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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

AGGIORNAMENTO: ho riscontrato un aiuto da parte del team dell'azienda. Scusandosi per il disagio subito, mi hanno risarcito l'intero importo dell'ordinw, ovvero 30 euri e inoltre mi hanno soedito u... Ver más

Valorada con 5 estrellas sobre 5

Nachdem absetzen der Pille, erlitt ich starke Akne. Nach langem suchen und austesten von diversen Marken, bin ich auf Inaessentials gestoßen und habe mir das Lavendelwasser geholt. Es bewirkt Wunder... Ver más

Valorada con 1 estrellas sobre 5

Nur abgelaufene Produkte bekommen. Über das Mindesthaltbarkeits Datum wurde einfach ein Zettel drüber geklebt, auf dem ein anderes Datum als auf der Verpackung steht. Alle waren am 07.2024 schon abgel... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Would recommend Ordered 2 bottles of Lavender water. Order arrived in 2 days delivered by Hermes. Product has great reviews on their website. Has only been used for a couple of days by my 2 teenage... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de cosméticos

Escrito por la empresa

InaEssentials is a family-owned skincare brand dedicated to creating high-quality, natural, and effective beauty solutions. With a strong focus on sustainability and environmentally-friendly practices, InaEssentials sources organic, locally grown ingredients to craft its unique and luxurious products. Rooted in both traditional wisdom and modern scientific knowledge, the brand offers a diverse range of skincare solutions designed to nourish, protect, and enhance your skin's natural beauty. InaEssentials is committed to providing you with a delightful skincare experience that harnesses the power of nature, backed by science, to reveal your most radiant and healthy skin.


Información de contacto

3,1

Medio

TrustScore: 3 sobre 5

138 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 28% de las opiniones negativas

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Nach Startschwierigkeiten doch zu empfehlen!

Nachtrag vom 30.03.2023:
Nachdem auf meine Emails sehr freundlich reagiert wurde, bekam ich meine Lieferung + ein Goodie nachträglich zugeschickt. Diese Lieferung und die damit verbundenen Kommunikation verlief einwandfrei, sodass ich die Produkte von
InaEssentials weiterempfehlen möchte.

Ursprünglicher Beitrag vom 11.16.2022:

Sehr unseriös. Habe meine Ware nie erhalten und auf meine zahlreichen Emails wurde nicht reagiert. Finger weg!

16 de noviembre de 2022
Opinión espontánea
Valorada con 1 estrellas sobre 5

Didn’t work for my child

After all good reviews I decided to order Lavender Water for my teen daughter to fight acne. Unfortunately, it didn’t help at all, acne problem even didn’t improve, so just wasted money

15 de octubre de 2022
Opinión espontánea
Logotipo de Inaessentials

Respuesta de Inaessentials

Thank you for posting a review and sorry to learn that you have not had a satisfactory shopping experience with us.

We take great care to ensure that our customers are satisfied with our services but on this occasion, an acceptable standard has clearly not been met and we have clearly not succeeded in meeting your expectations.

We would like the opportunity to rectify this situation and help make it right for you. You can always contact us at inaessentialsuk@gmail.com and give us this opportunity.

Valorada con 1 estrellas sobre 5

I have had trouble with this company

I have had trouble with this company. This is the second time I have ordered from them, never again. Both times they addressed the package incorrectly, (and blamed me) causing a long delay and forcing me to deal with Evri, a nightmare in itself. They do not respond to messages, e-mails bounce back undelivered, obviously they do not provide a phone number, because why would they want customers to be able to contact them easily. I have finally received the second package, two bottles of shampoo, placed unprotected in a thin jiffy bag, and surprise, surprise, they have opened and leaked into the bag, a real mess. I am now about to restart the soul destroying task of trying to contact them again to complain. I would advise you to steer well clear.

3 de septiembre de 2022
Opinión espontánea
Logotipo de Inaessentials

Respuesta de Inaessentials

Thank you for posting a review and sorry to learn that you have not had a satisfactory shopping experience with us.

We take great care to ensure that our customers are satisfied with our services but on this occasion, an acceptable standard has clearly not been met and we have clearly not succeeded in meeting your expectations.

We apologize for the inconvenience caused to you.

Valorada con 5 estrellas sobre 5

You won't be disappointed

Purchased 2 different products 1 for acne prone skin & 1 for my dry mature skin. I'm amazed at the results. My 60 yr old dry taut skin feels and looks so much better.
Daughter is using for acne prone skin and is delighted to report much less break outs and a more even tone to her skin.
Delighted with the products & love the ethos of a family run business with customer satisfaction at hits heart.

30 de julio de 2022
Opinión espontánea
Logotipo de Inaessentials

Respuesta de Inaessentials

Thanks so much for your feedback. We're thrilled that you like our products and appreciate you taking the time to let us (and everyone else!) know!

