Booked beginners flight for my son.when we arrived he was up for it but starting getting agitated when was called to ho in he broke down and pulled out.. he has got sensor issue and autism when I expl... Ver más
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Consulta las opiniones de los clientes
Booked flight at Milton Keynes, was caught in M25 traffic and arrived an hour late. Called central customer services to inform we'd be late and they said to just go. When we arrived, lady at the cou... Ver más
Tanya was so friendly and helpful and made us feel less anxious. She had a lovely manner. Luke was our instructor and he was brilliant. We both were 1st time flyers and he was reassuring and helpful... Ver más
Took our Son and his friend as a birthday treat to iFly Basingstoke and had a brilliant time. The staff were friendly and put the boys at ease. They absolutely loved it and can’t wait to go back!
Información sobre la empresa
Escrito por la empresa
The UK's leading provider of Indoor Skydiving Experiences
Información de contacto
602 Marlborough Gate, MK9 3XS, Milton Keynes, Reino Unido
- 0845 331 6549
- support@iFLYworld.co.uk
- iflyworld.co.uk
2,5
Malo
146 opiniones
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child’s birthday ruined by unfair treatment
Booked this for a child’s birthday, everyone excited, plans made, took time off from work to travel Birmingham and then suddenly told you can’t honour the original time slot. That’s not just inconvenient, it’s completely unacceptable.
If the facility is open and running in FULL, there’s no valid reason to cancel a confirmed booking at the last minute. It really looks like our slot has just been handed to someone else. Whether that’s favouritism or poor management, either way it’s unfair and unprofessional.
People organise their time, make arrangements, and rely on bookings being respected. You can’t just shuffle customers around like they don’t matter. This has caused unnecessary stress and disappointment, especially for a child’s birthday, which makes it even worse.
Absolutely would not recommend a place that treats customers like this.
3 de abril de 2026
Opinión espontánea
Respuesta de iFLY Indoor Skydiving UK
Hi Iqbal,
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience.
We’d like to clarify that bookings are never reallocated or given to other guests, and there is no form of favouritism. In some cases, sessions may need to be adjusted due to operational reasons outside of our control, which can occasionally impact scheduled flight times.
During our first week of operation, we experienced some unexpected issues which meant we were unable to fulfill some bookings as planned, as our priority is always to ensure everything is running safely and correctly.
Our team will be able to assist you with rescheduling your experience. Please call 0161 359 7040 and select option 3, and they’ll be happy to help.
Kind regards,
The iFLY Team
Daughter’s 18th
Booked the experience weeks ago for my daughter’s 18th birthday and we had a message tonight to say it’s been cancelled for tomorrow. I’ve been on hold for 15 mins and then the line went dead. No one is contacting us and it’s for a special occasion.
2 de abril de 2026
Opinión espontánea
Respuesta de iFLY Indoor Skydiving UK
Hi Sarah,
Thank you for taking the time to share your feedback. We’re very sorry for the cancellation.
Due to unforeseen technical issues during our first week of operation, we were unfortunately unable to fulfil some bookings as planned. These situations can occasionally arise while ensuring everything is running safely and correctly.
Our team will be able to assist you with rescheduling your experience. Please call 0161 359 7040 and select option 3, if you’ve tried reaching us previously, please ensure this is the number you’re calling — and the team will be happy to help.
Thank you for your patience and understanding.
Kind regards,
The iFLY Team
Cancelled booking within 24 hours
Cancelled my booking within 24 hours of event because "the tunnel is new and it can't be on for prolonged period of time." Yet when rearranging, on the three days after there's availability every half hour throughout the day. What a load of nonsense, avoid.
2 de abril de 2026
Opinión espontánea
Promised a refund - still waiting
I booked for my daughter to this experience and within 15 minutes of me booking it, my ex partner said he had already booked it for her so I requested a refund. This refund was approved and their customer service said the refund is being 'processed'. It's now been 8 working days, 3 phone calls and 2 emails and I am still awaiting a refund. A refund can take 3-5 working days but for this long?? At this rate I may have to reverse the charges. Also, my ex partner said it is £23 cheaper to book this experience through a third party company for those who do want to book.
