Hutchings Opiniones 

4.5/5 Good, but there's always room for improvement.

First time at Hutchings Swansea after Hutchings Bridgend couldn't fit me in for two months. It's a much bigger dealership and professionalism is up another level.

The service advisor was particularly helpful regarding an issue I was having. I was advised that a recent recall had been redone to help with the warning light seen and the agreed service was done promptly.

They also didn't try to force extra work, I was just given the option which was an improvement.

I will look to return for my next service, the extra 10 or 15 miles is worth it.

Update: Second service at Hutchings Swansea done. Decent enough, though £80 is a lot to have your car looked over and washed but not cleaned inside. This is mainly thanks to Hyundai's rip off service schedule for electric cars but more could be done to make a customer feel like they've had value.

The service indicator was also not reset on return. Basic stuff and poor attention to to detail.

Another update: My car has now 140,000 miles and has been serviced every 10,000 by Hutchings Swansea. Basic servicing has been done efficiently, but more pleasingly the warranty issues I've had have been sorted out very well despite being very difficult to diagnose.

I have two further warranty claims in progress, so I may be back but so far so good.

Edit 11/9/2026
The car has now done 169k miles. The last two warranty claims were handled well. The car is no longer being serviced following Hyundai's rip off schedule as it's out of all warranty cover.

However, I have been back to Swansea Hyundai for maintenance work recently. Unbelievably they were highly competitive against independent garages and could do the work suiting me. This included Air Con work which I understand is not as straightforward as a normal car.

I was pleased with the work and the service advisors are great. I think one is Paul but I'm not sure, Nigel I've dealt with mostly and he's as good as I've come across in many a year.

So apart from telling me a I needed new discs and pads on the rear when on a subsequent visit after not being changed they were judged as good...the Swansea dealership have been great. I was less pleased with Bridgend but they weren't bad, just not as good as Swansea.

Matt has been really helpful through the whole process of my car purchase and has answered all my questions 😊

The staff are very friendly and professional making my whole experience flawless.

Wonderful service.
The experience from viewing, information, test drive and sale, I felt totally involved.
My sales executive Matt was highly professional and very knowledgeable.
Will be staying with them, that is for sure.
Well done.

When my car goes in for a Serice or MOT the mechanic does a video link so you can exactly what checks are being done and any issues they will update you straight away so you know exactly what's been done or what's to do.All the staff in Hutchinson hyundai in the swansea dealership are always friendly and professional 😉

The service received was exceptional, check in, update with video inspection provided, handing car back was above what i have received at other dealers. Thank you and please keep it up.

As usual everything was straight forward all the staff and service was Amazing.
Will be back again when I need to thanks for a very relaxing and hassle free
time

Absolutely first class service!

We personally have bought three cars from Hutchings and three family members also bought from here. In fact our daughter travelled from Bristol to buy a brand new car in Llansamlet as the deal was better than the main dealer in her own village of Thornbury! I think that says how good Hutchings are!

We can honestly say this is the best service we've ever had in purchasing cars!

Amazing experience, well organised group of workers, who couldnt do enough for myslef and family. A hot coffee and a walk about the floor being given all the information I needed. Very friendly, respectful and polite people. I will always use hutchings swansea. Thank you guys for all your help.

Well, it was my first time accessing the repair station. The staff were good but maybe in the future, prices could be looked into as most people may not be able to afford it. Overall, work was good. Keep up the good work. Cheers

Great customer care. Efficient.

From the moment of buying my car though all of its maintenance needs, I have found ease working with Hutchings.

I had a mot here but it came back with £1700 of work that n ended doing! I took it to another reputable garage and they said all the items listed were not needed to pass the mot
The brake pads had plenty of wear left other items didn’t need changing . I believe it is a money making deal to get you to spend more money.
My car passed its mot after checking the list from Hutchings.

Deane was very friendly and helpful. Very smooth process. Would recommend

I am extremely disappointed with the way the company appears to be managed. Until Becky and Jon start putting the needs of the company and its customers first rather than giving the impression that their personal relationship is taking priority I struggle to see how the business can reach its full potential.

I would also suggest that if members of staff wish to spend private time together they consider doing so away from the company premises and not in vehicles issued by the company. Their conduct has been noticed by other businesses in the local area which risks creating an unprofessional impression of the company. I would strongly encourage staff to show some consideration for the reputation of the business as well as a degree of professional judgement and self respect. Not all women have that though.

My experience is particularly disappointing because I expected much more from the Hutchings family and from a company with its reputation. Unfortunately this has left me feeling that the actions of certain individuals are tarnishing what could and should be a successful and well. regarded business.

I also want to raise concerns about my experience with reception.

Arl who is responsible for Vauxhall came across to me as extremely rude and unprofessional. My experience with Neve whom I spoke to regarding the purchase of a new Hyundai was equally frustrating. Rather than making me feel like a valued potential customer and taking the time to properly assist with my enquiry I felt that Neve appeared more interested in talking with the mechanics than in helping me with what was potentially a significant purchase.

When someone is considering spending a substantial amount of money on a new vehicle I would expect to receive a welcoming, attentive and professional standard of service. Unfortunately that is mot to be here.