Valorada con 1 estrellas sobre 5

I was sent wrong product and have sent…

I was sent wrong product and have sent 5 emails and no reply. Very poor customer service.

6 de julio de 2022
Opinión espontánea
Logotipo de Inaessentials

Respuesta de Inaessentials

Dear Barbara,

We apologise if any confusion appeared. We take great care to ensure that our customers are satisfied with our services.

We tried to contact you but we don't have an email address or order number. It would be nice to share them with us.

We would like the opportunity to rectify this situation and help make it right for you.

Valorada con 5 estrellas sobre 5

Totally worth it!!

I have struggled with facial acne and breakouts since I was a teen and nothing has worked, I saw an ad on FB for the lavender water and figured it was worth a shot. I've been using it for around 2 months now and, whilst I do still have spots, the frequency of breakouts has drastically gone down and my skin isn't as red and angry anymore! The smell is quite strong but once you've used it a few times you get used to it and it's not bad at all.
Have just ordered another couple of bottles, I get through about one a month so it's great value for money. 100% recommend to anyone struggling with spots/breakouts!

30 de junio de 2022
Opinión espontánea
Logotipo de Inaessentials

Respuesta de Inaessentials

Thank you for your feedback and for giving our product a chance! We are more than happy that you shared your experience with the product.

Valorada con 5 estrellas sobre 5

i can not praise this product enough.

i can not praise this product enough.
The organic lavender water for acne is a god send and it really works.
I have stock up as my 12 year old gets really bad , angry spots on his forehead and within 3 days they were gone.
i have to keep reminding him to keep using it though.
i have just ordered myself the organic peppermint water, hopefully it will tighten my skin & i have the organic rose water too.
please please throw away all the ointments and get this.

10 de junio de 2022
Opinión espontánea
Logotipo de Inaessentials

Respuesta de Inaessentials

Thanks so much for your feedback. We're thrilled that you like our products and appreciate you taking the time to let us (and everyone else!) know.

Valorada con 5 estrellas sobre 5

J'ai reçu très rapidement les produits…

J'ai reçu très rapidement les produits commandés, j'ai une peau très sensible et j'aurai aimé que ce produit me convienne mais cela n'a pas été le cas malheureusement.
J'ai envoyé un mail pour expliquer la situation plus en detail et j'ai eu une réponse et un remboursement très rapidement.
Ils sont réactifs et sincères, je recommande car cela a l'air de fonctionner pour la majorité de ceux qui utilisent ce produit !

14 de febrero de 2022
Opinión espontánea
Valorada con 4 estrellas sobre 5

Acqua di lavanda

Per ora ho acquistato l'acqua di lavanda, ma non avendo problemi di acne al momento non posso recensire la sua funzionalità, ma mi ritengo cmq contenta perché PRO è un prodotto totalmente NATURALE (adoro) che mi tiene idratata la pelle, specialmente d'inverno (ho la pelle molto sensibile), no effetti collaterali. CONTRO secondo me non è tanto indicato per la pulizia del viso (non trattiene molto sporco), bensì più come rinfrescante, idratante e per asciugare il sebo. Riacquisterò sicuramente...

3 de enero de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Sehr zufriedene Kundin

Bin mittlerweile seit ein paar Jahren treue und zufriedene Kundin. Ich liebe das Rosenwasser, mit dem Lavendel Wasser war ich aber auch sehr zufrieden.

9 de noviembre de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Lavender water

Would recommend
Ordered 2 bottles of Lavender water. Order arrived in 2 days delivered by Hermes. Product has great reviews on their website. Has only been used for a couple of days by my 2 teenage children so too early to give a full review, though can honestly say there is already a noticeable difference in their skin tone & texture, so fingers crossed 🤞

3 de mayo de 2021
Opinión espontánea
Logotipo de Inaessentials

Respuesta de Inaessentials

Thank you for posting a review and sharing your children's experience with the product!

Valorada con 4 estrellas sobre 5

Organic Lavender water

I ordered this product and took a risk as there were no reviews yet here on Trust pilot however the two bottles of lavender water arrived withing a week, delivered by Hermes.
The company claim the lavender water helps with acne. I have combination skin and have used all kinds of things over the years. I've only been using this product for two days as a toner and already my skin feels less oily,more balanced. Its too early to say if it clears breakouts but I would already recommend it as a toner for oily skin.
There are lots of reviews on the website about this product. Some complain about the smell. It has a very pungent lavender smell but I don't mind it, and don't really care as long as it works. I'm very pleased with this purchase. I'll be trying the other products too.

11 de abril de 2021
Opinión espontánea
Logotipo de Inaessentials

Respuesta de Inaessentials

Thanks so much for your feedback. We're thrilled that you like our products and appreciate you taking the time to let us (and everyone else!) know.

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