I was a bit apprehensive when I placed my ordered as it was going to be a 12week wait, I checked in regularly and the breeze team kept me posted. They were lovely people to deal with. My items arriv... Ver más
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Consulta las opiniones de los clientes
Ordered 6 dining chairs on 3rd June 2026 for £1900, took the money and still not been delivered. Emailed 5 times with no response, called multiple times no answer. Absolutely appalling after sales se... Ver más
Purchased the Anoushka living brook coffee table. Very pleased with the item. Delivered as promised would purchase from Breeze again after it being recommended by close friends.
La empresa ha respondido
The quality of the items delivered were extremely good. We ordered two lamps and they are wonderful. The website was very easy to order from. Other customers should note that our lamps were delay... Ver más
La empresa ha respondido
Información sobre la empresa
- Tienda de muebles
- Tienda de muebles para dormitorio
- Tienda de iluminación
- Tienda de espejos
- Tienda de muebles de exterior
Sobre Breeze Furnishings
Escrito por la empresa
Breeze is well established family run furniture and accessories store that opened its doors over 20 years ago.
We specialise in stylish furniture, lighting, mirrors, soft furnishings, accessories and gifts in classic, contemporary and rustic designs from all around the world.
We go to great lengths to source high quality and stylish products suitable for your home at affordable prices.Información de contacto
44-46 Front Street, East Boldon., NE36 0SH, Tyne And Wear, Reino Unido
- 01915192300
- sales@breezefurnishings.com
- breezefurnishings.com
3,6
Medio
253 opiniones
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Ha contestado el 62% de las opiniones negativas
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I delivered service
I was a bit apprehensive when I placed my ordered as it was going to be a 12week wait, I checked in regularly and the breeze team kept me posted. They were lovely people to deal with.
My items arrived on time I was happy with everything and I have placed a new order due any day, would like to thank the staff and I will definitely be using this company for my future orders
16 de julio de 2026
Opinión espontánea
Horrendous no delivery no response
Ordered 6 dining chairs on 3rd June 2026 for £1900, took the money and still not been delivered. Emailed 5 times with no response, called multiple times no answer. Absolutely appalling after sales service avoid at all costs.
15 de julio de 2026
Opinión espontánea
Anoushka living brook coffee table
Purchased the Anoushka living brook coffee table. Very pleased with the item. Delivered as promised would purchase from Breeze again after it being recommended by close friends.
7 de julio de 2026
Opinión espontánea
Respuesta de Breeze Furnishings
Thank you so much for your wonderful review!
We're delighted to hear that you're so pleased with your Anoushka Living Brook Coffee Table and that it was delivered as promised. It's especially lovely to know that you chose Breeze Furnishings based on a recommendation from close friends.
We truly appreciate your support and are thrilled that you would shop with us again. We look forward to helping you with your next furniture purchase!
Kind regards,
The Breeze Furnishings Team
High Quality Items from Breeze
The quality of the items delivered were extremely good. We ordered two lamps and they are wonderful. The website was very easy to order from.
Other customers should note that our lamps were delayed and it took several calls to chase them up. However, the company were polite and helpful and eventually the lamps arrived, securely packed.
I would still order from them again, and recommend Breeze to others, though the company would benefit from improving its efficiency - I see we’re not the first customer to note a similar less than stellar logistics. I know they source products from other buyers (and that was the case with our lamps) but countless other companies do the same thing and still manage to deliver on time. If Breeze attended to this, they could (and should) be a solid five stars. But in the meantime, if you’re prepared for a bit of chasing up, I’d definitely recommend them.
16 de junio de 2026
Opinión espontánea
Respuesta de Breeze Furnishings
Thank you so much for taking the time to leave such a thoughtful and balanced review.
We're delighted to hear that you're pleased with the quality of your lamps and that you found our website easy to use. It's also wonderful to know that you would recommend us and shop with us again.
We sincerely apologise for the delay with your order. While some of our products are sourced directly from specialist suppliers, we appreciate that this should not affect the level of service our customers receive. Your feedback regarding our delivery process is both fair and valuable, and we're actively working with our suppliers to improve lead times and communication so that we can provide a smoother experience in the future.
