Hotgolf Opiniones 

I purchased a PK golf bag which developed a fault after a few months of use, I contacted the customer service team and was very impressed by their response. Contact at every step with reassurance that they would ensure I was looked after. Their speed of reaction when it looked like I would have to buy a new bag was outstanding, they arranged for a bag to arrive by special delivery within 24 hours.
Special mention must go to Jess who looked after the situation perfectly. Thank you.

I purchased a push golf trolly from Hotgolf and over a few weeks it became clear it was faulty. Obviously a manufacturer fault and not Hotgolfs. I contacted Hotgplf’s customer service team and they immediately owned the issue and kept me updated with all communication back and forth with Motocaddy. I’ve now had my replacement trolly and am very pleased with it. The customer service I have received has been excellent. They’ve been nothing but friendly and answered any emails quickly. I cannot recommend Hotgolf enough. I will continue to use them for purchases going forward.

I updated as Hotgolf did eventually get this sorted for me. Although I missed out using them at 2 tournaments due to the long wait but we got there in the end. Not really how customers spending so much money should feel but it is what it is!!

Another order and another issue. This time over £1000 order of Irons which i spec'd at min D1 - max D2 and they all come in at D0! I also wanted the lie flat and it is standard. What's the point of custom build if you are going to ignore what is wanted?
Its not like it's difficult to put some tip weights in at build for the inflated cost of modern clubs.

Slow delivery, failed to tell me the club wasn't in stock when I ordered. It took 12 days to arrive when they offered a 24hr service which I took up! They use DPD and a PIN system that meant I had to take a day off work to get the parcel delivered. I will not use this company again!

I ordered a new set of Ping irons, best price by some distance, spoke to very helpful staff and clubs delivered within the week. Used Hotgolf on numerous occasions always with great customer service.

Ordered a golf bag and there was a problem with the courier through no fault of the seller. Called in and the lady was extremely helpful and send a more expensive bag out on next day delivery at no extra cost. Brilliant service. Couldn't ask for more Buy with confidence.

Bought a new set of Callaway Rogue ST Max Irons in 4-PW. would have gone with American Golf but Hotgolf was the same price and had the option to pay 3 monthly instalments with Klarna, which is more convenient for me so swayed my decision. I tell you what though Hotgolf's 24HR delivery is no joke. it was actually pretty much bang on 23 hours after i clicked pay that they then showed up at my door with DPD. Packaged very compactly and securely too. Genuinely cannot find anything to fault these guys on - maybe just the fact that they don't have any jobs going??!!

Great Business, I buy all my clubs and golf clothing here - super knowledgeable staff, great setup for custom fittings and genuinely the best prices!

I purchased a pair of FJ shoes. Unfortunately they were faulty after I had worn them for a few rounds. The team at Hotgolf made sure the process of returning the shoes to FJ and getting a new pair was as simple as it could be.

Thanks again to Callum and Jess, superb customer service.

I will continue to use Hotgolf knowing if there is a problem they will sort it out.

Hotgolf as promised price matched a competitor so I ordered and paid for the Golf bag on the telephone at 2:30pm.
I received via DPD my bag well packaged the next day at 9:00am !!
Dealt with a few times and always First Rate golf merchant.

Pre ordered a Bettinardi Antidote putter from Hotgolf that was delivered the next day after coming into stock on website. Excellent service. Ordered lots of stuff from these guys on Ebay, sometimes things take a day longer than expected but If you shop at best price something has to give now and then.

Best price on New Balance shoes and arrived in 2 days.

I've used Hotgolf a few times before and have always found them very good. When my latest purchase (Ping driver) went on a DPD-sponsored tour of the Midlands, Jess at Hotgolf was great. She recalled the item, and was very helpful in sorting out a replacement. She even threw in a couple of sleeves of balls for the hassle. Would definitely recommend and will certainly use again.

Best price Ping cart bag I could find on line. The bag was with me within 24 hours of ordering, superb service with a good DPD courier service. Well packaged and arrived safely, will definitely be using them again.

I would like to thank Callum for his outstanding customer service.
Had a slight problem which was sorted way beyond what you would normally expect nowadays.
Will use this store again.

I really wish I'd read the reviews before ordering anything with this company. Two items ordered both faulty. I'm waiting still for the refund for both items. It's now been delivered five weeks since I ordered and three weeks since I told them about the problem I still haven't received a refund and I spent over £1500 with this company. I've returned the items I feel extremely disappointed. I would advise you to avoid this company. If I don't receive a refund soon, I'm going to have to go through trading standards. What a nightmare.

Happy to say Hot Golf have been in touch and have refunded my money for the lost delivery and have also forwarded a gift for the inconvenience. My faith restored

I can't fault the customer service! I placed an oder which was despatched very quickly, but unfortunately I hadn't filled in the address properly, so Royal Mail couldn't deliver it. I called Customer Services who dealt with the issue straight away (even though it was just before Christmas) and I was able to get my parcel ready for Christmas.

After not receiving my discount,customer service rang and refunded the money straight away.
Great customer service and delivery was spot on too

A Truly wonderful company to deal with I’ve purchased many different quality items on line through EBay and directly in store as I’m only 5 miles away.

Customer service is exemplary and nothing less than 100 percent.

Having recently had a Gore-Tex golf shoe let water/moisture in they encouraged me to return them and they advised they would send them to the manufacturer (I was happy to just keep and use in the dry months but I think it was Matt who said definitely bring them back- which I did.

3 days later £155 refunded.

Incredible customer service and Jonathan politely emailed and left a voicemail to confirm exactly that.

I could not fault Hot Golf in any way
Prices and products in my experience are truly first class.

The different members of staff who work in the store are fabulous.

Well done and thank you

A big 5 ⭐️⭐️⭐️⭐️⭐️’s from me :)