Hutchings Opiniones 

DO NOT USE For repair work! I can not say this enough. The lack of service both customer and repair work we have had over 11 WEEKS is outrageous.

My husband took his work vehicle to the garage on the 25th of April 2025. The vehicle stood there for 6 WEEKS without any work being carried out. He would phone the garage multiple times a week and would often be met with a voice mail. After leaving countless messages he would have NO call back, leaving him to endlessly chase for updates.

When the vehicle was looked at they ordered a part and stated that it would be done straight away. Following another week of no updates my husband rang and was told that they hadn't received the part but also could not tell him when the part would arrive. Apparently there was no way to track this order.

We made a formal complaint to Hutchings due to the lack of service and repair we had received. This did not change anything and was quite frankly a waste of time. Thier customer service is absolutely appalling and I would urge anyone to stay clear of Hutchings Pontypridd.

Eventually when the vehicle was fixed the M.O.T had ran out. We asked for this to be done. Hutchings completed the M.O.T, however a few hours after vehicle pick up the vehicle rolled into a brand new car WITH THE HANDBRAKE ON!

My husband can not work without his vehicle so has faced extreme financial pressures due to Hutchings having the vehicle for 11 weeks. We paid just over £3,000 for this total lack of service with much more expense added on due to the fact they did not look at the vehicle for 6 WEEKS and now having to pay for damages to another car because of Hutchings utter incapability. The financial situation this whole process has had extreme effect on our family.

To top all of this off, Hutchings has not taken any responsibility or even formal apology for thus chaos.

STAY FAR AWAY AND DO NOT TRUST.

Picked up my new mobility car. The salesman who dealt with my changeover (Tim Cox). Was friendly, helpful, and very professional. Made it a very easy and pleasurable experience all round.
Richard Griffiths

I have been a loyal customer for the last decade having bought 3 cars & been part of their payment plan until last week. My car had a year service & MOT. It is a 68 plate but unfortunately failed the MOT, there was a front coil spring that had snapped, 2 oil leaks, a water pump leak, the brakes were 40% & the discs were pitted, I also had a fuel flush, the MOT cost & the cost of the service which I pay monthly at £24 so more or less £300 over the course of the year so including the cost of the service the bill came to £1647!!!!!! I was absolutely gutted & distraught. I am so supposed to be part of the Vauxhall club, there was no offer of discounts, no loyalty & no empathy, I was literally crying over the phone & all they were interested in was what i could afford to have done but the checks were all in the red so all high priority so i had no choice. The car was repaired vey well I will say but the customer service was non existent ........ I even had to chase for an update a few times & lets be honest, for that cost I could have bought a cheaper second hand banger!! I have always highly rated Hutchings but like every other huge multi million company, customer service as been flushed & the costs are daylight robbery, maybe the employees should wear masks!! I will never be going back to check!!!!! Keep away from the dealership if you want to save money!!

WE HAVE LOST ALL TRUST!
We have been customers for over 8 years and bought a couple of vehicles from Hutchings Pontypridd - as well as used them for annual service/MOTs.

We bought our latest car in January 2025. We made an agreement with the salesman, Paul, that it was supplied with a spare wheel, not an inflation kit. When collecting the car, we were told the spare had been ordered and not yet arrived, but would be ready in 2-3 days. We spent 2 weeks chasing Paul for the spare. Messages were not responded to and calls not returned. Finally after speaking with Alice (who was very helpful) Paul contacted to say the spare would soon be available. 3 weeks after purchasing the car, it was ready - we drove down and Paul put it in the boot - unfortunately this was not the end of the issue.

In April, we had a blowout on the M4. We attempted to change the wheel and discovered Paul had provided the wrong size spare and the plastic 'tool box' was empty - leading to a callout/recovery by AA and hours stood beside the motorway with our son. This wouldn't have happened if the correct spare was included. We have now been told Paul no longer works here and there's no record of the wheel. We have provided proof of our agreement with Paul (text and email) and would like the correct wheel and tools provided ASAP.

Unfortunately we are still awaiting a response from the sales manager.

In addition to this we believe we were misled on the vehicle history. The service record was not provided with the car - we are still awaiting more info on this. The service countdown was apparently not re-set after the pre-sale service so I don't trust whether this was actually done.

I recently had my car serviced at Hutchings Hyundai Pontypridd and was thoroughly impressed with the entire experience. From start to finish, everything was handled professionally and efficiently within the service department. Thank you Eleri and team.

A special shout-out to Andrew, the technician who worked on my vehicle. He clearly knows his stuff and took great care in making sure everything was done properly. The vehicle health check video was very informative.

The service team kept me updated throughout the process, and the car was ready right on time. It’s now running perfectly—smooth, and clean. I also appreciated the attention to detail and the friendly, helpful attitude of everyone I interacted with.

