Hostminded Opiniones 

63
TrustScore: 4 sobre 5

3,9

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Working with Hostminded for many years now and I could not be happier. Their team is just amazing, they are super organised, very reliable and always have a solution for any situation that might ari... Ver más

Valorada con 2 estrellas sobre 5

Not all good - please mind when you book them they do not meet the guest personally to "vet" and greet them face to face - they use key drop boxes, despite this being one of their value adds (at lea... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

We used HostMinded's services while we went on vacation. It was the first time we rented our apartment on Airbnb, and HostMinded took care of everything from booking management, to welcoming gue... Ver más

Valorada con 5 estrellas sobre 5

Super god kommunikation med Sorin og Rebeka. De er begge utrolig service minded og gør deres bedste for at imødekomme mig som udlejer. Det har været meget let at udleje min lejlighed igenn... Ver más

Información sobre la empresa

  1. Alquiler de vacaciones

Escrito por la empresa

Airbnb management, hospitality and cleaning services for like-minded hosts in Copenhagen


Información de contacto

3,9

Muy bueno

TrustScore: 4 sobre 5

63 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 100% de las opiniones negativas

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3,9

Todas las opiniones

(63)

3 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

God service!

Teamet er flinke, profesionelle, hjælpsomme og hurtige til at respondere.

9 de octubre de 2019
Opinión espontánea
Valorada con 2 estrellas sobre 5

Hostminded were good until the end of…

Hostminded were good until the end of my renting period, and except that they were expensive. They didn’t tell me anything about how and when I was going to get my keys. Even if I told them a few days in advance, the appartment wasn’t cleaned neither emptied from their sheets etc.
A few things had broken without them informing me about it, and at last they didn’t water my plants as I had asked them to.
Not happy with them, won’t use them again.

9 de octubre de 2019
Opinión espontánea
Logotipo de Hostminded

Respuesta de Hostminded

Dear Hugo,

Thank you for taking the time to write a review. We are glad to hear that your experience using our services was mostly positive. However, we are truly sorry that you had a negative experience towards the end of our collaboration. Being transparent in our communication is a core value for us as it is a top priority to make homeowners feel the highest possible level of trust and security during a collaboration.

We always inform homeowners about how to get back their keys and give multiple options for retrieving them at the end of each collaboration. Likewise, we always give the opportunity to book a cleaning after the final check-out. Overall, taking excellent care of our customer's home is core to our service and we are sorry that you had this experience. Once again, thank you for your feedback, it is highly valued.

KInd regards
Hostminded Team

Valorada con 2 estrellas sobre 5

Not all good

Not all good - please mind when you book them they do not meet the guest personally to "vet" and greet them face to face - they use key drop boxes, despite this being one of their value adds (at least for me). The contract gives them optionality between meeting the guests in person or making a key available at a drop-off point, however, in reality, they have not met with one of my guests.

In addition, cleaning is not that good.

9 de octubre de 2019
Opinión espontánea
Logotipo de Hostminded

Respuesta de Hostminded

Dear Martin,

We would like to thank you for sharing your feedback, as we are always open to ways of providing the best service for our hosts and guests. We are truly sorry that we have not managed to provide the value add you rightfully expected from us.

We frequently welcome guests in-person, depending on the context of the booking (how late are the guests arriving, what transportation are they using, how tech savvy they are, etc). We have on numerous occasions found out that guests actually prefer a self check-in option, because of the flexibility it offers. All of the 3 bookings we have managed on your behalf were reviewed 5 stars with compliments on outstanding hospitality and cleanliness. We screen & vet guests at each booking behind the scenes and we always understand if there is a potential risk to a particular booking.

A high cleaning standard is core to our service and the number one internal priority at all times. We would like to hear more about what you think went wrong for you. Our Client Success Manager will contact you on your email to get more information.

To conclude, we would like to offer a sincere apology we did not manage to rise to your expectations this time and assure you we will take your feedback seriously in the development of our services.

Kind regards,
Hostminded Team

Valorada con 5 estrellas sobre 5

Absolut fantastisk

Absolut fantastisk, Omhyggelig service over for gæsterne. Har brugt Hostminded i over et år nu og kun haft fine anmendelser. De er meget fleksible go får det hele til at gå op.
Ove Schroll

12 de julio de 2019
Opinión espontánea
Valorada con 3 estrellas sobre 5

a 50/50 experience.

We tried them a few time - 50% of the times things went fine- 50% of the times cleaning was lacking or had not yet been carried out when we returned. Sadly we terminated our collaboration after an indecent where there was some damage and items missing from our apartment, and we did not feel that Hostminded handled the followup very well. We felt that we got met with an attitude of it being our own fault, and Hosminded seemed more concerned with servicing the guests, than with us the owners. Furthermore, special circumstances (that we had not been informed off) turned out to apply to using the included insurance. That particular renting ended us costing us money, and we no longer feel comfortable leaving our home in the care of Hostminded. Tip: be very specific and clear in your expectations to them, otherwise you might end up disappointed.

23 de abril de 2019
Opinión espontánea
Logotipo de Hostminded

Respuesta de Hostminded

Dear Anders,

Thank you very much for taking the time to review your experience with our services. We are of course sad that you have decided to end the collaboration with us. We always strive to offer the highest standard for our customers and their homes.