Overall this has been hugely disappointing. I expected considerably better from Hutchings and from a company with such an established reputation.

I sincerely hope that management takes this feedback seriously and looks closely at both the conduct of staff and the standard of customer service being provided. Customers should feel valued, respected and confident that their business is genuinely appreciated. Based on my experience, there is considerable room for improvement.

Services - I had to take my car in for a Camshaft Product Recall. Before going to this garage my car was perfectly fine and absolutely nothing wrong with it. When I went to collect my vehicle, they told me that they had done a software upgrade and health check on the car while it was there, and now the cars engine light had come on, on the dashboard. I told them to fix whatever it was that they did to make the light come on. I was told by the very passive aggressive receptionist (Arlene) that I would have to pay to have a diagnostic done, at a cost of £144. They created the fault and expected me to pay for them to find out what the problem was. After a heated discussion with the very unhelpful receptionist (Arlene) who would not listen to or understand my point of view, who kept robotically telling me I had to pay for a diagnostic to be done. I left and got a diagnostic report done at a different garage for £40. The result of this was I had to take it back to Hutchings as a Vauxhall dealership had to fix the Ad Blue problem, so again I went back and reluctantly paid £144 for them to run a diagnostic as they wouldn't except the report I had done at the other garage. Unfortunately I had to deal with extremely unhelpful passive aggressive Arlene again. After an hour of running a diagnostic, I was told by Arlene that they still have not found the problem with my car and needed another hour to work on it. What she neglected to inform me at the start of all this, was the £144 for the diagnostic was only for the first hour, so I was expected to pay another £144 for the second hour, so £288 to try and find the problem. Another pointless conversation with the unhelpful Arlene, refused to listen or see my point of view and again just kept telling me, I had to keep paying for every hour they spent on the car due to their incompetency. My car is still not fixed and I still do not know what they did to my car to make the engine light come on. I will never ever go back to that garage, due to the rude staff, incompetent mechanics and ridiculously high pricing structure.

My son and I travelled from Northern Ireland into Cardiff, were Jason (from Hutchings) collected us from the airport, very early in the morning, got us sorted with coffee, put some petrol in our new car, programmed our sat nav, and sent us homeward via Hollyhead. Nothing was to much trouble and the car was very reasonably priced, very clean and fully serviced. First class service.

I recently visited the dealership to purchase a new car and was extremely impressed with the entire experience. All the staff were welcoming and helpful, but Conor in particular stood out. He was incredibly knowledgeable and took the time to answer every question I had about the car and the purchase process.

I was given the opportunity to test drive the car, and nothing ever seemed too much of a problem. The level of service truly felt exceptional.

I needed the car at short notice, and Conor went above and beyond to make it happen—he was able to provide the exact car I wanted within a week. I was even able to take delivery of the vehicle on the specific day I requested, which made the whole experience even better.

Overall, I cannot fault Conor or the team for their tremendous service. They made the entire process smooth, stress-free, and genuinely enjoyable. Highly recommended!

Picked the vehicle I wanted then was told by the sales rep that I couldn't pick up my vehicle because she had a day off even though the vehicle had been payed for. The overall attitude of the sales rep was very poor. She had a stinking attitude and seemed as if everything was to much to ask for! Completely took out the fun of buying a new vehicle. When I finally was allowed to pick up my car I was met with an empty tank of fuel! Anyway went home after filling it up only to notice that the carpet in the vehicle had been sprayed black and very poorly as all the plastic trim had it all over it. There was a substantial amount of rubbish behind the rear seat and the wind deflectors and led headlight bulb had been removed form my vehicle prior to me picking it up. I spent many hours rectifying the shoddy work their so called valeters had done on it! I contacted them to see about the missing parts and months later still waiting a reply absolutely terrible customer service. If you want to enjoy buying a new vehicle or get exactly what you pay for without parts being removed go to a tidy dealership not this absolute crap! I will never ever in my life deal with these crooks again nor will any of my family or friends.

I would have given Hutchings, Bridgend no stars.

The car has been the garage five weeks with a blown head gasket. I’ve had the car eight months and still under warranty.
Haven’t communicated with me properly until I got head office involved and the ombudsman.
I have refused to abide by the warranty and have barely looked at the car apart from one day to fully diagnose the reason it broke down.
I have had to get an independent mechanic to inspect it due to inconsistencies in what I’m been told.
Despite the mechanic’s report been damning against Hutchings, have still refused to repair or refund.
They have also quoted me twice as much as other garages for the same job.
I’m having to take it elsewhere due to lack of trust.

Dishonest sales tactics. Non return of holding deposit for a car that was not on-site.
I was interested in a Tucson and the one I was interested in was at Pontypridd and needed to be transferred to Bridgend. I paid £99 via bank transfer, which was a bit strange in itself.
The car was not for me, so I asked for my £99 back. Was ghosted by the salesperson Alex Hobbs despite several email chasers. I then received and email from his manager Gareth Thomas asking I would be interested in another car. When I replied was ghosted again.
Please can someone in accounts contact me about my refund.