Hunza Foodways Opiniones 

Respuesta de Hunza Foodways

8 jul 2024

Assalam o Alaikum

As per our records, your order was shipped on 13th June and scheduled for delivery on 16th June, but you were unavailable at the delivery location. You can check the tracking info: www.snipboard.io/VBsvx2.jpg

We contacted you, and you requested to reattempt delivery 7 days later when you will be back in the location.

Please note that Pakistani courier companies attempt delivery 2 times, on consecutive days and return the parcel, but upon your requests, we asked them to deliver a week later.

Because this was a special delivery case, not handled by couriers typically, they did hold the parcel and delivered it 9 days later.

We hope you liked the product and happy organic shopping!

Regards
Bibi Hawa
Founder HF

Respuesta de Hunza Foodways

27 jun 2024

Assalam o alaikum

Thanks for the feedback. After this review, we now have introduced vacuum packing for kelawo to retain its freshness and will not get too dried/crispy.

Regards
Bibi Hawa
HF

Respuesta de Hunza Foodways

Actualizada el 27 jun 2024

Hi Madeeha,

Thanks for the detailed review. We apologise for the delayed delivery and unresponsiveness over email/WhatsApp.

Actually, from 19 January to 4th Feburary, there were strikes across Gilgit Baltistan, due to which internet connections were blocked/unavailable and our operations were disrupted. We made sure to ship as soon as possible when the services were available.

Usually, the delivery takes 3-5 days once shipped. In your case, it did take 2 weeks for processing and another 3-5 days for delivery,

We are glad you liked the product.

Kind regards,
Sehrish

Respuesta de Hunza Foodways

15 feb 2024

Hi Imran,

Thanks for the detailed review. We have recieved the complain and are rechecking the stock.

Inshallah we will replace this stock and make sure to send better qualtiy in future orders.

Kind Regards
Sehrish

Respuesta de Hunza Foodways

3 feb 2024

Hello

The Kashmiri Zaffran is original saffron from different valleys of Kashmir. They are slightly different from Iran's Saffron. If you had not liked the saffron you could have returned it with our excellent 7-14 days return policy: https://hunzafoodways.com/refund_returns_policy/

We did not receive any feedback once the product was delivered, we just rechecked both email and WhatsApp but no return request was made.

Regards
Hunza Foodways

Respuesta de Hunza Foodways

27 nov 2023

Hello Mrs Zee

Sorry for the inconvenience caused, your order was canceled promptly as Dandelion Tea was out of stock. The order was placed as Cash on Delivery order and hence no payment was made in advace. The order cancellation was communicated via email too.

So you can not accuse us of scamming.

Please use appropriate taglines for the reviews as "Scammer alert" and "bunch of scammers" may not be the appropriate words to use when a shop cancels your order for an out-of-stock item.

Regards
Hunza Foodways.