Simon was excellent, very knowledgeable and helpful. Our local dealer closed and simon is quite a drive away, i am very capable so he talks me through stuff and i order from him👍
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Consulta las opiniones de los clientes
Although not the original supplier of my Jacuzzi, when I contacted them for service, I was offered a service call within a week vs 6-weeks from my original dealer. Engineer Sam attended today, took ti... Ver más
Absolute top notch service. It was delivered and installed within 4 days or placing order. Had to take out fence panel and dismantle neighbours side gate to deliver through his garden and over his flo... Ver más
La empresa ha respondido
We purchased our Tub from Hydropool Cheltenham. We were newbies and slightly apprehensive about the maintenance and care issues. Simon and his team have been so helpful and nothing seems to be too mu... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
TAKE Wellness award-winning hot tubs and swim spas combine pioneering features and exceptional quality with low maintenance to create an exceptional spa experience in the comfort of your own home. Visit our showrooms in Cheltenham and Cowbridge, to view the range of premium products, saunas, BBQ's, gazebos, pergolas and other amazing outdoor living solutions.
Información de contacto
Unit 2 Athelney Way, GL52 6RT, Cheltenham, Reino Unido
- 01242 228792
- info@takewellness.co.uk
- hydropoolcheltenham.co.uk
4,9
Excelente
112 opiniones
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Simon was excellent
Simon was excellent, very knowledgeable and helpful.
Our local dealer closed and simon is quite a drive away, i am very capable so he talks me through stuff and i order from him👍
13 de junio de 2026
Opinión espontánea
Service excellence
Although not the original supplier of my Jacuzzi, when I contacted them for service, I was offered a service call within a week vs 6-weeks from my original dealer. Engineer Sam attended today, took time to explain the error, the part he was replacing etc. He also waited to confirm 100% that the replacement part had fixed the problem. Faultless service, which is rare these days. Thank you.
12 de junio de 2026
Opinión espontánea
Easy honest and reliable and on time.👍👍
1 de junio de 2026
Respuesta de Take Wellness
Hi William, we have checked our customer list, you did not purchase your spa from us. We are Take Wellness in Cheltenham. A family run independent retailer that sells Hydropool products as well as Jacuzzi and Artesian. You recently purchased a filter from our online store. I think you have us confused with your local retailer in the Croydon area.
Perhaps we can help with your problem, I will call and message you. Simon
Excellent service!!
We purchased a hot tub from Take Wellness in 2022, and the service we've received has been absolutely exemplary. The entire team at Take Wellness are incredibly knowledgable and their customer orientation and responsiveness are excellent. They have regularly serviced the hot tub for us, and today, Sam, a service engineer, carried out a repair; he is always very thorough in his investigations and always resolves any maintenance/service task.
We would highly recommend Take Wellness; anyone considering not only the purchase of a hot tub but the ongoing care and servicing should definitely contact them first."
Joseph King.
Amberley.Gloucestershire.
26 de febrero de 2026
Opinión espontánea
The assistance provided was excellent
The assistance provided was excellent, with staff patiently showing us how to care for the tub. They promptly came back when we encountered issues with our initial attempt.
31 de diciembre de 2025
Opinión espontánea
Great customer service
After some initial difficulties with the new filters I contacted Take Wellness, they came out the next day to help fix the issue (new filters more powerful and therefore needed a higher water level). Great customer service
28 de noviembre de 2025
Respuesta de Take Wellness
Thank you for sharing your experience Louise.
While it’s unfortunate that the new filters caused some initial challenges, we are pleased we were able to resolve the issue the following day.
It's great to hear everything is now operating as it should!
There's room for a sauna under the eaves!
Simon Butland and his exceptional teams at Take Wellness and Pittville Bathrooms took care of everything from design and procurement to a seamless, professional installation. They were attentive to our budget and room size limitations, offering practical advice and creative solutions at every stage. Thanks to their expertise, our former box room has been completely transformed into a stunning focal point of the house, now featuring a beautifully appointed Tylo sauna. I couldn’t recommend them more highly for their professionalism, craftsmanship, and customer care.
30 de noviembre de 2025
Opinión espontánea
Respuesta de Take Wellness
Thank you so much for your wonderful feedback Kevin!
We are delighted to hear that your new sauna has transformed your former box room into such a standout feature of your home!
