I've sent this to ifLY customer service on 13th April as they won't deal with it over the phone, this relates to the Birmingham site. This was our children's 3rd time however previously went to Mi... Ver más
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Consulta las opiniones de los clientes
We visited the Birmingham centre on the 18th April 2026. We booked for a group of 13, everyone really enjoyed it. The staff were friendly and they treated the kids exceptionally well. They provided a... Ver más
La empresa ha respondido
Cancelled my booking within 24 hours of event because "the tunnel is new and it can't be on for prolonged period of time." Yet when rearranging, on the three days after there's availability every half... Ver más
Booked this for a child’s birthday, everyone excited, plans made, took time off from work to travel Birmingham and then suddenly told you can’t honour the original time slot. That’s not just inc... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
The UK's leading provider of Indoor Skydiving Experiences
Información de contacto
602 Marlborough Gate, MK9 3XS, Milton Keynes, Reino Unido
- 0845 331 6549
- support@iFLYworld.co.uk
- iflyworld.co.uk
2,2
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132 opiniones
Ha contestado el 86% de las opiniones negativas
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Poor customer service
I've sent this to ifLY customer service on 13th April as they won't deal with it over the phone, this relates to the Birmingham site. This was our children's 3rd time however previously went to Milton Keynes where everything went smoothly but is further to travel:
We had our flights cancelled, then rearranged for a later time, we turned up only to be cancelled yet again. We cannot attend another date before the expiry date of 11 July 2026. You are 100 miles away from where we live, so to get there and find we can't fly was already very costly. Can we just be refunded the total amount of £99.98 please to the same credit card please.
I'm still waiting a response and a refund of my children's birthday money.
3 de abril de 2026
Opinión espontánea
Wonderful experience,
We went to the Birmingham centre this weekend, the experience was incredible, the staff were friendly, informative and professional, we can’t wait to return, we absolutely recommend the ‘high fly’ it was the highlight for us, our media (video and pics - purchased when booking) were available within minutes of us leaving, highly recommend
25 de abril de 2026
Opinión espontánea
Respuesta de iFLY Indoor Skydiving UK
Hi Caroline,
Thank you for taking the time to share your feedback. We’re so pleased to hear you had such a wonderful experience at our Birmingham centre.
It’s great to know the team made a strong impression and that everything ran smoothly from start to finish. We’re also glad you enjoyed the High Flight and that your media was ready so quickly — we’ll be sure to share your kind words with the team.
We really appreciate the recommendation and can’t wait to welcome you back again soon.
Kind regards,
The iFLY Team
Customer service eventually ghosted me
Customer service eventually ghosted me. Didn't want to engage with the issues and concerns I raised. I wouldn't trust this supplier.
1 de octubre de 2025
Opinión espontánea
Respuesta de iFLY Indoor Skydiving UK
Hi,
Thank you for taking the time to share your feedback. We’re sorry to hear that this was your experience.
We aim to respond to all enquiries and support our customers throughout the process, so it’s disappointing to hear you felt your concerns weren’t addressed.
We’d like the opportunity to look into this further and assist you directly. Please contact us at support@iflyworld.co.uk or call 0161 359 7040, and our team will be happy to help.
Kind regards,
The iFLY Team
Amazing experience and well worth the cost.
We visited the Birmingham centre on the 18th April 2026.
We booked for a group of 13, everyone really enjoyed it. The staff were friendly and they treated the kids exceptionally well. They provided all the support and guidance necessary. It's only recently opened with some teething problems which is expected, this may explain some of the negative reviews, I would highly recommend it if you fancy doing something different. We had the flight experience where you hover a few feet in the air, this is for first-time flyers and if you want to go higher its an optional extra, £20 for first flight and £15 for any additional flights. Each flight is over 1 min long, but it's long enough. Please research properly before going so you avoid any disappointments.
18 de abril de 2026
Opinión espontánea
Respuesta de iFLY Indoor Skydiving UK
Hi Sam,
Thank you for taking the time to share your feedback. We’re so pleased to hear that your group had such a great experience at our Birmingham centre.
It’s great to know the team made everyone feel welcome and supported, especially the children — we’ll be sure to pass your kind words on to them.
