Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 3 estrellas sobre 5

Happy with the support I got after leaving a 1 star review. I never signed up for a subscription and it wouldn’t let me cancel it. After finally finding an email address someone reached out straig... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

We've been using Icon to create UGC-style ads for our SaaS product and it's been a genuinely useful part of our marketing workflow. The turnaround is fast, the output quality is solid, and it saves u... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Icon has been a great partner for UGC! From briefing to final delivery the experience was smooth and fast. The editing is dynamic and polished, the human creators feel authentic on camera and everythi... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Icon has massively reduced the friction to producing our advertisements and has eliminated any consideration of a traditional ad agency. With our team as lean as it is, we don't have the capacity to... Ver más

La empresa ha respondido

4,1

Muy bueno

TrustScore: 4 sobre 5

81 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que solicite reseñas

Esta empresa no ha enviado invitaciones a sus clientes, por lo que es posible que las opiniones no sean representativas

Ha contestado el 95% de las opiniones negativas

Suele tardar más de 1 mes en responder

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Working with Icon has been great

Working with Icon has been great. They are always open to feedback and tweaking new ad sets that come in, and we couldn't be happier.

5 de mayo de 2026
Opinión espontánea
Logotipo de Icon

Respuesta de Icon

Thanks for being here Jake! Happy to hear our team has been responsive to feedback and that the ad sets are landing well. Looking forward to a great future together :-)

- Kennan (Founder)

Valorada con 5 estrellas sobre 5

We’ve had a great experience working…

We’ve had a great experience working with ICON so far. The process has been super smooth from start to finish, and their team really takes the time to understand your brand and what you’re trying to achieve.

The quality of the UGC has been solid, and what stands out most is how easy they make it to get content produced quickly without a ton of back and forth. It’s been a huge help for testing new creatives and scaling our ads.

Definitely recommend if you’re looking to streamline your UGC workflow and get consistent content out!

5 de mayo de 2026
Opinión espontánea
Logotipo de Icon

Respuesta de Icon

Thank you so much for the thorough and honest review Tapepher Support! Happy to hear our team took the time to understand your brand and that we've made it easy to get content out quickly. We appreciate the recommendation and are stoked to be on this journey with you :-)

- Kennan (Founder)

Valorada con 5 estrellas sobre 5

5 Stars!

We recently started working with Icon and have been impressed! The team is highly responsive, delivers content quickly, and makes the entire process seamless from start to finish.

4 de mayo de 2026
Opinión espontánea
Logotipo de Icon

Respuesta de Icon

Thanks so much for the review Jess! Happy to hear our team has been responsive and made the process seamless. Stoked to be on this journey with you :-)

- Kennan (Founder)

Valorada con 5 estrellas sobre 5

Working with ICON and Gabriela has been…

Working with ICON and Gabriela has been such an amazing experience. They are on top of everything and they know what your audience is looking for. The scripts the Gabriela came up with were honestly so good, I was shocked since my previous experience with other agencies had me rewriting almost everything. It was easy, seamless, and they deliver on what they promise! I could not recommend them enough!

1 de febrero de 2026
Opinión espontánea
Logotipo de Icon

Respuesta de Icon

Thank you so much for the kind words Emma! Happy to hear Gabriela and the team have been on top of everything and that the scripts hit the mark right out of the gate. We appreciate the recommendation and are so grateful to have you as a partner :-)

- Kennan

Valorada con 4 estrellas sobre 5

Have been using Icon for a while now

Have been using Icon for a while now. Fast reply when we needed revisions or clarifications on the ads generated. Briefing system for human UGC ads is designed well and videos are in high quality. We experienced some service disruption when Icon was doing a system upgrade, but since then, the platform has been effective and helpful to my team.

