HSL Chairs - Peterborough Opiniones 52

TrustScore: 4.5 sobre 5

4,7

Aston Business Park, Shrewsbury Avenue, PE2 7BX Peterborough, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

A really good experience with HSL, from the staff in the Peterborough showroom, to the people in head office in Wakefield, to the delivery team of Lee and Carl. Pushpa at the showroom was particularly... Ver más

Valorada con 5 estrellas sobre 5

Ordered two Stressless chairs and the showroom staff at Peterborough could not have been more helpful. We spent over an hour with them assessing and more importantly sitting in the chairs. Our chairs... Ver más

Valorada con 5 estrellas sobre 5

Fantastic service from the Peterborough showroom. From the moment you walk in you feel at ease, no pressure sales & everyone super friendly & very knowledgable. Greta & Pushpa were extremely helpfu... Ver más

Valorada con 5 estrellas sobre 5

The assistant, Pushpa Pugh was attentive as soon as we walked through the door. She quickly ascertained the right sized chair required and took her time to make sure it was suitable. She explained eve... Ver más


Información sobre la empresa

  1. Tienda de muebles
  2. Proveedor de equipos para discapacitados
  3. Fábrica de muebles
  4. Proveedor de equipos de asistencia para la movilidad

Sobre HSL Chairs - Peterborough

Escrito por la empresa

HSL is an award-winning family furniture business with stores nationwide. We’ve been handcrafting and delivering beautiful furniture to provide true comfort for over 50 years. Making people comfortable is part of our DNA and that is why we do it.


We have spent over half a century making it our mission to understand the different sizes, shapes and needs of our customers. We have learnt how people sit, rest and sleep; how their bodies bend and move; and where and why they ache. We call this knowledge CleverComfort™, and it goes into the design and manufacture of every chair, sofa and bed we make – ensuring that our furniture fits the bodies of our customers perfectly.


Award Winning

HSL has also been recognised by The Queen’s Awards for Enterprise for one of our innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation.


Made in Yorkshire

Whilst our roots still remain in Yorkshire, we have welcoming showrooms nationwide spanning the entire country and a national network of Home Visit Comfort Specialists performing consultations in our customers’ own homes.


Family Business

As we’ve grown, one thing that has never changed is the passion for comfort and furniture being at the heart of our business. We’re still family-run, we continue to hold traditional values in our hearts, and we have always been dedicated to providing a caring service and excellent value for money for all of our customers.

About HSL Chairs

Escrito por la empresa

Up to 25 Year Guarantee
Over 50 years of craftsmanship and dedication to exceptional customer service have made us who we are today. We still only employ furniture makers with the experience, skill and commitment to manufacturing the highest quality products. That’s why we are confident to cover a large number of our furniture ranges with a 25-year frame guarantee. In addition, all electrically adjustable chairs have a 5 year guarantee covering mechanical fault on the motor and handset.
Queen's Award Winners
HSL has been recognised by The Queen’s Awards for Enterprise for one of our recent innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation. 

Occupational Therapist Approved

All products are independently tested

As a member of the British Association of Occupational Therapists, Julie Jennings Dip COT HCPC, is highly qualified and greatly respected. Julie is frequently consulted for independent advice by a wide range of clients throughout the UK and Europe. All our chairs, sofas and beds at HSL are approved by Julie Jennings. Thanks to her work, you can relax in comfort knowing that each piece in our range has been thoroughly tested and evaluated by an independent health expert.

Información de contacto

  • Aston Business Park, Shrewsbury Avenue, PE2 7BX, Peterborough, Reino Unido

4,7

Excelente

TrustScore: 4.5 sobre 5

52 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Valorada con 5 estrellas sobre 5

Excellent Experience

We had an excellent couple hours in store choosing our chairs and getting them just right for us. Both Pushpa and Dawn were excellent; very knowledgeable and friendly. They made us feel special and we also enjoyed the nice touch of tea and biscuits! They were also very patient as it took some time! The showroom is very well laid out and welcoming with a great choice of furniture styles. It was a very positive experience and I would return and not hesitate to recommend HSL products, the Peterborough showroom and Pushpa and Dawn.

7 de mayo de 2026
Valorada con 5 estrellas sobre 5

Peterborough Excellence

Welcoming, knowledgeable & supportive staff assisted us in recent visits to the beautifully presented store and also with follow-up phone calls. We look forward to the arrival of our furniture.
Many thanks to Pushpa & all who helped us. Excellent service!