We also appreciate you highlighting your experience as a first-time flyer and how the session works, as this can be really helpful for others preparing for their visit.
Thank you again for your recommendation, and we hope to welcome you all back again soon.
Kind regards,
The iFLY Team
I flew
Had a great time at iFLY we went to the one at the O2. It was for my wife’s birthday the place was nice and clean and the staff were friendly and professional. They explained everything to us. What would happen what we had to do. Our instructor was very good. We’re definitely come back here again.
11 de abril de 2026
Opinión espontánea
Respuesta de iFLY Indoor Skydiving UK
Hi John,
Thank you for taking the time to share your feedback. We’re so pleased to hear you had a great time celebrating your wife’s birthday with us.
It’s great to know the team made you feel welcome and that everything was clearly explained — we’ll be sure to pass your kind words on to the instructor and the team.
We really appreciate your recommendation and look forward to welcoming you back again soon.
Kind regards,
The iFLY Team
Had a fab time here today!
Had a fab time at the new Birmingham venue today!! So much fun. Such a great experience. Dom our instructor was so welcoming, professional, and put us at ease. David was really helpful too. If you want to do something exhilarating and different, highly recommend.
4 de abril de 2026
Opinión espontánea
Respuesta de iFLY Indoor Skydiving UK
Hi Nicola,
Thank you for taking the time to share your feedback. We’re so pleased to hear you had a fab time at our Birmingham venue!
It’s great to know that Dom made you feel welcome and at ease, and that David was helpful throughout your visit — we’ll be sure to pass your kind words on to the team.
We really appreciate the recommendation and hope to welcome you back again soon.
Kind regards,
The iFLY Team
child’s birthday ruined by unfair treatment
Booked this for a child’s birthday, everyone excited, plans made, took time off from work to travel Birmingham and then suddenly told you can’t honour the original time slot. That’s not just inconvenient, it’s completely unacceptable.
If the facility is open and running in FULL, there’s no valid reason to cancel a confirmed booking at the last minute. It really looks like our slot has just been handed to someone else. Whether that’s favouritism or poor management, either way it’s unfair and unprofessional.
People organise their time, make arrangements, and rely on bookings being respected. You can’t just shuffle customers around like they don’t matter. This has caused unnecessary stress and disappointment, especially for a child’s birthday, which makes it even worse.
Absolutely would not recommend a place that treats customers like this.
3 de abril de 2026
Opinión espontánea
Respuesta de iFLY Indoor Skydiving UK
Hi Iqbal,
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience.
We’d like to clarify that bookings are never reallocated or given to other guests, and there is no form of favouritism. In some cases, sessions may need to be adjusted due to operational reasons outside of our control, which can occasionally impact scheduled flight times.
During our first week of operation, we experienced some unexpected issues which meant we were unable to fulfill some bookings as planned, as our priority is always to ensure everything is running safely and correctly.
Our team will be able to assist you with rescheduling your experience. Please call 0161 359 7040 and select option 3, and they’ll be happy to help.
Kind regards,
The iFLY Team
Daughter’s 18th
Booked the experience weeks ago for my daughter’s 18th birthday and we had a message tonight to say it’s been cancelled for tomorrow. I’ve been on hold for 15 mins and then the line went dead. No one is contacting us and it’s for a special occasion.
2 de abril de 2026
Opinión espontánea
Respuesta de iFLY Indoor Skydiving UK
Hi Sarah,
Thank you for taking the time to share your feedback. We’re very sorry for the cancellation.
Due to unforeseen technical issues during our first week of operation, we were unfortunately unable to fulfil some bookings as planned. These situations can occasionally arise while ensuring everything is running safely and correctly.
Our team will be able to assist you with rescheduling your experience. Please call 0161 359 7040 and select option 3, if you’ve tried reaching us previously, please ensure this is the number you’re calling — and the team will be happy to help.
Thank you for your patience and understanding.
Kind regards,
The iFLY Team
Cancelled booking within 24 hours
Cancelled my booking within 24 hours of event because "the tunnel is new and it can't be on for prolonged period of time." Yet when rearranging, on the three days after there's availability every half hour throughout the day. What a load of nonsense, avoid.
