I had a problem with the fire that I ordered and this was dealt with by Lee extremely speedily and satisfactorily. Unfortunately this resulted in a further issue and this time was dealt with by Jake,... Ver más
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Consulta las opiniones de los clientes
I'm more than pleased with my purchase of a black Burley Cottesmore Fire Basket. I'd looked everywhere for this style of electric fire and no luck until I found HotPrice via "Handyman" shop's Glen,... Ver más
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Very unhelpful customer service team when I made an enquiry to see if a fire could be delivered to an alternative address. Simply no, no, no even when I offered up an alternative workaround.... Ver más
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Thank You All At The Heat Depot! Our experience buying our Flametec Alto Electric Stove from you was a real pleasure We visited a few showrooms prior to yourselves and nobody came close on you... Ver más
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Información sobre la empresa
Escrito por la empresa
The HotPrice team has benefited with over thirty years combined experience in all aspects of the fireplace industry including sales, manufacturing and installation. This website was established in 2006 and has evolved into one of the UK's leading online companies selling top brand fires, fireplaces and stoves at discounted prices. Our expertise and strong relationships with fires and fireplace manufacturers allows us to provide top quality products at unbelievably low prices whilst giving the customer the level of service exceeding what they would expect from a high street store. Our Mission: To offer a level of customer service that is unsurpassed in the online shopping community To offer the UK's widest selection of leading brand fires & fireplaces available online To offer customers a real alternative to shopping on the high street without compromising on quality and service To offer customers huge savings off typical high street prices To offer a web site with informative product descriptions and clear, quality images for each product To offer honest, friendly and impartial advice Last but not least, we really value your custom. We work on a very simple business principle, if we can deliver products and services that totally delight you then you’ll tell other people about us and you’ll probably come and buy from us again.
Información de contacto
Harpoon House, Sharp Street, Middleton, M24 1AD, Manchester, Reino Unido
- 0161 822 8484
- sales@hotprice.co.uk
- hotprice.co.uk
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Ha contestado el 100% de las opiniones negativas
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Fire advertised as in stock on a 1-3…
Fire advertised as in stock on a 1-3 day delivery paid £449 to then be told 7-14 days contacted after 8 days for update to be told over 6 weeks wait from original purchase date!
Shocking
Showroom to install A+++
From going into the showroom where Kirsty and Ben were very helpful ,not pushy at all, very informative and polite, choosing our install and date of install the process was seamless. On day of install the installers were again polite , friendly courteous and professional. Very happy with the work carried out and the end result.
Excellent service from start to finish.
Excellent service from start to finish.
Fantastic customer service.
Extremely quick delivery.
Very nice product.
Would give more stars if I could, 100% Recommend.
GAZCO LOFT FIRE from HEAT DEPOT
EXCELLENT SERVICE FROM SALES THRU TO INSTALATION,
INSTALATION ENGINEERS WERE FREINDLY ,POLITE AND OBLIGING
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Great service and prices
Great service and prices. I've had three fires from hotprice and am always delighted with their service and professionalism.
new electric fire
I had not heard of Hotprice till I started to look for a new electric fire but no worries a phone call a bit of advice our new fire up and running with no problems whatsoever
efficient
efficient, very helpful, explained my concerns well, a great doc
Very prompt delivery
Very prompt delivery. I had to return product due to our measurement error. Hotprice were very helpful in facilitating this.
Great service from start to finish.
Great service from placing my order to delivery. I would definitely recommend this company.
Front panel a bit disappointing.
Fire turned up in good time and with all items included. It’s also working well.
However, it wasn’t clear in the product description that the Art Deco front panel had to be removed whenever fire is in use revealing a plain old electric box: it looked like a grill with holes on photos but is actually a solid piece.
Very helpful and purchase arrived on…
Very helpful and purchase arrived on time

Respuesta de HotPrice.co.uk
Fantastic service brilliant price and…
Fantastic service brilliant price and will recommend.

Respuesta de HotPrice.co.uk
Electric fire, a warm feeling
Your service and product were fantastic, having the switches at the side of the fire instead of under the canopy is brilliant for somebody who is not so good on their feet. After I placed the order with you I found another company who were £20.00 cheaper than you, but Im still very pleased.
Regards
Roy

Respuesta de HotPrice.co.uk
Excellent service
The fire arrived in very good time & now that it’s fitted I’m am delighted with it. Thank you

Respuesta de HotPrice.co.uk
Could be better.
Product was great and as advertised. It was difficult/not possible to set delivery address different from billing address, this is essential to me as I am a gas engineer purchasing on behalf of clients. Also DPD only informed me of the 1 hour delivery slot 4 hours before delivery, there was no prior notification, this is not unusual for DPD.
Stunning fireplace
Fantastic service from ordering to delivery! What a great price too, highly recommend this company!

Respuesta de HotPrice.co.uk
Excellent!
Excellent showroom and the staff were excellent - we went with a chesneys salisbury and couldn't be more pleased!
Mike
Ormskirk

Respuesta de HotPrice.co.uk
The staff could not have been anymore…
The staff could not have been anymore helpful with the advice they gave me about my purchase, very friendly with my interest at heart.
Would buy from them again without any hesitation.
Michael Brown
Seaham

Respuesta de HotPrice.co.uk
Great electric fire
Superb service , competitive price and excellent product

Respuesta de HotPrice.co.uk
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