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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Ordered pair of dumbells & only received one. Have tried contacting through email & no response. Phone number disconnects & Benjamin the chat bot does not answer. I’m assuming the company is no longer... Ver más

Valorada con 3 estrellas sobre 5

Purchased dumbbell set and rack which are great. Adjustable bench had 2 small pieces missing but contacted and sent next day delivery. Main gripe is the delivery service - cancelled twice then tur... Ver más

Valorada con 5 estrellas sobre 5

Ordered the Power Rack and from the outset they were upfront and honest about the delay in it being delivered. There were issues caused by the delivery company but Ben (HyGym customer service) was re... Ver más

Valorada con 1 estrellas sobre 5

As of writing this, I have just filed a complaint with my bank. I have tried countless times over the last three weeks to contact Hygym with no luck. I even turned up at their address in Swindon to... Ver más

Información sobre la empresa

  1. Servicio de fitness y nutrición

Escrito por la empresa

Daniel and Shane started HyGYM from a single garage on a mission to help keep gyms open during the global pandemic and support mental health: originally providing PPE equipment for gyms.


Información de contacto

2,8

Medio

TrustScore: 3 sobre 5

194 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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2,8

Todas las opiniones

(194)

2 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Well worth the wait

Bit of a delay getting the squat rack. But when it turned up well worth the wait. Easy to put together and great value for money. I love it. If you are prepared to wait it is worth it. Would recommend this product

17 de febrero de 2021
Opinión espontánea
Valorada con 4 estrellas sobre 5

Good quality gym kit

It did take twice as long the 45 day delivery notice says for all of my order to arrive. However it has all arrived and is good proper gym quality stuff. Customer service is very good.

17 de febrero de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Hex Dumbells

I ordered the complete set of Hex dumbbell's and a set of 30's. I am more than happy with them and will be using Hygym again.

10 de febrero de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

HyGym power rack

I ordered the HyGym power rack and the full set of hexagonal dumbbells with stand. There was a delay in shipping the goods but I was offered a partial refund or the chance to cancel my order. This was a great example of customer service. The product quality is excellent- I was always dubious about the power rack but it is a solid and sturdy piece of kit. Assembly instructions weren’t great but one of the guys at HyGym sent step by step pics. This made assembly quick and easy.
Great communication throughout.
I would highly recommend HyGym

3 de febrero de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent bit of kit and great service.

Excellent bit of kit and great service.
We ordered the squat rack 28/11/20 knowing that we would have to wait at least a month and a half for delivery. After 45 days, we checked on progress and received a prompt response advising delivery would be w/c 25/1/21, which I can confirm did happen (two packages over two days, which I was also advised may happen). Considering all the lockdown/logistic issues at present, an extra two weeks on delivery time was not a problem.
HyGYM also sent an email which gave additional instructions for the building of the rack. This was very helpful, as instructions that come with the rack are a bit vague. The rack is well made and was easy to assemble by one person. Really delighted with what we got for the price. Well done HyGYM.

28 de enero de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Although my order took a long time to…

Although my order took a long time to arrive, it was stated on their site when I ordered what the estimated date they would be delivered was and with a further 2 lockdown happening in between I wasn’t shocked it had to be pushed back. But they sent an email explaining this and offered a full refund if I wanted. I chose to wait. When my Hex dumbell tree arrived, it was easy to assemble and great quality for the price! Would recommend :)

24 de enero de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

So grateful !

So grateful !

I always set up a home gym wherever I travel for health reasons (osteoporosis) and when I arrived in England I searched for a pair of adjustable dumbbells. I searched in Amazon and Ebay and on Google and I was delighted to find a local business HyGym (I prefer English products) and looking at their information I felt they were committed to quality products. I am so happy I made the decision to buy from them, the weights are solidly made easy to use and beautiful. My friends like how they looked and I am proud of them. There was a delay in delivery and they let me know and explained them to me in anticipation (some covid restrictions impacted delivery) and whenever I had a question in their Instagram site the responses were quick and clear.
I am so happy with my purchase and that I found a brand that I can trust. Thank you so much HyGym!!!

20 de enero de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

These guys have been amazing with me

These guys have been amazing with me. I recently received the squat rack and couldn't be happier with it.

I have had perfect communication with Dan and they went above and beyond in there customer service.

Yes I had to wait a while for delivery (as stated when I ordered) but let's face it, half the population are on furlough ordering gym equipment and expecting it yesterday. Put that together with brexit and of course your going to have to wait a little bit.

The quality of the equipment to the price is bang on. You will be hard pushed to get a product like this for this price elsewhere.

All in all I am extremely satisfied.

Good work lads
Thank-you

18 de enero de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Adjustable kettlebells and set of dumbbells

I’ve had two orders now with Hygym, the weights have arrive promptly and are of really good quality. It’s good to know that when I can’t get to my normal gym I now have quality equipment at home that I can use to keep in shape. I would recommend them to everyone.

18 de enero de 2021
Opinión espontánea
Valorada con 3 estrellas sobre 5

I would not recommend this site at all.

I would not recommend this site at all.

I have placed an order on November 26 2021. After sending multiple emails, voicemail as I could not get through to anyone on the phone, Facebook messenger and now while I am writing this I even tried their online chat on their website. and still, nothing and the date is 17/01/2021.

Very poor customer service that is. Very poor indeed. 4 means of communication has been attempted and nothing.

I have had a response since and waiting for my goods.

17 de enero de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Purchase of 10kg Hex Dumbbells

The quality of dumbbells are great with a perfect grip (just as good as those I used in the gym). The service and delivery was as advised and I couldn’t be happier with my new piece of home gym kit. Looking forward to purchasing more in the near future from HyGym.

17 de enero de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Home gym equipment

I recently received a weight bench and a set of hex dumbbells. The dumbbells and are well made and have a good amount of knurling on the handles that provide enough grip without being uncomfortable to hold. I checked the weights of the dumbbells on a set of scales and they proved to be accurate when compared against the stated weight. The bench arrived with clear assembly instructions and I was able to put it together fairly easily by myself. It is fairly light and so is easy to move around but still feels sturdy and secure when being used. The cushion is comfortable to lie on and the red and black design looks good. Both the dumbbells and the bench arrived well packaged and in good condition. Overall a great experience!

13 de enero de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Outstanding kit

Bought a rack, bar and bumper plates and have nothing bad to say. All top quality kit. The rack in my opinion is worth alot more money than the price on the website. Been training in commercial gyms for 11 years and can honestly say the bar is the best I've ever used. Current circumstances were all in I would definitely recommend purchasing all ur gym equipment through hygym.

13 de enero de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

womens gym wear

Ordered womens gym wear, leggings and sports crop top. They are absolutely worth ever penny. The fit is perfect, great quality material and no need to readjust any of it mid run or work out. Washes well to. Brilliant service, would definitely buy from again.

9 de enero de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

I bought an adjustable kettlebell

I bought an adjustable kettlebell. I really like the product. It's pretty sturdy and it arrived promptly. I dealt with Shane.

The products look good and at a price that is fair. I can recommend using them.

9 de enero de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great experience

Ordered the leggings and sports bra set in Alpine Green. Super fast delivery & so comfy to wear and the fit is perfect 😍 Will definitely be ordering more in the future.!
Thank you

9 de enero de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Ordered women’s gym clothes

Ordered some women’s gym clothes. Fast delivery the quality and price was fantastic! So supportive and great fit. I will defiantly be ordering more and telling my running friends how nice the gym wear is.

9 de enero de 2021
Opinión espontánea

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