19 de marzo de 2026
Opinión espontánea
Respuesta de iFLY Indoor Skydiving UK
Hi Honest,
Thank you for taking the time to share your feedback.
We can confirm that your refund has now been approved and is currently being processed. Refunds are typically completed on our side within 5 working days, and it can then take a further few working days for the funds to appear in your account, depending on your bank’s processing times.
We appreciate your patience while this is completed, and please be assured that the refund has been issued.
If you have any further questions, please contact us at support@iflyworld.co.uk or call 0161 359 7040, and our team will be happy to assist.
Kind regards,
The iFLY Team
Not worth it
Greedy. You can have a hover but you don’t get taken up unless you pay extra. Can’t film in there unless you pay extra. Equals £70 per person this has annoyed the heck out of me as I paid for six people to go for their Christmas gifts. That’s £420 extra for the proper experience. We didn’t bother. Feel mis-sold. Purchased through Red Letter days.
15 de marzo de 2026
Opinión espontánea
Respuesta de iFLY Indoor Skydiving UK
Hi Wellington,
Thank you for taking the time to share your feedback. We’re sorry to hear that you felt disappointed with parts of the experience.
The number of flights depends on the package purchased. Each individual flight is typically about 60 seconds in length, often a little longer, but never shorter than 50 seconds. While it may not sound long, this is comparable to — and often exceeds — the freefall portion of an outdoor skydive, and this information is outlined in the experience details prior to booking.
Regarding flying higher in the tunnel, the High-Flight is an optional add-on that takes place during one of the flights already included in the package. While many guests choose to include it in their experience, we understand that not everyone wants to, which is why it’s offered as an extra rather than included as standard. The additional cost reflects the higher wind speeds and specialised instructor training required to safely provide this experience.
Media packages are also optional, and guests are welcome to take their own photos and videos from the viewing area if they prefer.
If you would like us to review your visit in more detail, please contact us at support@iflyworld.co.uk
or call 0161 359 7040, and our team will be happy to assist.
Kind regards,
The iFLY Team
It used to be great
It used to be great. The first time I went with my family was at Basingstoke, and we had an amazing time. Back then, they would take you up to the middle of the tunnel and even ask if you wanted an additional “high flight” for about £15, which took you almost to the top of the tunnel. It was so cool, and I’m really glad we paid for the high flight for our child.
At the time it was around £40, which was still expensive but felt worth it for the experience.
Recently we went to The O2, and the experience was quite disappointing. We paid for a package, but they only suspended you in the air for a few seconds. If you want to fly even to the middle of the tunnel now, it’s an additional £20, which feels quite silly considering how the experience used to be.
14 de marzo de 2026
Opinión espontánea
Respuesta de iFLY Indoor Skydiving UK
Hi Silvana,
Thank you for taking the time to share your feedback. We’re really pleased to hear that you had such a great experience during your first visit, although we’re sorry that your more recent visit didn’t feel the same.
The number of flights depends on the package purchased, and each individual flight is typically about 60 seconds in length, often a little longer, but never shorter than 50 seconds. While it may not sound long, this is comparable to — and often exceeds — the freefall portion of an outdoor skydive, and this information is outlined in the experience details prior to booking.
Regarding flying higher in the tunnel, the High-Flight is an optional enhancement that takes place during one of the flights already included in the package. While many guests choose to include it in their experience, we understand that not everyone wants to, which is why it’s offered as an add-on. The additional cost reflects the higher wind speeds and specialised instructor training required to safely provide this experience.
If you would like us to review your visit in more detail, please contact us at support@iflyworld.co.uk
or call 0161 359 7040, and our team will be happy to assist.