Thank you again for your patience, understanding, and recommendation. We truly appreciate your support and hope to welcome you back again soon.
Team Breeze
Great service
Recently bought some outdoor furniture. Couldn't be happier. Great service from start to finish. Very quick delivery
26 de junio de 2026
Opinión espontánea
Respuesta de Breeze Furnishings
Thank you so much for your wonderful review!
We're delighted to hear that you're so pleased with your outdoor furniture and that you were happy with the service you received from start to finish. It's great to know the delivery was quick too.
We really appreciate you taking the time to share your experience and hope you enjoy your new furniture.
Kind regards,
The Breeze Team
Order placed 9 days ago, no delivery...
I ordered a print and a candle on 15th June so 9 days ago, got the order confirmation email through right away but still no update on dispatch or delivery, despite both items being in stock. I have emailed the email address they tell you to contact to ask for an update and chased multiple times but no response. I feel like I've been scammed. Final plea for some help!
UPDATE, IN RESPONSE TO COMMENT: I didn't ask you to cancel the order and refund, I just asked for a simple update on my order? Delivery on Tuesday would've sufficed, I'm confused...
IN RESPONSE TO SECOND COMMENT: You list your preferred contact method on your order confirmation as the email address so I respected your request. You could've tried contacting me first before cancelling my order, it's not solely your decision to make to cancel it. Thanks for your help!
15 de junio de 2026
Opinión espontánea
Respuesta de Breeze Furnishings
Good afternoon kian, We have checked your order and can confirm that the estimated delivery date was due to be Tuesday of next week, so it was not yet overdue.We have also located your emails in our spam folder, just as you mentioned that our emails had been delivered to your spam folder. Unfortunately, this meant we were unaware that you had been trying to contact us.As a result we have now cancelled your order and issued a full refund. You will have received confirmation of the cancellation and refund.
Best regards,
Team Breeze
Reply to updated review
As we explained previously, your emails had unfortunately been filtered into our spam folder, so we were completely unaware that you had been trying to contact us.
In addition to email, we also have a telephone helpline and a live chat facility available should you need to get in touch with us.
As you mentioned that you believed you had been scammed, we felt the most appropriate course of action was to cancel your order immediately and issue you with a full refund. This ensured that your concerns were addressed promptly.
Kind regards,
Customer Services
Ordered two bedside tables which came…
Ordered two bedside tables which came pretty quick with regular updates from customer service. Very pleased with purchase and quality. Will definitely order from here again.
15 de junio de 2026
Opinión espontánea
Respuesta de Breeze Furnishings
Thank you for your fantastic review.
We're delighted to hear that your bedside tables arrived quickly and that you were pleased with both the quality of the furniture and the updates provided by our customer service team throughout the process.
It's wonderful to know that you're happy with your purchase, and we truly appreciate your kind words and support. We look forward to helping you again in the future and hope you enjoy your new bedside tables for many years to come.
Best wishes,
The Breeze Furnishings Team
Recent purchases
Ordered several items, they were delivered as promised, very happy with the items, excellent customer service, would shop here again
14 de junio de 2026
Opinión espontánea
Respuesta de Breeze Furnishings
Thank you for your wonderful review.
We are delighted to hear that your items were delivered as promised and that you are pleased with your purchases. Providing excellent customer service and ensuring a smooth shopping experience are very important to us, so it's great to know we met your expectations.
We truly appreciate your kind words and your support. Thank you for choosing Breeze Furnishings, and we look forward to welcoming you back again in the future.
Best wishes,
The Breeze Furnishings Team
Excellent customer service
Excellent customer service, order delivered on time and after sales second to none. Thank you
22 de mayo de 2026
Opinión espontánea
Excellent service, thank you 😊
Purchased several items of bedroom furniture from here, staff were extremely helpful and kept me informed of my delivery at every stage, very happy with my goods, I will not hesitate to purchase from this business again, a big thank you to you all.
13 de mayo de 2026
Opinión espontánea
Respuesta de Breeze Furnishings
Thank you so much for your wonderful review.
We are delighted to hear that you are pleased with your bedroom furniture and that our team was able to keep you informed throughout the delivery process. Providing excellent customer service and clear communication is very important to us, so it's fantastic to know that this made a positive difference to your experience.
