HSL Chairs - Stockton-on-Tees Opiniones 

125
TrustScore: 5 sobre 5

4,9

Ross Road, Portrack Lane, TS18 2NH Stockton-on-Tees, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Called in to Stockton branch today for a look around and wow what a beautiful store fabulous staff and intoxicating atmosphere 🥂 on their launch day. Our salesperson was the lovely Jillian didn’t get... Ver más

Valorada con 5 estrellas sobre 5

Excellent customer service - staff could not have been more helpful. Not pushy, great product knowledge, answered all our questions, lots of patience. I didn't expect going to choose a chair for my da... Ver más

Valorada con 5 estrellas sobre 5

John and Jackie at Stockton store made me very welcome but not overwhelming. They were very knowledgeable and gave me time to decide about my purchase of recliner chair

Valorada con 5 estrellas sobre 5

Treated as a special guest from the minute we arrived at the Stockton on Tees branch. Special mention for Wendy, Jackie and John, who spent time explaining to my elderly mother in law everything that... Ver más


Información sobre la empresa

  1. Tienda de muebles
  2. Proveedor de equipos para discapacitados
  3. Fábrica de muebles
  4. Proveedor de equipos de asistencia para la movilidad

Sobre HSL Chairs - Stockton-on-Tees

Escrito por la empresa

HSL is an award-winning family furniture business with stores nationwide. We’ve been handcrafting and delivering beautiful furniture to provide true comfort for over 50 years. Making people comfortable is part of our DNA and that is why we do it.


We have spent over half a century making it our mission to understand the different sizes, shapes and needs of our customers. We have learnt how people sit, rest and sleep; how their bodies bend and move; and where and why they ache. We call this knowledge CleverComfort™, and it goes into the design and manufacture of every chair, sofa and bed we make – ensuring that our furniture fits the bodies of our customers perfectly.


Award Winning

HSL has also been recognised by The Queen’s Awards for Enterprise for one of our innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation.


Made in Yorkshire

Whilst our roots still remain in Yorkshire, we have welcoming showrooms nationwide spanning the entire country and a national network of Home Visit Comfort Specialists performing consultations in our customers’ own homes.


Family Business

As we’ve grown, one thing that has never changed is the passion for comfort and furniture being at the heart of our business. We’re still family-run, we continue to hold traditional values in our hearts, and we have always been dedicated to providing a caring service and excellent value for money for all of our customers.

About HSL Chairs

Escrito por la empresa

Up to 25 Year Guarantee
Over 50 years of craftsmanship and dedication to exceptional customer service have made us who we are today. We still only employ furniture makers with the experience, skill and commitment to manufacturing the highest quality products. That’s why we are confident to cover a large number of our furniture ranges with a 25-year frame guarantee. In addition, all electrically adjustable chairs have a 5 year guarantee covering mechanical fault on the motor and handset.
Queen's Award Winners
HSL has been recognised by The Queen’s Awards for Enterprise for one of our recent innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation. 

Occupational Therapist Approved

All products are independently tested

As a member of the British Association of Occupational Therapists, Julie Jennings Dip COT HCPC, is highly qualified and greatly respected. Julie is frequently consulted for independent advice by a wide range of clients throughout the UK and Europe. All our chairs, sofas and beds at HSL are approved by Julie Jennings. Thanks to her work, you can relax in comfort knowing that each piece in our range has been thoroughly tested and evaluated by an independent health expert.

Información de contacto

  • Ross Road, Portrack Lane, TS18 2NH, Stockton-on-Tees, Reino Unido

4,9

Excelente

TrustScore: 5 sobre 5

125 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(125)

4371 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

We purchased the chair from the…

We purchased the chair from the stockton branch. Salesperson very helpful . The two delivery men were excellent. Carl and Lee.
Informed us of arrival and explained everything to us on how to maintain the chair.

23 de junio de 2026
Valorada con 5 estrellas sobre 5

Top notch customer service

From the helpfulness of all the ladies in the Stockton store to the great delivery team (Lee & Carl F), I couldn't have had a better experience. Customer service is absolutely top notch.