22 de abril de 2026
Opinión espontánea
Logotipo de Icon

Respuesta de Icon

Thank you so much for the thorough and honest review LC! Happy to hear our briefing system and turnaround times have been working well for your team, and we appreciate your patience through the system upgrade. Stoked to be on this journey with you :-)

- Kennan (Founder)

Valorada con 4 estrellas sobre 5

Flexible and fast

Flexible and fast. The platform is quickly evolving, so you get the benefits of constant enhancements, but also need to be patient with a product in rapid development.

21 de abril de 2026
Opinión espontánea
Logotipo de Icon

Respuesta de Icon

Thanks for the review Jon! Appreciate the kind words and your patience as we keep building. Excited for the journey ahead together :-)

- Kennan (Founder)

Valorada con 5 estrellas sobre 5

Gave Icon a shot without much briefing…

Gave Icon a shot without much briefing at all and was pleasantly surprised with the content output!!

9 de abril de 2026
Opinión espontánea
Logotipo de Icon

Respuesta de Icon

Thanks so much for taking the leap Ami! Stoked the output exceeded expectations. Can't wait to see where the future takes us :-)

- Kennan (Founder)

Valorada con 4 estrellas sobre 5

I've been using Icon for awhile now and…

I've been using Icon for awhile now and the tool is quite impressive. The UGC videos are high quality, the team is very responsive when issues arrive. They are our trusted partner for asset generation. The only thing I would improve is the assetgpt function which is a little buggy.

21 de abril de 2026
Opinión espontánea
Logotipo de Icon

Respuesta de Icon

Thank you so much for the thoughtful review Patrick! Happy to hear our team has been responsive and that we've earned your trust as a partner for asset generation. We apologize for the bugs in the assetgpt function - we’ve already fixed the bugs there. Stoked to be on this journey with you :-)

- Kennan (Founder)

Valorada con 5 estrellas sobre 5

As a CEO

As a CEO, I look for partners who make our team's job easier. That's what Icon does for us. The platform is really easy to use and they have been super to work with.

17 de abril de 2026
Opinión espontánea
Logotipo de Icon

Respuesta de Icon

Thank you so much for the kind words Leah! Happy to hear we've made your team's job easier. So grateful to have you as a partner and excited for the future together :-)

- Kennan (Founder)

Valorada con 5 estrellas sobre 5

Really impresed by their UGC ads

Really impresed by their UGC ads! And they are so speedy with the turnaround time!

17 de abril de 2026
Opinión espontánea
Logotipo de Icon

Respuesta de Icon

Thanks so much for the review Chandler ! Stoked the ads and turnaround times are hitting the mark :-)

- Kennan (Founder)

Valorada con 5 estrellas sobre 5

Cost effective, High Quality UGC

I’ve been working with Icon for a little over a year. I’m a firm believer that what you put into a partnership is what you get out of it — Icon has been an incredible partner in helping me maintain a healthy supply chain. Their platform is one of the most cost effective ways of getting content & in some cases has provided top performing videos in our ad accounts.

7 de abril de 2026
Opinión espontánea
Logotipo de Icon

Respuesta de Icon

Wow, thank you so much for the thoughtful review Bryan! Happy to hear we've been a strong partner in keeping your supply chain healthy and that we've delivered top performing videos for your accounts.

So grateful to have you as a partner and stoked to be on this journey with you :-)

- Kennan (Founder)

Valorada con 5 estrellas sobre 5

Love that we get quality UGC for an…

Love that we get quality UGC for an affordable cost!

13 de abril de 2026
Opinión espontánea
Logotipo de Icon

Respuesta de Icon

Thanks so much for the review Stephanie! Stoked to be delivering quality UGC at a price that works for you :-)

- Kennan (Founder)

Valorada con 4 estrellas sobre 5

We’ve been using ICON for our UGC video

We’ve been using ICON for our video content and love the dynamic, modern editing style. The pricing is very competitive, and having built-in competitor analysis and creative generation tools is a huge plus. While we experienced some initial platform lag and delivery delays, the quick support team helped us resolve everything promptly.

