JUUST HAD AN EMAIL FROM CUSTOMER SUPPORT REGARDING MY OVEN AND MAY I SAY I AM MOST DELIGHTED WITH THE CARE AND CONSIDERATION TAKEN TO RESOLVE MY ISSUE ....WELL DONE THE TEAM AT HYAPIENTIA !!! AND A H... Ver más
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JUUST HAD AN EMAIL FROM CUSTOMER SUPPORT REGARDING MY OVEN AND MAY I SAY I AM MOST DELIGHTED WITH THE CARE AND CONSIDERATION TAKEN TO RESOLVE MY ISSUE ....WELL DONE THE TEAM AT HYAPIENTIA !!! AND A H... Ver más
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Purchased the Hysapientia 24l from Amazon. The stainless steel cabinet has some jaggered edges and looks very shoddy - I've already cut a finger ! Also when switching on there is a clicking noise that... Ver más
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Great Customer Services! Excellent Air Oven. I needed to contact customer services to enquire about removing and cleaning the inside of the double glass front. When they received my message, th... Ver más
28/10/23 It took me ages to decide on an air fryer, I decided & bought this from Direct Vacuums for £89.95, this machine is brilliant to use but a little noisy, it cooks bacon, sausages, tomatoes in... Ver más
HYSapientia this brand name is consisted of “HY”and“Sapientia”, “HY” is pronounced as “Hi”, and “Sapientia” means“ Wisdom” in Latin, it is also called “HYSa” for short. Say “Hi” to “Wisdom” — HYSapientia was born in the highly intelligent society, we noticed the traditional way of cooking leads to the time and energy waste, as well as unhealthy eating habits. Therefore, we are dedicated to creating smart, safe and efficient kitchen appliances in order to achieve the goal of easy cooking and healthy eating. HYSapientia embodies our conviction that there is value in bringing comfort and convenience to every person who uses our smart products. We also believe that the wisdom of our group will provide a brilliant experience and illuminate your life. The advantage of HYSapientia, supported by an excellent supply chain and a strong design and manufacturing team, is to bring high-quality products and excellent service to end-customers.
China
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I bought the air fryer from amazon January 2024. Initially I thought it was a great, after 4 or 5 months it just stopped working. I contacted the company via WhatsApp who promptly replaced it. Now again after 5 months it's stopped working but this time customer service have completely ignored my complaint. Eventually I contacted Amazon who have refunded me and told me that they no longer sell this item because of continuing problems. If you are thinking of purchasing one my advice is don't by a better know make.
Needed a new black tray as my other went pitted and sticky but I love my oven
I purchased the twin air fryer in August. I've been very pleased with it until a couple of days ago when I tried to take out the divider so I could use it as a single oven. It was completely stuck and took a lot of effort to remove it, the result of which was deep score marks in the metal underneath. Trying to get it back again proved very difficult too. It was fine when I first put the divider in - it moved very freely. I've contacted customer service who were initially quick to respond and asked me to send a photo of the middle section, which I did. Since then I've heard nothing. I need this sorting asap either with a refund or replacement please.

Respuesta de Hysapientia
Excellent machine. So much more capable and versatile than we ever thought.
Absolutely faultless start to finish. Got updates and fantastic service and delivery. Thank you.
Can’t wait to try it out .
Great product at a good price. Now I need to use to comment more but follow BKYD chef and love his recipes so can't go wrong
I purchased an HYSapientia air fryer oven via Amazon, such a great product worked/ cooked fabulously but after 10 months it just stopped working, I contacted the company who sympathetically replied within 24 hours and sorted out a replacement and kept me informed throughout the whole process. Best customer service ever!
This company is outstanding!
The oven is excellent and I have used it so much. But when it did develop a fault, they replaced the oven!
No fuss and just how we customers want to be treated. They are a credit to business and others would be well advised to be more like these people.
No, I am not an employee, nor have I been payed to write this. This is actually what happened to me.
I can highly recommend Hysapientia.
What a brilliant oven. So far we’ve used the rotisserie, chicken was amazing, cooked to perfection. Made cupcakes, cooked burgers, chips, and toast. Looks great.
This is a great bit of kit. You can even cook a reasonable size pizza in it. Being Stainless steel
makes it especially easy to look after to. Can't think of any downside to it.
It only uses about 1.6KW compared to a 3KW oven and it cooks faster.
best buy in my kitchen for ages. We hardly ever use the cooker oven now :-)
Brought this when my oven broke, don’t cook much so decided to get something like this. It’s great, fits comfortably on the work top and looks good in the kitchen. Easy to understand user manual, somethings are trial and error but that’s just whilst we get used to it
This little oven has been a god send for me as I had back surgery. This meant I wasn't allowed to bend down, so this oven being in the worktop was brilliant. It cooks quicker than a conventional oven and the food is much crispier. Best money I've spent in a long time.
This bad boy is brilliant and so efficient, cooks a lot of foods in half the time, It looks great, Stainless steel all round, and come with lots of accessories too. So easy to use, it's a breeze. Saves you money straight away. I would definitely recommend this fryer
I've never had an air fryer, I've used a couple but I just think they are mini fan assisted ovens. This ones really good. I did a rotisserie chicken the day I got it. The chicken turned out pretty good.
The build quality is decent. It gets upto temperature very quickly and... you can remove the glass panel with a screw driver to clean but be careful. The metal underneath the glass is as sharp as a scalpel and i cut myself badly but once you know it's easily avoidable
It's obvious that you aren't going to be doing cheese on toast in this thing as the fan blows just a little too harshly for this to be cooked appropriately but otherwise it cooks very well. I love it and the price is reasonable. I got it at 129
If you need a little oven in your kitchen for over flow or want something easier to manage than an oven or just something that quickly cooks up some chicken and chips then this will meet your demands. I recomend
This is the best air fryer and grill and oven
Ready this is the best for any one
I have pondered over one of these for years and at thus price thought I would give it a try . I had recently replaced my main oven and not at all happy with it as it doesn't cook like my old one you have to wait ages for the temperature to get there.
Thus little beauty there is no waiting and cooks food lovley I have mostly air fried and used the rotisserie so far and everything cooked perfect jacket potatoes 1st class a few mins in the microwave then pop them in here for 20 mins job done I offered to buy my son one lol oh and cleaning is a breeze even after burgers which causes so much mess grilling in the other oven.
The wire rack is a bit thin but apart from that great you won't be disappointed if you buy one I'm sure.
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