Hotgolf Opiniones 

Have been customer for years but relatability has fallen to very questionable levels. After Brexit delivery to continental Europe became bothersome but now it has become completely unreliable. Golf trousers ordered 7 December still not shipped at 4 Jan. No respons on email when inquiring for delivery terms. £82 gone? May upgrade review upon reply and delivery

I seem to have fallen into the same trap as many other customers, should have checked the reviews before ordering really. I ordered a Ping Hoofer bag on Boxing Day as they were offering an extra 10% off and the bag was listed as in stock. I received my confirmation email from DPD to say they were expecting my item. Obviously I didn’t expect this to be shipped until the 27th but by the 29th the tracking information had not been updated. I initially emailed Hotgolf to ask what was happening to which I have still not received a reply. I rang them to be told that there had been a problem with their system and the bag was not in stock. I will now not receive it until after the new year as they have had to order it from Ping. All of this could have been avoided with better communication from Hotgolf. They have said they will send a free gift with the bag as a gesture of goodwill. Review May be upgraded if the bag arrives when it is now supposed to.

Excellent customer service would definitely recommend this company

I made an online order for a wedge. The website claimed they had 4 in stock ready to dispatch. Complete nonsense. If you read through the critical reviews you will see that Hotgolf have disappointed other people making claims on stock availability and delivery times. They did respond to my complaint and did issue a refund so I have adjusted their rating from 1 to 2 stars. I bought the club for a little bit more from another online site - it came in 2 days as promised.

Great customer service from Carl and Darren. Sorted a great deal out with no messing about, straight to the point and delivered in less than 24 hrs. Will definitely use again and would thoroughly recommend.

Super customer service, excellent prices too. First port of call now for my golfing equipment

Customer service stripes for me are earned when things go wrong, i.e. after sale. My rangefinder developed a fault. I emailed Hot Golf and Jess came back in very short order to help. She arranged for return of the faulty item for inspection & a replacement from Bushnell under warranty. Always polite, Jess was quick to respond, clear and friendly, a true pleasure to speak with. Organised 24hrs recorded post both ways too.
I'll be buying again from Hot Golf, that's for sure! Perfect example of how to look after your customers. Thank you Jess! *****

Wow, what great customer service! had a problem with a golf umbrella, which was listened to and resolved very quickly. Returns label sent and a replacement received quickly with no fuss. Excellent will definitely use them again.

I purchased Ecco golf shoes in June 2022 and they were waterproof guaranteed for 2 years. However, my shoes started to leak so I called Hot Golf. Hot Golf were very efficient and got my claim sorted out with the Ecco with 2 weeks i.e. Ecco reviewed my claim & agreed to send me a new pair of Ecco golf shoes. Excellent service and I would highly recommend Hot Golf. I would definitely use Hot Golf for any further purchases.
Sodesh

Amazing customer service - helpful advice pre-order and a straightforward exchange when I changed my mind. Easy to get through on the phone and direct to someone who can help. Fast delivery and very competitive pricing. What's not to like!

The customer service at Hotgolf is second to none. I had to ask for a replacement pair of golf shoes due to a defect on the original pair. Was looked after and the issue dealt with very promptly and professionally. Best in the business in my opinion.

Was searching for a replacement wheel for my old golf trolley, nothing available. Contacted a few other companies but no luck. Contacted HotGolf and they managed to speak to the manufacturers who located a similar wheel. This was sent to me via HotGolf at no cost to me and turned out to be ideal. Fantastic customer service which saved me buying a new trolley. Many thanks HotGolf

This shop has been very fantastic when dealing with my driver shaft replacement under warranty. So trusty, quick and accurate. I would like to shop again at Hotgolf later on. Truly my recommendation on this shop!

From start of order to the end of my order was updated with my custom irons ping G-430 staff over the phone and email was excellent could not fault them at all and very helpful would use again and recommend others to use top job hotgolf keep up the good work 👍🏽

Brilliant in everyway.

The customer service from this business is quite exceptional in everyway - helpful , informative , responsive , quick and friendly .
Many thanks to everyone involved in supplying my new Mizuno clubs - great job.

Kasia at Holtgolf customer service recently helped us with a warranty replacement for waterproof trousers that had developed a manufacturer fault. She was very helpful overall, and also quickly despatched the replacement. Thanks again Kasia.

I feel companies should be judged on how they perform when things go wrong and I cannot praise hotgolf or most accurate Michelle from hot golf for her amazing customer service!

Ordered a bag which was faulty and then had issues getting this returned, that being said this is when Michelle stepped in. She couldn’t have done anymore for me other than drop my replacement bag off herself.

After my initial issue I would have been hesitant to shop with hotgolf again but after Michelle’s 5* service I won’t go anywhere else. Thank you Michelle

The team at Hotgolf are the best around. Always happy to help and assist you with anything you need. The service and prices can not be matched. Used them on many occasions and I won’t go anywhere else 👍🏽

Ordered a ping g410 driver 12 degrees.
Waited days it never arrived,After several calls they said it went missing and I had been sent an email. I had not received notification.
Anyway they said I could get a refund or a replacement, I said a replacement with the same shaft, they sent one out with a different shaft. Not good at all.

So much stock to choose from. Top of the range equipment to budget gear, which still offers great quality.
I have to say the staff are very helpful and friendly.