Houseofdecant Opiniones 8

Super fast delivery, and I did not even pick express delivery.

From clicking an Instagram ad to taking delivery of the champagne was two days. Introductory offer made the wines even more affordable.

Will definitely order from them again.

Only had good experiences with House of Decant. Have found interesting wines decently priced (especially the champagnes) and delivery was quick.

No customer service
You can email until your fingers fall off
You can leave voice mails until your throat get sore no one will ever get back to you
I placed an order on the 22-04-2026 as of today the 08-05-2026 my 6 bottles of wine have still not arrived I got an email from DHL saying they were expecting it I contacted them they confirmed they still don’t have it and they don’t know when there going to get it
I do believe I have been scammed a great website for reeling you into buy you just don’t get what you ordered
Also watch out for delivery charges you would be better just buying it from your local supper market

To sum it up if you want a messed around spend more time than you would like trying to get someone to get back to you properly never see your order or your money back fill your boots and order plenty

John ferrier

I have ordered and received three Mystery boxes (6 bottles in each) and have been very pleased with what I received (including La Poja in two of them and a £50 bottle of Champagne), the wine being well over the cost of what I paid. My only gripe is that two of the boxes were for their discounted subscription and they take the money on the 20th of the month and it is at least a week before it gets despatched. My latest box has still not been despatched a week after they took the money for it. I emailed them last month and they said that they send all subscription boxes out the same day. Well, why can’t that day be a bit closer to when they take the money? Otherwise an affordable way to taste fine wine.

Placed order 10 days ago. No delivery, no updates or messages. Probably a scam site. Will be contacting my bank to chargeback as it doesn't look promising.

Couldn’t find many reviews myself and was nervous when first purchasing. But. Have ordered 2 separate mystery cases from them. Shipping has been good. The quality of wine received has been outstanding - 4 reds, 1 white, 1 sparkling the first time; 2 sparking, 2 reds, 1 white and a sherry second order. Will order again, and for £100-120 for a mystery cases, makes a great gift. Would highly recommend.

Foolishly, after having placed an order, via the Instagram app, I only then checked with Trustpilot to see if there were any reviews.

Upon reading the only review, which was very damning of the company, I immediately tried to stop the transaction with my bank, but couldn’t.

However, I shouldn’t have been bothered, the delivery was made promptly and safely by DHL.

The price and product was exactly as described and I was happy with a great deal.

I cannot comment on the experience of the only other reviewer, which had me concerned, and can only say my experience was completely opposite.

On my experience, I would certainly use the House of Decant again.

Advertise themselves (via instagram) on really good prices but when you add on delivery, makes them more expensive than others. So false advertising on headline prices unless you are buying in bulk