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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Ordered pair of dumbells & only received one. Have tried contacting through email & no response. Phone number disconnects & Benjamin the chat bot does not answer. I’m assuming the company is no longer... Ver más

Valorada con 3 estrellas sobre 5

Purchased dumbbell set and rack which are great. Adjustable bench had 2 small pieces missing but contacted and sent next day delivery. Main gripe is the delivery service - cancelled twice then tur... Ver más

Valorada con 5 estrellas sobre 5

Ordered the Power Rack and from the outset they were upfront and honest about the delay in it being delivered. There were issues caused by the delivery company but Ben (HyGym customer service) was re... Ver más

Valorada con 1 estrellas sobre 5

As of writing this, I have just filed a complaint with my bank. I have tried countless times over the last three weeks to contact Hygym with no luck. I even turned up at their address in Swindon to... Ver más

Información sobre la empresa

  1. Servicio de fitness y nutrición

Escrito por la empresa

Daniel and Shane started HyGYM from a single garage on a mission to help keep gyms open during the global pandemic and support mental health: originally providing PPE equipment for gyms.


Información de contacto

2,8

Medio

TrustScore: 3 sobre 5

194 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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2,8

Todas las opiniones

(194)

2 opiniones en los últimos 12 meses

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Valorada con 4 estrellas sobre 5

Great customer service

Customer service was very good and helpful. Few bits that needed replacement were promptly collected and replaced with no fuss - Ben Kilbey their Customer Experience Manager was very helpful and courteous.

8 de mayo de 2022
Valorada con 5 estrellas sobre 5

Great customer service and products

I bought a bench and squat rack back in January 2021 during lockdown and recently have had issues with the bench being unable to stay flat or incline. I got in contact with HyGym recently and Ben offered some advice to fix it. After understanding that the bench was defected, Ben sent out a new bench to me and it arrived 2 days later. Fantastic customer service and I will be purchasing more gym equipment from them in the future.

3 de mayo de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Had an amazing experience with HyGym

Had an amazing experience with HyGym. They kept me informed about the order, and the products are of very high quality. I cannot fault them, and will definatley be buying from them in the future.

21 de abril de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

I ordered a rack from HyGYM

I ordered a rack from HyGYM, really impressed with the equipment.
After about 12 months the cable for the pull down was shredding. This has now been sorted.
Ben at HyGYM has been amazing, his customer service has been outstanding, a new cable was sent and the rack is now up and running again.
I wouldn’t hesitate to order again from HyGYM again. The equipment is fantastic, well worth the money.

20 de abril de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent Service all round

Excellent Service all round. Products arrived on time, were fairly easy to put together when you used the online instructions and the equipment is good quality. The only piece of advice I would give is to have a socket set or decent spanner to hand as the ones provided are not that good. In summary I would highly recommend.

20 de abril de 2022
Valorada con 5 estrellas sobre 5

Good experience all round!

The customer service provided by Ben was really fantastic. As a newcomer to the world of fitness he was very helpful and knowledgeable and helped me pick the right products. Very happy with our purchases.

30 de marzo de 2022

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