Huws Gray Opiniones 

2067
•
TrustScore: 4.5 sobre 5

4,5

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

The Cambridge depot (Nuffield Road) had exactly what I needed (Marine Plywood). Easy to order online. Received a courtesy phone call the following day to confirm that my order was ready to be collecte... Ver más

Valorada con 3 estrellas sobre 5

Cannot fault the delivery service, ordered AM & delivered PM same day. I ordered a bulk bag of loam topsoil to mix with grass seed for my lawn unfortunately it also contained stones, plastics, a lot o... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Ordered on line. All quite straight forward. One item was out of stock but I was contacted immediately for a suitable alternative at the same price. Delivery was on time and delivered with precis... Ver más

Valorada con 5 estrellas sobre 5

I wanted to share a really positive experience with Huws Gray at the Cambridge (Nuffield Road) branch.We recently had an issue with an EPDM rubber membrane order (Order L1E37813) where there was a dis... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Proveedor de materiales para la construcción
  2. también en la categoría
  3. Maderera
  4. Mayorista de herramientas
  5. Servicio de alquiler de equipos para edificios
  6. Tienda de insumos para paisajismo
  7. Tienda de insumos para plomería / fontanería

Sobre Huws Gray

Escrito por la empresa

Huws Gray is a UK building materials supplier with a network of over 230 branches across England, Wales and Scotland. The business supports both trade professionals and DIY customers, offering products and services that cover the full build process, from early groundwork through to final finishes.

Our range includes core building materials, as well as access to plant and tool hire, power tools, and specialist products. We also supply doors, windows, kitchens, bathrooms, and a wide selection of plumbing and heating materials. For more tailored requirements, we provide bespoke manufactured items such as lintels and roof trusses.

Huws Gray branches aim to provide practical, on-the-ground support for customers working on projects of all sizes. This includes helping customers source the right materials, offering product knowledge, and supporting day-to-day building needs through local availability.

With a broad product range and a nationwide presence, Huws Gray works to make it easier for customers to manage their projects from start to finish. Our focus is on providing a consistent service across branches, backed by product availability and straightforward support for customers at every stage of their build.


Información de contacto

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230+ branches across the UK. Find your nearest today


4,5

Excelente

TrustScore: 4.5 sobre 5

2 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,5

Todas las opiniones

(2067)

1004 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Very good service

Very good service

21 de septiembre de 2026
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Respuesta de Huws Gray

Thank you for the 5-star review! We're delighted to hear you had a great experience with Huws Gray.

We appreciate your support and look forward to helping you again in the future.

Valorada con 5 estrellas sobre 5

Easy to order

Easy to order, quick on time delivery, driver placed topsoil bags where I wanted them, good friendly service.

16 de septiembre de 2026
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Respuesta de Huws Gray

We're so pleased to hear that your ordering experience was easy and that your delivery was prompt!

We're especially glad our driver provided friendly service and placed your topsoil bags exactly where you wanted them.

Valorada con 5 estrellas sobre 5

Great service

Great service, very good product, many thanks

15 de septiembre de 2026
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Respuesta de Huws Gray

We're so happy to hear that you had such a positive experience with our service and are enjoying our product.

Thank you for your wonderful feedback!

Valorada con 5 estrellas sobre 5

Very pleased with the delivery of 3 ton…

Very pleased with the delivery of 3 ton of aggregate. The driver was very helpful with the positioning of the ton bags and the actual aggregates MOT type 1 was perfect for the landscaping project I used it for at my home. Very good price aswell compared to other suppliers. Will definitely use Huws gray again. Thank you.

20 de septiembre de 2026
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Respuesta de Huws Gray

We are so pleased to hear about your positive experience with our aggregate delivery and the helpfulness of our driver.

It's wonderful to know the MOT type 1 was perfect for your landscaping project and that our pricing met your expectations.

We truly appreciate your kind words and look forward to serving you again!

Valorada con 2 estrellas sobre 5

Still not set up on terms.

After opening an account some time ago, I found it frustrating that I'm still not set up on terms, I have asked on numerous occasions about this, but it seems no can be bothered. I barely use Huws gray because of this and purchase my paint from other places.

29 de agosto de 2026
Opinión espontánea
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Respuesta de Huws Gray

We are truly sorry to hear about the difficulties you've experienced with setting up your account on terms.

We understand your frustration and appreciate you bringing this to our attention.

We are actively reviewing our processes to ensure such issues are promptly resolved for all our valued customers.

Valorada con 5 estrellas sobre 5

Excellent service

I was very pleased with the quality of my order. The driver placed my order very respectfully thank you

19 de septiembre de 2026
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Respuesta de Huws Gray

We're so pleased to hear that you were happy with the quality of your order.

It's wonderful to know that our driver delivered it respectfully!

Valorada con 5 estrellas sobre 5

Ordered on line

Ordered on line - had call from the branch letting me know it was ready for collection.
Friendly and efficient service - Thank you

19 de septiembre de 2026
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Respuesta de Huws Gray

We're so happy to hear that our team provided friendly and efficient service for your online order collection!

We appreciate your kind words.

