Dexter was very thorough in servicing our Ventaxia system. He patiently explained everything to us - and cleaned up after himself! And very pleasant to deal with. The company didn’t supply him with... Ver más
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Consulta las opiniones de los clientes
Absolutely brilliant from start to finish and beyond. I had an old MVHR unit which was noisy and old and HRV were fantastic in responding to my query, suggesting a better alternative, which is incompa... Ver más
£185 service done in less than 20mins! Filters not changed even though this was included in the quote. Notified the company and after some discussion and me expressing my dissatisfaction they have reb... Ver más
Chris was our HRV specialist who was very good. Friendly, accommodating and thorough - both in maintenance and explanation. He brought all the right kit, came prepared, inspected every air vent (both... Ver más
Información sobre la empresa
- Contratista de sistemas de climatización
- Contratista de aire acondicionado
- Servicio de reparación de aire acondicionado
- Servicio de limpieza de tubos de aire
- Proveedor de filtros de aire
- Fabricante de equipos de ventilación
Escrito por la empresa
Specialist Ventilation and Air Conditioning Installation, Servicing and Maintenance contractors for your home and office. Experts in all systems including extractor fans, central extract (MEV), heat recovery (MVHR), in room or central air conditioning units - experienced with all makes and models and service partners for market leading manufacturers. Comprehensive service packages and prices available.
Información de contacto
13 Market Road, , TW9 4LZ, Richmond Upon Thames, Reino Unido
- 0330 223 4180
- enquiries@hrv-group.com
- hrv-group.com
4,6
Excelente
623 opiniones
No ha contestado las opiniones negativas
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Jack Harding came today to service my…
Jack Harding came today to service my HRV unit. He presented very well in appearance, He was polite, trustworthy and honest and I highly recommend him
28 de octubre de 2024
Opinión espontánea
Jack Harding came to service our MVHR…
Jack Harding came to service our MVHR unit and did an excellent job.
He was knowledgeable and professional.
The overall cost of this service has been “money well spent”.
We would highly recommend his work.
28 de octubre de 2024
Opinión espontánea
Excellent Service
Thorough and knowledgable service from Jack. Will definitely use HRV again to get my ventilation system serviced.
23 de octubre de 2024
Great, friendly service
17 de octubre de 2024
Great experience for a service
Engineer knew their stuff, was friendly and very good at explaining and offering advice. Appointment was a little later than originally scheduled but we we informed of this in good time
17 de octubre de 2024
Annoying company
This company is a prime example of how to annoy a potential customer prior to even the initial dialogue! Deliberately do not put an e-mail address on your website???? & then make the only way to communicate with the company via a submission form that insists I agree with the 'Privacy Policy' of the company, which just for the record, is impossible to find on their website even if typing Privacy Policy into their own search bar???
Fortunately lots of competing companies who are far more helpful
17 de octubre de 2024
Opinión espontánea
Respuesta de HRV Group UK
Paul,
Thank you for reaching out and sharing your concerns. We want to clarify that our privacy policy is available on our website in the blue area of the footer or you can request a copy by contacting us on 033 0223 4180.
Our website does offer multiple ways to get in touch, including our submission form, which we use to ensure messages are directed to the right team. We understand the importance of accessible contact methods and are continually working to make our site as user-friendly as possible and this will be fed back to the appropriate teams.
We value your feedback and apologise for any frustration this may have caused. Please let us know if there’s anything else we can assist you with.
Great Service from HRV engineer, Jack
Jack arrived promptly, was polite, knowledgeable, friendly and efficient, an absolute breath of fresh air. He explained what he was doing and why and offered advice on how we could improve our system's performance. If all HRV engineers are like Jack, I would definitely recommend this company and would use them again.
1 de octubre de 2024
Opinión espontánea
Respuesta de HRV Group UK
Hi Wendy,
Thank you so much for your wonderful review! We are thrilled to hear that you had a positive experience with our service. Your kind words mean a lot to us and motivate our team to continue delivering exceptional service.
We truly appreciate you taking the time to share your feedback on Trustpilot. If there’s anything else we can do for you, please don’t hesitate to reach out.
Thanks again for your support!
Best regards,
Customer Service Team
Contact: 033 0223 4180 (option 1)
HRV-Group
A professional and effective service
Booking the service was very easy. The engineer did a fantastic job. He was very thorough and explained what he was doing very clearly, He cleaned our ventilation system and rebalanced it so it now functions better than it ever did.
24 de septiembre de 2024
Respuesta de HRV Group UK
Hi,
Thank you for sharing your terrific review! We’re delighted to hear that you had a great experience with us. Your feedback is incredibly valuable and inspires us to maintain the high standards we strive for.
We appreciate you taking the time to leave a review. Should you need any further assistance or have any questions, please don't hesitate to get in touch.
Thank you once again for your kind words and support!
Best regards,
Customer Service Team
Contact: 033 0223 4180 (option 1)
HRV-Group
Good as far as it went.
The technician (Chris) arrived promptly and carried out the service (as far as he was able) in a friendly and efficient manner.
Some dirt was left on the floor below each extract nozzle after cleaning their filters.
Some of the work which we had paid for (cleaning of motors/fans/heat exchanger) was not possible with this model of unit: that should have been recognised before the technician arrived.
