Simon was excellent, very knowledgeable and helpful. Our local dealer closed and simon is quite a drive away, i am very capable so he talks me through stuff and i order from him👍
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Consulta las opiniones de los clientes
Although not the original supplier of my Jacuzzi, when I contacted them for service, I was offered a service call within a week vs 6-weeks from my original dealer. Engineer Sam attended today, took ti... Ver más
Absolute top notch service. It was delivered and installed within 4 days or placing order. Had to take out fence panel and dismantle neighbours side gate to deliver through his garden and over his flo... Ver más
La empresa ha respondido
We purchased our Tub from Hydropool Cheltenham. We were newbies and slightly apprehensive about the maintenance and care issues. Simon and his team have been so helpful and nothing seems to be too mu... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
TAKE Wellness award-winning hot tubs and swim spas combine pioneering features and exceptional quality with low maintenance to create an exceptional spa experience in the comfort of your own home. Visit our showrooms in Cheltenham and Cowbridge, to view the range of premium products, saunas, BBQ's, gazebos, pergolas and other amazing outdoor living solutions.
Información de contacto
Unit 2 Athelney Way, GL52 6RT, Cheltenham, Reino Unido
- 01242 228792
- info@takewellness.co.uk
- hydropoolcheltenham.co.uk
4,9
Excelente
112 opiniones
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Great support took time to demonstrate…
Great support took time to demonstrate what we needed to do to maintain the tub and returned whe we had problems with our first task.
12 de abril de 2025
Opinión espontánea
Respuesta de Take Wellness
Thank you so much for your lovely review Rod!
We are really glad to hear our team was able to walk you through the maintenance process and provide support when you needed it.
If you ever have more questions or need assistance again, we are here to help!
Decisions Decisions
We spent many hours researching which make of Hot Tub we should have and Laura at Take Wellness was brilliant - she answered all the questions we had and then arranged a test in their showroom - the result was we purchased and the delivery, crane and installation went off like clockwork.
Since we had the Hot Tub we have been astonished at how well it keeps its temperature and also how quiet it is when running. The kids have thoroughly enjoyed the hot tub and the follow up and advice from Laura has been first class - I heartily recommend Take Wellness Wales
10 de septiembre de 2024
Opinión espontánea
Respuesta de Take Wellness
Thank you so much for your kind words Michael! We are thrilled to hear that your experience with us was so positive, from the initial research and showroom test, all the way through to delivery and installation. It is wonderful to hear that your hot tub is exceeding expectations and that your family is enjoying it to the fullest!
If you ever need anything in the future, we are always here to help. Thank you once again - Enjoy every moment in your hot tub!
Recently bought an ex demo hot tub from…
Recently bought an ex demo hot tub from Take Wellness in Pontyclun. It’s been absolutely wonderful and has really helped with my chronic pain. I use it every day. The customer service is second to none, from our first visit into the showroom until installation and aftercare. They have gone above and beyond. We couldn’t be happier. Definitely recommend.
11 de septiembre de 2024
Opinión espontánea
Respuesta de Take Wellness
Thank you so much for your fantastic review!
We are thrilled to hear that your hot tub has been such a positive addition to your life, especially in helping with your chronic pain.
It's wonderful to know that you're using it daily and that our customer service met your expectations from start to finish.
If you ever need any further assistance, we are always here for you. Thanks again for recommending us – it’s much appreciated!
Enjoy your hot tub!
I placed an order for a couple of spare…
I placed an order for a couple of spare parts and was call ed the next day to be kept up to date and told the parts where not in stock but would be delivered with in 2 weeks.
The parts turned up as arranged well within the time scale.
14 de agosto de 2024
Respuesta de Take Wellness
Thank you so much for sharing your experience with us!
We are delighted to hear that you were pleased with the service you received, especially our team's communication and timely delivery of your parts. It's great to know we met your expectations.
We hope to serve you again in the future.
Respuesta de Take Wellness
Thank you so much for your review!
We are thrilled to hear that you've consistently received excellent service from us.
