Dexter was very thorough in servicing our Ventaxia system. He patiently explained everything to us - and cleaned up after himself! And very pleasant to deal with. The company didn’t supply him with... Ver más
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Consulta las opiniones de los clientes
Absolutely brilliant from start to finish and beyond. I had an old MVHR unit which was noisy and old and HRV were fantastic in responding to my query, suggesting a better alternative, which is incompa... Ver más
£185 service done in less than 20mins! Filters not changed even though this was included in the quote. Notified the company and after some discussion and me expressing my dissatisfaction they have reb... Ver más
Chris was our HRV specialist who was very good. Friendly, accommodating and thorough - both in maintenance and explanation. He brought all the right kit, came prepared, inspected every air vent (both... Ver más
Información sobre la empresa
- Contratista de sistemas de climatización
- Contratista de aire acondicionado
- Servicio de reparación de aire acondicionado
- Servicio de limpieza de tubos de aire
- Proveedor de filtros de aire
- Fabricante de equipos de ventilación
Escrito por la empresa
Specialist Ventilation and Air Conditioning Installation, Servicing and Maintenance contractors for your home and office. Experts in all systems including extractor fans, central extract (MEV), heat recovery (MVHR), in room or central air conditioning units - experienced with all makes and models and service partners for market leading manufacturers. Comprehensive service packages and prices available.
Información de contacto
13 Market Road, , TW9 4LZ, Richmond Upon Thames, Reino Unido
- 0330 223 4180
- enquiries@hrv-group.com
- hrv-group.com
4,6
Excelente
623 opiniones
No ha contestado las opiniones negativas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
My Experience
Step 1 - Assessment
Efficient work and recommandation
Step 2 - Quote
Very complex and lengthy process from quote acceptance to booking the work, reach consumer service via email or phone has been a challenge. Thanks to Tom Bailey that once being in touch sort out everything extremely efficiently and with professionalism.
Step 3 - Repair
Great work from Larry Malyon, pro, fast efficient & great consumers interaction skills.
Thanks everyone
16 de julio de 2024
Respuesta de HRV Group UK
Dear Eric,
Thank you for taking the time to provide your feedback. We sincerely apologize for less than positive experience you had with our service. Your satisfaction is our top priority, and we are committed to enhance quote and payment system.
We value your feedback and hope to have the opportunity to make things right. Thank you for bringing this to our attention.
Kind regards.
Customer Service Team
T: 033 0223 4180 W: www.hrv-group.com
PIV ventilation system
I needed a PIV ventilation system changed, HRV carried out the work, they were prompt, helpful and did the job very well, answering all my questions and explaining what had been done. The unit is now working correctly
17 de julio de 2024
Respuesta de HRV Group UK
Dear Filip,
Thank you for sharing your terrific review! We’re delighted to hear that you had a great experience with us. Your feedback is incredibly valuable and inspires us to maintain the high standards we strive for.
We appreciate you taking the time to leave a review. Should you need any further assistance or have any questions, please don't hesitate to get in touch.
Thank you once again for your kind words and support!
Warm regards,
Kind regards.
Customer Service Team
T: 033 0223 4180 W: www.hrv-group.com
Have used this company for a few years…
Have used this company for a few years to service my existing unit. The unit needed replacing so used HRV Group to do this, the engineer installed the new unit fairly quick and for a decent price, happy with the service HRV Group provide and will use them in the future to service the new unit.
16 de julio de 2024
Respuesta de HRV Group UK
Hi Peter,
Thank you for sharing your fantastic review! We’re delighted to hear that you had such a great experience with our service. Our team works hard to provide the best possible service, and your feedback is a testament to their dedication.
We’re grateful for your support and for taking the time to leave such a positive review. If you ever need assistance in the future, please don’t hesitate to get in touch.
Kind regards.