25 de junio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Used Stockton Portrack branch

Used Stockton Portrack branch, staff very helpful , very knowledgeable of products, and made us feel very comfortable.
Our 2 Sofas delivered by Paul & Ian, no problems at all.
Gave us all the information we needed, and very pleasant to talk too. Placed furniture exactly where we wanted it.

8 de junio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

John and Wendy Stockton branch arrived…

John and Wendy Stockton branch arrived for an home visit on time. I tried the Aysgarth 4 motor riser recliner and found it exceeded my expectations. Both John and Wendy were so nice patient and helpful no pressure to buy lovely people. Anyway I placed my order and now look forward to delivery, highly recommend.

3 de junio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

The two Stockton branch staff Wendy and…

The two Stockton branch staff Wendy and Steph were excellent in helping us arrive at a decision that met our requirements in terms of their knowledge and helpfulness with regards the chair fitting and colour coordination for our room decor. No pressure sales, just honest information delivered in a supportive and friendly manner.

1 de junio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Buying a recliner and sofa

John and Ali from Stockton were both very friendly, efficient and explained everything very clearly so we knew exactly what we were buying. Nothing was too much trouble and my husband was able to sit in a chair and try it out.

22 de mayo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fantastic service & product

Everything from start to delivery was fantastic, staff in the shop were very attentive, nothing was too much trouble for them. Checking to make sure the chair met my mams needs and getting them a cuppa tea, it's the small gestures that make all the difference. Delivery lads Alex & Asad were lovely, making sure it worked and trying different areas of the room to see where was best. Thanks to all and she is very pleased with the chair :-)

24 de mayo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Home demonstration

The appointment was arranged through a telephone conversation with staff at the York showroom who were extremely helpful. Wendy and John arrived on time and both were very knowledgeable about the products and the history of HSL. I was nervous when using the chair to recline and stand but they guided me in a friendly, professional manner. The Ripley chair was extremely comfortable and I’m now waiting impatiently for my own to arrive!

23 de abril de 2026
Valorada con 5 estrellas sobre 5

Craig and Jed delivered my chair today…

Craig and Jed delivered my chair today 21st April. They rang to say the time they would be with me. They were polite, friendly and very professional in their job. They were nice guys.
Along with the girls in the shop my experience with HSL was extremely good. Thank you all concerned.

21 de abril de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

A successful and satisfying visit

We initially visited the Stockton-on-Tees branch to view the furniture on display. We were assisted by Luke, who was very helpful and left us alone to try out a number of suites that we liked and discuss our findings with each other, but being there whenever we sought further information. We left with brochures etc to peruse at home.
We revisited the store on 7 April 2026 where we were met by Allison, who again helped us with further queries and guided us into making our final choice, result: 1 x 3-piece suite purchased.
Both members of staff were very knowledgeable about the various styles, sizes and options of furniture and their coverings and were courteous throughout.

7 de abril de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Jacqui and John from the Stockton store…

Jacqui and John from the Stockton store came to demonstrate the chairs. They were both extremel pleasant and helpful , Jacqui going above and beyond helping with the samples of fabric. After much consideration I placed my order for a three piece suite .I have now taken delivery after slight problems removing my old suite which the delivery men took in their stride! I am 100% pleased with my furniture and the service received from all the staff, including very helpful customer services, including Chantelle who very kindly sent me a birthday card following me mentioning in passing that the furniture was going to be a birthday present to myself!!

8 de abril de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Helpful and thoughtful staff

Taking time to understand and help with individual customer needs,Pleasant kind hearted staff nothing to much trouble great showery and facilities

21 de marzo de 2026
Valorada con 5 estrellas sobre 5

Exceptional service.

Exceptional service from staff at HLS Stockton, in particular Allison. The range of sofas, chairs and fabrics, is extensive, and competitively priced. Highly recommended.

28 de marzo de 2026
Opinión espontánea

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