Ordered 2 golf clubsnand a trolley on 20th May 2026. Golf clubs arrived fine but no golf trolley. Repeated emails met with no reply but eventually for someone over the phone. They explained that the... Ver más
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Consulta las opiniones de los clientes
I’m returning to golf having had a long break from the game. I needed to get kitted out and needed some help. I was recommended by a friend to the guys at Hotgolf. I was given much needed advice on th... Ver más
Like others I was a bit put off by the reviews I read here so placed my order slightly nervously on Thursday afternoon. My item arrived on Saturday morning as described. Ok, the communication could h... Ver más
Pre ordered a Bettinardi Antidote putter from Hotgolf that was delivered the next day after coming into stock on website. Excellent service. Ordered lots of stuff from these guys on Ebay, sometimes th... Ver más
Información sobre la empresa
Información proporcionada por diversas fuentes externas
One of the UK's leading Golf retailers offering a huge range of golf products from the biggest brands. We promise to offer the best UK prices and price match guarantee!
Información de contacto
7, CHESHIRE OAKS TRADE PARK, Stanney Mill Ln, CH2 4JZ, Ellesmere Port , Reino Unido
- 0151 356 3254
- sales@hotgolf.co.uk
- hotgolf.co.uk
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No ha contestado las opiniones negativas
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Excellent company with great customer…
Excellent company with great customer service. Had a faulty item and Hotgolf very quickly agreed to replace. Will definitely recommend and use them again in the knowledge that if you have any issues they will resolve
Fantastic service
I bought a Callaway Fairway carry bag at a good price from Hotgolf and it arrived the next day. I couldn't locate the rain hood so I emailed Hotgolf. They had a look at a bag in their stock and advised that the hood was concealed behind a sheet of cardboard in the main pocket. Great service and will not hesitate to use them again.
I ordered a Sky Caddie and not even 24…
I ordered a Sky Caddie and not even 24 hrs later the product arrived, unfortunately no all was received because of natural cause, I contacted Hot Golf and they put things right in the space of 24hrs , great service always will recommend and use
Excellent customer service
Excellent customer service. Will continue to use this excellent company for all my golf gear.
Good price and free trolley bag
Good price and free trolley bag. Unfortunately the bag did not arrive with the trolley, but very good customer service and the bag arrived a couple of days later with no fuss and an apology.
Just received champions choice Scotty…
Just received champions choice Scotty Cameron putter I just hope it’s the real deal. Wouldn’t rush back to you to purchase again due to lack of communication
Excellent customer service
Excellent customer service
Battery failed under warranty
Back up and running within days
No hassle
Well done HOTGOLF and BEN SAYERS
Great customer service as…
Great customer service as always,responsive, price matched, kept me informed and got back to me the following day as promised.
There are loads of golf sites to choose from, Hotgolf is definitely one to have on your list.
Happy with the service that was…
Happy with the service that was provided, also happy with regular updates from the courier where my parcel was , and happy that it came within the time frame it was given, happy with Hotgolf service and the quality of the product
Excellent, Responsive Customer Service
I recently ordered 4 boxes of TP5x balls from HotGolf. When the package arrived, thanks to the ineptitude Royal Mail I only had 1 boxes inside of a package that had clearly been opened.
Before getting on the phone to berate RM I called HotGolf and spoke with Caine who was brilliant.
Having listened to my concerns Caine asked me to provide an image of the parcel and later on I also provided a video of the Ring camera picking up the RM delivery. Straight away Caine confirmed that HotGolf would send me the 3 missing boxes and chase the complaint with RM themselves.
Brilliant customer services and a fast response.
Well done
How a business sorts out problems…
How a business sorts out problems (which can happen to anyone) says a lot - especially if remote/on-line.
Couldn't have done more to sort out an issue with club under warranty so cheers.
Great company
I have dealt with 'Hotgolf' several times now and always found them extremely helpful. The prices and the products they sell are excellent.
Highly recommended.
Thanks to all and a special mention to Caine.
Its the Customer Service, not just the price !!!
I recently had a putter bought for me as a gift and it wasn't the model I wanted. I contacted Hotgolf and was provided with the best customer service support I could have wanted from Caine. The putter was exchanged without any problems and was kept informed of the status from start to finish.
The prices at Hotgolf are always great and with the customer service support why shop anywhere else ?
Bought 3 pairs of shoes delivered 2
Bought 3 pairs of shoes delivered 2 , had to ask for the refund on the pair not delivered
THEN returned the other 2 pairs because they did not refund full money on pair not received
THEY said the boxes where empty and did not refund the money
Excellent customer service only do Hotgolf provide quality…
Not only do Hotgolf provide quality items at the best prices their customer service is excellent. I've had two occasions to contact them over the last year with a query on an order and their service team were first rate. Prompt friendly service but really did put customer first. I can't recommend highly enough.
First time customer
First time customer. Ordered Ping grapheme jacket. Great price, excellent delivery. Very pleased
Unbelievable customer service
Unbelievable customer service. I made the rookie mistake of sending the wrong items to HotGolf and Caine couldn't have been more helpful when I contacted them to let them know about this mistake. He made sure to keep an eye out for my items and did me a massive favour by sending them back to me free of charge. I've ordered from HotGolf many times in the past and honestly can't recommend them enough! Thank you Caine, saved me a fortune and I'll definitely be back in the near future!
Order unable to be fulfilled but helpful follow up
First time user of this site and placed an order on 12th of the month. I chased this order on 17th and was told my product was out of stock. I subsequently got a timely follow up explanation, together with a gift from the team. It seems the issue was outside their control.
Not able to give full stars as original order not fulfilled, but grateful all the same.
Speed of delivery
Speed of delivery , very pleasant staff and faulty item replaced with speed .
Faulty shoes resolved quickly
Had to return a faulty pair of golf shoes and after a couple of emails back and forth a full refund was made.
Good customer service and prompt responses.
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