Kind regards,
The iFLY Team
Unexpected costs at the end
The actual experience is absolutely fantastic and was thoroughly enjoyed by my grandson. However we only had one 'highfly' experience included and were totally unaware as its not clear when booking each extra one is charged after. They charged us £15 for each extra high fly, which to be frank without a highfly it wouldnt be very exciting. Plus reality in the total time in the chamber was about 1 minute 30 seconds per flight (we had 4) and total cost was £230 for two people. Its a shame because its otherwise brilliant.
8 de marzo de 2026
Opinión espontánea
Respuesta de iFLY Indoor Skydiving UK
Hi Sarah,
Thank you for taking the time to share your feedback. We’re really pleased to hear that your grandson enjoyed the experience and that you found the flight itself fantastic.
The number of flights depends on the package purchased. Each individual flight is typically about 60 seconds in length, often a little longer, but never shorter than 50 seconds. While it may not sound long, this is comparable to — and often exceeds — the freefall portion of an outdoor skydive, and this information is outlined in the experience details prior to booking.
Regarding the High-Flight, we’d like to clarify that this is not an additional flight, but an optional enhancement that takes place during one of the flights already included in the package. It allows guests to experience being taken higher in the airflow with a specially trained instructor. While many guests choose to include it in their experience, we understand that not everyone wants to, which is why it’s offered as an optional add-on. The additional cost reflects the higher wind speeds and specialised instructor training required to safely provide this experience.
If you would like us to review your visit in more detail, please contact us at support@iflyworld.co.uk or call 0161 359 7040, and our team will be happy to assist.
Kind regards,
The iFLY Team
Poor customer service
As a regular experienced flyer it seems like each week there is a new hoop to jump through just to be able to fly.
Last week our team mate had norovirus so was unable to make our session at short notice. We were told we couldn't fly because the booking was in his name, despite us flying as the same group regularly.
We have many future booking in names of those who were present but told it was impossible to swap them.
We were forced to buy more time (as we wanted to fly having travelled multiple hours) and lose the time that was booked. As the session was already full, we were told to book a future session and then the receptionist proceeded to swap them proving it was easily possible.
The instructors are great but the lack of flexibility in company policy for genuine unavoidable circumstances to regular customers just constantly leaves a sour taste in your mouth.
25 de febrero de 2026
Opinión espontánea
Respuesta de iFLY Indoor Skydiving UK
Hi Dan,
Thank you for taking the time to share your feedback. We’re pleased to hear that you value the instructors and continue flying with us, although we’re sorry to hear that this situation left you feeling frustrated.
Booking policies are in place to help manage capacity and ensure sessions run smoothly for all flyers. In some cases, changes to bookings — particularly at short notice — may not always be possible depending on how the session is scheduled or which account the time is allocated to.
We understand how disappointing this can feel, especially when you’ve travelled a long distance and fly with us regularly. Your feedback regarding flexibility for regular flyers is appreciated and will be shared with the team.
If you would like us to review the booking in more detail, please contact us at support@iflyworld.co.uk
or call 0161 359 7040, and we’ll be happy to look into this further.
Kind regards,
The iFLY Team
AVOID MANCHESTER DONT GET BACK TO YOU WHEN YOU COMPLAIN AND JUST IGNORE YOU
Still no reply , it’s been 2 weeks since requesting manager contact .. the customer service so far has been terrible , we have been patient asking and requesting contact from the manager we booked tried to move the appointment and requested a cancellation within hours from the initial booking and they have literally said they don’t care the reasons they won’t refund the vouchers back to buy a gift … due to their terrible or should I say lack of customer service they didn’t get back to us to say the time
Slot was still open , so we didn’t know we could still attend .. for this reason we requested the vouchers back so we can go elsewhere , they are still refusing we advise you we are unsure about the service from the same place elsewhere but Manchester is terrible and you should avoid if you have any issues they won’t help you and they will fob you off .. we just want a refund of the vouchers back to buy a gift … buy a gift have been in touch with you and they actually are a business partner and yet your ignoring them as well
8 de febrero de 2026
Opinión espontánea
Respuesta de iFLY Indoor Skydiving UK
Hi,
Thank you for taking the time to share your feedback. We’re sorry to hear that you’ve been left feeling frustrated by your experience.
