Delivery of my chair in mid June by Lee and Carl. Arrived nice and early. Products unwrapped and handled with care. Polite and professional and everything explained to me. Highly recommended.
Localización
Cambiar localizaciónAston Business Park, Shrewsbury Avenue, PE2 7BX Peterborough, GB
•Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Paul and Carl F were very professional and polite. Arrived when they said they would and explained how mums chair worked and put it where she wanted it
We received excellent customer service in your Peterborough store. All the options were shown to us and we were able to try each and every one of them. Our choices were checked for being the correct f... Ver más
The staff were attentive but never pushy. They were well informed on all aspects of the furniture. I was given all the information I needed and was delighted to be told that I was entitled to a reduct... Ver más
Información sobre la empresa
- Tienda de muebles
- Proveedor de equipos para discapacitados
- Fábrica de muebles
- Proveedor de equipos de asistencia para la movilidad
Sobre HSL Chairs - Peterborough
Escrito por la empresa
HSL is an award-winning family furniture business with stores nationwide. We’ve been handcrafting and delivering beautiful furniture to provide true comfort for over 50 years. Making people comfortable is part of our DNA and that is why we do it.
We have spent over half a century making it our mission to understand the different sizes, shapes and needs of our customers. We have learnt how people sit, rest and sleep; how their bodies bend and move; and where and why they ache. We call this knowledge CleverComfort™, and it goes into the design and manufacture of every chair, sofa and bed we make – ensuring that our furniture fits the bodies of our customers perfectly.
Award Winning
HSL has also been recognised by The Queen’s Awards for Enterprise for one of our innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation.
Made in Yorkshire
Whilst our roots still remain in Yorkshire, we have welcoming showrooms nationwide spanning the entire country and a national network of Home Visit Comfort Specialists performing consultations in our customers’ own homes.
Family Business
As we’ve grown, one thing that has never changed is the passion for comfort and furniture being at the heart of our business. We’re still family-run, we continue to hold traditional values in our hearts, and we have always been dedicated to providing a caring service and excellent value for money for all of our customers.
About HSL Chairs
Escrito por la empresa

- Up to 25 Year Guarantee
- Over 50 years of craftsmanship and dedication to exceptional customer service have made us who we are today. We still only employ furniture makers with the experience, skill and commitment to manufacturing the highest quality products. That’s why we are confident to cover a large number of our furniture ranges with a 25-year frame guarantee. In addition, all electrically adjustable chairs have a 5 year guarantee covering mechanical fault on the motor and handset.
- Queen's Award Winners
- HSL has been recognised by The Queen’s Awards for Enterprise for one of our recent innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation.
Occupational Therapist Approved
All products are independently tested
Información de contacto
Aston Business Park, Shrewsbury Avenue, PE2 7BX, Peterborough, Reino Unido
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Pushpa The assistant
The assistant, Pushpa Pugh was attentive as soon as we walked through the door. She quickly ascertained the right sized chair required and took her time to make sure it was suitable. She explained everything very carefully and professionally. I was impressed by her manner. I made a purchase.
Positive experience
Very informative, patient and knowledgeable. Assistant Pushpa had a lovely manner, everything explained carefully.
HSL buying experience and super delivery
The young lady we first dealt with in the hsl store we could not understand. She talked very quietly and had to keep checking with someone else as to what she should do next. Next time we visited another lady dealt with us and was most helpful. The delivery drivers were excellent (Craig and Shane). Lovely guys five stars for them. Marie
Paul.D and Jon delivered our new chair…
Paul.D and Jon delivered our new chair today, right on time, Very pleased with the way they were careful and friendly,
They soon assembled the chair and put it in position, we’re very pleased with it!
We would recommend you any time and
Paul & Jon to deliver and fit
Thank you HSL
David and Margaret Palmer
I can not speak to highly of service…
I can not speak to highly of service from visiting store in Peterborough to the delivery. I know HSL chairs are highly recommended and this proven correct. I am highly delighted with my four motor chair and the delivery men Paul D & Jon could not have been more helpful and pleasant. As a 89 year old widower may I say Thank You!!!
