This company if you can call it that. Bad business practices. Doesn't reply to emails. Need to stop saying contact us, you clearly are not responsive.
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Consulta las opiniones de los clientes
I’m in love with the personalized pet gifts! They’re so unique, beautifully made, and brought smiles to everyone I gifted them to. The practical items like hair removal tools are equally impressive—th... Ver más
La empresa ha respondido
Charged for order that was never delivered. Indigopetco will not respond to any inquiries about the order nor provides a refund. UPDATE: Item was received three months after ordering, and it looks... Ver más
La empresa ha respondido
Omylem jsem na tomto webu provedl objednávku. Hned jsem psal e-mail s žádostí o zrušení, ale obchod vůbec nekomunikuje. Poslali pouze falešné sledovací číslo DHL („label created“, zásilka nikdy odeslá... Ver más
Información sobre la empresa
Escrito por la empresa
Help us Save the Animals! Founded to help insure that homeless and abandoned pets receive the love, shelter, and veterinary care they desperately need.
Información de contacto
Estados Unidos
- Contact@indigopetco.com
- indigopetco.com
2,2
Malo
81 opiniones
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Absolute garbage products
Absolute garbage products, not even functional. Took forever to ship and wouldn't allow returns. They aggressively target anyone who posts negative comments on Instagram, but don't respond to customer complaints.
26 de diciembre de 2022
Opinión espontánea
Respuesta de Indigopetco™️
We’re truly sorry to hear about your experience. Providing quality products and exceptional service is very important to us, and we apologize if we fell short in your case. We strive for transparency and fairness in all customer interactions and take feedback seriously to improve. If you’d be open to discussing this further, please reach out to our customer service team at contact@indigopetco.com so we can work towards a resolution. Your satisfaction matters, and we’re committed to making things right. Thank you for bringing this to our attention.
Zero stars. SCAM
Zero stars. Scam. Took money,
Never sent a product. Never responded to anything. HOW IS THIS LEGAL? BBB couldn’t do anything bc about it.
12 de septiembre de 2023
Opinión espontánea
Respuesta de Indigopetco™️
We ship all our products same day/next day! Please contact us directly at contact@indigopetco.com and we will make it right!
This product is a SHAM!
This product is a SHAM! Does NOT work and they do not accept returns or refunds.
They STEAL your money and send you a piece of garbage.
They should all be held accountable for fraud!
Shame on them!
29 de junio de 2023
Opinión espontánea
Respuesta de Indigopetco™️
We stand behind our products and their quality - if you are unsatisfied with your purchase please reach out to our customer service team at contact@indigopetco.com and we will provide you with a refund or help you troubleshoot any issues you are having!
Can I give this store ZERO stars
Can I give this store ZERO stars? Bunch of scammers selling aliexpress items at outrageous prices. Couldn’t cancel my order, now they won’t refund my money after I received a broken item.
21 de junio de 2023
Opinión espontánea
Respuesta de Indigopetco™️
If you received a broken item we most definitely will provide you with a refund or replacement. We take pride in our products and they are all custom to our company. Please reach out to our customer support at contact@indigopetco.com and we will make it right!
This might just be one of the WORST…
This might just be one of the WORST products on the market. Please do not waste your money. Do not buy it. I bought two of them and they both broke the first time I used them. I contacted the company immediately to ask for a refund. No refunds. No replacements. And they took forever to arrive. Company couldn't care less about customer satisfaction or customer service. THIS ITEM IS JUNK!!!!!
16 de junio de 2023
Opinión espontánea
Respuesta de Indigopetco™️
Hello, I have requested information to help address your issue! Please accept so we can make it right for you!
This is a terrible product
This is a terrible product! Do not purchase it. I waited over a month to receive my order. This is total lies that it works! It is useless crap! DO NOT PURCHASE!!!
22 de mayo de 2023
Opinión espontánea
Respuesta de Indigopetco™️
Please reach out to our customer service team at contact@indigopetco.com so we can assist you further and work towards resolving this issue. Your feedback is important to us, and we’re committed to ensuring customer satisfaction. Thank you for giving us the opportunity to make things right.
Wish giving ZERO stars was an option.
Too bad I’m not able to respond with a zero. Asked for an exchange, as they do not allow refunds, and I still have not heard from anyone about it. They will take your money quickly and will provide absolutely NO customer service and the products are TERRIBLE. Please avoid.
9 de mayo de 2023
Opinión espontánea
Respuesta de Indigopetco™️
We’re truly sorry to hear about your experience and understand your frustration. Customer satisfaction is very important to us, and we apologize for the delay in responding to your exchange request. We strive to provide quality products and service, and it’s disappointing to hear we didn’t meet those expectations this time. Please reach out to our customer service team directly at contact@indigopetco.com, and we will do our best to resolve this matter promptly. Thank you for bringing this to our attention.
Would give a zero if I could
Would give a zero if I could. The laundry pet hair catcher is a piece of crap that catches nothing. Don’t wasted your money!