We do take customer enquiries seriously and aim to review each case carefully, although response times can occasionally vary depending on enquiry volumes and the need to look into booking details.
If you’re still awaiting a response, please contact us at support@iflyworld.co.uk with your booking reference and details of your enquiry, or call 0161 359 7040, and our team will ensure your enquiry is reviewed as a priority.
Kind regards,
The iFLY Team
Don't purchase the video & photo package !!
Took my Grandson for the first time to Ifly Milton Keynes on Saturday 14th February.
Yes, as others have commented it is expensive for the actual time you 'fly' but this was not the issue for me as it was a Christmas present for him.
I paid £20.00 extra for photos and video footage and was advised that I would receive 3 or 4 images plus the video footage. What I actually received was 20 poor quality, hazy and distant images. The video footage was ok but nothing special. I was under the impression that the images might be of a professional nature, I could have done a better job taking images on my phone !!
I emailed their HQ the same day expressing my disappointment and the same day received an acknowledgement of my complaint. Over a week later I am still waiting for a formal response and have had to chase twice !
I didn't take any photos on the day as I was led to believe that my £20 would mean some nice photographic memories would be received. This was not the case and I would certainly avoid purchasing their photographic package.
This has soured what should have been a memorable time for my Grandson.
Maybe leaving this review online will speed up a response.....
14 de febrero de 2026
Opinión espontánea
Respuesta de iFLY Indoor Skydiving UK
Hi David,
Thank you for taking the time to share your feedback.
A member of our team has been in touch with you to discuss your concerns and resolve the matter. We’re pleased we were able to assist and appreciate you giving us the opportunity to address this.
Kind regards,
The iFLY Team
Absolutely love ifly Basingstoke
Absolutely love ifly Basingstoke, Jordan is a great instructor, professional and clear instructions given. Highly recommend giving this ago. Alot of reviews say its expensive, I think the first intiall flight is but the return vouchers are a really good offer. There is also the option of joining the ifly club which you get event nights of free flying throughout the year. There is also an app IBA flying to keep track of your progress which you will need if you decide to keep returning.
20 de febrero de 2026
Opinión espontánea
Respuesta de iFLY Indoor Skydiving UK
Hi,
Thank you for taking the time to share your feedback. We’re delighted to hear that you had such a great experience at iFLY Basingstoke.
It’s fantastic to know that Jordan made such a positive impression — we’ll be sure to pass your kind words along to him. Our instructors work hard to make each session clear, supportive and enjoyable, so it’s always great to hear when that stands out.
We’re also glad you mentioned some of the options available for returning flyers. Many guests enjoy continuing their progression through return offers, Flight Club, and tracking their development through the IBA Flying app.
Thank you again for the recommendation, and we hope to see you back in the tunnel again soon.
Kind regards,
The iFLY Team
A new experience for myself & my…
A new experience for myself & my husband. In our 50s, I have a mobility disability but still did it with a high fly too.
Harder than it looks but our instructor Richard was great at communicating, clear and we felt totally safe. It's harder than it looks but well worth a try.
20 de febrero de 2026
Opinión espontánea
Respuesta de iFLY Indoor Skydiving UK
Hi Katie,
Thank you for taking the time to share your experience. We’re delighted to hear that you and your husband enjoyed trying something new together.
It’s especially great to hear that you felt supported and safe throughout the experience, and we’ll be sure to pass your kind words along to Richard. Our instructors work hard to ensure every flyer feels comfortable and confident in the tunnel.
We’re also glad to hear you gave the High-Flight a go — it’s definitely a memorable part of the experience.