Your kind words mean a great deal to our small family business, and we truly appreciate you taking the time to share your feedback.
Thank you once again for choosing Breeze Furnishings. We look forward to welcoming you back in the future.
Best wishes,
The Breeze Furnishings Team
I wouldn't bother, sorry
Placed an online order for a wall art showing 'in stock' on their website. Received an email 4 days later noting that 'unfortunately this picture is now out of stock'.
I find it increasingly difficult to chose smaller family retail businesses because after a year of trialling, a visible pattern emerging: the systemic issue of ignoring the reality of business operation.
Unfortunately, Breeze is another example of this problem.
The wall art is still showing available to order on their website. Good luck guys.
11 de junio de 2026
Opinión espontánea
Respuesta de Breeze Furnishings
Thank you for taking the time to leave a review .To clarify, your order was placed with an advertised lead time of up to 14 days. As your order was placed over a weekend, we contacted you within three working days to advise that the item had become unavailable. As soon as we became aware of the stock issue, we cancelled the order, issued a full refund, and informed you accordingly. We generally find that customers appreciate being informed as quickly as possible when an unforeseen stock issue arises .Stock levels can change for an array of reasons beyond our control.
We can also confirm that this product is not currently featured on our website. We would not intentionally advertise or sell an item that we know to be out of stock. There is simply no advantage to us in doing so. Advertising unavailable products only leads to disappointed customers, additional administration.
It appears that you may have accessed a historical or cached webpage rather than our current live website.
As you say you like to support local businesses, we thank you for that, even when the facts do not quite support the criticism.
Team Breeze
Thanks to Joe
Thanks to Joe, and Ben.
Nice job installing new furnace.
Installer was very good at his craft, and price was good.
Would recommend to others
13 de mayo de 2026
Opinión espontánea
Found the perfect picture for my…
Found the perfect picture for my bedroom wall from breeze furnishings
It’s completed my room perfectly and was very quick delivery so thank you for that
20 de abril de 2026
Opinión espontánea
Respuesta de Breeze Furnishings
Thank you for your wonderful review.
We're delighted to hear that you found the perfect picture for your bedroom and that it has completed your room so beautifully. It's always great to know when one of our products finds exactly the right home.
We're also pleased that your order arrived quickly and met your expectations. Thank you for choosing Breeze Furnishings, and we hope to be able to help you again in the future.
Kind regards,
The Breeze Furnishings Team
My order 353505 was stated with a 21…
My order 353505 was stated with a 21 day time frame which was fine. 2 months later I’m still waiting, I’m just glad I paid with credit card. I’ve sent 3 emails chasing my order and have got no update. I work in furniture sales myself and am so disappointed with the lack of communication.
6 de mayo de 2026
Opinión espontánea
Respuesta de Breeze Furnishings
Thank you for your feedback, and please accept our sincere apologies for the delay to your order and the frustration this has caused.Unfortunately, we experienced an unexpected delay with the supplier, which meant your order took considerably longer than the original estimated lead time of 21 days. We completely understand your disappointment, particularly given the lack of updates during this period.We are pleased to confirm that your order has now been dispatched and is on its way to you. We appreciate your patience while we worked to resolve the issue and fulfil your order.We value all customer feedback and recognise that better communication would have improved your experience. Your comments have been noted and will help us review how we manage supplier delays and customer updates in the future.
Team Breeze
Really bad customer service
Really bad customer service. Made me wait 18 days despite stating delivery was 4-14 days and just used the Easter period as an excuse. They never even bothered to contact or keep me updated until I emailed them. In addition when I asked when it would be delivered they tried to add on another 72 hours and said “approx” and that it hadn’t even been sent out yet !! Am using all social media outlets to warn everyone not to use this company and will report them to the regulatory bodies.
Try TOM MARSH or Nicky Cornell who have relatively similar, same price furniture and excellant and honest customer service.
22 de marzo de 2026
Opinión espontánea
Respuesta de Breeze Furnishings
Dear James, thank you for your feed back,Your order was placed with an estimated delivery timeframe of 14 days. We provided the details of the logistics company and advised that they would contact you directly to arrange a suitable delivery date.