Buying a reclining chair can be a wonderful experience.
Welcoming and knowledgeable staff to help you choose your perfect product from their wide range of beautifully presented furniture, most of it made to fit you perfectly from materials of your own choice. Saira looked after us admirably.
Excellent service
Staff at the Peterborough showroom are extremely helpful and explained everything to us that we wanted to know. Chair was delivered before the estimated delivery date and the delivery team of Craig and Jed were very friendly and courteous. They explained and demonstrated how the chair functioned. Can highly recommend the company.
Buying at Peterborough HSL
We made our purchase at Peterborough HSL. There was a good selection, the showroom was well laid out. What really made it a wonderful experience was Pushpa Pugh who was extremely patient, helpful, knowledgeable and friendly. She was highly professional and expertly guided us through the whole process.
Purchased a rise and recline bed.
Purchased a rise and recline bed from HSL Peterborough.
The whole experience was first class and Greta made us feel at ease and answered all our questions without pressurising us.
Es posible que utilice la IA para responderVer más
DO NOT buy from HSL…
Please please do not use HSL we purchased a sofa and chair from the Peterborough store to the value of almost £5000 on the 14th September when it was delivered on the 3rd December it was ripped, damaged and the delivery drivers didn't even have cloths to put on the floor I had to provide those. We refused the delivery and was promised a full refund. Despite several phone calls they still have not refunded us and have the poor quality items back.
We are now having to consider legal action against HSL so don't be caught out by all the promises made in store as the after care and service is the worst I have ever experienced.
If I could give no stars I would!!

Respuesta de HSL Chairs - Peterborough
Great service
It is good quality furniture, Carl and Lee who delivered our furniture were very professional, polite and helpful.
Excellent service.
We went to the Peterborough branch and were greeted at the door by Greta.
She was very knowledgeable and helpful with no pressure to buy.
We were happy to place an order.
Very helpful and knowledgeable staff on…
Very helpful and knowledgeable staff on the showroom. Also the two guys who delivered and assembled the furniture and put it in our front room. Both Lee and Tom were polite and ensured everything was just right.
Great customer service
Great customer service, felt completely at ease from the second we walked into the store .
Pushpa was amazing , explaining and showing my parents the difference between 1-2and 4 motor chairs, sizing , getting the right fit and giving them time to chat about what is right for them ,even had a cup of tea and biscuits.
Never Putting them under pressure to make a decision!
Made the whole experience very pleasurable !
Buying an armchair from HSL Peterborough.
Although we had to travel to our nearest HSL at Peterborough. It was well worth it for the face to face experience and to be able to view the range of armchairs we were interested in. We spoke with Anna, who was very helpful and knowledgeable.
A great and friendly service. Well worth the visit.
I visited HSL Chairs in Peterborough this morning after perusing the catalogue they sent me in the post.
I was greeted at the door by Anna who was superb throughout the 1.5 hours I was with her. There was no sales pressure and she answered all my questions and concerns. She helped me try out a number of chair and fabric options and made a number of helpful suggestions based on my personal circumstances. Thanks Anna, you were great. If the chair turns out to be as good as you, I will be a very happy man.
Ten out of ten!
An excellent showroom with a lovely team, working well together. Pushpa is the epitome of kindness and patience. Prices seem comparable with other firms and the opportunity to lie on beds and operate them without time pressure was invaluable.
So glad we decided to visit - Roger and Jenny Taylor
Always Better to shop with professionals.HSL.
Extremely helpful in store and efficient.
Delivered on time. Damion and Carl P. Very pleasant and professional.
Great service
Great service from being in the show room to delivery.
Visited the Peterborough show room lovely helpful staff. They were patient and answered all my questions very proffessional.
On the day of delivery got a call to say they were on there way. Again very proffessional service
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.