Simon and the teams at Take Wellness and Pittville Bathrooms take great pride in delivering thoughtful design, quality craftsmanship and a smooth installation process, so it’s fantastic to know that their attention to detail and creative solutions made such a positive impact.
It was a pleasure working with you and we hope you enjoy your Tylo sauna for many years to come!
Respuesta de Take Wellness
Thank you for your feedback Sean!
We are really pleased to hear you received a great price, quick delivery and that the original part got your hot tub back up and running.
If you need any further support or advice, we are always here to help.
Very impressed with the responsiveness…
Very impressed with the responsiveness and ability to use WhatsApp to share links and images. Super quick delivery. Excellent advice. Couldn’t fault.
28 de agosto de 2025
Opinión espontánea
Respuesta de Take Wellness
Thank you so much for your kind words!
We are thrilled to hear that you were happy with our communication and quick delivery. It’s great to know that using WhatsApp made things easier for you.
We really appreciate your feedback and look forward to assisting you again in the future!
Not all heros wear capes
Absolutely brilliant guys
Bought a tub and couldn't move it I was completely stuck i spoke to Simon on the phone and he was very helpful and managed to get 2 guys out and moved my hot tub in with absolute ease can't praise them enough
Thank you guys
29 de agosto de 2025
Opinión espontánea
Respuesta de Take Wellness
Thank you for your great review Luke. You are spot on - not all heroes wear capes... some carry hot tubs! 😄
We are so glad we could come to the rescue and get everything sorted with ease.
Enjoy your hot tub and please get in touch if we can assist again in the future.
Respuesta de Take Wellness
Thank you so much! We are glad to hear the ordering process was easy and that your order arrived quickly. We hope to serve you again soon!
Great company
Great company, products, response time, service and expertise. Friendly and helpful too...
18 de julio de 2025
Respuesta de Take Wellness
Thank you for your review Trevor. We are thrilled to hear that you had a great experience with our company, products and service!
We truly appreciate your feedback and look forward to serving you again!
Recently purchased a serenity hottub…
Recently purchased a serenity hottub from Simon and the team at Cheltenham, very happy with the overall service especially Simon who genuinely cares about customers. Great product and can highly recommended
8 de julio de 2025
Opinión espontánea
Respuesta de Take Wellness
Thank you for your fantastic review Richard!
We are pleased to hear that you are enjoying your new Serenity hot tub and that Simon was able to make the experience a great one.
We really appreciate your recommendation and are always here if you need anything in the future.
Respuesta de Take Wellness
Many thanks for your review Louise. We are thrilled to hear that you were pleased with the service and that our engineer made such a great impression.
We hope to serve you again in the future!
Fantastic company - highly recommend!
Recently purchased a Sauna from Simon, Kate and the team at Take Wellness. Incredible customer service - they took their time to advise us through the different stages of design, including working with our electrician ahead of installation to make sure everything went as smoothly as possible. Installation was performed to such a high standard and the site was left perfectly clean. Love our Tylo Sauna and can’t recommend Take Wellness highly enough.
9 de abril de 2025
Opinión espontánea
Respuesta de Take Wellness
Thank you so much for your kind words Joshua!
We are thrilled to hear that you had such a positive experience with us.
It was a pleasure guiding you through the design process and ensuring everything was ready for a smooth installation.
We are delighted that you're enjoying your Tylo Sauna and truly appreciate your recommendation. Wishing you many relaxing moments ahead!
Excellent full service and water change…
Excellent full service and water change but forgot to clean the top of the cover otherwise perfect
10 de mayo de 2025
Respuesta de Take Wellness
Thank you for taking the time to leave a review and for your kind words about the service overall. We are really pleased to hear that you were happy with most aspects of the visit.
We are sorry to hear that you felt the cover wasn’t properly cleaned. After reviewing the engineer’s notes and the before-and-after photos, we can confirm that the cover was attended to during the service. While it may not appear spotless, some of the marks present may unfortunately be permanent due to wear or staining that can’t be removed through standard cleaning.
We always want our customers to feel completely satisfied, so we will be in touch to arrange another visit to take another look at the cover.
Prompt service arrived as advertised
9 de mayo de 2025
Respuesta de Take Wellness
Thank you for your feedback Brett. We are glad to hear the service arrived as expected.
If there's anything else we can help with or if you have any questions, please do not hesitate to get in touch.
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