Herbert Todd & Son Opiniones 

248
TrustScore: 4 sobre 5

3,9

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Got great service from Sarah today, very friendly and helpful no hesitation on buying the Microwave and it was Evan taken to my car Thanks Nigel

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Thank you Herbert Todd & Son, once again you haven't let me down. Fridge freezer blew up on Monday evening, rang Todds Tuesday morning, very, very helpful young lady on the phone. Small terrace hous... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Would leave no stars if I could. Ordered a tumble dryer online a week ago, my husband called the store on the same day to check when it could be collected, spoke to Noah who advised there was a pr... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Needed new fully integrated washing machine and approached Herbert Todd. Would they be able to supply and fit despite all the current Covid 19 difficulties. Not only did they price match, they deliver... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de electrodomésticos

Información proporcionada por diversas fuentes externas

Herbert Todd’s, established 1936 is still a family run business. We still believe that customer service counts, we provide FREE local delivery on most products and a complete home installation service is always available.


Información de contacto

3,9

Muy bueno

TrustScore: 4 sobre 5

248 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 50% de las opiniones negativas

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3,9

Todas las opiniones

(248)

6 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Needed new fully integrated washing…

Needed new fully integrated washing machine and approached Herbert Todd. Would they be able to supply and fit despite all the current Covid 19 difficulties. Not only did they price match, they delivered and fully fitted the new machine within a few days. Old machine taken away and kitchen restored. Terrific service from sales team, delivery man and the joiner.

15 de mayo de 2020
Opinión espontánea
Logotipo de Herbert Todd & Son

Respuesta de Herbert Todd & Son

Hi Rich, thank you for the excellent feedback, I will pass your comments on to the team :-) Demand for integrated kitchen products has been growing steadily over the last ten years, they look so much better but they do require a little more thought and care to specify and fit and that's where we can help.

Valorada con 5 estrellas sobre 5

Family firm you can trust

Excellent service and good range of products.

15 de mayo de 2020
Opinión espontánea
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Respuesta de Herbert Todd & Son

Thank you for the recommendation Richard! I'm glad we could sort your query out :-)

Valorada con 5 estrellas sobre 5

Very helpful

Very helpful - very cheerful - great service

14 de mayo de 2020
Opinión espontánea
Logotipo de Herbert Todd & Son

Respuesta de Herbert Todd & Son

Thank you Jackie, we're trying hard to remain positive :-)

Valorada con 5 estrellas sobre 5

As always personal service and a team…

As always personal service and a team that go that extra mile to help out. Wouldn't consider buying from anyone else.

12 de mayo de 2020
Opinión espontánea
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Respuesta de Herbert Todd & Son

Thank you Mrs Hyett for the lovely recommendation! :-)

Valorada con 5 estrellas sobre 5

Fast & efficient

Fast & efficient, would use again and also recommend

11 de mayo de 2020
Opinión espontánea
Logotipo de Herbert Todd & Son

Respuesta de Herbert Todd & Son

Thanks Ellie for recommending us, really appreciate it! :-)

Valorada con 5 estrellas sobre 5

Delivered as promised

Delivered as promised, old appliance removed and new one placed where requested. Delivery guys were great, thankyou very much Herbert Todd!!

2 de mayo de 2020
Opinión espontánea
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Respuesta de Herbert Todd & Son

Thank you Mr Durham for the order, we're glad it all went as planned :-)

Valorada con 5 estrellas sobre 5

Contacted because I bought a washing…

Contacted because I bought a washing machine and microwave before the service was good then with regard a problem dishwasher thinking I wood have to purchase a new one but gave me a contact for a repair person he helped me sort the problem but will defiantly purchase any electrical good that I may need in the future the service was excellent very quick response and helpful not may firms would do this if not selling anything

24 de abril de 2020
Opinión espontánea
Logotipo de Herbert Todd & Son

Respuesta de Herbert Todd & Son

Hi Mrs Clark, thank you for the feedback, we consider ourselves a customer service company first and foremost so that means we would always recommend a repair if it's more appropriate even if it delays a sale for us :-)

Valorada con 5 estrellas sobre 5

Tall freezer purchase enquiry

In the end you weren't able to supply immediately the upright freezer I was after, but the information you gave and your courtesy were excellent.