Customer Service Team
T: 033 0223 4180 W: www.hrv-group.com
Suri London Properties Ltd - HRV - Block Management
The HRV annual service at our 5 properties conducted by Jack Harding . We have found Jack to be professional in designation . Always giving clarification on issues arising and action required . Trust has strengthened with Jack over the years .
19 de junio de 2024
Opinión espontánea
Respuesta de HRV Group UK
Hi Suri,
Thank you so much for your wonderful review! We are thrilled to hear that you had a positive experience with our service. Your kind words mean a lot to us and motivate our team to continue delivering exceptional service.
We truly appreciate you taking the time to share your feedback on Trustpilot. If there’s anything else we can do for you, please don’t hesitate to reach out.
Thanks again for your support!
Kind regards.
Customer Service Team
T: 033 0223 4180 W: www.hrv-group.com
Timely and efficient
Timely and efficient. The engineer was prompt, kind and respective
8 de julio de 2024
Respuesta de HRV Group UK
Dear Lily,
Thank you for sharing your terrific review! We’re delighted to hear that you had a great experience with us. Your feedback is incredibly valuable and inspires us to maintain the high standards we strive for.
We appreciate you taking the time to leave a review. Should you need any further assistance or have any questions, please don't hesitate to get in touch.
Thank you once again for your kind words and support!
Warm regards,
Kind regards.
Customer Service Team
T: 033 0223 4180 W: www.hrv-group.com
Professional and punctual
Professional and punctual. Jack kept me informed about the installation and made minimal mess. Very satisfied.
17 de julio de 2024
Opinión espontánea
Respuesta de HRV Group UK
Hi Janet,
Thank you for sharing your fantastic review! We’re delighted to hear that you had such a great experience with our service. Our team works hard to provide the best possible service, and your feedback is a testament to their dedication.
We’re grateful for your support and for taking the time to leave such a positive review. If you ever need assistance in the future, please don’t hesitate to get in touch.
Kind regards.
Customer Service Team
T: 033 0223 4180 W: www.hrv-group.com
Thanks to Jack for an excellent…
Thanks to Jack for an excellent service, my system is so much quieter and the work was done efficiently and cleanly. HRV confirmed the date and time promptly when I did the online request. On the day of the appointment they informed me due to illness could the visit be moved back an hour, I was grateful it did not have to be cancelled and Jack actually arrived early. Very impressed.
16 de julio de 2024
Opinión espontánea
Respuesta de HRV Group UK
Hi Josephine,
Thank you so much for your wonderful review! We are thrilled to hear that you had a positive experience with our service. Your kind words mean a lot to us and motivate our team to continue delivering exceptional service.
We truly appreciate you taking the time to share your feedback on Trustpilot. If there’s anything else we can do for you, please don’t hesitate to reach out.
Thanks again for your support!
Kind regards.
Customer Service Team
T: 033 0223 4180 W: www.hrv-group.com
Excellent customer service and care…
Excellent customer service and care from this company from the engineers who attend, to the customer service team, who answer any queries.
5 de julio de 2024
Respuesta de HRV Group UK
Dear Paul,
Thank you for sharing your terrific review! We’re delighted to hear that you had a great experience with us. Your feedback is incredibly valuable and inspires us to maintain the high standards we strive for.
We appreciate you taking the time to leave a review. Should you need any further assistance or have any questions, please don't hesitate to get in touch.
Thank you once again for your kind words and support!
Warm regards,
Kind regards.
Customer Service Team
T: 033 0223 4180 W: www.hrv-group.com
Actual service was excellent
Actual service was excellent. What was not so good is that the appointment was 1h 30 minutes late due to the fact that your colleagues were supplied an electric van and put up in a village with no electricity charging points! as a result they had to find a charging in the morning and then charge the van!! please sort out your logistics more carefully the next time!!!
4 de julio de 2024
Respuesta de HRV Group UK
Dear Robert,
Thank you for your feedback and for acknowledging our service. We sincerely apologize for our engineers being late for your appointment. We understand how valuable your time is, and we are taking steps to ensure this does not happen again.