Valorada con 2 estrellas sobre 5

Total lack common sense and failure in proceedure

The product that was delivered was great. However following placing my order I was supposed to be called to arrange delivery instructions. I received no call or notification as to when the delivery was coming. It was being delivered to a clients house and I received a message from them saying it had been dumped by their front gates, partially blocking the entrance and squashed and killed the plants in the flower bed. I then had to go round on my day off and spend a couple hours moving it to a more appropriate place. Honestly its pure laziness and rude not to ring and find out where the delivery needs to be dropped off. My client was not happy and I certainly wasn't happy.

24 de septiembre de 2026
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Respuesta de Huws Gray

Thank you for sharing your feedback with us.

We are truly sorry to learn about the issues you experienced with the delivery of your recent order, especially regarding the lack of communication and the placement of the item at your client's property.

We understand how frustrating it must have been to find the product blocking an entrance and damaging plants, and then to have to spend your day off resolving the situation.

This is certainly not the experience we want our customers or their clients to have.

We are reviewing our delivery communication protocols to prevent similar incidents from occurring in the future and ensure that delivery instructions are properly followed.

Valorada con 2 estrellas sobre 5

Took ages to collect from depot

Took ages to collect from depot. Message from counter was not getting through to fork lift guy in warehouse apparently.
The product was ready mix mortar for some repointing and although it did the job it was no where near the colour “ buff “ expected and noted on product details.

18 de septiembre de 2026
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Respuesta de Huws Gray

We're sorry to hear about the collection delay and the color discrepancy with the mortar.

We understand your frustration with the wait and the product not matching your expectations.

We are reviewing our depot collection process and product descriptions to prevent similar issues.

We appreciate you bringing this to our attention.

Valorada con 5 estrellas sobre 5

Order for 2 x 500l bags of top soil from Theale branch

Ordered 2 x 500l bags of top soil. From placing the order to delivery, faultless! Delivered the next day and driver very helpful and considered as to placing bags on my driveway and very pleasant and friendly.
Service fantastic, prices very good and I have absolutely no hesitation in recommending Huws Gray.
Thank you all. 😀👏

25 de septiembre de 2026
Opinión espontánea
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Respuesta de Huws Gray

We are so pleased to hear about your excellent experience with our topsoil delivery.

It's wonderful to know that our team provided such helpful and friendly service, from order placement to the careful placement of your bags.

We truly appreciate your kind words and recommendation.

Valorada con 5 estrellas sobre 5

Great service

Ordered in the morning, my panels ready 30mins later, great service in the shop & the yard, puts Jewsons to shame.

17 de septiembre de 2026
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Respuesta de Huws Gray

We're so glad to hear about your positive experience with our service and the quick turnaround on your order!

Thank you for your kind words.

Valorada con 5 estrellas sobre 5

10/10 Brilliant company…

The website was easy to navigate and delivery was organised quickly with a phone call. On delivery day they went above and beyond to make sure the bulk bag was put exactly where I needed it, even though it meant a little extra work for them. I would definitely recommend them and will use them again 👍

17 de septiembre de 2026
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Respuesta de Huws Gray

We're so glad to hear you found our website easy to navigate and that our delivery team went above and beyond for you!

We truly appreciate your kind words and recommendation.

We look forward to assisting you again in the future.

Valorada con 5 estrellas sobre 5

Ordered online was very quick and easy…

Ordered online was very quick and easy and followed up with a call from a lovely lady from branch who very kindly dropped item off on her way home to save me going over to collect.
Excellent service from Evesham branch

17 de septiembre de 2026
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Respuesta de Huws Gray

We are absolutely delighted to hear about your excellent experience with our team!

It's wonderful to know that our online ordering process was quick and easy for you, and we're especially pleased that our colleague went above and beyond to ensure you received your item conveniently.

Thank you for sharing your positive feedback!

Valorada con 4 estrellas sobre 5

Online order

Online order, easy pick up staff were helpful and very polite

17 de septiembre de 2026
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Respuesta de Huws Gray

We're delighted to hear that your online order and pickup experience was so smooth and that our staff provided helpful and polite service.

We truly appreciate your kind words!

Valorada con 5 estrellas sobre 5

Delivery driver was excellent

Delivery driver was excellent. Did his very best to get my delivery as near as he could to where it was being used.

16 de septiembre de 2026
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Respuesta de Huws Gray

We're so pleased to hear about your excellent experience with our delivery driver.

It's wonderful to know they went above and beyond to place your delivery conveniently.

Valorada con 5 estrellas sobre 5

Fast delivery good too soil did the job…

Fast delivery good too soil did the job will be buy from there again

30 de mayo de 2026
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Respuesta de Huws Gray

We're delighted to hear that our fast delivery and topsoil were exactly what you needed for your project!

We truly appreciate your kind words and look forward to serving you again.

Valorada con 5 estrellas sobre 5

Great Service

Very happy with the way they handled my enquiry and very helpful on the call.
Delivery driver was very polite

16 de septiembre de 2026
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Respuesta de Huws Gray

We are so pleased to hear that your inquiry was handled well and that you found our team helpful during your call.

It's also wonderful to know that our delivery driver was polite.

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