20 de abril de 2020
Opinión espontánea
Logotipo de Herbert Todd & Son

Respuesta de Herbert Todd & Son

Thank you for the kind words Mrs Haines and sorry again we could not supply what you wanted at this time.

Valorada con 5 estrellas sobre 5

Very helpful

Very helpful on the 'phone despite the store being closed for COVID at the moment. Speedy delivery from a very friendly team too. Well done!

14 de abril de 2020
Opinión espontánea
Logotipo de Herbert Todd & Son

Respuesta de Herbert Todd & Son

:-) We can't wait to get our stores (safely) back open again but we really value your business during these testing times!

Valorada con 5 estrellas sobre 5

proper service

ordered on line Sunday,phone contact from todds 0830 Monday,informed delivery would be in the afternoon and I would be advised on the time later in the day,12.30 phone call to confirm delivery time of 3.30.Delivered on time be helpful and cautious d driver.This level of service is that which the competition is struggling to emulate.

12 de abril de 2020
Opinión espontánea
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Respuesta de Herbert Todd & Son

Thank you Mr Moss for your kind comments, very much appreciated! :-)

Valorada con 4 estrellas sobre 5

A great service

A great service - some initial confusion with order expertly sorted by Chris, followed by rapid delivery

9 de abril de 2020
Opinión espontánea
Logotipo de Herbert Todd & Son

Respuesta de Herbert Todd & Son

Thank you Mr Scott. Apologies if there was some confusion but we are currently working with a team of three (normally 27) so we're trying to cover a lot of bases :-)

Valorada con 5 estrellas sobre 5

Unbelievable customer service.

Herbert Todd have been supplying and maintaining the appliances in my rental houses in york for over 20 years. Their service is absolutely second to none. The whole team from management to delivery staff and engineers cannot do enough for their customers. My main point of contact (Heather) never fails to respond immediately to any maintenance issues and nothing fazes her or her colleagues. There is a reason they’ve been going so long - they have a business ethic rarely seen these days. Even during the current pandemic they remain available and willing to help. Highly recommended for rentals, sales and after care.

8 de abril de 2020
Opinión espontánea
Logotipo de Herbert Todd & Son

Respuesta de Herbert Todd & Son

Thank you Andy, if you're happy we're happy! Over the years, and especially now, everything has changed and equally nothing has changed. After 84 years in business in York we still stick to the pillars of value, knowledge and the best customer service. Colleagues like Heather have literally made it their life's work to help our customers and their dedication will shine through no matter what life has to throw at us.

Valorada con 5 estrellas sobre 5

Good service

All good service. Prompt delivery. courteous and helpful staff.

7 de abril de 2020
Opinión espontánea
Logotipo de Herbert Todd & Son

Respuesta de Herbert Todd & Son

Thank you Hugh for the great recommendation.

Valorada con 5 estrellas sobre 5

Excellent service

The staff in the shop (before covid19) are all knowledgeable and helpful, delivery is arranged for the customers convenience and the delivery people are friendly and make sure everything is working to the customers satisfacion before leaving. This is why a local, family owned firm is always better than chains

4 de abril de 2020
Opinión espontánea
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Respuesta de Herbert Todd & Son

Thank you Mrs Sellers, we hope to emerge from all this very soon and open our wonderful stores once again. For now, thank you for your custom, we are very glad to be of assistance.

Valorada con 5 estrellas sobre 5

Fast service

At 9am I rang up to get a new tv for my 92 year old mum and by 10:30 am it was installed and set up. Brilliant service. Could not ask for more. Thanks

3 de abril de 2020
Opinión espontánea
Logotipo de Herbert Todd & Son

Respuesta de Herbert Todd & Son

Hi Mr Ward, we are very glad we could assist you and your mother in these tricky circumstances! Mrs Ward looked over the moon when we got her a picture again :-)

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