Great service arrived the next day. Website needs sorting out, every time I order, it finds it difficult to accept the number of products bought. Also says Amex is accepted but cannot use it!
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
My package was damaged during transit and returned to sender by Royal Mail. I emailed them and they immediately sent out a replacement order without me having to wait. I have been ordering from... Ver más
Had a disposable vape from a shop that is made by ibziavapeclub. The flavour is terrible. Been using elf bars and this is the first alternative I've had. Not impressed. Literally can't taste blueberry... Ver más
La empresa ha respondido
Well received at clinic and procedure went well. Nursing and pre-op attention great. Food good. All staff very attentive especially Julie who looked after me throughout. Thanks.
Información sobre la empresa
- Tienda de cigarrillos electrónicos
- también en la categoría
- Tienda de vaporizadores
Escrito por la empresa
Ibiza Vape Club is a UK company delivering the highest quality vaping products. Keeping our customers happy and safe is our number one priority. Our premium E-Liquids are all manufactured and tested in the UK.
Información de contacto
Unit 2, Alban Park Hatfield Road, AL4 0JJ, St Albans, Reino Unido
- ivcservice@ibizavapeclub.com
- ibizavapeclub.com
4,6
Excelente
664 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
No ha contestado las opiniones negativas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Terrible flavour
Had a disposable vape from a shop that is made by ibziavapeclub. The flavour is terrible. Been using elf bars and this is the first alternative I've had. Not impressed. Literally can't taste blueberry at all. Will be going back to elf until my new mod arrives. Been asked for more information but not been asked what information.updated 1/06/24 Now being threatened my honest review will be removed. Careful clearly remove reviews they don't like which cancelled the point of reviews
29 de mayo de 2024
Opinión espontánea
Respuesta de ibizavapeclub.com
Dear Holly,
Thank you for sharing your feedback with us, and I’m really sorry to hear that you didn’t enjoy the flavour of your vape.
I’ve had a look into this, but I can’t seem to find any record of your purchase through our store, as you’re showing as an unverified customer. This could mean that the product
was purchased from a third-party retailer, which makes it a bit tricky for us to confirm the exact product and provide the support we’d like to.
That said, we always want to ensure our customers have the best possible experience, so if you have any further details, feel free to reach out directly and we’ll do our best to assist you.
Rest assured, we take all feedback seriously and never remove reviews unless they violate platform guidelines.
Thanks again for your honest review, and please don’t hesitate to contact us if you’d like to discuss this further.
Warm regards
IVC Customer Service
Very happy.
I've been using ibiza vape club vape liquids for some time.
Unfortunately I am pretty well housebound at the moment. It's good that I can order the product on line and know that I'll get exactly what I ordered, and that delivery is quick and reliable. So yes 5⭐️
13 de mayo de 2024
Delivery isn't great
The product itself is perfect. Its the delivery method, I have purchased 3 times now and it has went to the local post office. That in itself isn't a problem, the problem is with the text messages saying that it couldn't be delivered and the card would let me know where it is. I never received a card through the door. The texts need to be more specific in where the parcel is going to end up, either with a neighbour, at the post office or back to the depot.
19 de mayo de 2024
Respuesta de ibizavapeclub.com
Hi,
Apologies for the issues being caused via Parcel Force. I have contacted you directly via email to discuss.
Kind Regards
Ibiza Customer Service
Ibiza club vape
Delivered on time, good communication,will not pass Mobile phone numbers
16 de mayo de 2024
incorrect items sent
5 de mayo de 2024
Order incomplete...
Order incomplete.... ordered 9 liquids - only 6 despatched/delivered and took a week to arrive.
Not happy.
21 de mayo de 2024
Respuesta de ibizavapeclub.com
Hi,
Many thanks for your review.
Apologies for the error, I have emailed you to discuss.
Kind Regards
Ibiza Vape Customer Service
The only pipe for me
Great service and I use nothing other than the sub pipe. Breaths perfectly.
14 de mayo de 2024
Easy to order and speedy delivery.
9 de mayo de 2024
I made a mistake with my order and…
I made a mistake with my order and contacted them by email. I had a quick reply and was told they would sort it out for me. Extremely helpful and service second to none. It was my first time using this supplier but I'll be staying with them now.
24 de abril de 2024
Simple to order and quick delivery.
5 de mayo de 2024
Product not available at supermarket or…
Product not available at supermarket or online. Attempted to order 18mg/ml that was not available from your online shop. had to make do with 12mg/ml.
1 de mayo de 2024
Respuesta de ibizavapeclub.com
Hi,
Many thanks for your review.
Apologies we were out of stock of the 18mg for a short while, I can now confirm this is back in stock on our website.
Regards
IVC Customer Service
GREAT CUSTOMER SERVICE
My original order was delivered to the wrong address, however Vapeclub rectified the problem immediately and I received my order promptly thereafter so a big thankyou for great customer service.
26 de abril de 2024
I paid extra for next day delivery…
I paid extra for next day delivery because I ordered later on a Thursday but not receive the goods until Monday. I know normal delivery was for orders placed before 12.30pm but it did not state that this applied for
the extra delivery charge.
25 de abril de 2024
Respuesta de ibizavapeclub.com
Hi Pam,
Many thanks for your review.
I have contacted you via email to discuss.
Many thanks
IVC Customer Services
Not delivered no contact until I…
Not delivered no contact until I queried it to be told out of stock still no refund £60 worth
6 de abril de 2024
Respuesta de ibizavapeclub.com
Dear Karen,
Thank you for your review and I’m truly sorry for the inconvenience you experienced with your order.
I’m glad we’ve now processed your refund, and I want to let you know that we’ve since introduced fast free shipping for our orders, which our customers love. We hope this will make future experiences much smoother and more reliable.
If you have any further questions or need assistance, please don’t hesitate to get in touch. We’re always here to help and ensure you have the best possible experience with us.
Warm regards,
IVC Customer Service
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.