Will not order from them again. Theyre waaaay too slow and their website is misleading! If you’re not in Ireland do not use the IE domain and make it clear where your location is so people don’t waste... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
The turnout rugs that I bought arrived this morning, which was perfect timing because I was just heading out to my horse. The light rain turnout rug is beautiful and looks great on my horse. I would... Ver más
After realising this website is not in Ireland, I began to panic if my order would arrive in time, however it arrived 10 days earlier than estimated (placed order Nov 28th arrived Dec 8th . Items rece... Ver más
Ok. Irish domain but not an Irish company so the cheapest delivery option was within the range advised but took about a week.The invoice didn’t have a returns docket even though footwear item so presu... Ver más
La empresa ha respondido
Información sobre la empresa
Información de contacto
Flemingstraße 22 , 36041, Fulda, Alemania
- +47 32 99 43 67
- customerservice@horze.ie
- horze.ie
3,7
Medio
883 opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 33% de las opiniones negativas
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La gente también ha visto
Great items and fast delivery
30 de enero de 2023
Item arrived quickly
Item arrived quickly. Very happy with it and with horze store.
30 de enero de 2023
Clear and comprehensive website and…
Clear and comprehensive website and catalogue. Fast delivery and nominal charges.
A little more clarity regarding sizing would have helped me - I'm not a horsey person.
Thanks
30 de enero de 2023
Dog coatThe delivery was quick and the product…
The delivery was quick and the product is good quantity but it’s a ridiculous size, this little coat was for my chihuahua who is 25cm long but the coat is much longer and far too wide, it’s wide enough to fit a pug, any dog that’s only 25cm long will be a toy breed ,
24 de enero de 2023
Respuesta de horze.ie
Dear Customer
Thank you for your review.
We are very sorry you are unhappy with the coat. We will forward your feedback to the supplier so they can check on the size chart. You can of course return the coat for free for a full refund by registering the return on www.horze.ie/findorder.
Your Horze Customer Service Team
Perfect service
23 de enero de 2023
Ordered 20th of November arrived 13th…
Ordered 20th of November arrived 13th of January! Order was Christmas presents so very disappointed!
14 de enero de 2023
Respuesta de horze.ie
Dear customer, thank you for your feedback.
We are sorry that you received the goods so late, this we regret very much. Unfortunately, several of our suppliers had delivery problems before Christmas, your order was also affected. Therefore, we offered you an exchange or cancellation of the affected product before Christmas. We apologize for the inconvenience caused to you and would be happy to welcome you back in our store soon.
Bought own brand Horze jodhpurs and…
Bought own brand Horze jodhpurs and they are perfect for winter riding, Good strong quality cotton and nice seat, legs gripping sections.
12 de enero de 2023
I ordered winter horse riding boots and…
I ordered winter horse riding boots and they are really nice.
12 de enero de 2023
Its sound,it fits well.
11 de enero de 2023
First item didn't fit .my own fault…
First item didn't fit .my own fault ..Great return service and had right size back in no time.
8 de diciembre de 2022
Took forever to arrive
Took forever to arrive, over a month and unfortunately items are poor quality when previous products have been good.
3 de enero de 2023
Respuesta de horze.ie
Good evening Vikki,
We thank you for your comment, which is very important to us.
We are sorry that you have been affected by delivery difficulties from our partner. This is not our standard and we are happy to take advantage of your feedback to review our processes.
We wish you a pleasant evening.
Late santa
Order was reciced on 25th of november was told a delivery date of dec 14, recieved no email to indicate late delivery, when i enquired about order was told new delivery date of dec 28th, as this was a christmas present order must be returned. Cant understand how it could take so long.
18 de diciembre de 2022
Respuesta de horze.ie
Dear Niall,
Thank you for your feedback, which is very important to us.
We are sorry that the delivery of your package took longer than expected. This is not our standard and we are happy to use your feedback to review our processes, including with the manufacturer.
We apologize for the inconvenience and hope to convince you of the quality of our service again with your next order.
Very quick delivery!
23 de diciembre de 2022
it was so quick getting to ireland
it was so quick getting to ireland! 3 days is all it took. Great value too on sale items
23 de diciembre de 2022
Good Very goog
22 de diciembre de 2022
Great service and quick delivery
21 de diciembre de 2022
Pros and cons
Pros:
Arrived on time.
Socks were grand.
Cons:
The chaps weren’t great quality :( the zipper is sticky and had to use and the button wont close. Its a Christmas present for my little sister.
20 de diciembre de 2022
Respuesta de horze.ie
Hello Helen,
thanks a lot for your feedback. This is really important to us.
We are sorry to hear that the chaps are not as expected. Please send a photo of the claim to customerservice@horze.ie. We are more than happy to help and find a solution for you.
Have a lovely day,
Your Horze Team
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