HOUSE OF ENKI Opiniones 

451
TrustScore: 3 sobre 5

3,0

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

I purchased the Regent Traditional Shower Set and the bath filler component has failed twice due to manufacturing defects. House of Enki replaced it once, but the new part failed within months.They ar... Ver más

Valorada con 5 estrellas sobre 5

After some research in trying to find a 12.5mm dia. flexible shower hose in 'gold' I was pleased to find one supplied by Enki, This was duly ordered online and received within 36hrs, a very efficient... Ver más

Valorada con 5 estrellas sobre 5

I ordered a thermostatic bath/shower mixer tap about midday on Saturday and it arrived perhaps 175 miles away late Sunday morning. I’m pleased with the product and impressed with the speed of delive... Ver más

Valorada con 5 estrellas sobre 5

I ordered some lovely brass taps in Oct last year. In this last week one of them was getting loose and I contacted the support team for advice. They were extremely quick in responding and helpful, giv... Ver más

Información sobre la empresa

  1. Proveedor para baños
  2. Reformas de baño
  3. Tienda para la reforma del hogar
  4. Reformas de cocina
  5. Tienda de suministros de cocina

Sobre HOUSE OF ENKI

Escrito por la empresa

We are proud to be a family-run business based in the UK, providing premium designer kitchen and bathroom furniture and fittings. Our wide range of high-quality, stylish products offers something for every taste at an affordable price and provides you with the ultimate choice in style, colour and design to help you create the bathroom of your dreams.

Trusted Brand - Our Commitment to You

We are committed to selling high-quality bathroom and kitchen fittings at affordable prices. All of our products are superbly made by personally sourced suppliers. We offer excellent customer service, fast and reliable delivery and a direct and secure online shopping experience.

SHOWER SETS
SHOWER VALVES
SHOWER ACCESSORIES
BATH TAPS
BASIN TAPS
KITCHEN SINKS
KITCHEN TAPS
ACCESSORIES

Información de contacto

3,0

Medio

TrustScore: 3 sobre 5

451 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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3,0

Todas las opiniones

(451)

14 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Support team were very helpful and gave…

Support team were very helpful and gave excellent instructions on how to try and fix a problem and listing and supplying any spare parts that were needed. Can’t ask for much more than that.

21 de diciembre de 2023
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Respuesta de HOUSE OF ENKI

Thank you! We're glad the team could assist effectively. If you need anything else, we're just an email away.

Valorada con 1 estrellas sobre 5

SCAM, never recieved my mixer shower and getting told too many different thing's

not very impressed, I ordered from this seller on amazon. a mixer shower that says it was delivered to my neighbors on the 31.10.23. i do believ the delivery driver took it as one i do not have a neigbour name smith and two they sent me a picture of the door but no package and then when i started investigating they removed it but i already screen shot the picture. i have contacted amazon who told me to report it to the police and get a police report, i did and now they refusing to help, I reported it to the seller who is playing games with me and lying. and i have contacted DPD who is telling me that house of ENKI needs to contact them for the outcome as it has been 7 working days but house of ENKI is telling me they are still waiting, at this point it is now 22.11.23 you need to give me back a refund this is ridiculous and starting to look like a scam which i will have to report it as.

31 de octubre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fantastic service

Fantastic service. Speedy delivery and very well made products.

17 de octubre de 2023
Opinión espontánea
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Respuesta de HOUSE OF ENKI

Thank you, Elis! We're thrilled you were pleased with both the quality and delivery speed. Much appreciated.

Valorada con 5 estrellas sobre 5

Fast delivery

Fast delivery, item that was ordered was better than expected

6 de octubre de 2023
Opinión espontánea
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Respuesta de HOUSE OF ENKI

Thanks for your kind words—we’re glad the delivery and product met your expectations!

Valorada con 5 estrellas sobre 5

Excellent customer service

Excellent customer service. Needed a new cartridge for a basin tap I’d bought years ago. Emailed customer service who arranged order and dispatch of new cartridge, all within hours of original enquiry. Cartridge arrived a couple of days later. Tracking and update on progress was great.10 out of 10

4 de mayo de 2023
Valorada con 5 estrellas sobre 5

Excellent customer service

Excellent customer service from House of Enki. When you are running your own business you need timely and helpful advice from suppliers. Rarely have I come across a company that satisfies this requirement to such a high degree. Will definitely be purchasing more products from in the future. Many thanks.

10 de mayo de 2023
Opinión espontánea
Valorada con 4 estrellas sobre 5

No one answered

The product was fine. I managed to source what I needed but the issue I had was that I tried to contact House of Enki repeatedly as I needed the item urgently and wanted to ask if they could arrange courier to speed up the delivery. But I left numerous voice messages and had no reply. In the end I arranged an Uber to pick up the item.

26 de abril de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

I can honestly say it was a pleasure…

I can honestly say it was a pleasure shopping with this company. Not only do you receive a very nice email from the owners welcoming you. The order was dispatched quickly and efficiently. The quality is far nicer than the visual online and that was good enough to make me buy! All in all I’m a very happy customer.

6 de abril de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

I purchased a replacement shower valve…

I purchased a replacement shower valve for my main shower. That was on Good Friday and it arrived the following Wednesday! Taking into account that we had a full holiday in between order placed to arrival. This was nothing short of amazing.
Using the website, placing and paying for my order was cinch. Beside this, the actual quality of the item, solid brass with very heavy chrome plating and overall quality of construction - this was a real steal! Yes I will be purchasing again from this firm. Excellent customer updates via email made the process a pleasure. 5 star service overall.

7 de abril de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great service and next day delivery !!

It was our first time using this online site. They had the part we required and at a good price. So we placed the order & paid for speedy delivery. It was dispatched and with us the following day! Great service as we were working to a deadline for an elderly customer.

3 de abril de 2023
Valorada con 5 estrellas sobre 5

Great product

Great product - excellent quality and look. Company were very responsive when asked a question. Arrived quickly.

2 de abril de 2023
Valorada con 1 estrellas sobre 5

The hot ceramic valve was leaking.

The hot ceramic valve was leaking.
The plumber had to replace it. He reckons that as the screw was damaged, this tap was returned to you as faulty before being dispatched to me.

30 de marzo de 2023
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Respuesta de HOUSE OF ENKI

Hello,

Thank you for reaching out and sorry to hear you are experiencing problems with product purchased from us.
Our customer services will be in touch shortly to put things right for you.

Kind regards,

George

Valorada con 1 estrellas sobre 5

I bought a a Dorchester kitchen tap

I bought a a Dorchester kitchen tap. Finish in gold plaited in 2019 was not able to have it fitted until 2021. Due to Hilelth to to Lock down And recovery from it the took a long time to find a plumber that was reasonably price. And when wen I finally had it fitted. It leaked . Dew to metal fatigue and that was 2022. So I didn’t get. The were and tere. That I was expecting for £59 totally gutted. Will it order from you again

25 de agosto de 2022
Opinión espontánea
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Respuesta de HOUSE OF ENKI

Hello,

Thank you for reaching out and sorry to hear you are experiencing problems with product purchased from us.

Your purchase was sadly no longer covered by guarantee at the time the problem with the tap was reported. A solution has been offered to replace faulty part for a fee. This option is still available for you if you would like to go ahead with it.

Our customer services will be in touch so the matter can be discussed further.

Kind regards,

George

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