Your continued support and feedback mean a lot to our team. We look forward to serving you again soon!
Amazing customer service
I rang to get a quote for a service on my hot tub .I spoke to Kate who was the most helpful person I've spoken to in a long time ! Full of great advice and help. I bought some products and will drive using these guys for future service or repairs ...amazing
17 de julio de 2024
Respuesta de Take Wellness
Thank you so much for taking the time to share your experience with us! We are thrilled to hear that Kate provided you with excellent advice and support.
We're glad to hear that you found the products helpful and that you are considering us for your future service and repair needs.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're always here to help.
Respuesta de Take Wellness
Thank you so much for your 5-star review!
We are delighted to hear that your order was delivered on time and met your expectations.
We hope to serve you again in the future!
Zone therapy
I have recently purchased a zone therapy massage hot tub from the Hydropool Pontyclun, South Wales branch.
The showroom was easily accessible and many types of spas and spa products to purchase.
This spa suited all my requirements and with Laura's welcome advice, knowledge and experience, I felt confident and excited about my purchase.
I was kept up to date on all arrangements and requirements prior to delivery and it all went smoothly, Hydropool team took exceptional care with my spa.
Once installation was complete Simon gave me some basic chemical training.
I'm thrilled to bits with my Hydropool spa and so look forward to my sessions in there to aid my physical and mental wellbeing for many years to come!
22 de mayo de 2024
Opinión espontánea
Respuesta de Take Wellness
Thank you so much for your wonderful review Pamela!
We are delighted to hear that your experience with our South Wales branch was so positive. It’s fantastic to know that our showroom met your expectations and provided you with a variety of options to choose from.
Keeping our customers informed and ensuring a smooth delivery process is a top priority for us and we're glad to hear that our team took exceptional care with your spa.
Thank you for choosing Take Wellness, Hydropool. We wish you many years of relaxation and wellness with your spa!
Respuesta de Take Wellness
Thank you so much for your kind words Paul! We are thrilled to hear that you had a great experience with us. Your feedback is greatly appreciated and we hope to serve you again in the near future.
Best wishes from all of us at Take Wellness.
Great customer service and product
Great customer service and a quality product. Laura always responds incredibly promptly to any queries and provides great advice. Very pleased with the hot tub. Almost as much as my children are 😊
13 de mayo de 2024
Opinión espontánea
Respuesta de Take Wellness
Thank you so much for your kind words! We are thrilled to hear that you are pleased with both our customer service and the hot tub. We always strive to provide prompt and helpful responses, so it's wonderful to know that you had a great experience.
It's fantastic that your children are enjoying the hot tub as well! If you have any more questions or need further assistance in the future, please don't hesitate to contact us.
Enjoy your hot tub!
Exceptional Service and Expertise from Take Wellness / Hydropool
I recently had the pleasure of working with Take Wellness / Hydropool for some much-needed pump replacements on my ageing Arctic Spa. Simon and Jamie were fantastic throughout the entire process! They were not only highly responsive to my questions and concerns but also showed a deep understanding and efficiency that made the whole experience seamless.
Their helpfulness and expertise have definitely earned my trust, and I'm looking forward to relying on them for all my future spa services and needs. If you're looking for reliable spa support that comes with top-notch customer care, I highly recommend Take Wellness / Hydropool. They'll make sure you're well taken care of!
15 de abril de 2024
Opinión espontánea
Respuesta de Take Wellness
Thank you so much for sharing your experience with us! It was a pleasure assisting you with your pump replacements for your Arctic Spa.
We are thrilled to hear that Simon and Jamie provided you with excellent service and that you found our team to be highly responsive, knowledgeable and efficient.
We look forward to assisting you again in the future!
Very responsive and professional
Very responsive and professional. Go out of their way to help.
5 de abril de 2024
Opinión espontánea
Respuesta de Take Wellness
Thank you so much for your kind words! We are thrilled to hear that you found our service responsive and professional. Going above and beyond to help our customers is always our goal. If you ever need assistance again, please do not hesitate to get in touch!
