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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Worst service ever faulty goods! Collection arrangement no details had to call A.P.C. overnight to find out if collection had been arranged. Seriously stay away. Don’t know if my refund will be done.... Ver más

Valorada con 5 estrellas sobre 5

I ordered the Maverick rug after falling in love with it online, unfortunately when it arrived it was the wrong rug I’d received. Literally two days later the rug was picked up and the correct rug r... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Initially slightly skeptical as i'd not heard of them before, but had a really good experience with Housecosy. Purchased a beautiful TV unit. Great communication and it was delivered within 2 weeks. T... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I’ve had a great experience with the Housecosy team. I ordered a bookshelf in late August but didn’t move into my new house until December. By then, I discovered the bookshelf was defective and requir... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de mobiliario para salones
  2. también en la categoría
  3. Tienda de muebles
  4. Tienda de sofás

Escrito por la empresa

Shop and Save now on Modern & Contemporary Furniture for Living Room, Dining Room, Hallway, Kitchen, and more, Delivered to Your Doorstep


Información de contacto

4,0

Muy bueno

TrustScore: 4 sobre 5

217 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,0

Todas las opiniones

(217)

0 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 1 estrellas sobre 5

The delivery courier was terrible

The delivery courier was terrible. They dates available were sparse, two weeks apart! My table arrived in damaged packaging. a ripped box barly held together with a patched up sticky tape attempt and the table itself was scratched, the paintwork badly chipped and scruffed. Very poor service.

11 de octubre de 2021
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Respuesta de housecosy

Thanks for taking the time to leave a review. I can see a customer service rep has been in touch regarding this order to schedule a collection and replacement table.

Valorada con 3 estrellas sobre 5

Delivery company could only offer 1 day…

Delivery company could only offer 1 day a week appointment and unit not build terribly well with one slider that keeps dropping out.

11 de octubre de 2021
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Respuesta de housecosy

Hi Stephen- thanks for taking the time to review the service offered by housecosy. We're sorry that your purchase didn't live up to your expectations on this occasion. We hope you'll give us another chance in the future.

Valorada con 5 estrellas sobre 5

Great service and came on time

Great service and came on time. Quality product x

23 de septiembre de 2021
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Respuesta de housecosy

Thank you for taking the time to leave a review, we're super pleased you were happy with your purchase and service!

Valorada con 5 estrellas sobre 5

Absolutely amazing experience with…

Absolutely amazing experience with housecosy.
Will definitely buy again.

23 de septiembre de 2021
Opinión espontánea
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Respuesta de housecosy

Thank you for taking the time to leave a review, we're super pleased you were happy with your purchase and service!

Valorada con 5 estrellas sobre 5

Very impressed with my stunning table…

Very impressed with my stunning table and the chairs. Service was fast and was kept informed along the way. Would recommend

9 de septiembre de 2021
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Respuesta de housecosy

Thank you for taking the time to leave a review, we're super pleased you were happy with your purchase and service!

Valorada con 5 estrellas sobre 5

Amira berber rug in XL

Great fast delivery and v. happy with the service

24 de agosto de 2021
Opinión espontánea
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Respuesta de housecosy

Thank you for taking the time to leave a review, we're super pleased you were happy with your purchase and service!

Valorada con 5 estrellas sobre 5

Problemlose Lieferung nach Deutschland

Ich bin sehr zufrieden mit dem Service. Ich habe meine neuen Stühle in weniger als zwei Wochen erhalten. Gute Kommunikation und meine Fragen wurden schnell geklärt.

24 de agosto de 2021
Opinión espontánea
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Respuesta de housecosy

Thank you for taking the time to leave a review. Glad that your German shipment arrived without any issues!

the housecosy team

Valorada con 5 estrellas sobre 5

Excellent service, great product!

Purchased a lovely rug which arrived yesterday - product was excellent and service was seamless, 5 stars, many thanks House Cosy :)

24 de agosto de 2021
Opinión espontánea
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Respuesta de housecosy

Thank you for taking the time to leave a review, we're super pleased you were happy with your purchase and service!

Valorada con 5 estrellas sobre 5

Really pleased with the lovely chest of drawers

Really pleased with the lovely chest of drawers. A real statement when you enter the room.
The process from ordering to delivery was very straightforward and swift.

24 de agosto de 2021
Opinión espontánea
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Respuesta de housecosy

Thank you for taking the time to leave a review, we're super pleased you were happy with your purchase and service!

Valorada con 5 estrellas sobre 5

Would recommend

So pleased with my new rug. Delivered on time and is great quality. When I emailed with questions, the response time was quick. Thanks housecosy!

24 de agosto de 2021
Opinión espontánea
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Respuesta de housecosy

Thank you for taking the time to leave a review, we're super pleased you were happy with your purchase and service!

