The Improveasy Group Opiniones 

*APPALLING SERVICE. DO NOT USE.*

They have changed from Elite to The Improveeasy Group.

Their staff turn over seems very frequent too, so they must be an utter delight to work for!

Currently appointed a solicitor, just need to collate all info and await telephone calls logs from the company. If not (which they won't), I'll use the ones I have recorded myself.

Boiler fitted May 2021 and what a disgrace that was. That's putting it nicely.
I have a daughter with a disability so I expect things to be in safe, working order and to have minimal damage around the house.

All receipts have been put together of the damage I've paid to correct what I can afford through my own pocket, and the tradesmen who has sorted these (who do not work for Elite) have said they will write me a letter stating how poor and dangerous the boiler was prior to them looking at it. This was when I had my boiler serviced the other month.

Over 70 phone calls to Elite, and at least 30 emails. Only 2 acted on (... only just!). I could name all the staffs names, but I won't do for legal reasons.

The issues below were down to the poor boiler installation. I called and they sent someone round regarding some of the issues - but only one issues out of then all(water leak) was fixed. It was only fixed because I had to pay someone else to disgnose the leak.

*** Andy (I presume their handy man) has been and has fixed the leaking pipe in my bedroom where my old boiler tank was (after water damage/ plaster peeling/ mould gathering).

My sink is damaged during boiler installation. The actual inside of the sink has popped up, not the whole basin itself. So I could lift my sink out and there be a big hole with the draining board and taps still installed.
Andy resealed the sink baskn with a clean sealant underneath and ontop. It's leaking as it's peels when washing and has began to go green mouldy. I can't put anything under my sink because it is warping the wood and making the tin cans for cleaning rusty.

He neatened some wires that were left loose in the kitchen from the guys who fitted the boiler. (My Dad's an electrician and was shocked at them leaving the wires as they were near the sink and oven hob)
I replace the towels under the sink, but it's expanded the laminate wood. New flooring in the kitchen will be needed.

My bedroom carpet has 2 big burn marks and stained where they must've used a heated machine to put pipes together.
I asked about the damage to the carpet; the white splodges, and several circular burn marks. Andy said he can't do anything about that and advised me to contact Elite. Laughable.

The large water mark, lines of water, and cracks in the plaster board from the leak.
I sorted this water damage out and cracks myself but again, the materials are coming out if my own pocket. It won't cost a fortune for the materials, but is besides the point.
I've already spent £125 on the diagnostic for the leak with a separate tradesman who doesn't work for Elite. He commented that they'd have known there was. A leak when fusing the pipes together.

The funnel (?) At the top of the boiler wasn't fitted correctly.
Outside pipes needed more insulation.

Brickwork and dust left in the garden. My storage cabinet outside was used as a ladder, despite there being a ladder that I LET THEM USE!! The storage cabinet has a dint in it.

When having my service last month , the guy who came said that they'd fitted the wrong fuse, so put a new one in, he also said that the copper pipework he had fitted was too small, therefore I'm using more gas, and the pressure isn't good.
He said he will write me a letter when my solitors papers come through to back up my statement, as will the other guy who diagnosed the leak before Andy from Elite came to look at it. ***

Please avoid. I went with this company because they had the scheme to have boilers fitted cheaper. Taking a loan out and going with a proper company would've made more sense now.

Luckily for me. I took pictures of all pipework and kitchen surrounds before the work was done, and made sure all paperwork signed for by the DECENT tradesmen that came to help me.

Elite Energy have absolutely no regard for the impact they cause their customers. Their incomplete installation has caused me no end of distress. All they are interested in is payment for works BEFORE installation is completed. They have no due regard for anything else. It should be noted that no one should have to suffer like I did whilst being held to ransom for payment of works before they are started. This firm should not be awarded any contract as far as I am concerned to do any works because it is incapable in delivering. No customer service, no due regard, incompetent management, non-existent customer service, incompetent logistics, inability to remedy in a timely fashion. The firm is incapable of operating.

Be aware this firm incapable, incompetent, inconsiderate, and wholly unfit to conduct business such installations. Who in their right mind has offered them contracts is beyond me??!! The complete inability to respond is shameful and just highlights the due care and consideration this firm has for it’s so called customers. To date no response has been received from them, you all should be aware of this and be mindful of the type of firm you are dealing with.

They left me as a 70 year old pensioner cancer patient without a correctly functioning boiler who was without heat and hot water for 4 weeks! I asked for resolution with a response non-existent. This is not the way to treat customers.

Never use this company!!!

Found the whole experience dealing with James and co to be fantastic , really seeing the benefits now in our business and would have no problem remending him to anyone and have done.