Highly recommend Hutchings Hyundai Pontypridd for anyone looking for quality service and peace of mind. I’ll definitely be returning for future maintenance.

Staff seem ok but whoever is responsible for checking the cars over to make sure they are ready and safe for the road should be sacked. Cut wires for seat belt warning under seats. Steering issues, plus a list of other issues. Nearly 14k for a duff car. Recieved a refund no problem but as i sold my old car after purchasing this i then had to spend extra on a hire car as needed one for my autistic children and lack of transport where i live. when I asked about getting refunded for the fuel and tints etc this was rejected. So all in i lost around nearly 800 quid on the extras and hire car.

This is the second car I have purchased from Hutchinson. The first car I got was a vauxhall astra and my second car was from hyundai pontypridd, as like the staff in the first garage, Ryan the sales man that sold me my car was fantastic.
He helped us sort out a few problems we had.
I would recommend both vauxhall and hyundai to anyone for good customer service and care.
Regards Bernard and Linda.

I bought a car through Joel Stone he was very helpful and patient when dealing with myself and my mother who is not able to do online banking very good service would recommend thank you

Found me the car I wanted for a better price than I’d hoped, and I’d been shopping around. Kept me up to date through the search, when they found the car, to prep and sale.

Really happy with everything, big thank you to Mark and Luke from Swansea. Would recommend these guys if you are looking for a new car

First time I've ever bought a car from a main dealer - a Hyundai Tucson, approx 8 mths old. Great service from James, Agreed a date for collection and offered a deal that included a service which was delayed but still well delivered. Smooth process and happy to recommend to anyone.

Andy was knowledgeable and approachable, and was willing to give us time to make the right decision. Thank you!

I have just bought my 3rd Tucson from Hutchings Bridgend. Matthew was very accommodating, approachable and competent. Both the buying process and the handover were very smooth and painless.

Car went in for an Mot.
They told my wife that she needed discs and pads. Which they did 18000k ago. Took it to another garage, it did need pads, but not discs. When wife said if had discs last time. They back tracked about the discs after wife questioned hyundai. Won't be using them ever again. Beware.

Been to Hyundai for 2 years for a service. £140 for a minor service seems average. This time I had a free wash and clean from their ‘external valeting company’, in which paint has been taken off the back of my car, probably from a jet wash but it’s a very noticeable big area where paint has gone down layers. I’ve been told there’s absolutely nothing they can do as it’s either due to the age of my car (2014) or an underlying paint issue. The woman I’ve spoken to is lovely but the company as a whole hasn’t got good customer service. Damaging a vehicle and then blaming it on age/already there? If that is the case there should be a clear disclaimer when offered the wash that they may damage the vehicle and won’t claim liability.

Had my second car from hutchings in Swansea, Sophie was the dealer we dealt with, amazing service from start to finish nothing was to much trouble, we had a good test drive and when we collected the car Sophie took plenty of time to go through the all the buttons and features on the car, will definitely be back and hope to deal with Sophie again

I find this garage really poor customer service use only first time few weeks ago very expensive two lady on reception no people skills stall very unhelpful sat in the chair to book in asked 3 questions 3 no straight away very very unhelpful

Took my car to Hyundai treforest for its 1 yr service, needed 2 front tyres (car has only done 4500 miles) went in again for 2 new tyres at a cost of over £300 it was the first time the wheels had been taken off. On having my car back I noticed there seemed to be a-lot of tyre compound around the wheels over 4 inches, painted on like thick emulsion. It was so thick I decided to clean them straight away and noticed both my front wheels were damaged, both in the same area near the tyre valve and both indents/ chips / paint damage rather than curb damage. On contacting the dealership we were put through to Matt a customer service manager . After a week of chasing him ( I think he was hoping we would go away ) he then got back to us to deny any wrong doing on their part , no surprise there we was expecting it. We have now fixed them ourselves at a cost of £220.
If you work hard to buy a car, look after and value it then take it somewhere else .

Just pick up my new car very nice guy called ryan was waiting to welcome me and the wife cant fault service i got paperwork done took me to the car should me all what to do brilliant was very helpful thank you ryan

I purchased my car from new along with their 4 year service plan. My car was great no problems at all. On the 3rd year service an update was done...
which caused a problem with my car. Hutchings sadly.had extremely poor customer care.....we were supplied with a replacement car by them from a shoddy car hire place which tried to suggest we damaged/ stole the luggage rack.Hutchings would not provide an accurate report of what exactly they did when carrying out the service etc that resulted in our cars problem. Luckily we have now got rid of the car ( which up to that point was excellent) and mo Ed on to Lexus. Hyundai good car...Hutchings Swansea poor,!!

I visited Hyundai / Hutchings in Treforest and Eleri and Matt were really helpful
As they could not solve problem Matt looked into it and arranged for update on my car for free
I will definitely visit there again they really are great people