1 de mayo de 2023
Opinión espontánea
Respuesta de Indigopetco™️
We’re very sorry to hear that the laundry pet hair catcher didn’t meet your expectations. We strive to provide effective products and regret that this one fell short for you. Your feedback is important, and we’d like the opportunity to make things right. Please feel free to reach out to our customer service team at contact@indigopetco.com so we can assist you further. Thank you for bringing this to our attention, and we appreciate the chance to improve your experience.
SCAM
SCAM
I HATE WHEN I GET BAMBOOZLED IN IG! This is a scam company. You will not get your order in 5-7 days because this isn’t a US company. You won’t hear back from them either. They WILL GET YOUR MONEY THO and remove any of your follow up on social media / ignore emails.
15 de abril de 2023
Opinión espontánea
Respuesta de Indigopetco™️
We’re truly sorry to hear about your experience and completely understand your frustration. We strive to be transparent and provide quality service, and it’s concerning to hear you feel this way. If there has been a delay with your order or issues with communication, we would like to make it right. Please reach out to our customer service team at contact@indigopetco.com so we can assist you directly. Your feedback is important, and we’re committed to improving our service. Thank you for bringing this to our attention.
Terrible. Simply terrible.
Terrible, confusing order form. No communication. A terrible product. No refunds or returns???? I did not want this product in the first place, accidentally ordered on their confusing order form, they would not contact me. I had to finally get my bank involved. AVOID AT ALL COSTS
11 de abril de 2023
Opinión espontánea
Respuesta de Indigopetco™️
We’re very sorry to hear about your experience and understand your frustration. We strive to offer a smooth ordering process and reliable customer service, and it’s clear we fell short in your case. Your feedback is important, and we take concerns like these seriously. If there’s anything we can do to further assist you, please reach out to our customer service team at contact@indigopetco.com. We’re committed to improving our processes and ensuring better experiences for our customers. Thank you for bringing this to our attention.
SCAM. Dropshipping website with useless crap, owner deletes and blocks real reviews under tiktok
Don't order anything from this scam website. All products are dropshipping alibaba crap you can order for a fraction of the price from aliexpress.
I happened to get a washing machine pet hair remover that does not do anything. Erika, who I assume is either the owner or the owner's girlfriend falsely advertises the products by faking results, carefully cutting videos together and manually putting her own disgusting wet hair into the product and portraying it as the actual results. She also lies about being affiliated with the website and deletes and blocks any negative comments left under a video where she fakes the results of the products she's selling. Dear Erika, you can block me all you want, but it won't stop you and your site from being A SCAM AND A FRAUD. You are falsely advertising the products and I will write a REAL review in every single place possible.
30 de abril de 2023
Opinión espontánea
No refund for a product that was never received.
I ordered a pet hair removal broom in November 2022. For some unknown reason it was delivered to a package pick-up location, not to my actual house where I had requested the order be delivered while I was on vacation. After a few days at this package pick-up location, the pet hair removal broom was sent back to Indigopetco before I could even accept the package. I emailed their customer service department several times, and messaged the person in charge of their social media account over the last few months with no helpful response or solution. I never received the product even though I was charged for it, and they refuse to give me a refund. What an absolute scam. I'm only giving one star because there is no option to give zero. Stay far from this place!
28 de noviembre de 2022
Opinión espontánea
Respuesta de Indigopetco™️
We’re very sorry to hear about your experience and completely understand your frustration. It’s important to us that every customer receives their order and the service they deserve. We apologize for the delivery issue and the lack of follow-up on your inquiries. Please reach out once more to our customer service team at contact@indigopetco.com, and we will do our best to resolve this matter promptly. Your feedback helps us improve, and we appreciate you bringing this to our attention. Thank you for your patience and the opportunity to make things right.
This company WILL try to scam you
This company WILL try to scam you. I bought a dog toothbrush that was supposed to last, you would imagine, longer than 5 minutes but that was not the case. Their products are all a SCAM. If you reach out to the company by email, expect to NEVER get a response. DO NOT BUY ANYTHING FROM THIS COMPANY!
1 de febrero de 2023
Opinión espontánea
Respuesta de Indigopetco™️
We’re very sorry to hear that your experience didn’t meet expectations. We strive to provide high-quality products and exceptional customer service, and we regret that this wasn’t reflected in your recent order. Your feedback is important to us, and we would appreciate the opportunity to make things right. Please feel free to reach out to our customer service team at contact@indigopetco.com, and we’ll do our best to assist you promptly. Thank you for sharing your experience – it helps us improve.
Laundry Pet Hair Catchers
Product Laundry Pet Hair Catchers does not work as advertised. I tried in the washer and dryer as directed. Do not buy!!!
9 de febrero de 2023
Opinión espontánea
Respuesta de Indigopetco™️
We’re sorry to hear the Laundry Pet Hair Catcher didn’t meet your expectations. We strive to offer effective solutions for pet owners, and it’s disappointing to hear this product fell short. Your feedback is valuable, and we would love the opportunity to assist you further. Please feel free to reach out to our customer service team at contact@indigopetco.com so we can help find a solution.