Thank you again for sharing your feedback, and we hope to welcome you back again in the future.
Kind regards,
The iFLY Team
It was a fun experience but extortionate upsellilng spoilt it for us
It was a fun experience overall, but the extortionate add-ons really spoiled it for us. At the start, you’re told that a “high” flight costs extra £20 per person, on top of what you’ve already paid. Given the size of the tunnel, I expected the “high” flight to actually go significantly higher. In reality, the instructor only lifted participants about 5–6 feet into the air, compared to the standard 1–2 feet included in the basic package.
Considering the instructor is already in the tunnel with each participant as part of their role, it’s difficult to understand how such a high additional charge can be justified for what feels like a minimal difference. It came across as an unnecessary upsell rather than a genuine enhancement to the experience.
I would strongly recommend asking the instructor to clearly explain what “high” actually means before going in, as ours gave no real indication of what to expect. This add-on ended up costing us an extra £70, which left a sour note on what should have been an exciting experience. Unfortunately, because of this, I wouldn’t return.
14 de febrero de 2026
Opinión espontánea
Respuesta de iFLY Indoor Skydiving UK
Hi Andrea,
Thank you for taking the time to share your feedback. We’re pleased to hear that you found the experience fun overall, but we’re sorry that the High-Flight add-on left you feeling disappointed.
To clarify, the High-Flight is an optional enhancement delivered by a specially trained instructor. While it may appear brief from the outside, it requires increased wind speeds and additional instructor control, which is why it is offered as a separate add-on. Many guests choose to include it in their experience, but we understand that not everyone wants to — which is why it’s optional rather than included as standard.
It is recommended at the time of booking and mentioned again before flying so guests can make an informed decision in advance or on the day. The gesture from the instructor is used to confirm whether a guest would like to proceed, and there is no obligation to accept.
If you would like us to review your visit in more detail, please feel free to contact us at support@iflyworld.co.uk or call us on 0161 359 7040.
Kind regards,
The iFLY Team
Overpriced for a few seconds of fun
Everything is an upsell..
You pay extra for a flight to the top at £20 each..
However this comes out of your original 60 seconds..
So you are paying an extra £20 to go a bit higher within your original miniscule time..
Under airkix or what is was called before, it was included in the price..
Happy to pay extra for extra to go to the top. Not to use the same original few seconds in the air though..
think we were offered 10 upsells from entering the door until leaving..
Edit..
Forgot to say that the upsell doesn't just end when you walk out of IFly, you'll also get the upsell when you get home, via email for pictures and videos of the day.!!
Plus the reply from IFly is a joke..
It's not about what the customer wants..
It's about making much more money with all the upselling..
Maybe IFly should run a survey or focus group from customers.
Simple question..
Would you pay £20 more each for a decent flight time and everything included ?
Or would you like it £20 cheaper for a shorter time and expect the upsell for a family of 4 to be over £200..
I wonder what customers would say..
I'd love to meet these business owners coming for a meal in my restaurant..
I'd ask if they wanted a seat ? £10 extra
Would they like cutlery £10 extra.
Would they like their foof hot £10 extra.
Would they like a plate each £10 extra, free to share same plate.
Would they like a glass each for their drink £10 extra, free to share same glass..
Would they like us to wash their plates at the end, £10 extra..
Would they like the candle on the table lit, £10 extra.
Etc etc
13 de febrero de 2026
Opinión espontánea
Respuesta de iFLY Indoor Skydiving UK
Hi Martin,
Thank you for sharing your feedback. We’re sorry to hear that the experience felt overpriced and overly focused on add-ons.
Each standard package includes flights that are typically around 60 seconds in length (often a little longer, and never shorter than 50 seconds). This equals — and often exceeds — the freefall time of a real skydive. The number of flights depends on the package purchased and is outlined before booking.
