I Love Retro Opiniones 

265
•
TrustScore: 3.5 sobre 5

3,4

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Just got an email from I love retro. Apparently they are going into voluntary liquidation. So much for all the rhetoric about having trouble with deliveries etc. A big old scam. I'm sure they’ll ret... Ver más

Valorada con 5 estrellas sobre 5

Bought a lovely lamp from retro, I love it it’s gorgeous and such good quality I would definitely buy from again, I’m currently eyeing up a beautiful chair. They were quick to respond to any queries... Ver más

Valorada con 1 estrellas sobre 5

Bought a table back in April it’s now late June and still no item! Communication is horrendous Iv sent so many emails asking for updates and I get a response to the odd one saying it’s been shipped an... Ver más

Valorada con 5 estrellas sobre 5

Received outstanding customer service from 'Alice'. Nothing was too much trouble for her, and although my query took some time to rectify (mainly due to shipping circumstances) I was completely conf... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de muebles

Escrito por la empresa

We are I Love Retro, a British brand specialising in retro and vintage inspired homeware and furniture. Statement designs from across the last century.


Información de contacto

3,4

Medio

TrustScore: 3.5 sobre 5

265 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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3,4

Todas las opiniones

(265)

0 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

Very poor communication

Very poor communication, item still not arrived and no idea when it’s coming. Had email to say with courier for over 2 weeks with no contact, still no communication from I love retro for further info or a delivery date.

16 de junio de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Bought a lovely lamp from retro

Bought a lovely lamp from retro, I love it it’s gorgeous and such good quality I would definitely buy from again, I’m currently eyeing up a beautiful chair.
They were quick to respond to any queries I had - especially alice she was a great help.

10 de junio de 2022
Opinión espontánea
Valorada con 1 estrellas sobre 5

I've waited over 7 months for my item.

I ordered an orange pendant lightshade in October 2021. I'm still waiting for it in May 2022. Just over 7 months. I've had a few email updates on when it should be expected, but none have come true. The last date of expected delivery was mid May 2022. Obviously, I'm still waiting. I sent an email 7 days ago and had no response. Makes me wonder if the item actually exists. I won't be buying from here again.

25 de mayo de 2022
Opinión espontánea
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Respuesta de I Love Retro

Hi Jo
We share your frustration at the delay on your item to date.
A number of email updates have been sent throughout May which we hope you received, we have also recently communicated an additional discount on your order which we hope goes some way to compensate you for any inconvenience you are experiencing by not having your item.
We expect this to be available in early June.
Best wishes,
I Love Retro.

Valorada con 5 estrellas sobre 5

I purchased the Teal peacock light…

I purchased the Teal peacock light can’t fault this company, very well packaged it was delivered when they said, and the light is perfect.

21 de mayo de 2022
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Respuesta de I Love Retro

Hi Donna
Thank you ever so much for your kind review. We are so pleased its what you were after and is perfect for you.
Best wishes,
I Love Retro.

Valorada con 4 estrellas sobre 5

The lamp is beautiful better than I…

The lamp is beautiful better than I expected and packaged really well. The only reason I did not give 5 stars is because it took longer to deliver I had to email I Love Retro to determine where my order was. Customer Service responded in 3 days. However I would buy from them again.

20 de mayo de 2022
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Respuesta de I Love Retro

Hi Sara
Thank you for taking the time to leave us a review it is much appreciated and we will take your valued feedback on board.
Best wishes,
I Love Retro.

Valorada con 4 estrellas sobre 5

Very pleased with item purchased

Very pleased with item purchased, came well packaged, and is as described.
Customer feedback was good.
Delivery time longer than expected.

15 de mayo de 2022
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Respuesta de I Love Retro

Hi Denise
Thank you for taking the time to leave us a review it is nice to hear your positivity. We are always looking at ways to improve delivery leads times in these challenging times and we will take your valued feedback on board.
Best wishes,
I Love Retro.

Valorada con 5 estrellas sobre 5

Great service and fab product

Great service and fab product. Communications with the company were good. Would order from them again !

