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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

AGGIORNAMENTO: ho riscontrato un aiuto da parte del team dell'azienda. Scusandosi per il disagio subito, mi hanno risarcito l'intero importo dell'ordinw, ovvero 30 euri e inoltre mi hanno soedito u... Ver más

Valorada con 5 estrellas sobre 5

Nachdem absetzen der Pille, erlitt ich starke Akne. Nach langem suchen und austesten von diversen Marken, bin ich auf Inaessentials gestoßen und habe mir das Lavendelwasser geholt. Es bewirkt Wunder... Ver más

Valorada con 1 estrellas sobre 5

Nur abgelaufene Produkte bekommen. Über das Mindesthaltbarkeits Datum wurde einfach ein Zettel drüber geklebt, auf dem ein anderes Datum als auf der Verpackung steht. Alle waren am 07.2024 schon abgel... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Would recommend Ordered 2 bottles of Lavender water. Order arrived in 2 days delivered by Hermes. Product has great reviews on their website. Has only been used for a couple of days by my 2 teenage... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de cosméticos

Escrito por la empresa

InaEssentials is a family-owned skincare brand dedicated to creating high-quality, natural, and effective beauty solutions. With a strong focus on sustainability and environmentally-friendly practices, InaEssentials sources organic, locally grown ingredients to craft its unique and luxurious products. Rooted in both traditional wisdom and modern scientific knowledge, the brand offers a diverse range of skincare solutions designed to nourish, protect, and enhance your skin's natural beauty. InaEssentials is committed to providing you with a delightful skincare experience that harnesses the power of nature, backed by science, to reveal your most radiant and healthy skin.


Información de contacto

3,1

Medio

TrustScore: 3 sobre 5

138 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 28% de las opiniones negativas

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Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 1 estrellas sobre 5

Nooit geleverd

Half juni bestelling geplaatst en betaald!
Nu meer dan maand later nog niets ontvangen en idd track en trace die niet werkt!

15 de junio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

So far so good

So far so good. Placed an order on a Sunday and received it next Tuesday. The order was well packed and seem good quality. I bought 3 bottles of Lavender water (on offer) and one bottle of Lavender & Mint water. I have suffered with hormonal acne for over 20 years which is quite well controlled at the moment but my skin is oily, slightly bumpy to touch and still prone to breakouts so hoping that these products will help. Both products have very strong smells which linger for a few minutes after application. I find the smell unpleasant but not enough to put me off using the products if they are really as good as some of the reviews. I shall update in a few weeks time to report on results.

22 de mayo de 2024
Opinión espontánea
Logotipo de Inaessentials

Respuesta de Inaessentials

Hello!

Thank you for sharing your initial feedback with us! We’re happy to hear that your order arrived on time and that you’re satisfied with the packaging and quality of the products. We completely understand that the scent of our organic products can be stronger, and we’re glad that you’ve decided to give our product a chance.We hope these products will be exactly what you’re looking for, and we’d love to hear about your results!

Thank you for choosing our INA Essentials family! We are always here for you!

With warmest regards,
The INA Essentials Team

Valorada con 1 estrellas sobre 5

tempi di spedizione lunghissimi e…

tempi di spedizione lunghissimi e difficile comunicazione con l'azienda! ho spedito più mail per cercare di capire che fine avesse fatto la mia spedizione e ho ricevuto una sola mail ( a distanza di giorni) in cui mi dicevano che si sarebbero informati. Dopo tale mail il silenzio completo! Pessima esperienza

15 de mayo de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great products

Great products, really helped my daughter’s facial eczema.
Speedy delivery too.
Very happy!!

19 de abril de 2024
Opinión espontánea
Logotipo de Inaessentials

Respuesta de Inaessentials

Hello!

Thank you so much for taking the time to write this wonderful review and brighten our day. Our goal has always been to help, and we’re so happy that we were able to assist your daughter. Your happiness means the world to us, and we’re excited to be part of your journey to better skin.

We’re also glad that you’re satisfied with the fast delivery, and we hope to continue making you happy with every order. If you ever need anything, we’re always here to help!

With warmest regards,
The INA Essentials Team

Valorada con 5 estrellas sobre 5

Good small business

High-quality products combined with good customer relations experience. My order came fast, I had some questions that were thoroughly answered. Overall very good experience from which I was quite surprised.

3 de marzo de 2024
Opinión espontánea
Logotipo de Inaessentials

Respuesta de Inaessentials

Hello, Ilian!

Thank you for your kind words! We’re so happy to hear that you’re satisfied with both the quality of our products and our customer service. We’re glad your order arrived quickly and that we were able to answer all of your questions.

We always strive to provide the best service, and we’re thrilled that we’ve pleasantly surprised you. Your satisfaction truly means a lot to us, and we look forward to serving you again!

Thank you for being a part of our INA Essentials family. We hope to continue surprising you with new things. If you ever need anything, we’re always here for you!

Warmest regards,
The INA Essentials Team

Valorada con 1 estrellas sobre 5

I don't believe this is a legitimate…

I don't believe this is a legitimate business. I placed an order on 19-Nov-23 and I am yet to receive anything. The order was supposed to be delivered in 1-2 working days - today is 5-Dec-23 and I am yet to receive anything. I have tried to track the package via the Shop app and it just says "in transit." I sent an email on 2-Dec-23 to the customer service email address asking for an update and still haven't received a response. Please do not spend your money with this company.