2 de abril de 2026
Opinión espontánea
Promised a refund - still waiting
I booked for my daughter to this experience and within 15 minutes of me booking it, my ex partner said he had already booked it for her so I requested a refund. This refund was approved and their customer service said the refund is being 'processed'. It's now been 8 working days, 3 phone calls and 2 emails and I am still awaiting a refund. A refund can take 3-5 working days but for this long?? At this rate I may have to reverse the charges. Also, my ex partner said it is £23 cheaper to book this experience through a third party company for those who do want to book.
19 de marzo de 2026
Opinión espontánea
Respuesta de iFLY Indoor Skydiving UK
Hi Honest,
Thank you for taking the time to share your feedback.
We can confirm that your refund has now been approved and is currently being processed. Refunds are typically completed on our side within 5 working days, and it can then take a further few working days for the funds to appear in your account, depending on your bank’s processing times.
We appreciate your patience while this is completed, and please be assured that the refund has been issued.
If you have any further questions, please contact us at support@iflyworld.co.uk or call 0161 359 7040, and our team will be happy to assist.
Kind regards,
The iFLY Team
Not worth it
Greedy. You can have a hover but you don’t get taken up unless you pay extra. Can’t film in there unless you pay extra. Equals £70 per person this has annoyed the heck out of me as I paid for six people to go for their Christmas gifts. That’s £420 extra for the proper experience. We didn’t bother. Feel mis-sold. Purchased through Red Letter days.
15 de marzo de 2026
Opinión espontánea
Respuesta de iFLY Indoor Skydiving UK
Hi Wellington,
Thank you for taking the time to share your feedback. We’re sorry to hear that you felt disappointed with parts of the experience.
The number of flights depends on the package purchased. Each individual flight is typically about 60 seconds in length, often a little longer, but never shorter than 50 seconds. While it may not sound long, this is comparable to — and often exceeds — the freefall portion of an outdoor skydive, and this information is outlined in the experience details prior to booking.
Regarding flying higher in the tunnel, the High-Flight is an optional add-on that takes place during one of the flights already included in the package. While many guests choose to include it in their experience, we understand that not everyone wants to, which is why it’s offered as an extra rather than included as standard. The additional cost reflects the higher wind speeds and specialised instructor training required to safely provide this experience.
Media packages are also optional, and guests are welcome to take their own photos and videos from the viewing area if they prefer.
If you would like us to review your visit in more detail, please contact us at support@iflyworld.co.uk
or call 0161 359 7040, and our team will be happy to assist.
Kind regards,
The iFLY Team
It used to be great
It used to be great. The first time I went with my family was at Basingstoke, and we had an amazing time. Back then, they would take you up to the middle of the tunnel and even ask if you wanted an additional “high flight” for about £15, which took you almost to the top of the tunnel. It was so cool, and I’m really glad we paid for the high flight for our child.
At the time it was around £40, which was still expensive but felt worth it for the experience.
Recently we went to The O2, and the experience was quite disappointing. We paid for a package, but they only suspended you in the air for a few seconds. If you want to fly even to the middle of the tunnel now, it’s an additional £20, which feels quite silly considering how the experience used to be.
14 de marzo de 2026
Opinión espontánea
Respuesta de iFLY Indoor Skydiving UK
Hi Silvana,
Thank you for taking the time to share your feedback. We’re really pleased to hear that you had such a great experience during your first visit, although we’re sorry that your more recent visit didn’t feel the same.
The number of flights depends on the package purchased, and each individual flight is typically about 60 seconds in length, often a little longer, but never shorter than 50 seconds. While it may not sound long, this is comparable to — and often exceeds — the freefall portion of an outdoor skydive, and this information is outlined in the experience details prior to booking.
Regarding flying higher in the tunnel, the High-Flight is an optional enhancement that takes place during one of the flights already included in the package. While many guests choose to include it in their experience, we understand that not everyone wants to, which is why it’s offered as an add-on. The additional cost reflects the higher wind speeds and specialised instructor training required to safely provide this experience.
