every time on hold trying to get through to support for no less than 2 hours before even talking to anyone. Awful.

Sinds jaren gebruik ik het Honeywell Evohome Systeem vrijwel probleemloos.
Echter juist nu in de koudste winter sinds decennia hebben ze 'gepland onderhoud' aan hun server...
Geen verbinding met je verwarmingssysteem!
Hoe krijgen ze het bedacht.

Fitted a Honeywell Lyric smart thermostat and really wish I hadn't. It does not connect to my wifi so really is just a door stop. There does not appear to be any customer service available, phone calls just hang. Im in the UK, so timing is important and there is no support here.

Absolute rubbish, a complete waste of time and money!

Just bought a new thermostat for $169 and was having a few questions about the wiring. Called and got India on the phone (shocking I know). After she (re-read) all the same stuff in the manual, she hung up on me. (First 25 minutes). Called back and she said she had to ask someone. 19 minutes later, the phone hangs up. Typical American company outsourcing their support and we pay for it with zero help.

If I could give zero stars, I would. We purchase four (4) light for the front of our home. We have three(3) at the garage doors and one (1) at the front door. These were auto-on at dusk. I sealed these to the brick walls and utilized the hardware that came with the lights. Almost immediately, the dusk-to-dawn feature on three(3) of the lights were inop. I luckily saved a box and Sam’s Club was nice enough to allow me to exchange them for four(4)more. Back out I go to install all four(4) light fixtures. Well, here I am. I must turn-on the power as of the two of the three by the garage, the dusk-to-dawn feature is inop. The one(1) at the front door is luckily still working. We have been here for many years and we’re forced to replace the much-needed exterior lights a few times now and the Honeywell fixtures were the shortest-lasting of all! The dusk-to-dawn feature is not a huge deal and we never had it before. It is now winter here in Ohio and inthe spring I will once again spend in excess of $150 and I will NOT purchase HONEYWELL light again! I would not advise anyone else to do so unless they store ALL of the boxes, receipt and hope the store is like SAM’S Club and allows you to exchange them or new ones in hope it was just the luck of the draw! I certainly do not expect the exterior lights to last forever but, a few months at best? AND! Who has time to register exterior lights.While you should, they are counting on the fact you will not save everything! Boxes, receipt, etc. and register a $28 item!

Worst product and worst customer service. We bought Honeywell RTH9585WF Smart color thermostat. Within month of installation, thermostat showed Sensor error. I tried to reach customer service via phone as well as online chat. I was waiting on phone line for 1.5 hr but not able to reach customer service. Same with online chat. NO body responded to my chat even after 1 hour.

I bought a ac unit from them. It worked about 4 months. They constantly gave me alot of lies and they do not accept their warranty. I don't know how they are still in business. Never buy a product from them!

Heater broke after 3 months occasional use. Not a cheap one either. There seems to be no way to activate a warranty claim. I tried online - obviously it's not Honeywell themselves - something called 'Helen of Troy!' Of course, Helen was responsible for bringing down the whole city/empire. Maybe this warranty company could be seen to bring down the entire group of companies it has conned into managing their warranties? Anyway - I digress - I filled in the details on email and pressed 'send email.' Nothing happened - not on Firefox, Safari, or Crome. Nice. Waste of our lives...

Marco was extremely helpful and knowledgeable. Was able to solve the issue with my online access to my thermostat. He is a valuable asset to your customer service.

After being on hold for an hour and 45 mins Honeywell disconnected the call...unbelievable.

Onze Honeywell T6 thermostaat is met geen mogelijkheid te koppelen aan de app.

Helaas wordt er door Honeywell niet op klachten ingegaan. Je wordt afgeserveerd met de opmerking dat je de stekker eruit moet trekken en weer terug in het stopcontact moet steken.

We wilden een slimme thermostaat om deze op afstand uit te kunnen lezen en bedienen maar dit werkt dus helaas niet. Ik heb spijt van deze dure aanschaf.

Tried to get tech support on both phone and chat, after 40 minutes I quit.
POOR SERVICE

It was the absolute worst experience. Spent hours and hours on the phone with Honeywell reps and never got the WiFi connected to my laptop, phone or iPad or any other device I own. In fact I had to reprogram the device as it changed the settings and it took over an hour on the phone with the rep to get it back to the original setting as it would only blow cold air. Never would I recommend this product.