Faulty product and poor service!
I was so excited to see a solution to dog hair in the wash cycle when Indigo pets popped up in my sponsored ads. I read through the comments and their site reviews and decided to go ahead and order two of the hair catchers. I tested them as soon as they arrived and they are a giant HOAX. I attempted multiple times in various ways after reaching out to their service team for a possible solution. They don't work with just one, they don't work with two. In one correspondence to me when that wasn't working they mentioned 2-3 of them. I have two and I REFUSE to purchase another one considering the first two haven't trapped a single hair. I have recorded video and taken pictures of my findings and reached out to indigo pet. While awaiting their reply I found on their site they do not offer refunds and therefor no satisfaction guarantee. They have disregarded my concerns and offered nothing helpful for the $30 am out. I could pay more money to ship their faulty traps back to them and receive a credit in which I might possibly pick up a non faulty product…but based on my experience, I don't wish to spend another dollar on this company. I wish there was better recourse for these type of companies because it's a giant scam.
1 de enero de 2023
Opinión espontánea
Respuesta de Indigopetco™️
We’re truly sorry to hear about your disappointing experience with the Laundry Pet Hair Catchers. We strive to offer effective solutions for pet owners, and it’s clear we fell short in this instance. We apologize for the inconvenience and frustration caused, especially with the challenges you faced in finding a solution through our service team.
Your feedback is valuable and helps us improve. While our current policy doesn’t offer refunds, we’re committed to finding ways to better serve our customers and ensure satisfaction. Please reach out again to contact@indigopetco.com, and we’ll do our best to assist you further. Thank you for sharing your experience—it helps us work toward better service and product quality.
Remove my e-mail address as requested!
28 de noviembre de 2022
Opinión espontánea
Respuesta de Indigopetco™️
Certainly! But with no context provided in this request it does not make it possible to do so. If you receive an email you do not wish to receive you can press the unsubscribe button at the bottom of the email.
They send unsolicited emails and…
They send unsolicited emails and messages. I have never ordered anything from, or even heard about this company before they started spamming me.
27 de noviembre de 2022
Opinión espontánea
Respuesta de Indigopetco™️
Hi Peter,
If you ever receive an email you’re not interested in, you can easily unsubscribe by clicking the button at the bottom of the message. Let me know if you need any help with this!
-Erika :)
Stay away from this company!
I ordered two items from this company and only one of them arrived. I reached out to them multiple times to ask for an update or if they could send me a replacement item. They never even responded to me. I also decided that I wanted to return the item that I did receive, so I reached out about that... of course, no response for that either. So now I'm out $75 for two items that I either don't want or never received. Do not purchase from this company - if we don't buy their stuff, they will soon be out of business and everyone will be better off.
21 de octubre de 2022
Opinión espontánea
Respuesta de Indigopetco™️
We’re very sorry to hear about your experience and completely understand your frustration. We strive to provide quality products and reliable service, and it’s disappointing to hear that we fell short in your case. Your feedback is important to us, and we apologize for the lack of communication regarding your missing item and return request.
We’d like the opportunity to make this right. Please feel free to reach out to us directly at contact@indigopetco.com, and we will do our best to assist you promptly. Thank you for bringing this to our attention—we’re committed to improving our service and ensuring better experiences for our customers.
I bought a hair remover for the washing…
I bought a hair remover for the washing machine, it didn’t remove one single dog hair and there were literally thousands. My comments/questions were removed from instagram and they basically ignored me.
I can’t see anything on instagram that’s not praise for the product which is highly suspicious as no one has a product with 100% satisfaction. Very wary, I’ll probably get blocked.
21 de abril de 2022
Opinión espontánea
Respuesta de Indigopetco™️
Thank you for sharing your experience, and we’re truly sorry to hear that the hair remover didn’t meet your expectations. We strive to provide products that simplify pet care, and it’s disappointing to learn this wasn’t the case for you.
We apologize if your comments were removed or felt ignored on our social media channels. We value all feedback, positive and negative, as it helps us improve both our products and customer service. Please reach out to us directly at contact@indigopetco.com so we can make this right and offer a resolution.
Your trust matters to us, and we’re committed to ensuring every customer has a positive experience with IndigoPetCo. Thank you for giving us the opportunity to address your concerns.
Warm regards,
The IndigoPetCo Team
100% scam
100% scam, sent me the wrong item and it was broken as well! Tried to contact them multiple times, never got an answer, not even once.
8 de abril de 2022
Opinión espontánea
Respuesta de Indigopetco™️
We’re very sorry to hear about your negative experience. This is absolutely not the level of service we strive to provide. Receiving the wrong item and a broken product is unacceptable, and we apologize for the frustration this has caused you.
We take customer feedback seriously and are committed to making things right. Please reach out to us directly at contact@indigopetco.com with your order details so we can promptly address this issue and ensure you receive the correct product in perfect condition.
Thank you for giving us the opportunity to make this right.
Sincerely,
The IndigoPetCo Team
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