House of Spells Opiniones 

90
TrustScore: 3 sobre 5

3,0

Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 3 estrellas sobre 5

Edit, after a few attempts of trying to reach them. I finally spoke to someone who passed my messages on. I then got a reply. They were very helpful and offered a refund, which was processed a day... Ver más

Valorada con 1 estrellas sobre 5

Hi, I am reaching out again regarding my order #HOS16345, which I placed on 12th April 2025 Australia time. I have received a confirmation email, but I have not yet received any tracking inf... Ver más

Valorada con 5 estrellas sobre 5

The over all aesthetic of the shop was magical! We were doing the Harry Potter Studio tour and included House of Spells in our London trip and it didn't fail to keep the magic of the wizarding world a... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Ordered goods from house of spells, got a confirmation email. First order was placed on Friday 26th December 2025 and another the next day 27th December 2025. I’ve received no dispatch/ shipping email... Ver más

Información sobre la empresa

  1. Tienda de regalos
  2. Tienda de artículos coleccionables

Escrito por la empresa

House of Spells is a Fandom themed shop in London that provides attraction through its design in the shops and sells licensed products such as Harry Potter, Game of Thrones, Lord of The Rings, Fantastic Beasts, The Hobbit, Vikings, and any many other unabridged collections from Celtic and Gothic selections.


Información de contacto

3,0

Medio

TrustScore: 3 sobre 5

90 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

No ha contestado las opiniones negativas

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

3,0

Todas las opiniones

(90)

2 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Hogwarts music box

My item arrived promptly, it was packaged well, and of good quality 👌

6 de diciembre de 2021
Logotipo de House of Spells

Respuesta de House of Spells

Thank you for your lovely feedback! 🥰

Valorada con 1 estrellas sobre 5

I haven’t received my order and it’s…

I haven’t received my order and it’s been over a week.

4 de diciembre de 2021
Logotipo de House of Spells

Respuesta de House of Spells

Dear Paul, I am very sorry to hear that. We didn't receive any email from you, so we were not aware of this. Parcel was shipped via Royal Mail second class 32058182500031D2BD66F . Unfortunately due to peak season, royal mail keeps loosing and delaying parcels. We can not be hold responsible for Royal Mail actions, but we can help you with either a refund or new item, if you work with us. :(( Now that we know that Royal Mail has not delivered your parcel, we have issued a refund that will be with you in 1 - 4 business days. Also, you still might receive parcel, when Royal Mail manages to push it through. Apologies for any inconvenience caused.

Valorada con 4 estrellas sobre 5

Good service, but website not up to date

A very good service, keeping me informed of my parcel. However the website isn't kept up to date, as one of my items had to be reimbursed due to being out of stock, but was still marked as available on the website, but they kept me informed about it and reimbursed me speedily.

4 de diciembre de 2021
Logotipo de House of Spells

Respuesta de House of Spells

Hi Gael,

Thank you so much for your review. 💖

We apologise for the item out of stock, our website is updated but there is an error in our system, our IT team is working on it.

Have a lovely week ahead.

Take care

Valorada con 4 estrellas sobre 5

Almost 5 stars

4 stars, because one item i ordered was unavailable after my order had been placed, At time of order it was "in stock". But I was happy with the customer service notifying me on the issue. Quick delivery too.

11 de noviembre de 2021
Logotipo de House of Spells

Respuesta de House of Spells

Hi Paula,

Thank you so much for your review. 💖

We apologise for the item missing in your order, it was an error in our system our IT team is working on it.

Have a lovely day.

Take care

Valorada con 5 estrellas sobre 5

Beautifully made.

Lovely item. Even better than expected. Well made and beautifully finished. Bought as a gift and was greatly appreciated by the recipient.

9 de noviembre de 2021
Logotipo de House of Spells

Respuesta de House of Spells

Hi Katie,

Thank you so much for your review 💖

Have a lovely day.

Take care

Valorada con 5 estrellas sobre 5

Great stuff to buy

Received well wrapped arrived at the time given and the items i ordered are brilliant and will look good on my daughter's shelf.

7 de noviembre de 2021
Logotipo de House of Spells

Respuesta de House of Spells

Hi Pearce,

Thank you so much for your review 💖

Have a nice day.

