InCarTec Opiniones 44

I wanted to upgrade the radio of my ford transit custom but I didn't know where to start, I had no experience. Thanks to their help I was able to do it without any problems and everything works perfectly. The purchased product is very high quality, and everything you need was present in the kit. Their support was in pre and post sales. Thank you for your professionalism and kindness. Highly recommended

Volvo xc70 double din radio/cd to single conversion with dash conversion & wiring kit quoted for & supplied quickly,well packaged & undamaged with full fitting instructions,great 5 star service,thank you.

I bought a steering wheel control adapter for a pioneer DMH-A240BT Head unit installed in my facelift Freelander 1. This was an InCarTec item sold through a 3rd party, Dynamic Sounds.

The item did not work when installed, and working with Dynamic Sounds and InCarTec, a firmware upgrade to the head unit was recommended.

The issue from there is that no-one will provide the upgrade software to me as a user, and InCarTec refuse to supply it (I am still working with Dynamic Sounds and Halfords where I bought the head unit but both are unhelpful).

The reason for giving InCarTec a poor review is that they have not advertised this adapter as needing a specific firmware version, and whilst helpful in identifying the problem, they won't take responsibility for the lack of information (I would not have purchased the adapter if I had known this), and their best and most laughable suggestion was to buy another head unit from them!).

Given they are a technical company producing quite a technical product, being clear on what is needed for installation might help.

Beware if you are purchasing equipment made by them that you are aware of all the little issues that might not be resolvable meaning you have wasted your money.

Just to end this review, I spoke with Pioneer Technical support direct on the phone, and although they do have concerns about users upgrading their own firmware, they will provide it direct at the users own risk. This is contrary to what InCarTec told me when they declined to help.

I had a good discussion with Pioneer Technical support who emailed me the appropriate files and instructions to upgrade the firmware and now all works fine. As mentioned, the whole experience could have been avoided if the manafacturer had explicitly stated in the product details that a specific firmware version was needed.

Update following InCarTec response to this review 26/10/2022: Having read InCarTec's reply (below) it seems that they have not read my review correctly. It clearly states 'they have not advertised this adapter as needing a specific firmware version'. Many possible purchasers without a technical background might have purchased such an adapter and had great difficulty in successfully getting it working given that it does not work with many versions of the head unit firmware.

I am of the firm belief that a manafacturer such as InCarTec should be absolutely clear to customers and third party vendors of the constraints and considerations of installing their products. Although they did advise on the correct firmware version (but only after I had followed up with Dynamic Sounds and they had pointed me towards this issue and tried to resolve it by providing a later version of the firmware which partially fixed the issue) the information was not available to me at the point of choosing this adapter and as such, it could be construed that I was misled into believing it would work correctly by simply following the installation instructions.

Whichever way InCarTec spins this, the simple point is that they should advise customers of the headunit firmware version required for the adapter to work properly.

InCarTec, Exeter.
Replaced a Ssanyong 2015 stereo with a fabulous touch screen combination sat nav, stereo, rear camera.
First class job, excellent service from start to finish. Highly recommended.