25 de septiembre de 2024
Respuesta de HRV Group UK
Hi Mj,
Thank you for sharing your review! We’re delighted to hear that you had such a great experience with our Engineer. Our team works hard to provide the best possible service, and your feedback is a testament to their dedication.
If you ever need assistance in the future, please don’t hesitate to get in touch.
Best regards,
Customer Service Team
Contact: 033 0223 4180 (option 1)
HRV-Group
Professional
17 de septiembre de 2024
Respuesta de HRV Group UK
Hi Philip,
Thank you for sharing your fantastic review! We’re delighted to hear that you had such a great experience with our service. Our team works hard to provide the best possible service, and your feedback is a testament to their dedication.
We’re grateful for your support and for taking the time to leave such a positive review. If you ever need assistance in the future, please don’t hesitate to get in touch.
Best regards,
Customer Service Team
Contact: 033 0223 4180 (option 1)
HRV-Group
Efficient
Technician came with wrong filters ( not his fault) but I had spare set which were used and promised to replace but these haven’t yet arrived 2 weeks later. However he was very thorough and reset booster extractor speed in bathrooms which weren’t left at correct levels by installer. Pleasant and efficient technician. Will use again.
23 de septiembre de 2024
Respuesta de HRV Group UK
Dear Barry,
Thank you for your honest feedback, and I sincerely apologize for the inconvenience caused by the delay in sending the replacement filters. I completely understand your frustration, and I assure you this is not the standard of service we strive to maintain.
We have already dispatched the correct filters on the 23rd of September, and you should receive them by next week. Please rest assured that we are working to ensure such delays do not happen again in the future.
I'm glad to hear that you found our technician thorough and efficient, and we truly appreciate your patience and understanding. Should you have any further concerns or questions, please do not hesitate to reach out.
Best regards,
Customer Service Team
Contact: 033 0223 4180 (option 1)
HRV-Group
Positive experience
The professional that came in to do the maintenance was very good. He also explained everything which was helpful.
11 de septiembre de 2024
Respuesta de HRV Group UK
Hi Jenny,
Thank you for sharing your fantastic review! We’re delighted to hear that you had such a great experience with our service. Our team works hard to provide the best possible service, and your feedback is a testament to their dedication.
We’re grateful for your support and for taking the time to leave such a positive review. If you ever need assistance in the future, please don’t hesitate to get in touch.
Best regards,
Customer Service Team
Contact: 033 0223 4180 (option 1)
HRV-Group
Daniel was very thorough and explained…
Daniel was very thorough and explained exactly what he was doing and why. The system is now working very well.
18 de septiembre de 2024
Respuesta de HRV Group UK
Hi Andrew,
Thank you so much for your wonderful review! We are thrilled to hear that you had a positive experience with our service. Your kind words mean a lot to us and motivate our team to continue delivering exceptional service.
We truly appreciate you taking the time to share your feedback on Trustpilot. If there’s anything else we can do for you, please don’t hesitate to reach out.
Thanks again for your support!
Best regards,
Customer Service Team
Contact: 033 0223 4180 (option 1)
HRV-Group
Engineer was efficient and professional.
3 de septiembre de 2024
Respuesta de HRV Group UK
Hi George,
Thank you for sharing your terrific review! We’re delighted to hear that you had a great experience with us. Your feedback is incredibly valuable and inspires us to maintain the high standards we strive for.
We appreciate you taking the time to leave a review. Should you need any further assistance or have any questions, please don't hesitate to get in touch.
Thank you once again for your kind words and support!
Best regards,
Customer Service Team
Contact: 033 0223 4180 (option 1)
HRV-Group
Very professional and efficient
Very professional and efficient! Highly recommend HRV.
5 de septiembre de 2024
Respuesta de HRV Group UK
Hi Ak,
Thank you for sharing your fantastic review! We’re delighted to hear that you had such a great experience with our service. Our team works hard to provide the best possible service, and your feedback is a testament to their dedication.
We’re grateful for your support and for taking the time to leave such a positive review. If you ever need assistance in the future, please don’t hesitate to get in touch.
Best regards,
Customer Service Team
Contact: 033 0223 4180 (option 1)
HRV-Group
Professional, and as you would expect.
Punctual and gave the unit and multiple outlets a good service.
2 de septiembre de 2024
Respuesta de HRV Group UK
Hi Graham,
Thank you for sharing your terrific review! We’re delighted to hear that you had a great experience with us. Your feedback is incredibly valuable and inspires us to maintain the high standards we strive for.
We appreciate you taking the time to leave a review. Should you need any further assistance or have any questions, please don't hesitate to get in touch.
Thank you once again for your kind words and support!
Best regards,
Customer Service Team
Contact: 033 0223 4180 (option 1)
HRV-Group
Excellent service
Loved the service. Everything was easy and smooth, from booking on the website to the service on the day. 5/5, no notes. Wish every company operated like this.
Will be rebooking when a new service is due.
19 de agosto de 2024
On time and very professional
On time and very professional. The job turned out to me more complicated than expected so they gave me 2 potential solutions which I appreciated.
30 de agosto de 2024
Able to help in a short time frame
Able to help in a short time frame. Attentive and no need for customer to keep chasing
Understand the exact question and provided solution
Staff overall is Reliable, punctual, helpful
27 de agosto de 2024
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