HSL Chairs - Stockton-on-Tees Opiniones 

111
TrustScore: 5 sobre 5

4,9

Ross Road, Portrack Lane, TS18 2NH Stockton-on-Tees, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Had a wonderful experience with Wendy and Ali at Portrack Lane shop. After my mum having a bad experience at another retailers, My mum was so upset and both ladies reassured her that they would be abl... Ver más

Valorada con 5 estrellas sobre 5

The delivery team of Carl & Graham kept me informed of their expected day and time of arrival and were more than happy to move existing furniture to allow for the new chair. Would recommend and use ag... Ver más

Valorada con 5 estrellas sobre 5

Used Stockton Portrack branch, staff very helpful , very knowledgeable of products, and made us feel very comfortable. Our 2 Sofas delivered by Paul & Ian, no problems at all. Gave us all the infor... Ver más

Valorada con 5 estrellas sobre 5

Im a returning customer to HSL ....need i say more? Service, customer care, politeness, quality of furniture all superb. Steph and John were so helpful it was a pleasure to see them again. I cant wa... Ver más


Información sobre la empresa

  1. Tienda de muebles
  2. Proveedor de equipos para discapacitados
  3. Fábrica de muebles
  4. Proveedor de equipos de asistencia para la movilidad

Sobre HSL Chairs - Stockton-on-Tees

Escrito por la empresa

HSL is an award-winning family furniture business with stores nationwide. We’ve been handcrafting and delivering beautiful furniture to provide true comfort for over 50 years. Making people comfortable is part of our DNA and that is why we do it.


We have spent over half a century making it our mission to understand the different sizes, shapes and needs of our customers. We have learnt how people sit, rest and sleep; how their bodies bend and move; and where and why they ache. We call this knowledge CleverComfort™, and it goes into the design and manufacture of every chair, sofa and bed we make – ensuring that our furniture fits the bodies of our customers perfectly.


Award Winning

HSL has also been recognised by The Queen’s Awards for Enterprise for one of our innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation.


Made in Yorkshire

Whilst our roots still remain in Yorkshire, we have welcoming showrooms nationwide spanning the entire country and a national network of Home Visit Comfort Specialists performing consultations in our customers’ own homes.


Family Business

As we’ve grown, one thing that has never changed is the passion for comfort and furniture being at the heart of our business. We’re still family-run, we continue to hold traditional values in our hearts, and we have always been dedicated to providing a caring service and excellent value for money for all of our customers.

About HSL Chairs

Escrito por la empresa

Up to 25 Year Guarantee
Over 50 years of craftsmanship and dedication to exceptional customer service have made us who we are today. We still only employ furniture makers with the experience, skill and commitment to manufacturing the highest quality products. That’s why we are confident to cover a large number of our furniture ranges with a 25-year frame guarantee. In addition, all electrically adjustable chairs have a 5 year guarantee covering mechanical fault on the motor and handset.
Queen's Award Winners
HSL has been recognised by The Queen’s Awards for Enterprise for one of our recent innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation. 

Occupational Therapist Approved

All products are independently tested

As a member of the British Association of Occupational Therapists, Julie Jennings Dip COT HCPC, is highly qualified and greatly respected. Julie is frequently consulted for independent advice by a wide range of clients throughout the UK and Europe. All our chairs, sofas and beds at HSL are approved by Julie Jennings. Thanks to her work, you can relax in comfort knowing that each piece in our range has been thoroughly tested and evaluated by an independent health expert.