Regarding the High-Flight, this is an optional enhancement delivered within one of the booked flights. It’s not sold as additional time, but as a different style of flight that involves increased wind speeds and specific instructor control and training. While many guests choose to include it in their experience, we understand that not everyone wants to, which is why it’s offered as an extra rather than included as standard. It’s recommended during booking and explained again before flying so guests can decide whether they’d like to take part.
We’re also sorry if the number of optional extras presented on the day felt excessive. They are designed to give guests flexibility in how they customise their visit, but we appreciate that this should never feel pressured.
If you’d like us to review your visit in more detail, please feel free to contact us at support@iflyworld.co.uk or call 0161 359 7040.
Kind regards,
The iFLY Team
Had return flights booked for my 2 sons…
Had return flights booked for my 2 sons over Christmas. Unfortunately they both came down with norovirus so I called as soon as iFLY opened to advise that we would be unable to attend. Spent £100 on the return flights only to be told that we have lost our money and there is nothing that can be done to re-arrange the flights. Asked for a Manager to call me to discuss, still waiting. Absolutely disgusting company/policies! Wont ever be returning. Be very careful when spending your hard earned money with this company.
15-Jan: Still no contact from a manager. Calls are dealt with in order. Must have an enormous amount of complaints!!
30 de diciembre de 2025
Opinión espontánea
Respuesta de iFLY Indoor Skydiving UK
Hi Michelle,
Thank you for taking the time to share your feedback. We’re sorry to hear that parts of your visit didn’t meet expectations.
We’re pleased to hear that you found your instructor engaging, but we understand how disappointing it can be when the overall experience. Each iFLY experience is carefully structured to prioritise safety, and flying height and duration can vary depending on conditions in the tunnel and individual circumstances on the day.
We’re also sorry to hear about the issues you mentioned around availability, communication, and the certificate not being provided on the day. That’s certainly not the impression we aim to leave.
As you’ve already been in touch with our support team, your feedback will have been passed on for review. If you’re still awaiting a response or would like us to look into this further, please feel free to contact us again at support@iflyworld.co.uk or call 0161 359 7040, and our team will be happy to assist.
Best regards,
The iFLY Team
Poor customer service
We travelled two hours to attend a booked experience with iFLY Indoor Skydiving, which was a Christmas present for my son. On arrival, we were told there had been a power cut and the experience could not go ahead.
While I understand that a power cut isn’t necessarily within their control, it also wasn’t our fault and the service we paid for was not delivered. This was meant to be my son’s special day out, so we then had to scramble to find an alternative activity at short notice.
I contacted iFLY twice by email simply requesting a refund, as they were unable to fulfil the booking. Unfortunately, I received no resolution response at all, I was told it would be escalated and now crickets!
Because of the lack of communication and failure to resolve the issue, I am now having to pursue a Section 75 claim through my credit card provider, and if necessary, a small claims court action.
The cancellation itself was unfortunate, but the real disappointment is the complete lack of customer service afterwards. A prompt response and refund would have resolved this easily.
29 de diciembre de 2025
Opinión espontánea
Respuesta de iFLY Indoor Skydiving UK
Hi Connie,
Thank you for taking the time to share your feedback. We’re really sorry for the disruption to your visit.
We can confirm that our team has already been in touch with you and that a full refund has been processed following the cancellation on the day. We appreciate your patience while this was reviewed and resolved.
While situations like power outages are unfortunately outside of our control, we understand the impact they can have on plans, and we regret the inconvenience this caused.
Thank you again for raising this with us.
Best regards,
The iFLY Team
Went to ifly Manchester
Went to ifly Manchester. Our instructor was really good.Thats where it stops! I paid an extra £70 for me and my granddaughter for full height flight. When another instructor came in to do the higher flight he only took is quarter of the way up, which spoilt the granddaughters experience as this was what she was looking forward to. Then we were told the printer was broke. So certificate would be emailed .
