Thank you for taking the time to share your feedback. We are very pleased to hear that our customer service team was able to assist you with the return and that the gateway device has now been dispatched.
We understand that the situation arose due to a misunderstanding regarding the product’s requirements. The SOS button is designed to work only in combination with a gateway, and unfortunately, this detail was not sufficiently clear on the original product page. We have since updated the information to avoid similar confusion in the future, and we truly appreciate your patience and understanding.
Although part of the difficulty was related to the nature of the product itself rather than our service, we always aim to resolve matters quickly and fairly so that every client feels fully supported. Your satisfaction is extremely important to us, and we hope that the steps we’ve taken demonstrate our commitment to putting things right.
If you now feel that your experience reflects the high standard of service we strive to provide, we would be very grateful if you might consider updating your rating to 5 stars. Every day we work on improving the smallest details and refining our processes to ensure that every customer is satisfied. This also greatly motivates our team and gives them real satisfaction knowing they are doing a genuinely good job. For us, as a family-run company, seeing our clients happy is what truly matters in today’s world. Thank you sincerely for your support.
Warm regards,
The iHelios Team