We appreciate your understanding and look forward to providing you with timely and exceptional service in the future.
Kind regards.
Customer Service Team
T: 033 0223 4180 W: www.hrv-group.com
Excellent service
Excellent communication from start to finish. Very professional service.
10 de julio de 2024
Respuesta de HRV Group UK
Hi Anon,
Thank you so much for your wonderful review! We are thrilled to hear that you had a positive experience with our service. Your kind words mean a lot to us and motivate our team to continue delivering exceptional service.
We truly appreciate you taking the time to share your feedback on Trustpilot. If there’s anything else we can do for you, please don’t hesitate to reach out.
Thanks again for your support!
Best regards,
Kind regards.
Customer Service Team
T: 033 0223 4180 W: www.hrv-group.com
Polite efficient service engineer who…
Polite efficient service engineer who explained what he had done and advised re filters.
1 de julio de 2024
Respuesta de HRV Group UK
Dear Katherine,
Thank you for sharing your terrific review! We’re delighted to hear that you had a great experience with us. Your feedback is incredibly valuable and inspires us to maintain the high standards we strive for.
We appreciate you taking the time to leave a review. Should you need any further assistance or have any questions, please don't hesitate to get in touch.
Thank you once again for your kind words and support!
Kind regards.
Customer Service Team
T: 033 0223 4180 W: www.hrv-group.com
The work was done efficiently and the…
The work was done efficiently and the engineer was professional. The only criticism we have is that we had prepaid as part of a residential block but I did not get the phone calls to arrange the appointment. I wasn’t left a message although they said they had and they didn’t try to contact me by email to arrange the visit. Luckily I realised we had been missed and phoned and they fitted me in promptly. They do need to consider trying to contact clients by email if they can’t reach them by phone or vice versa especially when it was prepaid. Otherwise no complaints.
4 de julio de 2024
Respuesta de HRV Group UK
Dear Kate,
Thank you for your feedback and for recognizing our efficient service. We apologize for any confusion caused by the lack of communication. Please note that we did send two emails in addition to trying to reach you by phone, but they may have ended up in your junk folder.
To ensure clear communication, we always send an email whenever we contact a client. We appreciate your understanding and are committed to improving our communication efforts.
Kind regards.
Customer Service Team
T: 033 0223 4180 W: www.hrv-group.com
The service was extremely good once…
The service was extremely good once they arrived. The engineers were very helpful and did a satisfactory job however they did turn up 2 hours late. All in all job well done. Please come on time!
1 de julio de 2024
Respuesta de HRV Group UK
Dear Ann,
Thank you for your feedback and for acknowledging our service. We sincerely apologize for our engineers being 2 hours late for your appointment. We understand how valuable your time is, and we are taking steps to ensure this does not happen again.
We appreciate your understanding and look forward to providing you with timely and exceptional service in the future.
Kind regards.
Customer Service Team
T: 033 0223 4180 W: www.hrv-group.com
Great end-to-end service!
Very happy with the recent service I received from HRV Group - Tom in the office and Uel, the technician who attended my property, were both extremely professional, friendly and efficient in sorting out the issue I faced with my MVHR unit - thank you!
9 de julio de 2024
Opinión espontánea
Respuesta de HRV Group UK
Hi,
Thank you so much for your wonderful review! We are thrilled to hear that you had a positive experience with our service. Your kind words mean a lot to us and motivate our team to continue delivering exceptional service.
We truly appreciate you taking the time to share your feedback on Trustpilot. If there’s anything else we can do for you, please don’t hesitate to reach out.
Thanks again for your support!
Kind regards.
Customer Service Team
T: 033 0223 4180 W: www.hrv-group.com
Excellent service and very helpful
Excellent service and very helpful, explained how the system worked and gave me good advice.
8 de julio de 2024
Respuesta de HRV Group UK
Hi Vito,
Thank you for sharing your fantastic review! We’re delighted to hear that you had such a great experience with our service. Our team works hard to provide the best possible service, and your feedback is a testament to their dedication.