If you would like us to review your visit in more detail, please contact us at support@iflyworld.co.uk
or call 0161 359 7040, and our team will be happy to assist.
Kind regards,
The iFLY Team
Unexpected costs at the end
The actual experience is absolutely fantastic and was thoroughly enjoyed by my grandson. However we only had one 'highfly' experience included and were totally unaware as its not clear when booking each extra one is charged after. They charged us £15 for each extra high fly, which to be frank without a highfly it wouldnt be very exciting. Plus reality in the total time in the chamber was about 1 minute 30 seconds per flight (we had 4) and total cost was £230 for two people. Its a shame because its otherwise brilliant.
8 de marzo de 2026
Opinión espontánea
Respuesta de iFLY Indoor Skydiving UK
Hi Sarah,
Thank you for taking the time to share your feedback. We’re really pleased to hear that your grandson enjoyed the experience and that you found the flight itself fantastic.
The number of flights depends on the package purchased. Each individual flight is typically about 60 seconds in length, often a little longer, but never shorter than 50 seconds. While it may not sound long, this is comparable to — and often exceeds — the freefall portion of an outdoor skydive, and this information is outlined in the experience details prior to booking.
Regarding the High-Flight, we’d like to clarify that this is not an additional flight, but an optional enhancement that takes place during one of the flights already included in the package. It allows guests to experience being taken higher in the airflow with a specially trained instructor. While many guests choose to include it in their experience, we understand that not everyone wants to, which is why it’s offered as an optional add-on. The additional cost reflects the higher wind speeds and specialised instructor training required to safely provide this experience.
If you would like us to review your visit in more detail, please contact us at support@iflyworld.co.uk or call 0161 359 7040, and our team will be happy to assist.
Kind regards,
The iFLY Team
Poor customer service
As a regular experienced flyer it seems like each week there is a new hoop to jump through just to be able to fly.
Last week our team mate had norovirus so was unable to make our session at short notice. We were told we couldn't fly because the booking was in his name, despite us flying as the same group regularly.
We have many future booking in names of those who were present but told it was impossible to swap them.
We were forced to buy more time (as we wanted to fly having travelled multiple hours) and lose the time that was booked. As the session was already full, we were told to book a future session and then the receptionist proceeded to swap them proving it was easily possible.
The instructors are great but the lack of flexibility in company policy for genuine unavoidable circumstances to regular customers just constantly leaves a sour taste in your mouth.
25 de febrero de 2026
Opinión espontánea
Respuesta de iFLY Indoor Skydiving UK
Hi Dan,
Thank you for taking the time to share your feedback. We’re pleased to hear that you value the instructors and continue flying with us, although we’re sorry to hear that this situation left you feeling frustrated.
Booking policies are in place to help manage capacity and ensure sessions run smoothly for all flyers. In some cases, changes to bookings — particularly at short notice — may not always be possible depending on how the session is scheduled or which account the time is allocated to.
We understand how disappointing this can feel, especially when you’ve travelled a long distance and fly with us regularly. Your feedback regarding flexibility for regular flyers is appreciated and will be shared with the team.
If you would like us to review the booking in more detail, please contact us at support@iflyworld.co.uk
or call 0161 359 7040, and we’ll be happy to look into this further.
Kind regards,
The iFLY Team
AVOID MANCHESTER DONT GET BACK TO YOU WHEN YOU COMPLAIN AND JUST IGNORE YOU
Still no reply , it’s been 2 weeks since requesting manager contact .. the customer service so far has been terrible , we have been patient asking and requesting contact from the manager we booked tried to move the appointment and requested a cancellation within hours from the initial booking and they have literally said they don’t care the reasons they won’t refund the vouchers back to buy a gift … due to their terrible or should I say lack of customer service they didn’t get back to us to say the time
Slot was still open , so we didn’t know we could still attend .. for this reason we requested the vouchers back so we can go elsewhere , they are still refusing we advise you we are unsure about the service from the same place elsewhere but Manchester is terrible and you should avoid if you have any issues they won’t help you and they will fob you off .. we just want a refund of the vouchers back to buy a gift … buy a gift have been in touch with you and they actually are a business partner and yet your ignoring them as well
8 de febrero de 2026
Opinión espontánea
Respuesta de iFLY Indoor Skydiving UK
Hi,
Thank you for taking the time to share your feedback. We’re sorry to hear that you’ve been left feeling frustrated by your experience.