We have looked into the specifics you have mentioned and we think we have not managed to align each other on expectations. This rarely happens, as we try to be upfront with what we do and how we do it. Sometimes this is not enough, but we continuously learn and adapt based on the feedback we get.

In regards to the cleaning, we have always delivered a high-quality service to your home. You have described our cleaning as “wonderful” on some occasions as well. We can only assume you are referring to that one time when you got back home and our colleague was still cleaning before your arrival. We think it would be worthwhile to mention that you never got back to us when we asked for your return details. We apologised for the inconvenience then at the time and we find it slightly unfair to say that cleaning was "lacking” or imply it was carried out only half of the times.

In relation to your last booking, it was never our intention “to meet you with an attitude”, but merely to act as a mediator between you and your guests. Although we strongly advised you to remove items you do not want guests to use, you seem to not agree and still hold us responsible for missing items. Additionally, you have only pointed out issues about 1 week after you have returned home. At your express request, we have gotten involved and tried to find a good solution for everyone, but you were still not happy about the outcome. We think our role is to mediate if disputes arise and that is what we have done.

We are once again sorry we didn’t manage to provide a 5-star experience as we wish to do for all our customers. We have heard your feedback and will consider it towards improving our services in the future.

Valorada con 5 estrellas sobre 5

Jeg er meget glad for Hostminded

Jeg er meget glad for Hostminded. De har tjek på udlejning af lejligheden på Airbnb. De er venlige. e har tjek på deres logistik. Og de er kompetente. Jeg oplevede dem agere ift. en urimelig gæst. Og de klarede det fremragende.

Jeg vil anbefale dem over de andre Airbnb management firmaer i København. Og jeg har selv anbefalet dem til mine personlige venner.

7 de marzo de 2019
Opinión espontánea
Valorada con 5 estrellas sobre 5

Meget professionel håndtering af…

Meget professionel håndtering af lejlighed, gæster og os. Vi fik hurtigt tillid til hostminded fordi de tog os meget med i overvejelserne i starten. Lejligheden har stået pænt hele vejen igennem, og gæsterne har givet gode anmeldelser.

2 de octubre de 2018
Opinión espontánea
Valorada con 5 estrellas sobre 5

Meget tilfreds!!

Meget tilfreds med udlejningen de har gjort imens vi var været ude at rejse! Professionelt og god opfølgning. En relativt lille virksomhed der gør meget for at tilfredsstille både værterne og deres AirBnB-gæster.

13 de septiembre de 2018
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great company!

I have had a great experience with using Hostminded. They have been good at getting customers to my apartment and the communication witt them has been smooth. So I can highly recommend them.

14 de agosto de 2018
Opinión espontánea
Valorada con 5 estrellas sobre 5

Super god kommunikation med Sorin og…

Super god kommunikation med Sorin og Rebeka.

De er begge utrolig service minded og gør deres bedste for at imødekomme mig som udlejer.

Det har været meget let at udleje min lejlighed igennem HostMinded, og jeg har været meget tilfreds med hele forløbet !

Vil klart anbefale det til andre ***** 5 Big stars from me

/Frederik F

7 de agosto de 2018
Opinión espontánea
Valorada con 5 estrellas sobre 5

Extremely high and focused service level

The management and service level of HostMinded was just excellent! From the first encounter, the company acted very professionally and to the point - even being proactive, helpful and giving very good advice.

I can strongly recommend HostMinded to anyone - must be the best service provider in the market.

12 de julio de 2018
Opinión espontánea
Valorada con 5 estrellas sobre 5

Best hosting service we have tried in…

Best hosting service we have tried in Copenhagen. De var virkelig gode til at sørge for gæsterne fik information og svar både før og under opholdene. Det var rigtigt rart at vi ikke skulle bekymre os om det, imens vi var ude og rejse.

19 de junio de 2018
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fantastic Airbnb management team

i have been partnering with them for over 4 Airbnb rentals now and no regrets.. Fantastic team and service mindedness and most importantly flexible enough to ensure my guests requests are all accommodated.

29 de mayo de 2018
Opinión espontánea
Valorada con 5 estrellas sobre 5

Gør din udlejning til en leg!

Jeg skylder uendeligt stor tak til de passionerede og talentfulde mennesker bag HostMinded for at have hjulpet mig med at udleje min lejlighed i nu snart et år, når jeg selv er ude. De har klaret alting for mig; fra opsætning af boligprofil, booking og kommunikation med gæster, nøgleoverlevering og introduktion, til rengøringen før- og efter hver gæst. Alting er gledet problemfrit uden at jeg selv har rørt en finger, og jeg har tjent mere end jeg turde drømme om! Jeg er imponeret over den professionelle men samtidig varme tone, som HostMinded anvender; både overfor mig og mine gæster, og samtlige gæster har været overordentligt tilfredse hele vejen igennem, samtidig med at jeg har følt mig tryg ved at mit hjem bliver passet ordentligt på.
Jeg kan slet ikke anbefale HostMinded varmt nok!

28 de mayo de 2018
Opinión espontánea

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