18 de marzo de 2026
Opinión espontánea
Logotipo de Icon

Respuesta de Icon

Thank you so much for the thorough and honest review Svetlana! Happy to hear you're loving the editing style and that our competitor analysis and creative generation tools have been a big plus. Excited for the journey ahead together :-)

- Kennan (Founder)

Valorada con 5 estrellas sobre 5

I genuinely love working with Icon

I actually love working with Icon! We've been super impressed with their client service and the quality of the assets we are getting now are unmatched. It's changed the game for me.

1 de noviembre de 2025
Opinión espontánea
Logotipo de Icon

Respuesta de Icon

Thank you so much for the kind words Braxton! Stoked to be on this journey together :-)

- Kennan (Founder)

Valorada con 5 estrellas sobre 5

Great agency for video ads with UGC and…

Great agency for video ads with UGC and AI content

1 de marzo de 2026
Opinión espontánea
Logotipo de Icon

Respuesta de Icon

Thanks so much for the review Lennart! Stoked you're loving the UGC and AI content. Excited for the future together :-)

- Kennan (Founder)

Valorada con 5 estrellas sobre 5

We love the creative that we get from…

We love the creative that we get from ICON. Diverse characters with stories that convert. They are open to our design ideas and respond quickly. This has been a good addition to our design flow for both organic and paid media.

19 de marzo de 2026
Opinión espontánea
Logotipo de Icon

Respuesta de Icon

Thank you so much for the kind words Sara! Happy to hear that we've become a good addition to your design flow. Looking forward to a great future together :-)

- Kennan (Founder)

Valorada con 5 estrellas sobre 5

Icon has helped me with video ads for FB

Icon has helped me - a solopreneur - get ad creatives as if I were a MUCH BIGGER company.

I think their editors are waaay better than the ones I have from Upwork...

I've worked with Icon off and on for ove a year now

1 de febrero de 2026
Opinión espontánea
Logotipo de Icon

Respuesta de Icon

Thanks so much for the review Taylor! We’re constantly raising the bar on quality, a big part of that is which editors we bring on board. So grateful to have you as a partner :-)

- Kennan (Founder)

Valorada con 5 estrellas sobre 5

We’ve had a fantastic experience with…

We’ve had a fantastic experience with Icon finding creators that match our brand. Icon has also been great about revisions or iterations when requested, they’ve handled them quickly and professionally.

16 de marzo de 2026
Opinión espontánea
Logotipo de Icon

Respuesta de Icon

Thanks so much for the kind words Sean! Happy to hear that revisions have been quick and smooth. Excited for the journey ahead together :-)

- Kennan (Founder)

Valorada con 5 estrellas sobre 5

I've been using Icons managed UGC video…

I've been using Icons managed UGC video service where they source creators (real, not AI) and help write scripts for you. The service also includes a content strategist to help guide the brief creation and help you iterate for your next brief based on what's working. I'd definitely recommend the service, it's a great value as a small business looking for diverse content from real creators.

17 de marzo de 2026
Opinión espontánea
Logotipo de Icon

Respuesta de Icon

Thank you so much for the thoughtful review Ezra! We appreciate the recommendation and are stoked to be on this journey with you :-)

- Kennan (Founder)

Valorada con 5 estrellas sobre 5

Reduced our CAC by 24%

I'm now on my 3rd month with Icon and I'll keep renewing! I work with them for UGC content creation, static assets, VEO assets, and ad management and honestly I've been happy with all of the above. Their team is extremely responsive and really thinks outside of the box when it comes to content. Results are also pretty clear, since they've taken over our account with creative and management, they've reduced our CAC by 24% and we're seeing incremental lift. They continue to improve their platform and add new features as well. Worth it imo.

1 de enero de 2026
Opinión espontánea
Logotipo de Icon

Respuesta de Icon

Wow, thank you so much for the thorough and honest review Miranda! Happy our team's responsiveness and creative thinking have been hitting the mark. We'll keep building and shipping new features. So grateful to have you as a partner and excited for the journey ahead :-)

- Kennan (Founder)

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.

Más información sobre otros tipos de reseñas.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más