At the end we were told sorry we didn’t have much fly time because the place was overbooked, which is our fault? I enjoyed the little we did but for the £170 for 2 was extortionate as we didn’t get what we paid for . I emailed support team and they did reply saying sorry to hear this and they would pass on to management but unsure what will be done and it takes time to get back to you with an answer. Obviously have a lot of complaints .
I would just be happy with the £70 extra refunded we paid and did not get .
30 de diciembre de 2025
Opinión espontánea
Respuesta de iFLY Indoor Skydiving UK
Hi Nick,
Thank you for taking the time to share your feedback. We’re sorry to hear that parts of your visit didn’t meet expectations.
Our team has already been in touch with you to review the situation and address your concerns, and we’re pleased that this has since been resolved directly.
We appreciate you raising this with us and taking the time to share your experience.
Best regards,
The iFLY Team
Good fun just wish you got more for…
Good fun just wish you got more for your money seems to be very expensive
26 de octubre de 2025
Opinión espontánea
Respuesta de iFLY Indoor Skydiving UK
Hi Bhan,
Thank you for taking the time to share your feedback — we’re glad to hear you had fun!
Each iFLY package includes two flights per person, each lasting around 50–60 seconds — replicating, and often exceeding, the freefall portion of a real skydive. The full experience lasts around 1.5 hours, including check-in, training, gearing up, and your flights.
We also regularly offer special rates for return flyers, so if you’d like to join us again, it’s worth checking those out.
If you’d like to share any further feedback, please feel free to contact us at support@iflyworld.co.uk
or call 0161 359 7040.
Best regards,
The iFLY Team
Treated like a nuisance and afterthought
Drove 1 hour to basingstoke ifly for my wifes birthday treat getting the 2x flight + vr package as well as photos/camera upgrade.
On arrival there was construction work being carried out right next to the viewing area.
Liam was my wifes instructor participating in a relatively large group. She was told the same instructions as everyone else (despite being the only one who will be using the VR package).
She was told as was everyone else that everybody was welcome to go up higher if comfortable at additional £20 cost which was fine for her.
As it was a large group they were all taking it in turns on the 1st go which was fine however my wife was made to wait until the very end when everybody had finished their 2nd flight and 3rd and 4th flights if they paid for it and each time it was her turn she was sent to the back again making her uncomfortable.
When it was at the very end the instructors had issues with the VR before handing it to her and she said it was foggy and blurry and completely unusable and was not offered to go high at all despite being told at the start she can.
Liam told us afterwards it was his mistake and that it was due to the VR.
The icing on top was half the videos and pictures were blurry and unusable as well. We complained to reception who offered us a consolation flight but we had to wait another hour which we didn't have.
This has to be one of our worst experiences and i'm absolutely disgusted and appalled at the amount of money we've paid to be treated as worse than an afterthought.
Will not be coming back.
29 de octubre de 2025
Opinión espontánea
Respuesta de iFLY Indoor Skydiving UK
Hi Vanjo,
Thank you for taking the time to share such detailed feedback. We’re truly sorry to hear your visit didn’t meet expectations, particularly given it was a birthday celebration for your wife.
We sincerely apologise for the issues you encountered with the VR add-on and for how the experience was managed in the group — that’s not the level of service we aim to provide. Your comments have been shared with the local management team so that the handling of VR sessions and group coordination can be reviewed.
Regarding the photo and video quality, sometimes capturing clear images through the wind tunnel can be challenging, but we understand this shouldn’t have impacted your overall experience. Please send your booking reference to support@iflyworld.co.uk
or call us on 0161 359 7040, and we’ll review your case in more detail to ensure this is properly addressed.
Best regards,
The iFLY Team
Hazardous fumes /materials
Went a week or so ago , they were having work done and was not told , the fumes from the glue and possibly MDF were very strong setting off headaches and watering eyes . Have emailed them but no reply , customer service is non existent.
13 de octubre de 2025
Opinión espontánea
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