Información de contacto

  • Ross Road, Portrack Lane, TS18 2NH, Stockton-on-Tees, Reino Unido

4,9

Excelente

TrustScore: 5 sobre 5

111 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(111)

3788 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Had a wonderful experience with Wendy…

Had a wonderful experience with Wendy and Ali at Portrack Lane shop. After my mum having a bad experience at another retailers, My mum was so upset and both ladies reassured her that they would be able to help and they did. We got a cuppa tea and biscuits while looked around store and made our minds up. On completing with the paper work and leaving both the ladies gave mum a massive hug and said if we were ever passing call in and say hello. Wendy and Ali I am sure we will and thank you both so so much x

8 de julio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Delivery experience

We have just had a sette and recliner chair delivered by Paul and Thomas very professional team took care with our property fitted everything together put them in the place we wanted tested the recliner and went through what to do if we get a issue very please customer so from first going into the shop the staff were fantastic Steph Wendy and Alison to get the furniture delivered we could haven't got better service anywhere well done HSL

9 de julio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Both John and Wendy from the Stockton…

Both John and Wendy from the Stockton branch were really friendly and helpful. They brought 2 chairs to my home to give me some options. There was no hard sell just lots of information to enable me to make a choice. I would thoroughly recommend them and HSL.

2 de julio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Im a returning customer to HSL ....need…

Im a returning customer to HSL ....need i say more? Service, customer care, politeness, quality of furniture all superb. Steph and John were so helpful it was a pleasure to see them again. I cant wait for my new sofa and chair to arrive. Thankyou so much ....also for the tea and biscuits!!

25 de junio de 2026
Valorada con 5 estrellas sobre 5

We purchased the chair from the…

We purchased the chair from the stockton branch. Salesperson very helpful . The two delivery men were excellent. Carl and Lee.
Informed us of arrival and explained everything to us on how to maintain the chair.

23 de junio de 2026
Valorada con 5 estrellas sobre 5

Top notch customer service

From the helpfulness of all the ladies in the Stockton store to the great delivery team (Lee & Carl F), I couldn't have had a better experience. Customer service is absolutely top notch.

25 de junio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Used Stockton Portrack branch

Used Stockton Portrack branch, staff very helpful , very knowledgeable of products, and made us feel very comfortable.
Our 2 Sofas delivered by Paul & Ian, no problems at all.
Gave us all the information we needed, and very pleasant to talk too. Placed furniture exactly where we wanted it.

8 de junio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

John and Wendy Stockton branch arrived…

John and Wendy Stockton branch arrived for an home visit on time. I tried the Aysgarth 4 motor riser recliner and found it exceeded my expectations. Both John and Wendy were so nice patient and helpful no pressure to buy lovely people. Anyway I placed my order and now look forward to delivery, highly recommend.

3 de junio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

The two Stockton branch staff Wendy and…

The two Stockton branch staff Wendy and Steph were excellent in helping us arrive at a decision that met our requirements in terms of their knowledge and helpfulness with regards the chair fitting and colour coordination for our room decor. No pressure sales, just honest information delivered in a supportive and friendly manner.

1 de junio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Buying a recliner and sofa

John and Ali from Stockton were both very friendly, efficient and explained everything very clearly so we knew exactly what we were buying. Nothing was too much trouble and my husband was able to sit in a chair and try it out.

22 de mayo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fantastic service & product

Everything from start to delivery was fantastic, staff in the shop were very attentive, nothing was too much trouble for them. Checking to make sure the chair met my mams needs and getting them a cuppa tea, it's the small gestures that make all the difference. Delivery lads Alex & Asad were lovely, making sure it worked and trying different areas of the room to see where was best. Thanks to all and she is very pleased with the chair :-)

24 de mayo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Home demonstration

The appointment was arranged through a telephone conversation with staff at the York showroom who were extremely helpful. Wendy and John arrived on time and both were very knowledgeable about the products and the history of HSL. I was nervous when using the chair to recline and stand but they guided me in a friendly, professional manner. The Ripley chair was extremely comfortable and I’m now waiting impatiently for my own to arrive!

23 de abril de 2026
Valorada con 5 estrellas sobre 5

Craig and Jed delivered my chair today…

Craig and Jed delivered my chair today 21st April. They rang to say the time they would be with me. They were polite, friendly and very professional in their job. They were nice guys.
Along with the girls in the shop my experience with HSL was extremely good. Thank you all concerned.

21 de abril de 2026
Opinión espontánea

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