We’re grateful for your support and for taking the time to leave such a positive review. If you ever need assistance in the future, please don’t hesitate to get in touch.
Kind regards.
Customer Service Team
T: 033 0223 4180 W: www.hrv-group.com
Very polite engineer who did a great…
Very polite engineer who did a great job on serving our unit.
Thank you
8 de julio de 2024
Respuesta de HRV Group UK
Dear Philip,
Thank you for sharing your terrific review! We’re delighted to hear that you had a great experience with us. Your feedback is incredibly valuable and inspires us to maintain the high standards we strive for.
We appreciate you taking the time to leave a review. Should you need any further assistance or have any questions, please don't hesitate to get in touch.
Thank you once again for your kind words and support!
Warm regards,
Kind regards.
Customer Service Team
T: 033 0223 4180 W: www.hrv-group.com
Maintenance
HRV Group came to my home for a maintenance. He explained the process before and gave suggestions how to use it efficiently afterwards.
4 de julio de 2024
Respuesta de HRV Group UK
Dear Kerem,
Thank you so much for your wonderful review! We are thrilled to hear that you had a positive experience with our service. Your kind words mean a lot to us and motivate our team to continue delivering exceptional service.
We truly appreciate you taking the time to share your feedback on Trustpilot. If there’s anything else we can do for you, please don’t hesitate to reach out.
Thanks again for your support!
Kind regards.
Customer Service Team
T: 033 0223 4180 W: www.hrv-group.com
Great service
Easy company to deal with. Engineer was efficient, helpful and punctual. Overall pleased with the service.
2 de julio de 2024
Respuesta de HRV Group UK
Dear Sheila,
Thank you so much for your wonderful review! We are thrilled to hear that you had a positive experience with our service. Your kind words mean a lot to us and motivate our team to continue delivering exceptional service.
We truly appreciate you taking the time to share your feedback on Trustpilot. If there’s anything else we can do for you, please don’t hesitate to reach out.
Thanks again for your support!
Kind regards.
Customer Service Team
T: 033 0223 4180 W: www.hrv-group.com
Roy was very efficient
Roy was very efficient, arrived on time and carried out an amazing job. Very friendly and explained everything. Would highly recommend.
Fiona Lawler
The Paddocks
Newbridge
9 de julio de 2024
Opinión espontánea
Respuesta de HRV Group UK
Hi Fiona,
Thank you for sharing your fantastic review! We’re delighted to hear that you had such a great experience with our service. Our team works hard to provide the best possible service, and your feedback is a testament to their dedication.
We’re grateful for your support and for taking the time to leave such a positive review. If you ever need assistance in the future, please don’t hesitate to get in touch.
Kind regards.
Customer Service Team
T: 033 0223 4180 W: www.hrv-group.com
Excellent service
Our company has been working with HRV for a few years and we have always been satisfied with their service. I have been particularly happy with the last servicing booked with them as Alona helped expedite the appointments in order to benefit from the warranty before it expired.
I have had the pleasure to work with majority of the engineers and I have always had positive experiences with all of them. They have always been very punctual and carried out the work in an efficient way.
Special mention to Jack, who has carried out majority of the servicing and repairs of our ventilation units. He has been very patient and collaborative when we've had access issues with tenants. He's also shown to be very knowledgeable and communicative and has always been happy to help with any issues or concerns raised regarding the repairs. A real asset to the company!
5 de julio de 2024
Opinión espontánea
Respuesta de HRV Group UK
Dear Laureta,
Thank you for sharing your terrific review! We’re delighted to hear that you had a great experience with us. Your feedback is incredibly valuable and inspires us to maintain the high standards we strive for.
We appreciate you taking the time to leave a review. Should you need any further assistance or have any questions, please don't hesitate to get in touch.
Thank you once again for your kind words and support!
Kind regards.
Customer Service Team
T: 033 0223 4180 W: www.hrv-group.com
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