28 de abril de 2026
Valorada con 5 estrellas sobre 5

The manager that dealt with us was…

The manager that dealt with us was polite professional and knowledgeable
She advised us of what was best and every question we had she could answer
She did not rush us allowing us the time to
Make a decision
Thank you for such a good experience

4 de mayo de 2026
Valorada con 5 estrellas sobre 5

A really good experience with HSL

A really good experience with HSL, from the staff in the Peterborough showroom, to the people in head office in Wakefield, to the delivery team of Lee and Carl. Pushpa at the showroom was particularly helpful when we were making a decision about fabric, seat pad and the height of the chair.

10 de marzo de 2026
Opinión espontánea
Valorada con 4 estrellas sobre 5

I was hoping for a little more money…

I was hoping for a little more money off, with the Easter offer. The chair is a little over priced, looking around other furniture shops. And I wasn’t told, at my initial visit, the price of delivery, which bumped up the price even more!

4 de abril de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Pushpa The assistant

The assistant, Pushpa Pugh was attentive as soon as we walked through the door. She quickly ascertained the right sized chair required and took her time to make sure it was suitable. She explained everything very carefully and professionally. I was impressed by her manner. I made a purchase.

28 de febrero de 2026
Valorada con 4 estrellas sobre 5

HSL buying experience and super delivery

The young lady we first dealt with in the hsl store we could not understand. She talked very quietly and had to keep checking with someone else as to what she should do next. Next time we visited another lady dealt with us and was most helpful. The delivery drivers were excellent (Craig and Shane). Lovely guys five stars for them. Marie

8 de enero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Paul.D and Jon delivered our new chair…

Paul.D and Jon delivered our new chair today, right on time, Very pleased with the way they were careful and friendly,
They soon assembled the chair and put it in position, we’re very pleased with it!
We would recommend you any time and
Paul & Jon to deliver and fit
Thank you HSL
David and Margaret Palmer

12 de febrero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

I can not speak to highly of service…

I can not speak to highly of service from visiting store in Peterborough to the delivery. I know HSL chairs are highly recommended and this proven correct. I am highly delighted with my four motor chair and the delivery men Paul D & Jon could not have been more helpful and pleasant. As a 89 year old widower may I say Thank You!!!

12 de febrero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent service

Staff at the Peterborough showroom are extremely helpful and explained everything to us that we wanted to know. Chair was delivered before the estimated delivery date and the delivery team of Craig and Jed were very friendly and courteous. They explained and demonstrated how the chair functioned. Can highly recommend the company.

13 de enero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Buying at Peterborough HSL

We made our purchase at Peterborough HSL. There was a good selection, the showroom was well laid out. What really made it a wonderful experience was Pushpa Pugh who was extremely patient, helpful, knowledgeable and friendly. She was highly professional and expertly guided us through the whole process.

11 de enero de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

DO NOT buy from HSL…

Please please do not use HSL we purchased a sofa and chair from the Peterborough store to the value of almost £5000 on the 14th September when it was delivered on the 3rd December it was ripped, damaged and the delivery drivers didn't even have cloths to put on the floor I had to provide those. We refused the delivery and was promised a full refund. Despite several phone calls they still have not refunded us and have the poor quality items back.
We are now having to consider legal action against HSL so don't be caught out by all the promises made in store as the after care and service is the worst I have ever experienced.
If I could give no stars I would!!

4 de diciembre de 2025
Opinión espontánea
Logotipo de HSL Chairs - Peterborough

Respuesta de HSL Chairs - Peterborough

**UPDATE**
Good afternoon,

Thank you for taking the time to liaise with me regarding your review. Following several calls with our accounts team i do believe this matter has been resolved.
Should you require any further assistance please dont hesitate to contact our dedicated team on 01924 486902.
Kind Regards
Lauren Elliott
Customer Care Manager
Lauren.elliott@hslchairs.com


Good afternoon Mrs Peterborough,

Thank you for taking the time to leave your review. I am sorry to read that your newly handcrafted furniture arrived damaged. I am keen to look in to the what is causing the delay with your refund, in order for me to do please would you email me your order details and i will ensure this is followed up immediately.
Kind Regards
Lauren Elliott
Customer Care Manager
Lauren.elliott@hslchairs.com

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