We do take customer enquiries seriously and aim to review each case carefully, although response times can occasionally vary depending on enquiry volumes and the need to look into booking details.
If you’re still awaiting a response, please contact us at support@iflyworld.co.uk with your booking reference and details of your enquiry, or call 0161 359 7040, and our team will ensure your enquiry is reviewed as a priority.
Kind regards,
The iFLY Team
Don't purchase the video & photo package !!
Took my Grandson for the first time to Ifly Milton Keynes on Saturday 14th February.
Yes, as others have commented it is expensive for the actual time you 'fly' but this was not the issue for me as it was a Christmas present for him.
I paid £20.00 extra for photos and video footage and was advised that I would receive 3 or 4 images plus the video footage. What I actually received was 20 poor quality, hazy and distant images. The video footage was ok but nothing special. I was under the impression that the images might be of a professional nature, I could have done a better job taking images on my phone !!
I emailed their HQ the same day expressing my disappointment and the same day received an acknowledgement of my complaint. Over a week later I am still waiting for a formal response and have had to chase twice !
I didn't take any photos on the day as I was led to believe that my £20 would mean some nice photographic memories would be received. This was not the case and I would certainly avoid purchasing their photographic package.
This has soured what should have been a memorable time for my Grandson.
Maybe leaving this review online will speed up a response.....
14 de febrero de 2026
Opinión espontánea
Respuesta de iFLY Indoor Skydiving UK
Hi David,
Thank you for taking the time to share your feedback.
A member of our team has been in touch with you to discuss your concerns and resolve the matter. We’re pleased we were able to assist and appreciate you giving us the opportunity to address this.
Kind regards,
The iFLY Team
Absolutely love ifly Basingstoke
Absolutely love ifly Basingstoke, Jordan is a great instructor, professional and clear instructions given. Highly recommend giving this ago. Alot of reviews say its expensive, I think the first intiall flight is but the return vouchers are a really good offer. There is also the option of joining the ifly club which you get event nights of free flying throughout the year. There is also an app IBA flying to keep track of your progress which you will need if you decide to keep returning.
20 de febrero de 2026
Opinión espontánea
Respuesta de iFLY Indoor Skydiving UK
Hi,
Thank you for taking the time to share your feedback. We’re delighted to hear that you had such a great experience at iFLY Basingstoke.
It’s fantastic to know that Jordan made such a positive impression — we’ll be sure to pass your kind words along to him. Our instructors work hard to make each session clear, supportive and enjoyable, so it’s always great to hear when that stands out.
We’re also glad you mentioned some of the options available for returning flyers. Many guests enjoy continuing their progression through return offers, Flight Club, and tracking their development through the IBA Flying app.
Thank you again for the recommendation, and we hope to see you back in the tunnel again soon.
Kind regards,
The iFLY Team
A new experience for myself & my…
A new experience for myself & my husband. In our 50s, I have a mobility disability but still did it with a high fly too.
Harder than it looks but our instructor Richard was great at communicating, clear and we felt totally safe. It's harder than it looks but well worth a try.
20 de febrero de 2026
Opinión espontánea
Respuesta de iFLY Indoor Skydiving UK
Hi Katie,
Thank you for taking the time to share your experience. We’re delighted to hear that you and your husband enjoyed trying something new together.
It’s especially great to hear that you felt supported and safe throughout the experience, and we’ll be sure to pass your kind words along to Richard. Our instructors work hard to ensure every flyer feels comfortable and confident in the tunnel.
We’re also glad to hear you gave the High-Flight a go — it’s definitely a memorable part of the experience.
Thank you again for sharing your feedback, and we hope to welcome you back again in the future.
Kind regards,
The iFLY Team
It was a fun experience but extortionate upsellilng spoilt it for us
It was a fun experience overall, but the extortionate add-ons really spoiled it for us. At the start, you’re told that a “high” flight costs extra £20 per person, on top of what you’ve already paid. Given the size of the tunnel, I expected the “high” flight to actually go significantly higher. In reality, the instructor only lifted participants about 5–6 feet into the air, compared to the standard 1–2 feet included in the basic package.