5 de diciembre de 2023
Valorada con 1 estrellas sobre 5

Tempi di consegna lunghissimi

Tempi di consegna lunghissimi, ho fatto un ordine 10 giorni fa e deve ancora arrivarmi, ho scritto all'assistenza che mi ha dato un numero di tracciamento ma il pacco sembrerebbe non ancora partito...

20 de noviembre de 2023
Opinión espontánea
Valorada con 3 estrellas sobre 5

Love it but it keeps getting smaller

I love the product and have been using it for 3+ years. However the bottles are getting smaller and smaller for the same price!

My last order, the lavender water came in 200ml which seemed much smaller than before and now my new order is 150ml. Pretty frustrating.

13 de noviembre de 2023
Opinión espontánea
Logotipo de Inaessentials

Respuesta de Inaessentials

Because of the inflation, we had to come up with solutions regarding the size, and we decided to use 150 instead of 200ml bottles. Of course, we know that we cannot satisfy everyone. We are all people behind the screen, writing this text and believe me, we will make sure to make it up to all of you for the decrease of 50ml with fantastic personal attitude, attention and care!

Valorada con 1 estrellas sobre 5

I am considering ordering some of your…

I am considering ordering some of your Products but i am a bit pusled about trustpilot. How come you do not comment on any of the bad reviews?
They are much more important to comment on than the good ones.

21 de octubre de 2023
Opinión espontánea
Logotipo de Inaessentials

Respuesta de Inaessentials

We reach out to every customer who leaves a negative review to address their concerns and ensure their satisfaction.

We invite you to try our products and share your experience with us through a review, detailing how they've benefited you.

Valorada con 1 estrellas sobre 5

Une honte

Je déconseille, nous avons acheté l’huile de camomille pour de l’eczéma. Après plus de trois semaines de traitements, ça été pire!!! Nous les avons contacter sur Instagram, ils ont répondu aux premiers messages et depuis nous laisse en vu et n’ouvre plus la discution depuis que nous leurs avons demander un geste étant donner que sur leur politique de remboursement il y a un dédommagement même si nous avons acheter qu’un seul produit. Chose qui doit être RESPECTÉE. C’est bien beau d’avoir de bon avis mais il s’agirait également de satisfaire sa clientèle quant il y a un tel soucis. Je tiens à préciser que nous avons arrêter l’huile, et que depuis ses mains sont redevenu à là normal dans les jours qui ont suivis. Ceci était bien un soucis de leurs produits!!
« Satisfait ou rembourser » enfaite aucun remboursement.

7 de octubre de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Schlecht-Finger weg

Man bekommt einfach keine Rücksendeadresse/Retoureschein. Wird immer vertröstet...kein Impressum... zumindest bei DE.
Die angegebene Handy Nummer ist nicht vergeben!
Nie wieder

4 de agosto de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

An amazing product

An amazing product. Makes such a difference. My son has been using it for several months and is really happy with the results.

16 de julio de 2023
Opinión espontánea
Logotipo de Inaessentials

Respuesta de Inaessentials

Thank you! We are very glad that we were able to help, this is really important to us!

Valorada con 1 estrellas sobre 5

Jag har väntat i 19 dagar….

Jag har väntat i 19 dagar på min leverans, den har inte kommit ännu.
De svarar dock på mejl att de kan se att varan inte är skickad ännu och att de ska skynda på. Betala inte innan ni fått varan! Lär inte se varken varan eller få en återbetalning.

26 de junio de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

First time trying these products and…

First time trying these products and they have made a huge difference to my oily t-zone. I tried the lavender water and soap. It does leave your skin a bit dry so a bit of moisturising might be needed. I do not have acne but do get the odd spot and this combination works very well together. Give them a try you will not be disappointed!

24 de junio de 2023
Opinión espontánea
Logotipo de Inaessentials

Respuesta de Inaessentials

Thank you for trusting us with your care!

Valorada con 5 estrellas sobre 5

Great products

Great products, loving the different waters. My Son uses the Lavender water to stop breakouts on his skin and it definately does the job. Have just tried the Melissa one and it is great for hydrating the skin. Great products, good communication and fast delivery !

14 de julio de 2023
Opinión espontánea
Logotipo de Inaessentials

Respuesta de Inaessentials

We are happy that we can share a piece of nature with you!

Valorada con 5 estrellas sobre 5

2nd order arriving today.. all stocked up .. Great stuff up

My second order is due today.. love all the waters particularly the melissa.. there are some new ones arriving today including the anti dry scalp spray..
These products are lovely, natural & effective.. I suffer menopausal hormonal acne breakouts & the help a lot.

14 de julio de 2023
Opinión espontánea
Logotipo de Inaessentials

Respuesta de Inaessentials

Thank you for trusting us with your care! We are very glad that we were able to help, this is really important to us!

Valorada con 1 estrellas sobre 5

Don’t trust them

No product received so far. Impossible to get in contact by email, Facebook, Instagram. Would like to receive the products, but looks like we lost our money without receiving products.

5 de julio de 2023
Opinión espontánea

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