13 de mayo de 2022
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Respuesta de I Love Retro

Hi Sarah
What a lovely review to receive. We really appreciate it. We do hope to see you on the site again soon!
Best wishes,
I Love Retro.

Valorada con 5 estrellas sobre 5

Alice was brilliant

Alice was brilliant. Sorted out a replacement within days of a product that was broken in transit. Best customer service I’ve experienced in a long time. Thank you.

10 de mayo de 2022
Opinión espontánea
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Respuesta de I Love Retro

Hi there
Its great to hear you had a good experience with us. Thank you for your review it is very valuable to us. We hope to see you on the site again soon!
Best wishes,
I Love Retro.

Valorada con 5 estrellas sobre 5

We had an issue with our order which…

We had an issue with our order which customer service attended to very promptly. Thank You I Love Retro Customer Services.

4 de mayo de 2022
Opinión espontánea
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Respuesta de I Love Retro

Hi Joy
Your review is fantastic to hear. Thank you so much for your positivity its been passed on to the relevant team who will be delighted to hear it.
Best wishes,
I Love Retro.

Valorada con 1 estrellas sobre 5

I sadly received terrible service

I sadly received terrible service. I am waiting for a refund and have been told they are waiting to hear from a courier. I have been chasing for over a month and am stuck with a giant box blocking my lounge and no refund :( I don’t know how else to get my money back. Never again.

26 de abril de 2022
Opinión espontánea
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Respuesta de I Love Retro

Hi Abigail
We have emailed confirmation that your collection will be happening tomorrow after communicating yesterday it would take place this week. Since your request to return the item a fortnight ago we have just had to wait for availability from our trusted courier to come and collect your item. Your order refund less collection fee has been processed. We hope this service reflects better than the review score given to date and that it might be updated if you deem appropriate. If you need anything further please do let us know.
Best wishes,
I Love Retro.

Valorada con 1 estrellas sobre 5

Worst customer experience I’ve ever…

Worst customer experience I’ve ever received. I ordered 4 pieces of matching furniture in November 2021 it’s now April 2022 and I’m still waiting. Each piece turned up individually after persistent chasing and reminding but we still awaited our second matching bedside table. Another 3 weeks go by and then we’re told it’s been discontinued. So we’ve waited half a year and now all the items we do have need to be returned so we can start again finding matching furniture.

Go with a trusted retailer who knows how to communicate and put their customers first because this isn’t it.

Absolutely disgusted and furious.

22 de abril de 2022
Opinión espontánea
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Respuesta de I Love Retro

Hi Mark
We understand your frustration and ourselves share similar frustrations at the challenges faced on your order. Whilst much of life and commerce originating in the UK improves, unexpected lead times, shipping delays and issues with raw materials and labour at our manufacturing sites worldwide are just a few of the contributing factors to your current situation - we hope this gives some context as to why only 3 of your 4 items have been delivered to date. We are working on a solution for you including over this weekend and senior management will report back to you directly on Monday to discuss the options we have.
Best wishes,
I Love Retro.

Valorada con 1 estrellas sobre 5

Be very careful Placed order in March I…

Be very careful Placed order in March I was emailed to say the order would then be delivered in July. So cancelled order as it was a birthday gift. Well still awaiting refund so informed my bank. As said in response to my review I will be receiving my refund Well I’d like to add I’m still awaiting my refund from them

21 de abril de 2022
Opinión espontánea
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Respuesta de I Love Retro

Hi Sarah
We can confirm your order has been cancelled and refund has been processed after we updated you on the lead time of your order. Confirmation of said refund has been re-sent today from the Accounts team for clarification.
This should clear into your original payment account imminently.
We appreciate your patience on this process to date.
Best wishes,
I Love Retro.

Valorada con 5 estrellas sobre 5

Alice Cooper has fantastic customer…

Alice Cooper has fantastic customer service skills.

We had a problem with our order and Alice quickly addressed the problem and arranged for a replacement to be issued.