Considering the instructor is already in the tunnel with each participant as part of their role, it’s difficult to understand how such a high additional charge can be justified for what feels like a minimal difference. It came across as an unnecessary upsell rather than a genuine enhancement to the experience.
I would strongly recommend asking the instructor to clearly explain what “high” actually means before going in, as ours gave no real indication of what to expect. This add-on ended up costing us an extra £70, which left a sour note on what should have been an exciting experience. Unfortunately, because of this, I wouldn’t return.
14 de febrero de 2026
Opinión espontánea
Respuesta de iFLY Indoor Skydiving UK
Hi Andrea,
Thank you for taking the time to share your feedback. We’re pleased to hear that you found the experience fun overall, but we’re sorry that the High-Flight add-on left you feeling disappointed.
To clarify, the High-Flight is an optional enhancement delivered by a specially trained instructor. While it may appear brief from the outside, it requires increased wind speeds and additional instructor control, which is why it is offered as a separate add-on. Many guests choose to include it in their experience, but we understand that not everyone wants to — which is why it’s optional rather than included as standard.
It is recommended at the time of booking and mentioned again before flying so guests can make an informed decision in advance or on the day. The gesture from the instructor is used to confirm whether a guest would like to proceed, and there is no obligation to accept.
If you would like us to review your visit in more detail, please feel free to contact us at support@iflyworld.co.uk or call us on 0161 359 7040.
Kind regards,
The iFLY Team
Overpriced for a few seconds of fun
Everything is an upsell..
You pay extra for a flight to the top at £20 each..
However this comes out of your original 60 seconds..
So you are paying an extra £20 to go a bit higher within your original miniscule time..
Under airkix or what is was called before, it was included in the price..
Happy to pay extra for extra to go to the top. Not to use the same original few seconds in the air though..
think we were offered 10 upsells from entering the door until leaving..
Edit..
Forgot to say that the upsell doesn't just end when you walk out of IFly, you'll also get the upsell when you get home, via email for pictures and videos of the day.!!
Plus the reply from IFly is a joke..
It's not about what the customer wants..
It's about making much more money with all the upselling..
Maybe IFly should run a survey or focus group from customers.
Simple question..
Would you pay £20 more each for a decent flight time and everything included ?
Or would you like it £20 cheaper for a shorter time and expect the upsell for a family of 4 to be over £200..
I wonder what customers would say..
I'd love to meet these business owners coming for a meal in my restaurant..
I'd ask if they wanted a seat ? £10 extra
Would they like cutlery £10 extra.
Would they like their foof hot £10 extra.
Would they like a plate each £10 extra, free to share same plate.
Would they like a glass each for their drink £10 extra, free to share same glass..
Would they like us to wash their plates at the end, £10 extra..
Would they like the candle on the table lit, £10 extra.
Etc etc
13 de febrero de 2026
Opinión espontánea
Respuesta de iFLY Indoor Skydiving UK
Hi Martin,
Thank you for sharing your feedback. We’re sorry to hear that the experience felt overpriced and overly focused on add-ons.
Each standard package includes flights that are typically around 60 seconds in length (often a little longer, and never shorter than 50 seconds). This equals — and often exceeds — the freefall time of a real skydive. The number of flights depends on the package purchased and is outlined before booking.
Regarding the High-Flight, this is an optional enhancement delivered within one of the booked flights. It’s not sold as additional time, but as a different style of flight that involves increased wind speeds and specific instructor control and training. While many guests choose to include it in their experience, we understand that not everyone wants to, which is why it’s offered as an extra rather than included as standard. It’s recommended during booking and explained again before flying so guests can decide whether they’d like to take part.
We’re also sorry if the number of optional extras presented on the day felt excessive. They are designed to give guests flexibility in how they customise their visit, but we appreciate that this should never feel pressured.
If you’d like us to review your visit in more detail, please feel free to contact us at support@iflyworld.co.uk or call 0161 359 7040.
Kind regards,
The iFLY Team
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