Just got an email from I love retro. Apparently they are going into voluntary liquidation. So much for all the rhetoric about having trouble with deliveries etc. A big old scam. I'm sure they’ll ret... Ver más
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Consulta las opiniones de los clientes
Bought a lovely lamp from retro, I love it it’s gorgeous and such good quality I would definitely buy from again, I’m currently eyeing up a beautiful chair. They were quick to respond to any queries... Ver más
Bought a table back in April it’s now late June and still no item! Communication is horrendous Iv sent so many emails asking for updates and I get a response to the odd one saying it’s been shipped an... Ver más
Received outstanding customer service from 'Alice'. Nothing was too much trouble for her, and although my query took some time to rectify (mainly due to shipping circumstances) I was completely conf... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
We are I Love Retro, a British brand specialising in retro and vintage inspired homeware and furniture. Statement designs from across the last century.
Información de contacto
71-75 Shelton Street, WC2H 9JQ, London, Reino Unido
- hello@iloveretro.co.uk
- iloveretro.co.uk
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Perfect service
Really quick delivery and I love the sheep footstool it’s quite a talking point.

Respuesta de I Love Retro
Would never buy from again …
I ordered a picture it said estimated delivery Wich was quite a while anyway, I waited for it being dispatched and after the due date it still hadn’t arrived I then had to contact them via email as no number to call , I asked for a phone call several times and still none , after taking a day to get back to me they were looking into it , I then had to contact them again to be told the products were damaged . I should not of had to wait to contact them , I was then asked if I’d prefer something else and not offered a refund I had to ask for one . I would not recommend this company and do not rare their customer service . I think the response given is basically they are happy to take your money but not inform you when things are going wrong not harsh at all , I was not once contacted by you , you did not update me I contacted yourselves , terrible customer service .

Respuesta de I Love Retro
Damaged Goods
Received damaged goods I can't use. Probably Haulier or supplier fault, but found it a little difficult to contact I Love Retro. Finally received response and been told replacement imminent. Will update once received.

Respuesta de I Love Retro
Alice was very quick to reply and…
Alice was very quick to reply and sorted my query out straight away, excellent service!

Respuesta de I Love Retro
I’m still waiting for my order that I…
I’m still waiting for my order that I placed in august and I’ve been told it will arrive on several different dates. I would never order again.

Respuesta de I Love Retro
Excellent customer service, description of product needs an update.
I am extremely pleased with the customer service. Alice was very helpful!!
In regards to the order is good quality. The only thing i would say they had to mention at the description that is a print with glass cover. Not a glass work. It looks nice though but is not what i was expecting.
Pleased overall.

Respuesta de I Love Retro
Nest of Tables
I ordered a nest of tables from I Love Retro. When I received them, one of the tables had some slight damage to it. Alice from I Love Retro was really helpful and quick in responding and sorting out a replacement to be sent out/collection of the damaged table. I would definitely be recommending this place to my friends and family, the tables are really sturdy!

Respuesta de I Love Retro
Really helpful in moving our delivery…
Alice was Really helpful in moving our delivery dates due to house build delays!
Thank you

Respuesta de I Love Retro
Help with order tracking
Quick, simple and helpful assistance.

Respuesta de I Love Retro
This is the best company l have dealt…
This is the best company l have dealt with in a long time, great lovely customer service … what a pleasure to do business with you guys. I’m a fan of your lovely stuff. Mary x

Respuesta de I Love Retro
Beautiful chairs , excellent service
Beautiful chairs , good quality. One arrived with a wrong part but Alice Cooper in Customer Services was extremely helpful, sorted a replacement and kept checking until the new part arrived. I will definitely use again

Respuesta de I Love Retro
I received excellent customer service

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Following a problem with my order I…
Following a problem with my order I can’t thank Alice Cooper enough for all her help and support with this . She was extremely attentive from the start when I had a few questions about the product and this continued throughout the order process. She was always very quick to respond to any communication and kept me fully updated with any new developments . Even once the order had been delivered she sent a courteous email to check that I had received the order and that everything was ok . A 5 star service !
Thanks Tania Campbell

Respuesta de I Love Retro
Nice shoe cabinet but assembling is…
Nice shoe cabinet but assembling is complicated.

Respuesta de I Love Retro
Great value and I can’t believe how…
Great value and I can’t believe how quickly the chairs arrived. The quality is fantastic and I would highly recommend them. The communication for delivery was great so we didn’t have to wait in all day for them. 100% satisfied with the product and service

Respuesta de I Love Retro
ORBIN RETRO BALL ARC FLOOR LAMP
I ordered the product (Orbin Arc floor lamp) on 1 July 2021, and like many other things at this time, the lamp arrived 2 months after the original delivery date. The product arrived in two parts on 18 and 21 October, and alas absolutely no communication from the delivery company. The first parcel was delivered when we were away on holiday and placed next to the door - luckily, our neighbours noticed and brought it into their house. I Love Retro customer advisers tried to help and responded to my emails in reasonable time to help trace the item - but not a word from the courier as to when the item will be delivered. The shade turned out to be defective and I asked for it to be replaced, which I Love Retro team promptly ordered for me and it finally arrived today. I would have loved to have a better experience with the items delivery / courier communication, but I love Retro team tried to alleviate and help as and when they could. Thank you!

Respuesta de I Love Retro
Tammie High Wing Back Ring Dining Chairs
Although I had to wait longer than anticipated, the wait was well worth it. The dining chairs are absolutely fantastic!! the quality is second to done. I was also really impressed on how the chairs were packed for delivery. Quality and value for money 110%
Would definitely recommend

Respuesta de I Love Retro
Unfortunately my item arrived in a…
Unfortunately my item arrived in a... somewhat, LATE, and sadly BROKEN ,with one hand dysfunctional, all adding to great embarrassment on my behalf after unboxing and handing it to my Son as a moving in gift!

Respuesta de I Love Retro
I have had only good words to say about…
I have had only good words to say about I love retro . I ordered my table but unfortunately I couldn’t wait for delivery re date put back ! I emailed them to cancel I had a wonderful young lady called Alice whom canceled my order and my refund came with in 5 days . They are an excellent company to deal with ! Just sorry I couldn’t wait for my order .

Respuesta de I Love Retro
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