Five stars.

11 de abril de 2022
Opinión espontánea
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Respuesta de I Love Retro

Hi there
Thank you for this lovely review. Its great to hear Alice was on hand to help you out, she's brilliant. If you need anything else just let us know.
Best wishes,
I Love Retro.

Valorada con 5 estrellas sobre 5

Me and my wife was looking for…

Me and my wife was looking for furniture for our new kitchen and came across I love retro.
Lovely website with easy access to all products, we found our desired furniture and ordered straight away, very pleased with our new table, great centre piece for the kitchen, high quality and very secure!
Fast delivery and great service also.
My wife is very happy and is now wanting to order once again☺️

7 de abril de 2022
Opinión espontánea
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Respuesta de I Love Retro

Hi Craig
Thank you very much for your positive review. We are delighted that your table has gone down so well. We’re looking forward to you shopping with us again.
Best wishes,
I Love Retro.

Valorada con 5 estrellas sobre 5

Highly recommend

I never leave reviews so this is a first!
But I have got to leave one for this company. Outstanding service given, high quality products. I couldn’t be happier.
I made an order in March and I was curious to where my item was after ordering, one email Sent and I received very helpful information with tracking details as well as an estimate date of arrival which highly reassured me. The item then came on time like I was told which I was very pleased about.

Highly recommended I love retro! Thank you very much 😊

7 de abril de 2022
Opinión espontánea
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Respuesta de I Love Retro

Hi Chloe
Thank you for posting this helpful review and we are glad your first is a good one! Enjoy your item and if you need anything else you know where we are.
Best wishes,
I Love Retro.

Valorada con 5 estrellas sobre 5

Great service, helpful and high quality products

I love retro really surprised me with my experience. A friend of mine recommended them after buying a set of chairs, speaking about how amazing the quality and service was from them. I also had the same experience. Alice was very helpful and reassured me many times whenever I had questions about my product.
I will certainly be ordering from them again. Thank you

7 de abril de 2022
Opinión espontánea
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Respuesta de I Love Retro

Hi Jess
It’s always nice to get such a good recommendation like this. Alice will be excited to hear your feedback which will be passed on. Thanks again!
Best wishes,
I Love Retro.

Valorada con 5 estrellas sobre 5

Great customer service.

7 de abril de 2022
Opinión espontánea
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Respuesta de I Love Retro

Hi Sadie
Lovely to hear and thanks so much for shopping with us!
Best wishes,
I Love Retro.

Valorada con 5 estrellas sobre 5

Love my new tv stand it’s exactly what…

Love my new tv stand it’s exactly what I wanted. Alice was such a good help good experience all round

7 de abril de 2022
Opinión espontánea
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Respuesta de I Love Retro

Hi Beth
Great to hear that you tv stand is what you needed and our service was up to scratch. The personal recommendation is great to hear! Hope to see you on the site again soon.
Best wishes,
I Love Retro.

Valorada con 5 estrellas sobre 5

extremely satisfied with my new product…

extremely satisfied with my new product thanks to alice it’s exactly what i wanted, arrived in perfect condition:).

7 de abril de 2022
Opinión espontánea
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Respuesta de I Love Retro

Hi Ingham
Alice is fantastic and we are glad that your item turned up as intended.
Thank you for the positive review!
Best wishes,
I Love Retro.

Valorada con 5 estrellas sobre 5

Great service, personal and prompt.

Really great products backed by excellent customer service. The items arrived and I wasn’t quite ready to receive them due to building works and Alice in the customer services team arranged to have them delivered at a later date without any issue. She responds to emails consistently and in a timely way unlike some companies where you are dealing with different people all the time so the problem never gets resolved. Just want to say a huge thank you as it it really reduced my stress levels during a major renovation.

6 de abril de 2022
Opinión espontánea
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Respuesta de I Love Retro

Hi Rihana
This is great to hear we are here to help. Flexible delivery dates are always something we offer so we are glad this was of benefit to you on this occasion.
Best wishes,
I Love Retro.

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