Take care

Valorada con 5 estrellas sobre 5

Brilliant service

Brilliant service, brilliant product. Incredible delivery speed. Products actually cheaper than the Noble collection direct. Will definitely use again

6 de noviembre de 2021
Logotipo de House of Spells

Respuesta de House of Spells

Hi Dave,

Thank you so much for your review.💖

Have a lovely week ahead.

Take care

Valorada con 5 estrellas sobre 5

I give this company 5 star plus for…

I give this company 5 star plus for delivery, however the 2 hoodies arrived "separately" with no paperwork in either package, getting the company to react to my emails for return instructions, seems hard work, 1 email sent last week 2nd email sent a couple of days ago. I even tried "chat with us" nobody answered. Hope this review will wake someone up.
I have had a quick response to this review, and we are hoping to resolve the problem, I must say I am impressed with them, don't know what happened to the other emails or chat with us, but I am a lot happier that there is now light at the end of the tunnel. Thank you, House Of Spells.
Order num. 6545 and 6630.
Complete satisfaction with response to this review within days money returned to card, well done, now I can honestly say, any future buyers can buy and return with confidence.
Marrianna Humphries

5 de noviembre de 2021
Opinión espontánea
Logotipo de House of Spells

Respuesta de House of Spells

Hi Marrianna,

I just checked our emails and our spam folder but I could not find anything on there or even on our online chat.

Could you please send me a screenshot of the emails and chat to find out what is wrong?

Please, send a email to info@houseofspells.co.uk (add in copy the houseofspellsshop@gmail.com just in case) with the screenshots and the product you want to return so I can send you the return label.

The products were sent in 2 different packs because it was placed in 2 different orders on different days (28 on Thursday and 01 on Monday), we do not send any paperwork as all the information are send by email but you can request it when you place your order.

We apologise for any inconvenience it may have caused you.

Have a nice day.

Take care

Valorada con 5 estrellas sobre 5

Great Service and prices

Came to London on a flying day trip with my Harry Potter mad 10 year old daughter. She loved the potions, but they were a bit too bulkly to carry around for the rest of the day. I ordered them online on the way home and they arrived perfectly wrapped two days later. Free delivery was an added bonus too. Lovely products and good prices, we also purchased a wand when in store, the sales assistant was really helpful and friendly. Thank you

1 de noviembre de 2021
Logotipo de House of Spells

Respuesta de House of Spells

Hi Amanda,

Thank you so much for your review 💖.

Have a lovely day.

Take care.

Valorada con 5 estrellas sobre 5

First order

This was the first time i had used this company and was very satisfied with everything, their website was easy to use and the goods arrived earlier than was stated .. i would highly recommend this firm for anyone thats a huge harry potter fan . The goods are top quality which reflects the prices x

18 de octubre de 2021
Logotipo de House of Spells

Respuesta de House of Spells

Hi,

Thank you so much for your review 💖.

Have a lovely day.

Take care.

Valorada con 1 estrellas sobre 5

Wrong hoodie received

Hello. I ordered a slytherin hoodie but instead got a ravenclaw one. The requests and timings stated to pick up the package were misleading but fortunately I did not adhere and collected anyway. This was a gift for a friend who I was travelling abroad the next day to see so not really much chance to return.

9 de octubre de 2021
Logotipo de House of Spells

Respuesta de House of Spells

Hi,

We are sorry to hear that you received the wrong item.

Your order was ready for pick up since 15th of September, you may have received a SMS message informing you. We also ask our customers to double-check the items when picking up it to make sure that the product is okay.

Please, in case you want to return the item, send an email to info@houseofspells.co.uk to get the return label.

We apologise for the inconvenience it may have caused you.

Have a lovely week ahead.

Take care

Valorada con 5 estrellas sobre 5

Scarf

I bought a Hufflepuff scarf for an American friend. It arrived quickly in good condition, she loves it, and plans to wear it at a Halloween party.

7 de octubre de 2021
Logotipo de House of Spells

Respuesta de House of Spells

Hi Frances,

Thank you so much for your review 💖

Have a lovely day.

Take care

Valorada con 5 estrellas sobre 5

Absolutely perfect

Absolutely perfect! Regular and returning customer. Everything is packed with their signature brown paper and arrived promptly

2 de octubre de 2021
Logotipo de House of Spells

Respuesta de House of Spells

Hi Amy,

Thank you so much for your review 💖.

Have a lovely week ahead.

Take care

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más