So I honestly don’t know where to start. I wish I had avoided this company and had nothing to do with them. I had a boiler replacement on government grant system last November. I had to contribute £900. Had a survey . All seemed very friendly. My worst nightmare was letting them do the job. First problem was the electrician. Tim. He says he’s the only one in the company and in the end I dreaded him coming in. The spur for my old boiler was behind a tile. This had to be removed. He refused so he quickly ran a new Spur of this without actually doing the job properly. This was fitted by previous owner of property. So when he left I have regularly had to wiggle the wire to get any heating. Ridiculous. He refused to repair this and took 4 weeks to actually be coaxed into doing it and I had to sign to say if he damaged the tiles it’s not he’s problem. I thought that was it. But no. I have now spent 2 months trying to sort out the low water problem with the boiler. Constant f1 failure and having to top water up. I think I’ve spoken to everyone in this company. I never get a call back. Never speak to any plumbers or electricians. I don’t actually get past reception. Yesterday the girl answering the phone had a email response from the remedial team (whoever they are). To say f1 not there problem nothing to do with them. I am seriously at the end of my tether. I used the last of my savings for this. To ensure my home was efficient. Using the government scheme. I’m depressed , tearful and do feel if I wasn’t a woman on my own this would not happen. My daughter is emergency ambulance crew. Coming home she needs a shower etc and the amount of times she’s come home late with no hot water is ridiculous, . Bearing in mind my previous boiler in the 3 years I’ve lived here did not have any leak or lack of water at all. I purely changed the boiler thinking of efficiency and cost . So now I googled this problem and it is an issue with the boiler and is actually down to this company. The boiler is not fit for purpose . The boiler is no good. I’ve begged them to take it away , refund my money and let me start again. All falls on deaf ears. And I still haven’t had a call back. Please avoid this company. The stress, anxiety is just too much. I’ve now gone to the ombudsman and Martin Lewis and citizens advice but I know this is a very long process and I still have a big problem with this boiler .

Avoid!
Booked to fit a new boiler under the grant scheme. Assured system would have power clean as only 10mm pipework in the house. This never happened meaning within 10 days I have had 2 leaks which required emergency plumbers. There is still a lot of air in the system, which is due to the dirt and will affect the boiler. They fitted TRV's incorrectly and damaged pipework to the elbow which now the remedial plumbers are having to chase the wall out to fix. They do not reply to you. A referral is being made to Gas Safe and the government department for non compliance and for poor practice. Also be very aware of what you sign for. They do not let you read the iPads (i wrote on the form prior to signing not viewed docs) and hold your data again without full explanation of how and where it will be stored. AVOID.

Excellent service from start to finish. My boiler had broken so I needed a quick & efficient install which is exactly what I got.
Very happy customer!

Fantastic service and quick, quality install of a new boiler. Left very tidy, fully insulated the outside piping etc. Very professional team.

Very good service considering that survey was just pre to Christmas so the boiler was fitted by Dean in January. He was very concerned that circumstances beyond his control the fitting was over two days. Tidy work I highly recommend them.

Very fast from start to finish. Applied for the grant and it was fitted within two weeks, everything was explained. Everything works great. My only issue is that there should have been a choice with what boiler was installed. Apart from that I would defiantly recommend.

We recently bought a home and when we got the keys found out that the boiler despite having a service certificate for June 2021 was not working at all. Cue panic and having heating companies out with quotes of £1800-£2500 to sort it. We applied for various grant options and Elite Energy were fastest to get back to us, same day (a Friday) had a surveyor out the next day, Boiler booked for the install on the Monday. Paperwork was sorted Fri/Sat, Boiler install went fine on the Monday, workers were friendly, helpful and good with information and cleaned up afterwards. Can't really complain about the service, saved me thousands and gave me decent central heating.

the process was excellent from start to finish the men who fitted the boiler were polite and helpful and very tidy workers.

Had a new boiler fitted by Dean and Natalie they were great very professional explained every step worked hard explained boiler / control very well . We didn't have to clear up as they done it all would highly recommend them

From start to finish A1 service
From the initial contact to signing on completion every member of staff was fantastic.
Fitters spot on, knowledgeable, helpful and friendly.
Good team work from the call staff/ surveyor/fitter and I couldn’t of asked for a quicker fitting date, literally days, amazing thank you x

Couldn't be more happy . Excellent service from start to finish . Would highly recommend

very happy with the new boiler we had fitted and the men who did the work were very quick and tidy

From initial enquiry to boiler being fitted and operational ,one week , fantastic service ,excellent neat fuss free installation,old boiler taken away..and no mess left anywhere…..very pleased, house has never been warmer….

Very happy with service provided whole job completed in one day with no problems would highly recommend this company .

Just had my new boiler fitted by Dean and Nat , couldn’t be more happy with it , they where two exceptional people , very polite and professional, told me all the way what they where doing , and explained how the controls work ,
Highly recommend them
Completely took out the old boiler and replaced the new one within a day .

Love my new boiler and could not have asked for better service, fitters arrived promptly, worked cleanly and efficiently removing old boiler and installing the new one, whilst explaining everything to me at every stage including the fact that as the new boiler was smaller than my previous one I would need a joiner to refit the fascia boards above and below the new boiler. They also explained to me they could take all the rubbish away apart from the cardboard which was not a problem for me. The two guys also went above and beyond when just before leaving noticed a wet patch on the kitchen ceiling which was obviously a leak in the original pipework which they had not touched but must have been caused by the extra pressure produced by the new boiler. They very quickly sourced the leak in an upstairs bedroom, moved furniture, lifted carpets and floor boards and repaired it for me. Excellent service from a very friendly and efficient plumber and his dad Would highly recommend the company they kept me informed from start to finish. From me applying to the scheme on line, I was called back the very next day, a survey of my property was booked and carried out the following day and two days later I had my new boiler fitted.

We had a great plumber in and out job well done