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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Amazing service. Bu shout out for this company, Chris was very helpful and understanding after my mistake when I short ordered - my top up order was swiftly handled for next day delivery! Brillian... Ver más

Valorada con 5 estrellas sobre 5

Amazing experience from customers service to product. Stacy was amazing to deal with. They went above and beyond to resolve a delivery issue. The grids are well made and easy to lay down. 40mm

Valorada con 2 estrellas sobre 5

To begin with the company seemed very helpful, I hadn't used these grids before and wanted to check the product was suitable for my requirements. I placed the order and with the exception of some usel... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Well, what can i say, diy user ordered for my new shed base, easy ordering to seemless delivery and very quick too, quality of grids are sturdy and robust, look easy to build together, can't wait f... Ver más

Información sobre la empresa

  1. Proveedor de materiales para la construcción
  2. Tienda de insumos para paisajismo
  3. Productor de artículos de plástico

Escrito por la empresa

Locking in waste plastic for good. IBRAN are proudly low-energy UK manufacturers of recycled plastic ground reinforcement and landscape drainage products.


Información de contacto

4,0

Muy bueno

TrustScore: 4 sobre 5

609 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Esta empresa no ha enviado invitaciones a sus clientes, por lo que es posible que las opiniones no sean representativas

Ha contestado el 25% de las opiniones negativas

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4,0

Todas las opiniones

(609)

8 opiniones en los últimos 12 meses

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Valorada con 3 estrellas sobre 5

Poor customer service - but now rectified.

Feel it's only fair to edit my review (shown in last paragraph). I reached out on social media and Ted, the MD contacted me and acknowledged fully what has gone wrong with orders recently. I've seen myself, the issues with DPD in the run up to Christmas, they were dire.

Not only did they refund me, they also replaced my order free of charge.

there's no disputing the quality/pricing of their product, my grief was with the aftersales.

Much appreciated sorting things out and i'll definitely consider purchasing from them again.

Absolutely dire customer service. 28 grids in my latest order and 19 are damaged. Not a single reply after sending photos of the damage. Not only that but they are incompatible with my previous order.

18 de diciembre de 2022
Opinión espontánea
Logotipo de IBRAN

Respuesta de IBRAN

I am genuinely sorry for the extremely poor experience you had. December was not an easy time for us with a lot of unforeseen issues with DPD losing and breaking parcels and swapping labels across boxes, having not scanned them in the first place.

There was chaos across the country with DPD deliveries and it was not acceptable either from our perspective or indeed our customers who had fallen victim to any of that.

We were pretty stretched with this all going on but that does not excuse the experience you had. For that I wish to wholeheartedly apologise. I hope it's not too late now to fix this? Either way, please email me directly on operations@ibran.co.uk and I will investigate.

Valorada con 1 estrellas sobre 5

No contact and a data protection breach

Purchased gravel grids with a due date 5/12, didnt turn up and on 6/12 got badly written hurried email blaming delivery issues but would be in contact. Ive chased and chased, nothing, no phone answer, no email replies. Worst is the email had cc’d all 35 customers that day (rather than email individually those they thought it applied to or at least bcc the emails) so consequence is we all had each others emails which is a data protection breach, and which i spotted when another customer (probably unintentionally) replied to all. Theyve ignored my reply about that too. I just want a refund as im uncomfortable doing business with this level of unprofessionalism.

5 de diciembre de 2022
Opinión espontánea
Valorada con 4 estrellas sobre 5

After ordering 300 grids Ibran must…

After ordering 300 grids Ibran must have had a supply issue because some of the grids were not compatible with others.
When told about this the company could not have been more helpful in trying to sort the problem. In fact as the grids were for a community project Ibran was good enough to donate some extras to help finish the project
Many thanks to Gavin and Sam for their help

14 de diciembre de 2022
Opinión espontánea
Valorada con 1 estrellas sobre 5

Ordered 20 Grids they arrived and 2…

Ordered 20 Grids they arrived and 2 styles and was incompatible with each other emailed company who said they will sort it out , nearly 3 weeks and 14 emails later still no resolution . Had an email saying they had proof of delivery and sent me the original delivery picture of the 25th November , then without warning a dpd note came through the door saying they tried to pick up a parcel , I had left instructions where grids are with Ibran and another email sent and a reply asking me to chase up dpd to get them back to pick up grids
So I can not post a review of the grids themselves as I have yet to use them . I can only review the customer service after they have their payment
Worst £66.00 pounds I ever spent

25 de noviembre de 2022
Valorada con 5 estrellas sobre 5

Recommend over other DIY shops

Quality product, arrived really quickly, perfect for what we needed (8x6 shed base). Would definitely recommend and love the fact that the materials are recycled and from a family business.

25 de noviembre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

All good!

Had a problem with the online calculator on the website which was sorted out and rectified promptly. Orders delivered extremely quickly. The base was easy to lay and our much needed shed is being built next week!

5 de octubre de 2022
Valorada con 5 estrellas sobre 5

I bought 30no

I bought 30no. IBRAN interlocking trays to lay in a shingle path. The 500x500x40mm trays lock together tightly. Once shingle is poured over them they can be invisible and allow a heavy wheelbarrow to pass along the path without digging into the shingle. Ordered on a Friday and delivered the next Wednesday. Just perfect for the job.

9 de noviembre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

A versatile product

Easy order process and quick delivery by their courier.
Items well packaged and arrived in good condition with no faults.
We purchased grass parking grids but used them upside down to provide a gravel finish to the top of a gabion river bank.As it was 1 m wide grids were ideal and easy to trim round obstructions too.

1 de noviembre de 2022
Valorada con 5 estrellas sobre 5

Front drive

Great service, quick delivery which was next day delivery.
Contractor found this click system was better than others he's used before and would recommend for future projects.
Good price too.

18 de octubre de 2022

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