We also explained that the Easter break would impact this timeframe, as outlined in the terms and conditions agreed to at the time of purchase. Due to the size and weight of the item, it was necessary for your order to be handled by a specialist logistics company equipped to manage such deliveries, which you acknowledged and were happy to proceed with.
As advised, delivery was expected to be approximately 72 hours later than the original estimated date on your order, taking into account both the Easter break and the nature of the product.You subsequently requested that the order be cancelled and refunded, which has now been completed. We also note your intention to share your experience on social media.
We understand that price is an important factor and appreciate the need to compare options. While similar styles may be available elsewhere, there can often be differences in materials, craftsmanship, and finish that are not always immediately apparent.
Thank you again for taking the time to share your thoughts.
Kind regards,
Breeze
I placed an order on 14th March and was…
I placed an order on 14th March and was advised delivery would be 4-14 days. It is now 5 weeks since the order was placed and I have still not received the order. Having not heard from them I messaged them and didn't receive an answer. I messaged again and was advised there was a delay. I messaged back asking for an approximate date and have heard nothing back. Very bad service and customer service.
8 de abril de 2026
Opinión espontánea
Respuesta de Breeze Furnishings
Dear Janet,
Thank you for taking the time to provide your feedback.
We sincerely apologise for the delay with your order. We fully understand your frustration and are very sorry that we were unable to fulfil your order as expected.
As requested, your order has now been cancelled and a full refund has been issued. If there is anything further we can assist you with, please do not hesitate to get in touch.
Thank you for your patience, and please accept our sincere apologies for the inconvenience caused.
Kind regards,
Breeze Furnishings
Great customer service
Purchased 2 Table lamps, great customer service and kept me updated with delivery date. The lamps are great quality. Thank you
26 de marzo de 2026
Opinión espontánea
Respuesta de Breeze Furnishings
Dear Elizabeth
Thank you so much for your kind words, We’re delighted to hear that you’re happy with your table lamps and that our updates were helpful.
We truly appreciate your feedback and support. Enjoy your new lamps,
Kind regards
Team Breeze
My order was 9 weeks delayed and I…
My order was 9 weeks delayed and I didn’t receive any proactive updates, I had to call and email to get the delay on their radar. I never found out what caused the delay, I just had to keep chasing until my order was delivered.
23 de febrero de 2026
Opinión espontánea
Respuesta de Breeze Furnishings
We have no order on record relating to the issue you’ve described in this review. We have previously asked you to provide your order details along with any other information to help locate your order , but you havechosen not to supplied them.In the absence of this information, we can only assume this may not be a genuine or fair review. We have raised this matter with Trustpilot and provided evidence to support our position; however, no action has been taken.We remain open to investigating your concerns, but we require valid order details in order to do so.
Best Regards
Team Breeze
DO NOT PURCHASE FROM THIS COMPANY
DO NOT PURCHASE FROM THIS COMPANY. THEY ARE THE WORSE. NO CUSTOMER SERVICE NONE RESPONDS TO EMAILS AND CALLS. AVOID AT ALL COSTS.
I have purchased some cushions they never delivered and never replied to any of my email. I had to go through the charge back process!
The sis company ever !
2 de marzo de 2026
Opinión espontánea
Respuesta de Breeze Furnishings
Dear Alessandro
We are very sorry to hear about your frustration. Please note that if you had requested your order to be cancelled, we would have done so immediately and issued a refund without delay.
We sincerely apologise for any inconvenience you experienced and regret that your experience did not meet the standard we aim to provide.
Kind regrads,
team Breeze
Amazing items and experience
I recently purchased a dressing table and a chest of drawers from Breeze and I’m really pleased with them. The furniture is beautiful, well made, and looks perfect in my room. The quality is excellent and it feels very sturdy.
A special thank you to Mags and her husband who delivered the furniture. They were both so friendly, professional, and helpful. They handled everything with care and made the whole delivery process really smooth and stress-free.
Overall, a fantastic experience from start to finish. Great furniture and great service – I would definitely recommend Breeze to anyone looking for quality pieces for their home!
4 de marzo de 2026
Opinión espontánea
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