Respuesta de Take Wellness
Thank you so much for taking the time to leave us such a review Fouad!
We are thrilled to hear that you found your experience with us to be very easy and straightforward.
If you have any questions or need assistance in the future, please do not hesitate to contact us.
Respuesta de Take Wellness
Thank you so much for taking the time to share your positive experience with us Helen! We are thrilled to hear that you received your order promptly and that our team was able to assist you effectively when you had a query.
We value your trust in our company and we look forward to serving you again in the future.
Simon and the team have been amazing
Simon and the team have been amazing. Checking to see if I wanted my order before Christmas and even hand delivering my order! Can not recommend these guys enough
3 de enero de 2024
Respuesta de Take Wellness
Thank you so much for taking the time to share your positive experience with us! We are delighted to hear that Simon and our team were able to meet and exceed your expectations.
Hand-delivering your order was our pleasure and we are thrilled to know that our efforts made a difference!
Thank you for choosing Take Wellness!
Efficient service
As always, Simon returned my WhatsApp call very swiftly. I sent him photos of my issue with the control panel on the hut tub and he recommended some remedial action straight away. That worked and we were up and running within 10 mins of my call. Thank you
7 de octubre de 2023
Opinión espontánea
Respuesta de Take Wellness
Thank you so much for your positive feedback Anthony!
We're delighted to hear that Simon was able to assist you promptly and effectively, getting your hot tub back up and running smoothly.
If you ever have more questions or need further assistance in the future, please don't hesitate to contact us... We're here to help!
5 Star Service
Ordered a spare part which was delayed by the delivery company. Despite this clearly not being the fault of Take Wellness, the team were very quick to ship out another part to me. Thank you for handling my issue so fast.
2 de octubre de 2023
Respuesta de Take Wellness
Thank you so much for taking the time to leave us this thoughtful review. We greatly appreciate your understanding and recognition of the circumstances surrounding the delivery delay, which were beyond our control.
We're thrilled to hear that our team's swift response in shipping out another part met your expectations and resolved the issue to your satisfaction.
Thank you once again for choosing Take Wellness!
Outstanding product and service
Outstanding product and service, they are an absolute pleasure to deal with. Professional and friendly nothing was too much trouble and unlike some companies they actually answer your messages lol. Can't recommend Take Wellness enough, a high calibre company. Thank you all
1 de agosto de 2023
Opinión espontánea
Respuesta de Take Wellness
Thank you so much for your fantastic review! We're thrilled to hear that you had such a positive experience with our products and service. Providing top-notch customer service is at the heart of what we do and we're here to assist you anytime.
Thank you for choosing Take Wellness!
Respuesta de Take Wellness
Thanks for the 5 star review. Jamie is new to the team so its great to see he is doing a good job!
Highly Recommend
We moved into a house that had a Hydrapool hot tub that they left us. We haven't used it at all in the 6 years we have lived here and was sat on a slope for 18 months whilst we had work done on the house. The condition of the hot tub was not great and was really grimy.
We contacted Take Wellness and from the outset their service has been second to none. Simon popped by to have an initial look and said he didn't see it as a problem to get it back up and running.
The engineer came out and installed the armoured cable cleaned it and filled it. Unfortunately it tripped and we needed a new part. The part was ordered and engineers came back and installed, it still tripped so an electrician came and changed the fuse on the main board, but didn't sort the issue. Steve the engineer came back out to take another look and found it was the pump causing the issue. This was replaced and we now have a working tub.
The engineers/ office staff and Simon have been fantastic, very professional, prompt and reliable. I cannot recommend the company enough.
They have been very helpful with guidance on how to use the tub and chemicals to someone who has never owned a tub before.
2 de agosto de 2023
Opinión espontánea
Respuesta de Take Wellness
Thank you for your review Joanna!
We are delighted to have been able to get your hot tub up and running so you can finally enjoy using it after all this time.
We hope to see you again in near future.
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