Valorada con 2 estrellas sobre 5

!!! Buyer Beware !!!

!!!! BUYER BEWARE !!!!
We purchased a dining table with excellent reviews in good faith and had a nightmare with the delivery company. See numerous other negative reviews that have not been acted upon as promised by House Cozy. They were quite simply dreadful and sadly House Cozy REFUSED to speak to us about it, instead chosing to hide behind faceless and impersonal texts. There is no telephone number anywhere which sounds alarm bells too. Every business thrives or fails on its communication and this is the worst company I have dealt with for many years! It’s good to talk right?!
I am a small business owner and this is the first review I have ever written so think very carefully before you spend your hard earned money with House Cozy -

24 de agosto de 2021
Opinión espontánea
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Respuesta de housecosy

Thank you for taking the time to leave a review. I apologise that we were unable to suitably resolve your issue on this occasion. In order to protect the welfare of our employees and partners we take a firm stance on threatening and/or abusive language, it was therefore deemed appropriate to cancel and issue a full refund for this order. #bekind

Valorada con 5 estrellas sobre 5

Very quick delivery

Very quick delivery. Item arrived well packaged and in good condition. Overall very pleased.

18 de agosto de 2021
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Respuesta de housecosy

Thank you for taking the time to leave a review, we're super pleased you were happy with your purchase and service!

Valorada con 5 estrellas sobre 5

Great fast delivery and product it’s…

Great fast delivery and product is amazing!

17 de agosto de 2021
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Respuesta de housecosy

Thank you for taking the time to leave a review, we're super pleased you were happy with your purchase and service!

Valorada con 5 estrellas sobre 5

Worth the wait for a quality item…

Worth the wait for a quality item, the wood is nice, it’s sturdy and doesn’t feel cheap like some others you can buy straight from the store. Don’t pay the same money for Next MDF kit just wait and get something that will last.

16 de agosto de 2021
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Respuesta de housecosy

Thank you for taking the time to leave a review, we're super pleased you were happy with your purchase and service!

Valorada con 3 estrellas sobre 5

Good company, dreadful delivery company

Ordered a dining table - the table itself was lovely very good quality. Needed to return as unfortunately it was a little too large (my fault!). Housecosy themselves are very polite and respond quickly to emails. That being said there is zero communication voluntarily from them and I had to wait 3 weeks for my table as the delivery company missed the slot. The delivery company they use is terrible be warned. No communication, never answer the phone despite on one occasion calling for 21 minutes to rearrange the time they had given me without consultation. Delivery company didn’t seem to know what they were doing as they called outside the delivery window to say they had arrived - waking up my house before 7 and then sent several texts barely in english saying they were trying to deliver my table and did not realise they were doing a return. 3 stars as house cosy good but they REALLY need a different delivery company.

11 de agosto de 2021
Opinión espontánea
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Respuesta de housecosy

Thank you for taking the time to leave a review, we're sorry our service was not up to scratch on this occasion. We have taken on board your feedback amongst others and subsequently changed our dedicated carrier going forward to offer a better end to end service.

the housecosy team

Valorada con 5 estrellas sobre 5

Great service

Great service, helpful and quick to respond, I would definitely order from here again x

10 de agosto de 2021
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Respuesta de housecosy

Thank you for taking the time to leave a review, we're super pleased you were happy with your purchase and service!

Valorada con 5 estrellas sobre 5

Fast delivery

Fast delivery, beautiful rug

10 de agosto de 2021
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Respuesta de housecosy

Thank you for taking the time to leave a review, we're super pleased you were happy with your purchase and service!

Valorada con 5 estrellas sobre 5

Maverick Rug

Purchased a large rug and it was delivered within 72hrs. The rug is beautiful and was very well packaged. You get an email from tuffnel’s delivery company regarding the date it will be delivered. Make sure you or someone else is in all day to take delivery as they can’t be specific with times and delivery drivers won’t have phone numbers etc. Overall, great price, great quality, we are really happy!

31 de julio de 2021
Opinión espontánea
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Respuesta de housecosy

Thank you for taking the time to leave a review, we're super pleased you were happy with your purchase and service!

the housecosy team

Valorada con 5 estrellas sobre 5

Very pleased with my purchase and…

Very pleased with my purchase and delivery of the table. I would use housecosy again.

23 de julio de 2021
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Respuesta de housecosy

Thank you for taking the time to leave a review, we're super pleased you were happy with your purchase and service!

the housecosy team

Valorada con 2 estrellas sobre 5

Great product terrible communication

Great product terrible communication. Just didn’t exist . Impossible to contact

22 de julio de 2021
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Respuesta de housecosy

Hi Nick- thanks for taking the time to review the service offered by housecosy. We're sorry that your purchase didn't live up to your expectations on this occasion. We hope you'll give us another chance in the future.

the housecosy team

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